Aerial view

Reviews of Harbour Hotel Brighton

4 out of 5
Harbour Hotel Brighton
64 Kings Road, Brighton, England

Reviews

8.2

Very good

Rating 10 - Excellent. 371 out of 861 reviews" "
Rating 8 - Good. 281 out of 861 reviews" "
Rating 6 - Okay. 101 out of 861 reviews" "
Rating 4 - Poor. 65 out of 861 reviews" "
Rating 2 - Terrible. 43 out of 861 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was amazing

10/10 Excellent

Will

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sea view with very good value for money.
Stayed 1 night in Feb 2024
Response from BHH Crew on Feb 16, 2024
Dear Will,Thank you for taking the time to leave us a review, we really appreciate it.We do hope to be able to welcome you again in the not so distant future to the Harbour Hotel & Spa Brighton.Very best wishes and thanks again,

10/10 Excellent

Georgia

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

4/10 Poor

Jo

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Stef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
The hotel was ok, the bed was really comfy. However, if you go there to have a break then really re-consider. The noise level is something else. You hear other people in their rooms, loud music and road traffic until 2-3 am.
Stayed 1 night in Dec 2023
Response from Ben, General Manager on Dec 23, 2023
Hi Stef, Thank you for taking your time to share your feedback, it is much appreciated. We are pleased you enjoyed the bed however of course the noise from our neighbours is disappointing. We do monitor this constantly and consistently review our property maintenance to make steps to improve sound proofing without compromising our high quality rooms. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ben, General Manager on Dec 16, 2023
Hi, Thanks for taking the time to share your feedback, it is much appreciated. We are pleased you enjoyed your stay and hope to welcome you back soon. Regards,Ben

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good size room good spa and comfy bed
Stayed 2 nights in Dec 2023
Response from Ben, General Manager on Dec 16, 2023
Hi Richard, Thanks for taking the time to share your feedback, it is much appreciated. We are pleased you enjoyed your stay and hope to welcome you back soon. Regards,Ben

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ben, General Manager on Dec 16, 2023
Hi James, Thanks for taking the time to share your feedback, it is much appreciated. We are pleased you enjoyed your stay and hope to welcome you back soon. Regards,Ben

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Ive been staying in hotels around Brighton for around 10 years..this has to be in the top 2 ive ever stayed in, Spa is amazing, perfect location and they upgraded me free of charge. Amazing hotel.
Stayed 1 night in Nov 2023
Response from Ben, General Manager on Nov 27, 2023
Hi Kevin, Thank you for taking the time to share your feedback, it is much appreciated. We are pleased you enjoyed your stay and look forward to welcoming you back in the future. Regards,Ben

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean, friendly staff and great breakfast
Stayed 1 night in Nov 2023
Response from Ben, General Manager on Nov 27, 2023
Hi Sarah, Thank you for taking the time to share your feedback, it is much appreciated. We are pleased you enjoyed your time with us and do hope to welcome you back in the future. Regards,Ben

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
On the whole, this is a good hotel with good staff. However, there was no hotel information sheet in the room as per other hotels which I like to refer to. Additionally, there were no cups in the room to facilitate the use of the coffee machine. Beware, if you have breakfast, they do not provide butter. When I asked for butter I was told it was by the toaster but when I showed them the flora margarine they confirmed that that was the only butter that they had. This is the second time I have stayed at this hotel and with the exception of the above personal preferences, everything else was good. I would stay here again.
Stayed 1 night in Nov 2023
Response from Ben, General Manager on Nov 27, 2023
Hi Andrew, Thank you for taking the time to share your open and honest feedback, it is much appreciated. Your feedback on the butter is noted, and something I'll follow up with chef regarding. The cups for all facilities in the room are kept on the draw with the tea making facilities, I will be sure to double check your room incase there is an issue with this specifically. We hope to welcome you back again soon. Regards,Ben

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ben, General Manager on Dec 16, 2023
Hi Holly, Thanks for taking the time to share your feedback, it is much appreciated. We are pleased you enjoyed your stay and hope to welcome you back soon. Regards,Ben

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Camilla

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy big beds.. lovely stay
Beautiful hotel, big comfy beds and lovely bedding. Nice size room, enjoyed the gin provided too. Lovely stay close to brighten centre.
Stayed 1 night in Oct 2023
Response from Ben, General Manager on Nov 27, 2023
Hi Camilla, Thank you for taking the time to share your feedback, it is much appreciated. We are pleased you enjoyed your time with us and do hope to welcome you back in the future. Regards,Ben

