Note fondée sur 995 évaluations vérifiées
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 17 oct. 2022
Etat de la chambre délabré, fauteuil usé a jeter aux vidanges, odeur horrible, meuble avec des tiroirs manquants. Nous avons demandé a changer de chambre et c’était mieux mais mauvaise odeur aussi et délabré aussi.
Commentaires de Gestion de l’hôtel
18 oct. 2022 par maureen mansur , Gestion de l’hôtel
dear guest thank you for your review.hope to see you soon
par un voyageur vérifié
Publié le 26 mai 2022
Plus éloigné des grand-chemins que la plupart des Red Roof. Propre pour son genre, utile d'accès. "Princess", préposée (qui se souvenait de son Français appris en secondaire), fut aimable en m'offrant son téléphone afin de faire un appel au moment que ma carte d'appel "non-périmée" AT&T" ne fut plus respectée. Merci encore.
Commentaires de Gestion de l’hôtel
13 juin 2022 par maureen mansur , Gestion de l’hôtel
dear guest,
thank you for your feedback I will share this with my staff and hope you give us another chance.
par un voyageur vérifié
Publié le 3 avr. 2018
Très confortable, personnel très gentil, chambre propre et calme, sécuritaire. Très bien pour un court sejour.
par un voyageur vérifié
Publié le 17 mars 2024
Loved the price
Commentaires de Gestion de l’hôtel
17 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Tanya,Thank you for your review of our RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. We are elated to see that you found the pricing of your room to be the highlight of your stay. At Red Roof, we strive to provide our guests with convenience and comfortability, so we are happy that was achieved with you. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur vérifié
Publié le 16 mars 2024
Horrible lugar, sucio, mal olor, inseguro. Estuve 8min en la habitación, preferí perder el dinero que dormir ahí. No vayan a este lugar, las fotos son un engaño.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hola Luis,Nos decepciona saber que consideró que nuestro Red Roof Inn Detroit Metro Airport - Taylor no era un reflejo de lo que se anunciaba, que estaba sucio y que enfrentó problemas de seguridad mientras estuvo con nosotros. Por lo general, esto no es algo que nuestros huéspedes experimenten y por ello nos disculpamos. Sin embargo, le agradecemos que nos informe sobre esto, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Esperamos que tengas un buen día.Muy atentamente,Toni-AnnGestión del techo rojoRediResponse Specialist
par un voyageur vérifié
Publié le 16 mars 2024
Got to love the price
Commentaires de Gestion de l’hôtel
17 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Thank you for reviewing our RED ROOF INN DETROIT METRO AIRPORT – TAYLOR, Tanya. We are elated to have served you and to have been able to present you with a pricing that was convenient to your needs. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur vérifié
Publié le 9 mars 2024
The sheets were not changed and were dirty
Commentaires de Gestion de l’hôtel
10 mars 2024 par Recordo, Rediresponse Specialist , Gestion de l’hôtel
Hey Ebony,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Detroit Metro Airport - Taylor. It's disheartening to hear that you encountered unclean sheet on your bed. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that this isn't the level of service that Red Roof stands for and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur vérifié
Publié le 3 mars 2024
Unclean conditions, overall poor condition. We did not stay here.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Stephanie, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT METRO AIRPORT – TAYLOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the property not being up to your standards. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
par un voyageur vérifié
Publié le 25 févr. 2024
Very dirty… smoke smell…have to leave in the middle of the night… wouldn’t recommend
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Britney,Thank you for writing to us about your recent stay at our hotel Red Roof Inn Detroit Metro Airport - Taylor. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur vérifié de Detroit
Publié le 24 févr. 2024
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Trevon, The staff at the Red Roof Inn Detroit Metro Airport - Taylor and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
