overall good hotel, nice and clean and friendly service. however, had breakfast one morning (we didn;t get breakfast included in room rate - our choice) and the staff were slow, unhelpful and useless. very sweet and friendly but completely useless. we ordered coffee, oj and toast. toast came, no plates arrived or drinks. we asked for plates, they said yes, they stood chatting, we went in and got plates. we finished our toast, our mouths now fully carpeted from the dry bread and a nights sleep in a/c. we enquired about any drinks...they said yes, nothing happened. i went in, the coffee machine had broken. i asked why no one had offered us the cold drinks at least, the oj came (not fresh as per our request). we ordered tea. nothing came. after one hour we left. the bill was wrong, they had added on extra bits accidentally. to be fair we complained and the manager said he would give us everything complimentary which was very kind of him. the rest of the hotel was lovely, just go out for food.