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Reviews of Hyatt Regency Dongguan

4 out of 5
Hyatt Regency Dongguan
Song Shan Lake Central Dist, Science & Technology Ind Park, Dongguan, Guangdong

Reviews

9.0

Wonderful

Rating 10 - Excellent. 80 out of 151 reviews" "
Rating 8 - Good. 60 out of 151 reviews" "
Rating 6 - Okay. 8 out of 151 reviews" "
Rating 4 - Poor. 2 out of 151 reviews" "
Rating 2 - Terrible. 1 out of 151 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jung Hwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Feb 2024
Response from Stephy on Feb 20, 2024
Dear Guest,Thank you for staying with us at Hyatt Regency Dongguan, we all glad to acknowledge that you've enjoyed our facilities and services during your time here.Please do recognize us as your home away from home, looking forward to welcoming you back soon.

10/10 Excellent

Jean-Francois

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Stephy on Dec 25, 2023
Dear Guest,Thank you for staying with us at Hyatt Regency Dongguan, we all glad to acknowledge that you've enjoyed our facilities and services during your time here.Please do recognize us as your home away from home, looking forward to welcoming you back soon.

10/10 Excellent

Francesco, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Zhi

Stayed 2 nights in Sep 2023

6/10 Okay

Xiang Qian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The food quality and variety was not comparable to it was before the pandemic
Stayed 3 nights in Sep 2023
Response from Hyatt Regency Dongguan on Oct 17, 2023
Dear guest,Thank you for your review of your recent stay at the Hyatt Regency Dongguan.We are always willing to listen to the opinions of guests, focusing on the feelings of the guest experience. Your feedback on the quality of the buffet, we will promptly feedback to the relevant departments, and improve our service. In order to make you enjoy a more comfortable service experience and constantly strive, look forward to your next visit.

10/10 Excellent

Su Liang

Stayed 5 nights in Aug 2022

10/10 Excellent

MIYAHARA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I often stay at this hotel. There are tennis courts in the hotel. we usually enjoy tennis at there.
Stayed 1 night in Oct 2021
Response from Hyatt Regency Dongguan on Nov 16, 2021
Dear guest, Thank you for having taken the time to share the feedback about your recent visit of Hyatt Regency Dongguan with other fellow travellers It is our happiness to give you the best service .We look forward to welcoming you back soon.

8/10 Good

Jan Hinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for sports stuff and relaxing
the hotel is huge and in a nice location. great for long walks etc. not all hotel facilities are well maintained especially outside and you can see that it's old for China. The gym, pool and spa are is the super good! Good hotel if you just want to do stuff like that, there's not much else
Stayed 1 night in Dec 2019
Response from Hyatt Regency Dongguan on Oct 8, 2022
Thank you for sharing your positive review via Trip advisor! We are glad to know that you enjoyed your vacation at Hyatt Regency Dongguan. Your encouraging compliments are most appreciated and will be shared with our colleagues. Looking forward to welcoming you back soon!

10/10 Excellent

HUGH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Expansive hotel on Songshan Lake. Rooms very spacious and comfortable. Plenty of food options including a large multi-station buffet restaurant. Fork out for the lake view rooms - I think most have a bath on the private balcony. A conference hotel during the weekend but a very busy vacation hotel on weekends. Good value and decent property.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Hyatt Regency Dongguan on Oct 8, 2022
感谢您下榻位于松山湖的东莞松山湖凯悦酒店，很高兴您对此次入住非常满意并对我们给予了高分的点评！我们衷心期待您的再次光临。

