On the beach

Reviews of OYO Oban Hotel

3 out of 5
OYO Oban Hotel
King Edwards Parade, Eastbourne, England

Reviews

7.6

Good

Rating 10 - Excellent. 62 out of 195 reviews" "
Rating 8 - Good. 69 out of 195 reviews" "
Rating 6 - Okay. 28 out of 195 reviews" "
Rating 4 - Poor. 20 out of 195 reviews" "
Rating 2 - Terrible. 16 out of 195 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a two night stay
Stayed 2 nights in Jan 2024

4/10 Poor

Yasser

Disliked: Staff & service
Sub average Room service poor
Stayed 1 night in Jan 2024

4/10 Poor

Yasser

Business traveller
Disliked: Staff & service
Poor room service
Stayed 1 night in Jan 2024

6/10 Okay

JOHN

Travelled with partner
Liked: Cleanliness
Clean and cheap.
Stayed 1 night in Dec 2023

10/10 Excellent

Kirsti

Stayed 5 nights in Nov 2023

10/10 Excellent

Hercules

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely time at Oban!
Stayed 4 nights in Dec 2023

10/10 Excellent

Chris

6/10 Okay

Mahamadou

No thanks

2/10 Terrible

O

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great room sea view we had one issue but it was sorted very quickly i would definitely book and stay again
Stayed 4 nights in Nov 2023

8/10 Good

PAUL D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 4 nights in Nov 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Chris

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and efficient service on reception, friendly staff, will definitely stay again
Stayed 1 night in Nov 2023

4/10 Poor

Adrian

Disliked: Cleanliness, staff & service
I found the room very small, and the bed linen was rarely changed. I wouldn't choose to stay there again.
Stayed 7 nights in Oct 2023

4/10 Poor

Kevin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room the shower head fell off it’s mounting and the mounting was broken so moved to another room and sat on the chair and it collapsed on me.
Stayed 4 nights in Nov 2023

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
always well looked after and very clean Restaurants and pubs nearby
Stayed 2 nights in Oct 2023
Response from Joey on Nov 6, 2023
Hi, Chris! We are elated to know that you liked our services. Regards, Joey

2/10 Terrible

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Barbara on Nov 6, 2023
Hi, Peter! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again if in the area
Great location and friendly staff, comfortable bed. Will stay again if in the area
Stayed 2 nights in Oct 2023
Response from Rosy on Nov 6, 2023
Hi, Andrew! Thanks for the positive rating, looking forward to serving you soon. Have a nice day :) Regards, Rosy

8/10 Good

Caroline

Stayed 1 night in Oct 2023
Response from Tim on Nov 6, 2023
Thanks for your kind and lovely words, Caroline! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 3 nights in Oct 2023
Response from Maria on Nov 6, 2023
Hi Damian, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Maria

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joey on Nov 6, 2023
Hi, Katie! We are elated to know that you liked our services. Regards, Joey

10/10 Excellent

Garnet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Barbara on Nov 6, 2023
Hi, Garnet! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Decent place to stay, no frills type of place.
Stayed 2 nights in Sep 2023
Response from Barbara on Nov 6, 2023
Thanks for your kind and lovely words! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Sep 2023
Response from Maria on Nov 6, 2023
Hi! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Maria

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at the Oban, Eastbourne
I have stayed here a few times and have always been treated very well. Judan at Reception is very kind and provides great guest service and housekeeping is very good too. The location is fantastic, with the beach across the road, restaurants and town centre within easy walking distance. I will definitely be back!
Stayed 3 nights in Sep 2023
Response from Joey on Nov 6, 2023
Hi Carol, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey

6/10 Okay

Stephen, Green Cove Springs

Disliked: Property conditions & facilities
No working elevator. Expected to carry luggage up four floors
Stayed 1 night in Sep 2023
Response from Barbara on Nov 6, 2023
Hi, Stephen! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

8/10 Good

GARY

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Maria on Nov 6, 2023
Hi Gary, Thank you so much for the positive rating and for taking out your valuable time to share the experience with us. We thank you for allowing us to make the services even better by sharing your feedback. Regards, Maria

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and helpful
Stayed 3 nights in Sep 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for a great stay in Eastbourne.
I really like this hotel. Not having restaurant or bar facilities doesn’t bother me as it’s location on the sea front within walking distance of the town centre more than makes up for this. Also, I have always had exceptional service from the staff and the rooms are very comfortable and well maintained. It is great value for money too.
Stayed 7 nights in Sep 2023

