Ratings based on 603 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Birmingham, Al

Posted 17-Mar-2015
Pros: The beds was awesome.
Cons: Customer service from the front desk staff.
Location: The river walk was cool. Jacksonville Landing was a bit run-down.
The guy who checked us in was quite a jerk. We arrived late to Jacksonville and decided to meet friends of ours for dinner before checking in to our room. Of course, we called the hotel to make sure this was okay before making this decision. We were told that our room was guarunteed until 3am. After dinner, we at the hotel at 11pm. The guy said we lucky to be getting in at that time becasue they overbooked and he was about to remove our reservation. I will not be using their establishment in the future.
3 out of 5
by A verified traveller

You call this a bed?

Posted 16-Mar-2015
Our mattress sagged so terribly that I took a picture to send my friends. A construction crew also started hammering at 8 am on Sunday morning. We got almost no sleep. However, the staff was very kind, the location was convenient, and the Starbucks in the lobby was a huge plus!
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Illinois

Typical of the great Crowne Plaza Hotels.

Posted 28-Jan-2015
Pros: The riverfront view was great.
Cons: It would be great if the hotel had a shuttle or van for transportation to various sites. There should be a nearby Walgreens of CVS.
Location: Jacksonville Landing is a must go!
Very convenient to downtown. Excellent options for dining.
2 out of 5
by A verified traveller

Bar

Posted 15-Jan-2015
Need to have at least one bar open later than 11. What more do you need. Submission done.
5 out of 5
Recommended
for Everyone
by A verified traveller

4 Star Hotel

Posted 12-Jan-2015
Pros: Most everything. Excellent rooms. Comfortable beds. American Grill excellent food.
Cons: Self parking shouldn't cost $10.00 a night. Need complimentary coffee other than Starbucks that opens at 6:30am in morning
Location: Location good for anything Downtown Jax
Enjoyed my stay at the Crown Plaza. Great location for anything downtown. We were working on a commercial job downtown and every evening came back to a clean room and comfortable bed.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Jan-2015
Cons: Service toilets
Toilet ran over every time we flushed it. There was soap paper left in the shower drain from the people before us. We were only there for 8 hrs.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom wisconsin

Beautiful inside and out!

Posted 7-Jan-2015
Pros: Clean, comfy and beautiful. Hotel staff was also so professional and sweet.
The hotel was beautiful, clean and accommodating. I really wanted a river view so the front desk upgraded my room. My view looked right over the jacksonville river and was beyond beautiful, we had a balcony overlooking the pool as well..
2 out of 5
by A verified traveller

Hoping to visit in comfort but it was not to be.

Posted 5-Jan-2015
Pros: It was within walking distance to the riverfront area, across the bridge. Seemed to be easy access even if the area was very commercial and touristy.
Cons: Staff, cleanliness and it needs an update bad!
Location: Not my first choice for a future trip. Not much to do. However we did discover the College area which seemed to be a little more eclectic.
Carpet in room peeling up, bathroom tub stained and tub hardware exposed. Toilet dirty, room smelled. Initial greeting was less then welcoming. I did not like the fact that some parking spots were not charged for yet my parking below the hotel was an immediate $10. Overall, the hotel felt really old and closed. Staff did not seem happy or welcoming. There were no common spaces to enjoy either. I would not stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Ok hotel with super restaurant

Posted 5-Jan-2015
Staff was friendly. Hotel under renovation. Room was a fair size but the bathroom was extremely small.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Nashville

Good downtown location

Posted 4-Jan-2015
Access to Jacksonville Landing difficult due to bridge work. The walk was further than expected. Biggest headache- room keys didn't work constantly. Best part - courtesy of staff. LaToya, Fred, Carthel, Shannon and another whose name I can't recall (sorry!); each were awesome. Bad situation occurred- power went out on our last night; it was handled professionally and appropriate. Kudos to the team!