Sports bar

Reviews of Clarion Inn & Suites Dothan South

2.5 out of 5
Clarion Inn & Suites Dothan South
2195 Ross Clark Circle, Dothan, AL

Reviews

6.4
Rating 10 - Excellent. 159 out of 845 reviews" "
Rating 8 - Good. 225 out of 845 reviews" "
Rating 6 - Okay. 175 out of 845 reviews" "
Rating 4 - Poor. 130 out of 845 reviews" "
Rating 2 - Terrible. 156 out of 845 reviews" "

6.2/10

Cleanliness

7.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rm233 hasn’t been renovated yet so the fridge needs to be replaced! It freezes then defrost in the floor everyday! Other that that is a pleasant stay!
Stayed 3 nights in Mar 2024

8/10 Good

TRAVIS

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Mr. Travis, Thank you for sharing your experience at the Clarion Inn & Suites Dothan.As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. I am delighted to hear that our hotel was exactly what you needed for your stay. Your feedback is integral to our ability to continue to improve our service. Thank you for staying with us and we look forward to welcoming you again whenever your travel needs bring you back to the Dothan area.Sincerely,Charles DozierGeneral ManagerClarion Inn & Suites Dothan

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in good shape
Stayed 2 nights in Dec 2023
Response from GM on Jan 4, 2024
Mr. Eric, Thank you for sharing your experience at the Clarion Inn & Suites Dothan.As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. I am delighted to hear that our hotel was exactly what you needed for your stay. Your feedback is integral to our ability to continue to improve our service. Thank you for staying with us and we look forward to welcoming you again whenever your travel needs bring you back to the Dothan area.Sincerely,Charles DozierGeneral ManagerClarion Inn & Suites Dothan

2/10 Terrible

William

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and a lot of things were broken and not working, they were people out side of my room making loud talking and cussing at 3 am to 6am
Stayed 1 night in Nov 2023
Response from GM on Jan 5, 2024
Mr. William, Thank you for taking the time to share your feedback in regards to your recent stay with us at Clarion Inn & Suites Dothan. As a valued customer, we see that there is room for improvement based on your feedback. Please accept our sincere apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we will use your feedback as a teachable moment with our staff to ensure we continue to meet our guest’s needs each day. Thank you again for your feedback so that we may continue to improve our hotel operations. Hospitably,Charles DozierGeneral Manager

2/10 Terrible

Regina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
LITERALLY A ROACH MOTEL.
The note at the front desk should have given me a warning. It stated that there would be no refunds due to the remodel that the hotel was experiencing. I can understand a noise complaint or two and even some construction debris. However the hotel was in no condition to have anyone stay there. The linens were unclean. The bathroom was horrific. And it was literally infested with roaches. There was a microwave and a fridge however neither worked. What look like wallpaper was peeling off from what appeared to be water damaged so I'm sure there was mold. Worst hotel I have ever been to!!! I would not leave my dogs there
Stayed 1 night in Nov 2023
Response from GM on Jan 4, 2024
Ms. ReginaThank you for taking the time to share your feedback in regards to your recent stay with us at Clarion Inn & Suites Dothan. As a valued customer, we see that there is room for improvement based on your feedback. Please accept our sincere apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we will use your feedback as a teachable moment with our staff to ensure we continue to meet our guest’s needs each day. Thank you again for your feedback so that we may continue to improve our hotel operations. Hospitably,Charles DozierGeneral Manager

8/10 Good

April

Business traveller, Travelled with partner
Stayed 1 night in Nov 2023
Response from GM on Jan 4, 2024
Ms. April,Thank you for sharing your experience at the Clarion Inn & Suites Dothan.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with our team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying with us at Clarion Inn and we look forward to welcoming you again whenever your travel needs bring you back to Dothan.Sincerely,Charles DozierGeneral ManagerClarion Inn & Suites Dothan

2/10 Terrible

Matthew

Stayed 1 night in Nov 2023
Response from GM on Jan 4, 2024
Mr. Matthew, Thank you for taking the time to share your feedback in regard to your recent stay with us at Clarion Inn & Suites Dothan. Please accept our sincere apology for not meeting your expectations during your stay. We look forward to welcoming you again whenever your travel needs bring you back to Dothan. Hospitably,Charles DozierGeneral Manager

6/10 Okay

Mj

Disliked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Francine

Disliked: Cleanliness, property conditions & facilities, room comfort
FILTHIEST HOTEL EVER
I just can't believe Clarion clams this under their brand. This is probably the filthiest hotel I've ever stayed. Dead roaches all over the room, dust and dirt in every corner, under the beds, under the ac, on the vents, in the AC unit, on the switches, on and under the chair cushion, and just everywhere. Black mold along the tub and bathroom ceiling. I have never experienced a rocking toilet, but you get one here. Most certainty keep my suitcase up off the floor and off the chair. I'll have to take a shower when I leave so I won't feel dirty after a stay here. Clarion will no longer be on my preferred hotel list. Goes on the crappy list. If I wasn't so tired after traveling for the past 12 hours, I would leave!
Stayed 1 night in Oct 2023