8/10 Good

michael

Liked: Cleanliness, staff & service, room comfort
awesome value with minor lapses in quality
I found bugs/droppings on a few occasions granted, they probably snuck in through cracks in the door and were plentiful in the rainy season. My shower heavily leaked water all over the bathroom floor. The bathtub on the balcony combined with king sized bed and regular room service is in total, an awesome value, sure, there are blemishes in quality in some spots but for the most part, for the money, this was a wonderful room to stay in.
Stayed 5 nights in Apr 2019
Response from Hyatt Regency Dongguan on Oct 8, 2022
We are glad that you choose us as your hotel during your visit, however we are disappointed to hear of your negative experiences while at out hotel.We will address our facilities’ level of cleanness with our engineering team to ensure that our property will well maintained for future guests’ visits.We are glad to hear that you enjoyed the facilities, environment. We will share your comments with our team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The laichee trees inside the property is very nice.
Stayed 1 night in Apr 2019
Response from Hyatt Regency Dongguan on Oct 8, 2022
Thank you for staying at Hyatt Regency Dongguan. We hope you were able to make the most of your time away. Thank you once again for your recommendation of our hotel and we are looking forward to welcoming you back soon.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and service but lacks any character
Stayed 2 nights in Mar 2019
Response from Hyatt Regency Dongguan on Oct 8, 2022
Thank you for staying at Hyatt Regency Dongguan. We hope you were able to make the most of your time away. Thank you once again for your recommendation of our hotel and we are looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Great property beautiful, but rooms are older. Food is very good a lot of tourist stay here.
Stayed 2 nights in Jan 2019
Response from Hyatt Regency Dongguan on Oct 8, 2022
Thank you for staying at Hyatt Regency Dongguan. We hope you were able to make the most of your time away. Thank you once again for your recommendation of our hotel and we are looking forward to welcoming you back soon.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dongguan Business Trip
Short business trip to Dongguan
Stayed 3 nights in Dec 2018
Response from Hyatt Regency Dongguan on Oct 8, 2022
Thank you for staying at Hyatt Regency Dongguan. We hope you were able to make the most of your time away. Thank you once again for your recommendation of our hotel and we are looking forward to welcoming you back soon.

10/10 Excellent

Guy, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a beautiful location Rooms are very nice and also clean Huge facility great breakfast! Chinese Supper restaurant is nothing special
Stayed 2 nights in Oct 2018
Response from Hyatt Regency Dongguan on Oct 8, 2022
Thank you for staying at Hyatt Regency Dongguan. We hope you were able to make the most of your time away. Thank you once again for your recommendation of our hotel and we are looking forward to welcoming you back soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Hyatt Regency Dongguan on Oct 8, 2022
Thank you for staying at Hyatt Regency Dongguan. We hope you were able to make the most of your time away. Thank you once again for your recommendation of our hotel and we are looking forward to welcoming you back soon.

10/10 Excellent

tom, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel!
Great room! Great views!
Stayed 1 night in Oct 2018
Response from Hyatt Regency Dongguan on Oct 8, 2022
Thank you for staying at Hyatt Regency Dongguan. We hope you were able to make the most of your time away. Thank you once again for your recommendation of our hotel and we are looking forward to welcoming you back soon.

8/10 Good

WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Hyatt Regency Dongguan on Oct 8, 2022
尊敬的宾客：感谢您下榻东莞松山湖凯悦酒店并给予我们好评，很荣幸我们的服务能够得到您的认可，期待您的下次光临。

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a quiet location.
Nice modern hotel. Good service for a hotel in China, where service from local employees can be underwhelming. Check in could have been better. The lady who checked me in didn't bother to make eye contact and didn't bother to let me know where the elevators were located or what time breakfast would be served - something that's regular at 5 star establishments. The room was clean and modern. Wifi was good, and the breakfast spread was adequate.
Stayed 1 night in Jun 2018
Response from Hyatt Regency Dongguan on Oct 8, 2022
Thank you for staying at Hyatt Regency Dongguan. We hope you were able to make the most of your time away. Thank you once again for your recommendation of our hotel and we are looking forward to welcoming you back soon.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On of the best hotels that I have stayed at in China. Stayed many times. Beautiful area, great restaurants and more. Excellent breakfast. Excellent service.
Stayed 1 night in May 2018

