Ratings based on 938 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

A hotel to AVOID

Posted 30-Mar-2015
Pros: nothing
Cons: everything
They shouldnt even thinking about charging half of what they charge....the hotel is under construction, w/to any condition to offer good quality service and accomodations...if this hotel really cost $500/nigth something is wrong in Nashville.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ga

Nice walking distance from broad st and arena

Posted 30-Mar-2015
Would stay again , but a bad experience with check in. Room was not ready not only mine but for many. Had to leave to go to my concert without being able to get ready in my room . Lot of unhappy people , but they went out of there way to make up for it with several vouchers as well as refunding some of the bi
4 out of 5
Recommended
for Everyone
by A verified traveller

Graceland

Posted 30-Mar-2015
Pros: Location to Graceland
Cons: No
Location: Great. Graceland. Beale. Museums.
The location was great! Could not have asked for a better place. The room was very comfortable. The refrigerator was so handy for fruit we brought on the trip with us. The distance to Graceland was excellent. The package was the best. Loved the tour and other items
1 out of 5
by A verified travellerfrom Dallas

Nashville horror

Posted 29-Mar-2015
Pros: Not much
Cons: Every thing
Perhaps the most over priced hotel I have ever stayed at. No direct access to the hotel from valet drop off. Lobby in disarray, Vending machines out of order. lamp only on one side of the bed.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom TN

Under Construction

Posted 25-Mar-2015
Pros: Staff was good.
Cons: While everybody can understand renovation, it was causing everything to be difficult.
Location: Great location in downtown Nashville. Near concert and symphony hall (Yes Nashville has a great symphony hall and orchestra), many restaurants.
Parked with valet, then had to walk a block to get to check in area. There was a temporary check area set up to handle check in and out when we arrived. Even though it was 4:00 pm and we had a reservation, we had to wait while they got a room ready. Apparently they assigned rooms based on length of stay and we were last because we were staying one night.. When we finally got a room, we heard power tools for several hours each day. Phone was out and bathtub dripped. Aside from the construction, the staff was friendly and worked efficiently to help. Bell staff was quick and friendly as were the valets. We told front desk about phone and then happened to see the engineer in the elevator. He was apologetic for the phone problem and went directly to get it fixed from our conversation. One complaint that galled me was that even though hotel is in area with many late night amenities (clubs, concerts, symphony) the restaurant closed at 11:00, which was ten minutes before we got back and had walked four blocks from the concert.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Jackson, TN

I know the hotel was under renovations so it was a

Posted 22-Mar-2015
Pros: The rooms were very comfortable!
Location: within a half a mile from ALL the fun!!
It was a little chaotic b/c of the renovation. Also public parking is a block away so drop off your luggage first to avoid hauling it.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Nice hotel lots to do close by

Posted 11-Mar-2015
For the price rooms ok. Bathroom disappointment small white porcelain sink no counter space had to sit toiletry bag in floor, otherwise ok hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Mar-2015
Great time down in Nashville! Hotel was nice and the location was great!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ohio

Nice Hotel

Posted 23-Feb-2015
Pros: It was a fine stay
Cons: The fresh renovation just needed some extra attention to detail.
Location: Location was fine although a little further from Broadway compared to other hotels we stayed at.
This is a nice hotel located a few blocks from Broadway Street, easily in walking distance to nightlife. The staff and overall condition of hotel is fine, except the room was not setup as well as other hotels. The bathroom very small, and after a fresh renovation it was not well done. Missing very little items such as a place to set your shampoo and soap while in the shower. The room was also missing a fridge which we like to have. The staff was great and helped with our needs. This is just not as nice as other hotels in area .
2 out of 5
by A verified traveller

Location is nice, close to Broadway.

Posted 19-Feb-2015
Pros: The location and cleanliness.
Cons: Everything in my review.
Our room was not ready when we checked in around 6pm. Which then we did receive a voucher for the bar, but the bar staff was horrible! We waited probably 30 minutes to even get our order in. Then the next morning, keep in mind it was a Sunday morning, there was all sorts of construction noises. I think Sunday should definatley be a day to not disturb your guests. It woke us up. And the Wifi was not very good either. The person who accompanied me had some work to do that he could not complete due to the wifi not working well. We did end up getting the room discounted, but this was by far my least favorite double tree experience. This location is a thumbs down in my book.