2/10 Terrible

Oumar

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Rafael

Business traveller
Disliked: Cleanliness, property conditions & facilities
Suck ass stay
Well woke updue to sonething on my arm crawling. It a big f"ing cockroach. Breakfast was destitute. Not restocked. Had to go to Dennys across the street. Room is outdated.old furniture. Bathroom had mold. Bathtub was painted. Who paints over plastic.
Stayed 1 night in Sep 2023

8/10 Good

Dion

Stayed 3 nights in Sep 2023

2/10 Terrible

Cindy

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Assigned room was falling apart & dirty. Looked like no maintenance had been done in years & what had been done was not done very well at all. Practically had to sit on the floor the toilet was so low an it was cracked. Holes in the cabinet & trim falling off. Cable ran from top of door to TV just hanging loose. One lamp didn't work. Curtains were coming down. NO bath towels. Mildew in the tub. Probably other items i can't remember at the moment. I wouldn't think Clarion would want their name associated with this building! It was a surprise it was so bad, as the front lobby was very nice.
Stayed 1 night in Sep 2023

2/10 Terrible

Andrew

Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
Cockroaches everywhere! Tub was full of mold. Discussing.
Stayed 1 night in Sep 2023

2/10 Terrible

jeneane

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The room was very dirty, dirty linens, stained towels & rags. The finish of the tub was actually chipping off & the tub was dirty. Rust on the bottom of the doorways & the toilet had urine around the outside of it.
Stayed 1 night in Sep 2023

2/10 Terrible

Tuss

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Renee

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property needs to be updated inside and out
Stayed 2 nights in Sep 2023

2/10 Terrible

Faustina

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE! This place is a literal dump!! There is a Mold and Mildew infestation and Cockroaches. This place should be torn down!!!
Stayed 2 nights in Aug 2023

2/10 Terrible

MELINDA

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First room had bugs and a toilet full of feces. Obviously had not been cleaned. Was told it was a mistake and got moved. 2nd room had holes in wall in bathroom, paint peeling, remote felt gritty. Sprinkled ajax in tub and turned water on amd it ran black which confirmed it had not been cleaned. No way I could have stayed but was told they coukdnt issue refund because i booked with Orbitz. Also, swimming pool was closed which was not mentioned online. Not that it was an option even if it was open after seeing the conditions. The lady runningthe front desk, however, was very patient, kept apologizing and was embarrassed. She was working alone with a ton of people waiting to check in and i dont believe they even had housekeeping on site at the time.
Stayed 1 night in Jul 2023

4/10 Poor

Rickey

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I saw a roach but couldn't get to it to kill it. Tub looks dirty. Thank God I brought flipflops.
Stayed 1 night in Aug 2023

2/10 Terrible

Marvin

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Terrible
Lobby smelt like heavy smoke. Bathtub was stopped up. Water backed up while taken a shower. Very unsanitary. Appearance of the hotel was bad. I’ll never stay here again.
Stayed 1 night in Jul 2023

4/10 Poor

Karl

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Unpleasant Stay
The first room I was assigned (202) was to be a nonsmoking room but reeked of smoke. I was then moved to room 157 and that room had holes in the lamp shade, the bathtub was dirty, the room was musty and did not smell clean, the ceiling was dirty and had patches of what appeared to be dirt, holes in the wall, etc. I was scheduled to stay two nights but due to the conditions I couldn’t stay a second night. The pool was green and disgusting and unusable and the hotel grounds exterior was filthy. I will never stay there again. It appears a change in management is needed.
Stayed 2 nights in Jun 2023

6/10 Okay

Katie

Stayed 1 night in Jun 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Staff & service
Staff was excellent, but housekeeping was left to be desired and matinence kind of sucked. Was hoping to swim but the pool was closed and not maintained at all
Stayed 3 nights in Jun 2023

2/10 Terrible

Dana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
They need to update their pictures. There is no pool and no buffet for breakfast. The rooms are very tan down and dirty.
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is in need of some serious TLC and updates. A deep, deep cleaning would go a long ways. The desk receptionist was very helpful and friendly.
Stayed 2 nights in Jun 2023