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Peter

Stayed 1 night in Oct 2023
Response from BHH Crew on Oct 24, 2023
Dear Peter,Thank so much for taking the time to leave us a review, we really appreciate it.We do hope to be bale to welcome you again in the not so distant future.Very best wishes

10/10 Excellent

JILL

Stayed 1 night in Oct 2023
Response from BHH Crew on Oct 21, 2023
Dear Jill,Thank you for taking the time to leave us a review, we really appreciate your feedback.We do hope to welcome you back again soon to the Brighton Harbour Hotel and Spa.Very best wishes and thanks again

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great option for Brighton!
Great hotel in a prime location! Easy access to the Lanes, the beach, pier etc and a short walk from the other beach attractions. Lovely little Spa (although we didn't use it this time) and the staff are all lovely. The restaurant does a mean fish & chips, too!
Stayed 1 night in Oct 2023
Response from BHH Crew on Oct 21, 2023
Dear Aaron,Thank you so much for taking the time to leave us such a lovely review, we really appreciate your kind words.We do look forward to welcoming you again soon to the Brighton Harbour Hotel and hopefully you will be able to enjoy our spa facilities.Very best wishes and thanks again

4/10 Poor

Jonathan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My room was right next to some sort of generator so i got hardly any sleep and also the blinds didnt stop the bright light from outside coming.
Stayed 3 nights in Oct 2023
Response from BHH Crew on Oct 16, 2023
Dear Jonathan,thank you for taking the time to leave us a review. All of our guest feedback is greatly appreciated.We do hope to be able to welcome you again in the not so distant future.Very best wishes

8/10 Good

Matthew

Stayed 2 nights in Sep 2023
Response from BHH Crew on Oct 3, 2023
Dear Matthew,Thank you so much for taking the time to leave us such a lovely review. We really appreciate it.We look forward to welcoming you back soon.Very best wishes,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay in the Harbour Hotel, my room was lovely got an upgrade, nice confortable bed room nice and clean, the Hotel had a nice bar and dining area, the food was very nice indeed, friendly and helpful staff, there was also a swimming pool and spa, near transport and shops,.
Stayed 1 night in Sep 2023
Response from BHH Crew on Oct 3, 2023
Dear Mary,Thank you so much for taking the time to leave us such a lovely review. We really appreciate it your kind words and will be passing on your praises to all of our staff.We look forward to welcoming you back soon.Very best wishes,

6/10 Okay

Julie

Liked: Staff & service
Disliked: Cleanliness
Good
Pleasant stay thanks, staff welcoming Although, room very warm and stuffy. Walls dirty, could do with a wipe over or freshen up with paint. Spa lovely Would stay again, lovely location. Just a few issues, attention to detail with cleanliness and temperature of room
Stayed 1 night in Sep 2023
Response from BHH Crew on Oct 3, 2023
Dear Julie,Thank you so much for taking the time to leave us a review.We really appreciate your feedback and will be passing it on to our Housekeeping team.We do hope to be able to welcome you back again in the not so distant future.Very best wishes,

10/10 Excellent

Marcin

Stayed 2 nights in Sep 2023
Response from BHH Crew on Oct 3, 2023
Dear Julie,Thank you so much for taking the time to leave us such a lovely review. We really appreciate it.We look forward to welcoming you back soon.Very best wishes,

10/10 Excellent

Tim

Stayed 1 night in Sep 2023
Response from BHH Crew on Sep 20, 2023
Dear Tim,Thank you so much for taking the time to leave us such a lovely review, we really appreciate it.We look forward to welcoming you again soon in the not so distant future.Very best wishes.

10/10 Excellent

Jessica

Stayed 1 night in Sep 2023
Response from BHH Crew on Sep 20, 2023
Dear Jessica,Thank you so much for taking the time to leave us such a lovely review, we really appreciate it.We look forward to welcoming you again soon in the not so distant future.Very best wishes.

