Exterior
Check availability

Reviews of The Cross Keys Hotel

3 out of 5
The Cross Keys Hotel
High Street, New Galloway, Castle Douglas, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 22 out of 50 reviews" "
Rating 8 - Good. 18 out of 50 reviews" "
Rating 6 - Okay. 3 out of 50 reviews" "
Rating 4 - Poor. 4 out of 50 reviews" "
Rating 2 - Terrible. 3 out of 50 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

4.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Katrina

Travelled with family and small children
Disliked: Amenities
Very old needs updating staff/owner not friendly
Stayed 1 night in Sep 2023

2/10 Terrible

Katrina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly
Stayed 1 night in Sep 2023

4/10 Poor

R

Business traveller
Disliked: Staff & service
no food on service or breakfast on offer, tele was to small.
Stayed 2 nights in Aug 2023

10/10 Excellent

Willie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed over for one night passing through on a cycling trip. The host was extremely friendly, welcoming and helpful storing and charging our bikes. Only open for B&B but fortunately the local tearoom opens on weekend evenings for meals. Well stocked community shop next door and community pub at the end of the street. Great village and area.
Stayed 1 night in May 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Timothy

Stayed 1 night in Sep 2022

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and peaceful
The hotel itself is lovely. Sadly the dining room and bar are closed but the hotel side is open for business! Clean rooms, comfy bed and delightful host. Breakfast was cooked fresh to order and was perfectly done. Really lovely place to stay to take in the surrounding villages and towns. Peaceful village with cafes
Stayed 3 nights in Sep 2022

8/10 Good

Tracey

Stayed 2 nights in Aug 2022

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Hidden Gem 💎
Just returned from four nights at the Cross Keys ...... Susan the owner and staff are more than welcoming ...... New Galloway is tranquility it’s self !!!!! And a hidden gem for those looking to escape for a while .... a piece of Scottish charm and well worth a visit ..... but don’t tell too many people 😁
Stayed 4 nights in Jun 2022

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in New Galloway
Arrived late and departed early unfortunately so didnt eat or drink. A very warm welcome and a comfy bed was had,no street parking to be found around the hotel but there is a large free car park 5 mins walk away uphill
Stayed 1 night in Sep 2021

10/10 Excellent

Melvyn, Market Drayton

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a beautiful town. Very quiet at night. Friendly staff.
Stayed 1 night in Sep 2021

8/10 Good

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - thank you
Solo traveller on a motorcycle trip, small country inn, owner and staff were friendly, great value and whilst rustic and a little dated, the room was spotless, food was home cooked good and plentiful and a great wee bar - good food, clean room, decent bed and a few beers for very little money.
Stayed 1 night in Sep 2021

4/10 Poor

Alexander

Business traveller
Disliked: Staff & service
ross Keys
Bad experience. No Sunday food, no Sunday bar. No where in village to get these items. Central heating poor.
Stayed 1 night in Jan 2020

6/10 Okay

Ann

Liked: Staff & service
Disliked: Room comfort
New Galloway
The food was fabulous both breakfast and dinner. Both ladies were pleasant and beyond helpful. Having paid extra for a large room, we were disappointed with our room which could not by any stretch of the imagination be large.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the hotel under the impression it had a garden as advertised “not true” We booked a four day stay arriving on Sunday the bar and restaurant was closed throughout our stay only opening for the quiz night Wednesday nothing to do with us being there hence we left a day early truly feeling let down and disappointment which having to pay for the night we did not stay with this in mind we would like to request a refund for one night For your info the hotel is for sale! Kind regards Ian Bottomley M 07870686955
Stayed 4 nights in Aug 2019

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleepy hollow bolt hole
Really friendly hotel with lots of quirks. The village is a sleepy hollow and the hotel is a great spot. Some may say it is a little dated, but I’d say if you want new, clean lines, city clone the you could stay in a Holiday in served by disinterested staff with no reason to make your stay special. Come to a place like the Cross Keys and you get the real thing, warts and all. Not that there are any, just some tiny midgy bites. Our lives would be a lot poorer without places like this.
Stayed 1 night in Jun 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed, enjoyable stay
Well looked after in friendly, comfortable establishment. Local area has much of interest, including forest walks, wildlife, gardens and scenery.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not stay at the Cross Keys again
Bed linen had strong, damp, musty smell that kept me awake. Quite unfriendly host, unwilling to accommodate even small requests. Dining room very cold. Limited choice of food since the ovens had been out of commission for a week. However, parking was convenient and off-road.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, room comfort
Clean, comfy and convenient
Well situated for exploring the Galloway Forest and surrounding area. Comfortable rooms and a good breakfast to start the day.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy
Friendly staff, small pub,cosy.
Stayed 1 night in Dec 2017