4/10 Poor

Joey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What Happened
Run. Run far away! Check-in was confusing, and took 30 mins just to check in. Mold on the entire ceiling around the edges where it wasn’t painted. Mold in bathroom. Floor was filthy. Breakfast was almost non existent. Brings out 1 serving of eggs at a time for the buffet. This use to be a nice hotel, but not anymore!!! Run!!!
Stayed 1 night in May 2023

4/10 Poor

Gerson

Liked: Staff & service
Disliked: Cleanliness
The lady that checked me in was very nice and professional. The room had roaches. They were in the fridge, bathroom, and under the bed.
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was great. Room doors was hard to open. Hole in bathroom wall. Bathrooms was nasty. Pool was dirty and unable to swim in. Had blood on comforter. Great location
Stayed 1 night in May 2023

10/10 Excellent

Michelle

Liked: Staff & service, room comfort
Review of stay.
I requested a pool. It was down. Had issues with the tv not working at first. But that was resolved. My son killed a cockroach in the bathroom. The beds were to high. I am 5foot 2inch and i had to jump to get into the bed. The continental breakfast was ok. Could have offered a little more variety. I would give a 3 out of 5 stars
Stayed 1 night in May 2023

4/10 Poor

Robert

Travelled with partner
Disliked: Property conditions & facilities
Quiet and large small fridge . No coffee maker in 1 room . Our 2 rooms needed a deep clean. Table tops had glass moisture rings .Carpet had been vacuumed and clean bedding but corners everywhere were very dirty . I cleaned the faucet in the bathroom sink
Stayed 2 nights in May 2023

2/10 Terrible

Brandy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was absolutely disgusting
Stayed 2 nights in May 2023

10/10 Excellent

Robert

Stayed 1 night in May 2023

2/10 Terrible

Artie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE LAST TIME WE WENT THERE, ABOUT 2 YEARS AGO, WE LOVED IT. GOOD BREAKFAST, CLEAN, GOOD STAFF. IT HAS NOW GONE DOWN HILL. DRY SCRAMBLED EGGS AND POOR SAUSAGE ONLY BREAKFAST PROVIDED WITH DO IT YOURSELF WAFFLES. NO MILK OR OJ FOR BREAKFAST. KILLED SEVERAL ROACHES AND SHOWED THEM TO STAFF WHO WERE INDIFFERENT. NO TELEPHONE. NO TOWEL REPLACEMENT, HAD TO TAKE OLD TOWELS TO GET NEW ONES. TOO MUCH MORE TO NOTE.
Stayed 3 nights in Apr 2023

6/10 Okay

Gregory

Liked: Staff & service
Too many friends hanging around.
Friends of night shift desk clerk were always hanging around. Loud and rude.
Stayed 2 nights in Apr 2023

2/10 Terrible

Ahmed

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023

6/10 Okay

corine

Liked: Staff & service
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Business traveller, Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room dirty, made skin crawl. Appliances broken, tub is worn. My son was walking without shoes on the floor was so dirty his little feet was black. Bed sheets had burn spots in it. I was not impressed with this hotel, the staff is really friendly and very professional.
Stayed 1 night in Feb 2023

4/10 Poor

Roxane

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed due to an emergency. It wasn't clean. AC had filth and food in it, shampoo in the tube ground, and hair everywhere, and the fire alarm kept beeping batteries need to be changed. Great customer service from the man at night.
Stayed 1 night in Feb 2023

6/10 Okay

Stephen

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was extremely moldy. The ladies restroom outside the restaurant was closed. The bath tub needs immediate replacing. we have stayed here twice a year for many years. It has deteriorated annually.
Stayed 1 night in Jan 2023

2/10 Terrible

Francine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take off you list.
We didn’t stay. Dirty, smelly, and a drug area.
Stayed 1 night in Jan 2023

10/10 Excellent

KAREN

Stayed 1 night in Jan 2023

4/10 Poor

James

Disliked: Staff & service
It suck we asked for towels and rags to take a shower and did not receive any we asked twice
Stayed 1 night in Jan 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

David

Disliked: Staff & service, amenities, property conditions & facilities
Bugs toilets broke told them they don’t care bunch of bugs and dirty room
Stayed 2 nights in Jan 2023

8/10 Good

Filadelfo, miami beach

Stayed 1 night in Jan 2023

2/10 Terrible

Brian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was bugs all over one of the rooms a had. We had to request a different room

2/10 Terrible

Joseph

Stayed 1 night in Dec 2022

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has waterbugs and im not talking bout just a few. There were brown stains in every inch of my room. I spoke with the front desk and he was so rude. We actually went back and forth about HIS waterbug problem. I called to speak with front desk manager the next day and found out the reason why he was so RUDE was bc he's the OWNER!!!! You cannot have waterbugs at your establishment and expect me to indulge in the continental breafast!!! I will be contacting the City of Dothan about this.