6/10 Okay

O K

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Not worth the money
We paid for a superior king size sea view room. As a superior room we were expecting a lot bigger. BIG bed but not alot else. We wish we had just booked a premier inn. Not a good value for money at all.
Stayed 1 night in Sep 2023
Response from BHH Crew on Sep 26, 2023
Dear guest,thank you for taking the time to leave us a review. We are sorry to hear that you were disappointed by the size of the room of one of our Superior Sea View rooms.We do hope this does not keep you from staying with us again in the not so distant future as we would be happy to recommend one of our Deluxe Sea View rooms or one of our Sea View corner suites that may be more to your liking.Very best wishes,

2/10 Terrible

Rob

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was far too small for 2 people. Real lack of space in both bedroom and bathroom. The bed itself was uncomfortable with an extra thick duvet which isn’t what is required in the middle of a heatwave. We woke up to maggots on the floor of our room. Windows didnt function properly so there was a real lack of fresh air, the mini fan provided isn’t sufficient to keep an entire room cool. Overall I’ve paid for a hotel room that failed to provide the basic requirements of a hotel booking. Rarely make comments on these but this must be the worst experience I’ve had.
Stayed 1 night in Sep 2023
Response from BHH Crew on Oct 3, 2023
Dear Rob,Thank you so much for taking the time to leave us a review.Please do let us know if you require any further assistance with this.Very best regards,

10/10 Excellent

Harriet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel. Staff were attentive despite being very busy. They set up my partner’s room for her birthday and made it extra special. Had a lovely stay!
Stayed 1 night in Sep 2023
Response from BHH Crew on Sep 20, 2023
Dear Harriet,Thank you so much for taking the time to leave us such a lovely review, we really appreciate it.We look forward to welcoming you again soon in the not so distant future.Very best wishes.

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend away
Lovely hotel, the room was clean and spacious.
Stayed 2 nights in Sep 2023
Response from BHH Crew on Sep 4, 2023
Hi there,Thank you so much for taking the time to share your feedback from your recent stay and we are so pleased to hear that you had a great stay and enjoyed your room.We do hope to be able to welcome you again soon.With best wishes

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from BHH Crew on Sep 2, 2023
Dear Jamie,Thank you so much for taking the time to leave us a review, we really appreciate it.I am glad to see that you enjoyed your stay and hope to welcome you again soon to the Brighton Harbour Hotel & Spa in the not so distant future.Very best wishes and thanks again.

2/10 Terrible

Laurence

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
- Arrived at the hotel and ordered to pay another £20 (for both of us) to pay for the spa. - Arrived at our room to find it (whilst tidy) dirty, noisy and in some areas disgusting. After complaining, we were transfered to an identical room which was just as bad. - Asked to make a complaint, the manager couldnt be bothered to hear it and just asked me to write it in an email to him. - If I could go back in time, I would have gone to a differnt hotel as this one is totally overpriced and an incredibly poor standard.
Stayed 1 night in Aug 2023
Response from BHH Crew on Sep 4, 2023
Hi there,Thank you for taking the time to share your experience from your recent stay and we are very sorry that you have left disappointed. We will be looking into your concerns outlined above and appreciate you letting us know. Again, our sincere apologies that you have left disappointed with your stay.With best wishes

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Brighton
The stay was great, sea facing room which was great, the noise at the night from the beach front bars was noisy but okay. The bar drinks are expensive though.
Stayed 2 nights in Aug 2023
Response from BHH Crew on Sep 2, 2023
Dear Craig,Thank you so much for taking the time to leave us a review, we really appreciate it.I am glad to see that you enjoyed your stay and hope to welcome you again soon to the Brighton Harbour Hotel & Spa in the not so distant future.Very best wishes and thanks again.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Lovely hotel happily stay there again
Stayed 1 night in Aug 2023
Response from BHH Crew on Aug 26, 2023
Dear John Thank you so much for taking the time to leave us such a lovely review. We really appreciate it.We do hope to be able to welcome you back again soon in the not so distant future.Very best wishes,

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Stunning!
Stayed 1 night in Aug 2023
Response from BHH Crew on Aug 26, 2023
Dear GemmaThank you so much for taking the time to leave us such a lovely review. We really appreciate it.We do hope to be able to welcome you back again soon in the not so distant future.Very best wishes,

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from BHH Crew on Aug 26, 2023
Dear Nick,Thank you for your review. We are sorry to see that you did not enjoy your stay, but we hope to be able to welcome you back again soon in the not so distant future.Best wishes

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing couldn’t recommend enough
Stayed 1 night in Aug 2023
Response from BHH Crew on Aug 26, 2023
Dear SaraThank you so much for taking the time to leave us such a lovely review. We really appreciate it.We do hope to be able to welcome you back again soon in the not so distant future.Very best wishes,