10/10 Excellent

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Kaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location gr8 ,good size room , clean ,comfy bed
Stayed 5 nights in Aug 2023

8/10 Good

Damian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and fantastic location
Stayed 3 nights in Sep 2023
Response from Maria on Sep 12, 2023
Pleased to hear your kind words of gratitude, Damian! We are going to do our best to never fail to impress you every time. Regards, Maria

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Nigel

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Oban Eastbourne
When I arrived in my room the Cleanliness could have been better. Overall amenities were good, bed comfortable and staff very welcoming.
Stayed 3 nights in Aug 2023
Response from Ava on Sep 12, 2023
Loved to hear this, Nigel! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Ava

4/10 Poor

Rob

Business traveller
Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff got in touch to advise of latest check-in time - very helpful
Stayed 2 nights in Aug 2023

10/10 Excellent

Dorota

Stayed 1 night in Aug 2023
Response from Tim on Sep 12, 2023
Hi, Dorota! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

6/10 Okay

Nicola

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Hi, entry information was poor, not able to call hotel direct , mailbox always full, OYO help desk not clear until I spoke to the third person. . member of staff there to hand over key, bar under maintenance, property communal areas tired, room was clean and adequate, bathroom fan very noisy and connection not to legislation.
Stayed 2 nights in Aug 2023

4/10 Poor

Liam

No WiFi, no fan in the room. Got covered in bites through the night.
Stayed 1 night in Aug 2023
Response from Ava on Sep 12, 2023
Hi, Liam! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ava

6/10 Okay

Sally

Travelled with family
Hi
Stay was ok just got let down by no wifi beds not comfortable . No one at the desk for basic stay would be ok
Stayed 4 nights in Aug 2023
Response from Maria on Sep 12, 2023
Thank you so much for the positive rating, Sally! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Maria

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this hotel ! I didn’t realise that it had changed ownership since my last stay 4 yrs ago. I wish just that I had read the reviews !! The room was grim and unhygienic ie the cleanliness of the hand basin, shower cubicle and toilet areas. A curtain was hanging off the rail and one of the bedside lights wasn’t working and the shower head wasn’t properly attached. Apart from the room other aspects of the hotel were poor.As there no lift working, I had to walk up 3 flights of stairs which required a lot of effort as I am over 70.There was no contact with any staff apart from a brief checkin,when I managed to persuade the young man to carry my suitcase up to the 3rd floor.I couldn’t make contact by phone on any number to arrange for my luggage to reach the ground floor which caused me some difficulty.Also, the bar seemed permanently closed and there was no access to WiFi during my stay 16-18/8/23. I have photos of the areas of concern as evidence of a very poorly run establishment.
Stayed 2 nights in Aug 2023

2/10 Terrible

Susan

Stayed 3 nights in Aug 2023
Response from Ava on Sep 12, 2023
Hi, Susan! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ava

2/10 Terrible

Evan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in hours are different to what was written online and when I called they mentioned the same times as online (3-11pm). Arrived at 9.55pm to see that written on the front door that check-in was actually until 10pm. It would have been nice to know this considering I called up two hours before to ask the same question and nearly missed check in. Notified of broken wifi on arrival, which was necessary for us being tourists. I understand this was "out of the control" of the hotel, but it was disappointing given the additional costs we had to pay for mobile internet. The room had a broken shower as well. The hotel advised us they would look into it the same day, failed to fix it, and said "it was fine". I have photos and videos suggesting otherwise. I rarely write negative reviews but due of the appropriate basic amenities and poor cleanliness of the hotel, we couldn't stay the intended duration. No compensation was made by the hotel (not even a change of rooms) or disappointed expedia couldnt provide any compensation. Please don't book if you are disabled, there is no functioning lifts.
Stayed 4 nights in Aug 2023

6/10 Okay

jose

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Damian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and very quiet
Stayed 3 nights in Jul 2023

2/10 Terrible

Rob

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

8/10 Good

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Very happy with our stay, clear spacious close to town, would stay again
Stayed 3 nights in Jul 2023
Response from Eva on Jul 20, 2023
Pleased to hear your kind words of appreciation, Michelle! We will try our best to never fail in amazing you every time. Regards, Eva

10/10 Excellent

Christine

Stayed 2 nights in Jul 2023
Response from Eva on Jul 20, 2023
Great to hear this, Christine! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Eva

6/10 Okay

Fay

Stayed 1 night in Jul 2023
Response from Joey on Jul 15, 2023
Thanks for sharing your valuable feedback, Fay! We will surely work on this to enhance your experience in the future. Regards, Joey