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There was some weird conference of people in crazy costumes and on drugs…. There was a rave in the lobby. I was there with children. It was scary and awful.
Kristin
Stayed 1 night in Jan 2024
Response from Amber B on Feb 5, 2024
Hi Kristin, I apologize for the experience you had while we hosted a convention. Unfortunately, due to privacy concerns we could not alert all incoming guests of the convention being hosted. We provide additional security to ensure the safety and well-being of all hotel guests when large events are taking place. Again, I apologize for your experience and hope you give us another try in the future.
Booked a double queen bed room for me my wife and 3 year old son due to just getting in town from a long drive from Dallas, TX. What a horrible stay for us all! As a man who takes pride in making sure my family is comfortable sanitary and surrounded by the greatest environment etc, I figured this would fulfill my standards well it didn’t.
Went into the room was freezing colder than outside! my 3 year old began forming runny nose etc.. turned the heat up to its highest point which was 78, heat did not come out warm but cold air. Didn’t notice it until I realized it was getting colder by the minute! I know sometime it can take time so I gave it an HOUR while my family had to bundle up with their coats and hats on to see if itll get warmer it did not.
I went to the front desk and told the receptionist about the situation (Olivia) she seemed to have no remorse and decided to just offer me a free breakfast thanks but I don’t need a free breakfast I need my family to be warm. I asked could we get a different room due to the heat not working she said there’s a way they could edit the temperature from their side so I believed it and went up and tried to again only to have the maintenance man come to our door smelling like a whole pack of cigarettes enters my room and opens the furnace… takes out the filter and said the filter is a little dirty (clearly the filter was brand new)… I said sir it is almost 10pm I’ve been here since 8pm all I want is to get me and my family some sleep
Torrian
Stayed 1 night in Nov 2023
Response from Blake on Dec 1, 2023
Dear Torrian, thank you for taking the time to let us know about your most recent stay. As a father of three children myself, I can certainly understand where you're coming from. The way the staff responded to your needs is below our standards. If there is something I can do to begin to repair the situation, please let me know. You deserved better and we will do better.
I was very disappointed with my stay at this hotel, 1st I was told by staff that I couldn’t extend my stay by 1 hour done to be booking with Expedia which was a inconvenience, than when I went down to the lobby it was over crowded with kids running around not being monitored, I ordered a drink in it was multiple Floaties of something else other than my drinks ingredients. I asked the waiter did she know what this was. She replied it’s probably from another drink that she had made as if it was ok to use unclean dishes. The following morning I went down for breakfast at the buffet which I paid for in my stay. After making my plate a host comes to me and says you are not on the list for the breakfast buffet. I told her it must be a mistake because I’m sure I confirmed thinks during my check in. She came twice saying I wasn’t on the list which was very embarrassing. I had to leave my plate on the counter and go to the front desk area where she in fact confirmed that I was indeed on the list. How embarrassing I will NOT BE RETURNING TO THIS HOTEL!
Skyria
Stayed 1 night in Sep 2023
Response from Blake on Sep 25, 2023
Dear Skyria, thank you for letting us know about your most recent stay. We do apologize that we were not able to meet your expectations. After all providing the highest level of hospitality is our number one goal.
This hotel really exceeded expectations. The room was clean, great amenities offered. Staff was so friendly and helpful. Our room needed some additional items and the front desk staff were so helpful in a very timely manner. The hotel is near plenty of food and shopping, even though walkable. Will definitely stay here again.
Kortnee
Stayed 1 night in Sep 2023
Response from Blake on Sep 25, 2023
Thanks for staying with us. We appreciate your feedback!