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round, staff very helpfull
Stayed 1 night in Aug 2023
Response from BHH Crew on Aug 26, 2023
Dear Gary,Thank you so much for taking the time to leave us such a lovely review. We really appreciate it.We do hope to be able to welcome you back again soon in the not so distant future.Very best wishes,

6/10 Okay

Lesley

Liked: Staff & service
Disliked: Property conditions & facilities
Not what it used to be
Hotel feels shabby. Inland rooms have no air con but the windows were cracked, filthy and we faced a noisy hostel and building site. So choice between hot & stuffy or noisy. Spa was lovely. Little to no drinking water provided. Steam room wasn’t working properly. Pools are amazing though and fab layout. It’s what you pay for and perfect for a wet summer! Always choose sea view though. Would never pick inland again. Overpriced for what it is.
Stayed 2 nights in Aug 2023
Response from BHH Crew on Aug 26, 2023
Dear Lesley,Thank you so much for taking the time to leave us a review.We are sorry to see that you have not enjoyed all aspects of your stay but we are happy to hear that you enjoyed that spa facilities and appreciate our sea view rooms.We do hope to be able to welcome you again in the not so distant future and we would be happy to assist you with any future bookings at any of the Harbour Hotels in the UK.Very best wishes

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Lovely lovely stay. The spa was truly incredible, I am so glad we stayed here. The rooms were spacious, comfy and clean. We even were given an upgrade to a sea view room which was so lovely. Complimentary gin on arrival, robes and slippers for the pool - a truly 5 star feel! Would stay again for sure.
Stayed 1 night in Aug 2023
Response from BHH Crew on Aug 20, 2023
Dear Georgia,Thank you so much for taking the time to leave us such a lovely review. We really appreciate your lovely words and that you have noticed and valued everything we do for our guest.We hope to welcome you again soon to the Brighton Harbour Hotel & Spa.Best wishes,

8/10 Good

Clive, West Ewell

Centrally located, by the sea front. Because of this found easy to locate. As attending event outside the centre, car was parked away from hotel. Unique layout with bunks beds rather than singles. Ladder could have been positioned better if TV was moved. Single pillow wasn’t very plump. Staff was friendly & polite.
Stayed 1 night in Aug 2023
Response from BHH Crew on Aug 20, 2023
Dear Clive,Thank you so much for taking the time to leave us a review, we really appreciate your helpful feedback.We do hope to welcome you again in the not so distant future to the Brighton Harbour Hotel & Spa Best wishes

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I had a lovely overnight stay at this hotel, the location is fantastic, our room was lovely and the spa / swimming pool was so unexpected-very very good. We’ll definitely be back.
Stayed 1 night in Aug 2023
Response from BHH Crew on Aug 13, 2023
Dear Lucy,Thank you so much for taking the time to leave us a review, we really appreciate your kind words.We look forward to welcoming you back soon to the Brighton Harbour Hotel & Spa.Best wishes

8/10 Good

Doug

Stayed 1 night in Aug 2023
Response from BHH Crew on Aug 13, 2023
Dear Lucy,Thank you so much for taking the time to leave us a review.We look forward to welcoming you back soon to the Brighton Harbour Hotel & Spa.Best wishes

6/10 Okay

Geoffrey

Stayed 1 night in Apr 2023
Response from BHH Crew on Aug 7, 2023
Hi there! Thank you for taking the time to leave us your feedback.We look forward to welcome you again soon!Kind Regards,

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in a great location.
Stayed 1 night in Jul 2023
Response from BHH Crew on Aug 3, 2023
Dear Helen, Thank you so much for taking the time to leave us a lovely feedback.We are so pleased to read you enjoyed your stay with us and we very much look forward to welcome you again soon! Kind Regards,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the room i bit on the small side and was opposite the walkabout bar. However the Staff were helpful evacuating the hotel when there was a small fire in one of the rooms. Otherwise it was an enjoyable stay.
Stayed 3 nights in Jul 2023
Response from BHH Crew on Jul 26, 2023
Dear Alan, Thank you so much for taking the time to leave us an amazing feedback! We look forward to welcome you again soon. Kind Regards,

10/10 Excellent

Daniel, Woking

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from BHH Crew on Jul 26, 2023
Dear Daniel, Thank you so much for taking the time to leave us an amazing feedback! We look forward to welcome you again soon. Kind Regards,