Ratings based on 404 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Amazing hotel amazing location!

Posted 15-Jun-2015
I always stay on JBR but choosing the Habtoor was such a good decision! It's just off from the walk so you miss all the traffic but still in such a good location. Right on the beach and short walk away from loads of shops and restaurants, less than 5 mins to the marina and easy to get cabs anywhere! Hotel staff were so lovely and helpful. The hotel was amazing overall, we got upgraded to sea view with a massive king size bed and the room in general was so spacious and airy. Pool was lovely all facilities were amazing. Didn't get to try any of the food restaurants other than the pool bar which was top notch but heard lots of good things about all of the restaurants. 100% returning to Habtoor definitely a 5* experience!
3 out of 5
by A verified traveller

Posted 31-May-2015
Pros: Location and nightly rate.
Cons: The property overall could be better maintained. The food at the resort leaves much to be desired for the price one pays.
Location: Good location. Close to JBR walk restaurants and nightlife.
First day went well. When we returned back to our room on our second night the room was extremely hot, come to find out the A/C stopped working. I called the front desk who told me that Engineering would be sent to review the issue. Engineering came by and went out to see what happened. One hour went by with no update, so I called the front desk who eventually moved us to a new room. The new room was in the Tower section of the resort. The room had a thermostat but the temperature seemed to never get below 23 degrees celsius, even though I had it set at 21. The hotel staff did what they could to make it a pleasurable experience, however the property just needs to be better maintained.
4 out of 5
by A verified traveller from England

Nice hotel in a nice area...nightclub!!!!!!!

Posted 28-May-2015
Fantastic hotel in a great location with excellent staff. Let down massively my a nightclub on the beach which goes on until 3am. We made a point of it to reception they just said we will let management know. Nothing done. Other than nightclub -really nice
3 out of 5
Recommended
for Everyone
by A verified traveller

Vacanza con imprevisti:QUINDI VALUTAZIONE NEGATIVA

Posted 28-May-2015
Pros: UN PO' TUTTO !!!
Cons: ASSISTENZA CLIENTE...
Location: NELLE TORRI VISTA PALMA
In breve nulla da dire sulla struttura... Pulizia stanza appena sufficiente, ricambio asciugamani ottimo etc.... acqua in omaggio ogni giorno... Unico neo: mi cambiano l'asciugamano alle 17,30 e non si accorgono che al suo interno c'erano i costumi miei e di mia moglie ad sciugare.. Morale della favola il suo lo ritrovano e il mio ARMANI UOMO è sparito...chiedo , telefono e mi rivolgo in Reception e mi dicono che è impossibile. Mi danno quasi per un approfittatore... GLI SPIACE E BASTA...LORO NON LO HANNO TROVATO !! quello di mia moglie che non era firmato SI e il mio di marca e DA UOMO è sparito.... E HANNO VOLUTO RAGIONE FINO IN ULTIMO... servizio cliente DA SCHIFO !!! Per il resto se vi mettete via la roba sotto chiave , compresi vestiti TUTTO OK....
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-May-2015
It is very good experience. The hotel has a lot of activities that can be done...
2 out of 5
by A verified traveller from abu dhabi

Not as good as i thought

Posted 15-May-2015
1. The room service is not good, you have yo keep calling to get the normal service. 2. There is a night club with a very high music which we couldnt sleep all night, when i asked to change the room, they said no vacent. 3. AC makes ticking sound all the time which was very annoying. 4. Internet is not free I will never visit this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Huddersfield

Great hotel.

Posted 20-Apr-2015
Great hotel. Allowed us an early check in after a long flight from Australia. Upgraded our room. Balcony bit dirty. Bird poo. Top gym. Good pools. All staff very helpful and polite. Breakfast top notch.
2 out of 5
by A verified traveller

A disappointment

Posted 18-Apr-2015
Pros: Its location
Cons: Customer service and room maintenance.
Location: Its 5min walk to JBR with loads of restaurants around to suit all tastes. Its very close to the marina. Its also quite close to the sky diving centre
Had quite high expectations of the place before we arrived. After all its one of the Marriott's resorts. When we arrived we were told that we'll be checking in an hour late. It wasn't a big deal because we were able to still use the hotel facilities. We stayed in one of the resorts rooms. No view at all but was quiet. It had the added advantage of being close to the pool making life easy especially when you have a toddler. Furniture was basic and room service was average at best. Problems started few hours after checking in the room. After having a shower the drain blocked and the bathroom was flooded. Had to call twice till someone arrived to see whats the problem was. Then came the smell of raw sewage. The hotel staff were quite happy to leave us in the room with a toddler and only when I went to reception and made a fuss were we moved to a different room in the resort. No apology given, only that "these things happen." Unfortunately the same thing happened couple days after moving to the new room. Complete apathy from the staff who didn't want to "inconvenience us" by asking us to move. After making a fuss and saying we'll move, we were finally given a room in the tower with a partial sea view. Again no apology given as "these things happen." I expected far better service from a supposedly 5 star hotel.
3 out of 5
Recommended
for Everyone
by A verified traveller from kuwait

Vgood location on the beach

Posted 12-Apr-2015
Walking distance to the beach , to the GBR walk and the beach walk. I liked the cart in the hotel if u cant walk. Many resturant and nightclubs indoors and out doors. V.nice swiming pools. Freindly staf. Clean rooms. Have play ground for chidren. Walking distant from sky diving.
5 out of 5
Recommended
for Everyone
by A verified traveller

Retreat destination

Posted 10-Apr-2015
This is kind of resort destination. You can spend 3 nights without any need to leave the hotel. Pubs, restaurants, clubs... For all tastes are availble on site. Beach, pools, activities...