2/10 – Terrible
ATAE
Voyage d’affaires
1 août 2023
Points forts : Propreté
Points faibles : Service et personnel, confort de la chambre
Do not book this hotel
Extremely surprised by the good comments.
I stayed twice in saint regis Doha and had 2 consecutive bad experiences.
The service is simply awful and absolutely not a level that you would expect for such a hotel.
The first time I stayed there, few weeks ago, I checked in and went to the room right away as I had a very important business meeting. Once in the room I figured out that the wifi is not working. I called 4 times someone to fix it but nothing happened. After 30min, I went to the lobby of the hotel to do the meeting surrounded by noise and guests going back and forward. No compensation, nothing to make you feel that this is something wrong that shouldn’t happen when you pay for such an expensive and « luxury » hotel. During the same trip, the room was noisy and I asked to change it. Same result (i.e, no assistance and no room changed even though 90% of the hotel was empty).
Second time I went back to the hotel, I naively thought that the experience will be better but I unfortunately, same things happened. Extreme noise around the room starting from 7:30 AM - impossible to sleep knowing that I checked in at 3 am and the hotel was almost empty. Different noise at 9am and then 10am. I packed my stuff and left the hotel for another one without any compensation nothing.
This is personally the last time in St Regis. Management will certainly answer to this comment saying that they did something for each situation but I can guarantee you that it’s not the case
ATAE
Séjour de 2 nuits en juillet 2023