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service and location
The property is amazing. Right on the lake and there are fruit trees everywhere. Service was top notch with employees walking you everywhere you need to go. On two ocassions I asked where something was and the staff stopped what they were doing and walked me where I needed to go.
Response from Hyatt Regency Dongguan on Oct 8, 2022
Thank you for staying at Hyatt Regency Dongguan. We hope you were able to make the most of your time away. Thank you once again for your recommendation of our hotel and we are looking forward to welcoming you back soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business & Pleasure
Lovely walking around the lake in the late afternoon!
Stayed 4 nights in Mar 2018
Response from Hyatt Regency Dongguan on Oct 8, 2022
Thank you for staying at Hyatt Regency Dongguan. We hope you were able to make the most of your time away. Thank you once again for your recommendation of our hotel and we are looking forward to welcoming you back soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Hyatt Regency Dongguan on Oct 8, 2022
感谢您下榻位于松山湖的东莞松山湖凯悦酒店，很高兴您对此次入住非常满意并对我们给予了高分的点评！我们衷心期待您的再次光临。

10/10 Excellent

smar, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and spacious hotel. You wake up in the morning to a beautiful view. The grounds are kept clear and the hospitality is amazing.
Stayed 3 nights in Nov 2017
Response from Hyatt Regency Dongguan on Oct 8, 2022
Thank you for staying at Hyatt Regency Dongguan. We hope you were able to make the most of your time away. Thank you once again for your recommendation of our hotel and we are looking forward to welcoming you back soon.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice hotel. Quite large.
Stayed 1 night in Dec 2017
Response from Hyatt Regency Dongguan on Oct 8, 2022
Thank you for staying at Hyatt Regency Dongguan. We hope you were able to make the most of your time away. Thank you once again for your recommendation of our hotel and we are looking forward to welcoming you back soon.

10/10 Excellent

Ming Sang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and new
Stayed 1 night in Sep 2017

10/10 Excellent

tdub, SF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, fantastic food, I wish I could stay here every time I was in China for work
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Bad stay
Not a good stay this time. Service was surprisingly bad. When we checked in, the staff seemed not to welcome us. The pillows were not comfy. The indoor pool was not clean enough. Staff instruction wasn't clear. Quite a few of them could only understand Mandarin, which making them not at a high standard.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good facility, breakfast is good, but over prices.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jackie

this used to be a very nice 4 to 5 star hotel but
I have stayed here many times and compared to other hotels with US names in the area this one needs to step its game up.

8/10 Good

Wai Ling Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Han

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Jacques, High Point, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We were here for work and did not have a chance to use all the facilities but it was great. We stayed at the Club level and the Club room and accommodations were perfect.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Beautiful Hotel
The Hyatt Regency Dongguan is situated on the Shon Shan lake and is a beautiful property surrounded by many gardens. The restraunts are high end and the service is excellent. Although a bit pricey compared to other hotels in Dongguan and there is poor access by foot to food outside of the hotel, I will stay here again if possible.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for business
Lovely relaxing & spacious! Huge square deep bath was heavenly!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty to do
great gym for down time and morning workout. Best pool I have seen in Asia hotel.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Sze Ying

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

MrsD, London

Liked: Staff & service, property conditions & facilities, room comfort
Huge hotel, large rooms, very plush!
I had an enjoyable stay, I particularly enjoyed the free yoga and the spa. The buffet is extraordinary. The rooms are a very good size and very comfortable for working in or relaxing. The only thing is that is such a large hotel, I tend to prefer smaller ones but the staff were really attentive and friendly which made it feel a bit more intimate.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good food
Great food and the staff are very nice with good English.

10/10 Excellent

Patrick, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Stay in Hyatt Regency, Dongguan
Hardwares are good; but the interior fit-out decorative materials are a bit behind trendy. Jacuzzi pool is excellent!!

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

candy, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
We enjoy the lake view very much.

8/10 Good

homing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

yien, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Beautiful place! Tried out the spa place two times and both times were awesome. Food is pretty nice too!