my plane was delayed 2x - i asked if they had a 1/2 day rate and they said yes they could give it to me - i was suppose to check out at 5pm but my plane was delayed. I called the front desk and asked if i could stay till 7pm - the MGR called me back and said yes we would like to help you out and let me stay - i dont know if this standard poly - but i do appreciate the extra time they gave - i will for sure stay in this hotel again and look at staying at the othe Loews hotels through out the world
The Westin, great location, stunning lobby area, clean, comfortable rooms. Internet fee was a distraction. Expect such 'fees' to be built into the room price. Same as the $5.00 bottle of water. My expectation is 1-2 bottles of water as complimentary at a 4 star or higher hotel. This is like the airlines charging for every little extra.
Valet service was used, but unfortunately, when I left a voice mail for the Valet to have my car readied for 10 a.m., it was not. The message was somehow not picked up or passed along. To the Valet's credit, he 'raced' off on foot to get my car, which was in a private lot leased by The Westin three blocks away. What is normally a 20 minute wait to get the car was 10 minutes. Kudos to the Valet. Kudos to The Westin Supervisor who not only reversed the valet charges on my bill, but went above and beyond, completely unexpectedly to reverse the Internet and bottle fee charges also.
Staff support was exemplary. This included asking for and receiving extra towels during the day.
I would strongly recommend this hotel to anyone. Finally, the value was tremendous. The cost of the room was at least 30% lower than any of The Westin's competitors.
Parking was great. People checking you in was friendly and kind. Walking distance to anything think you needed or wanted to go see. There was a lot of construction be it didn't hurt the business at all.
Stayed 1 night and it was one of the best night sleeps I've had in a long time at a hotel. Beautiful view on the 14th floor, very clean & modern room, hospitable staff, easy check-in, safe/secure parking garage, gorgeous pool area, delicious yet slightly expensive food. Overall, loved it & will definitely be staying at the Hilton for our next trip! :)
This is a unique hotel with loads of character. Very cool lobby with Lion, fire place and lounge areas. I stayed 2 nights. I got a free upgrade from Queen to king on check in. I had a cousin meet me and they gave an extra pass for the pool, no problem. It was a beautiful swimming pool and Minneapolis Athletic Club spa facilities that are first rate. The room was perfect, great room service, stylish, tasteful and interesting decor. Complimentary wine bar. Neat little historical features.
I have nothing to complain about as far as facilities, staff, etc. except for the price of parking was $18. When I'm paying $200 to stay in a room for less than 24 hours, I'm pretty sure you can just include parking in that price. Also, a 20oz bottle of soda at the front desk was $3.25. That's even more ridiculous than the parking fee. But like I said, the room was gorgeous and the staff were very friendly
I decided to stay at the HR due to its location close to the Pride fair happening at Loring Park: it's close enough to just go there in a minutes, far enough not to be disturbed by excessive noise. Might not be the hotel with the most character, but it's hard to beat in practical terms.
The staff really took diligence in working with our requests and approving them without issue(we brought our cat for a small fee and also were allowed a late checkout at no cost)-- from our arrival to the very last moment packing up the car, the experience was absolutely wonderful- the floor we were on (19th) was quiet and we had amazing city views. The room itself was clean and elegant- the bathroom is newly remodeled with a large soaking tub and a glass shower. the staff, again, is incredible, service driven, and very friendly, always greeting us when coming or going, giving great recommendations without trying to talk us into anything that we weren't into. I can't wait to come back to hotel ivy!
A “hot dish” of arts and industry, downtown offers 8 miles of skyway connecting retailers and eateries. At night, big-name acts visit Target Center Arena and First Avenue, a rock venue immortalized in the Prince film “Purple Rain.” Arts lovers take to the Guthrie Theater and Walker Arts Center, while sports fans catch the Minnesota Twins at the Metrodome.