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet little hotel.
Cozy hotel with a good restaurant , friendly hostess.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded and champagne at breakfast Amazing xxx
We stayed here on our wedding night 5th of august 2017 after our fantastic wedding at Overton house. We checked in over the phone and on arrival were unexpectedly upgraded to the honeymoon suite a lovely room with gorgeous furniture. we were greeted at breakfast with a glass of champagne and a very welcoming host. The breakfast was lovely with best eggs i have ever tasted. We were welcomed with congratulations on arrival and a champagne breakfast couldn't have asked for more. Highly Recommend A+
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2017

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet town and nice place in New Galloway
Enjoyed the hotel, be aware that cash is still king in New Galloway so bring some with you! Liked the wee pub attached on site and the breakfast was good.
Stayed 1 night in Jun 2017

8/10 Good

Kelvyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Chris, W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
My wife and I had a very pleasant stay and were made to feel very welcome. The owner is so sweet and a brilliant chef. We will certainly be revisiting!

10/10 Excellent

Tom, YORKSHIRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Down to earth and friendly

8/10 Good

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
Delightful dog friendly hotel in a small quiet town.

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in a great location
A very nice hotel and the food for the evening meals was very good. A convenient location for sightseeing in the Galloway area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

colin

Liked: Cleanliness, staff & service, room comfort
Cross Keys
Comfortable bed,Quiet location,NO SHOPS,Breakfast could have been earlier.(7.30-8.30, 8.30-9.30 weekends)

8/10 Good

William, Port Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities
Like being at home
Absolutely fantastic host and friendly staff, would deffinetly state again, the tv in the room is pretty small and the bed was quite creaky but overall 4 out of 5 for the cross keys. Meals served from restaurant are pretty delicious.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stsff were so friendly they couldn't do enough to help us!

10/10 Excellent

michelle, Burnley Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely Village setting, Not much to see or do !!
WE arrived at the Hotel, a bit early than check in. The landlady was very welcoming, we were able to get washed and changed before checking in. Small hotel well kept, we had a problem with the toilet, but informed the hotel asap. The village has one store and one post office and one opened pub in the Cross keys. parking is available around the corner from hotel. local restaurants are the smithy tea room and kitty tea shop and cross keys hotel. I had an evening meal in the cross keys, lovely meal. Breakfast was nice and plenty of toast and coffee and tea available. The only downside to the area, is having to drive to explore the area while we were there..

8/10 Good

Michael, Southport

Liked: Cleanliness, staff & service, property conditions & facilities
Good budget accommodation

8/10 Good

Jean

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Weekend Away
Room and facilities were not those described in the confirmation of booking through Expedia so we were disappointed. We were given a small room with sloping ceiling, small ensuite(expected large) and standard bed(king sized bed was detailed in confirmation). TV reception was limited and poor and toiletries such as shampoo and shower gel had to be requested. However, lady who ran hotel was very pleasant and breakfast good.

10/10 Excellent

Amy, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay! (and weather :P)
This is a lovely small(ish) hotel if you fancy a weekend in the borders! The owner is very helpful and willing to offer advise for things to do in the area etc. Our room was very nice - comfy double bed etc. Plus a GOOD shower! (This is always important to me!) Nice breakfast in the morning too :) You can also choose to eat there in the evenings - we did this one evening and it was the nicest meal I had over the 3 nights we stayed for. I am a veggie, and although there were no options as such on the menu, I was able to talk to the chef who was more than happy to make me something and this meant I got to choose what I wanted! I would definitely go back, especially to see Oscar and Lily (the two dogs which belong to the hotel owner!)

10/10 Excellent

Ro, Glos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, warm and comfortable
Susan (and dogs!) very welcoming, thoughtful and kind. A very relaxing stay. Very comfortable bed, great shower, lovely room and delicious meals. Looking forward to staying there again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very quite location
Hotel OK but, after a day driving around the county it would have been nice to go into bar & unwind with a drink late afternoon but bar didn't open until 6pm (even for residents). Hotel was only place in village to get something to eat at night and was limited in it's selection. OK for a couple of days but would be struggling after that to vary your choice. Also thought it was overpriced with it's meal prices for where it was and what was on offer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very conveniently located hotel which we have visited before. The hotel is genuinely dog friendly and the owner Sue is very welcoming towards guests and pets.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
A very smart , pleasent rural hotel. Owner & staff ensure a confortable friendly stay.Food & accommodation excellent & reasonably priced. Could not fault any aspect of my stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good feeling, only 2 nights in hotel. Friendly personnel and owner lives in hotel combination
Stayed 2 nights in May 2017