Front of property

Reviews of Wyndham Garden Southgate

3 out of 5
Wyndham Garden Southgate
17201 Northline Road, Southgate, MI

Reviews

7.2

Good

Rating 10 - Excellent. 165 out of 522 reviews" "
Rating 8 - Good. 142 out of 522 reviews" "
Rating 6 - Okay. 84 out of 522 reviews" "
Rating 4 - Poor. 70 out of 522 reviews" "
Rating 2 - Terrible. 61 out of 522 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Genevieve

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our first room had a roaches and smoke alarm was torn off the wall. The entire place smelled like marijuana. moved to a room on the other side of the building. The pool area was extremely crowded, they ran out of pool towels and the next morning they ran out of the advertised grab and go breakfast by 8:00 am. I will not be back. Although I do have to say the young woman at the front desk handled my complaints professionally and non combatively as possible.
Stayed 1 night in Jan 2023
Response from Front Desk Manager on Jan 30, 2023
I do apologize again for everything that happened to you. I thank you for being patient and kind about it all and to me. Thank you Have a great day

4/10 Poor

LuAnn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend. Old and not the cleanest.
It was convenient location but we found a small bug crawling on one of the beds which had me Googling “bed bugs.” Ewwww. Hard to sleep after that. We did have hot water for 1-1/2 of our 2 showers. Check-in girl really struggled trying to tell us where to park and load in and she men led the speech like she was mad she had to explain it one more time. No hot breakfast. Only grab and go bag.
Bed bug or tiny stink bug?  I wasn’t comfortable sharing room with either.
Stayed 1 night in Jan 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Zack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Former holiday inn express property still in decent shape other then the scraped up wall in the hallway rate was bad and was good location
Stayed 2 nights in Jan 2023

6/10 Okay

Tabitha

Travelled with family and small children, Travelled with group
Liked: Staff & service
Was ok stay

4/10 Poor

Matthew Victor

Liked: Staff & service
Disliked: Property conditions & facilities
Location was good for what i was in town for. The room i was given had no sheets, pillow cases or blankets They gave me another room. No water pressure in the morning just when i needed to shower. Overall facility seemed run down and in need up upgrades.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swim date
Pleasant stay
Stayed 1 night in Jan 2023

6/10 Okay

robert

Liked: Cleanliness, property conditions & facilities
at both of my stays ,at 10:00 a.m., no hot water for showers.

2/10 Terrible

Jetana

Stayed 1 night in Jan 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Front Desk Manager on Jan 8, 2023
THANK YOU FOR STAYING WITH US WE ARE GLAD YOU ENJOYED YOUR STAY. COME AGAIN SOON

4/10 Poor

Sadia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it says it’s a non smoking facility but the entire building has a strong smoke smell and even weed. Hallways are dirty with garbage and stains everywhere. Our room washroom had slow growing mold, toilet stopped flushing at one point. We asked front desk twice to clean our room when we go out and when we returned at night it was not done. Breakfast was in a brown bag with a water bottle, 3 other small items. We did feel unsafe staying here but due to busy season we could not change the hotel at the last minute. Overall, I would not recommend this hotel to families with kids as it’s kept very poorly.

6/10 Okay

Vernice E.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Front Desk Manager on Dec 24, 2022
Thank you for staying with us and taking the time to give a review come back soon

8/10 Good

Rebecca

Stayed 1 night in Dec 2022

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steer Clear!!
Upon checking in, I had noticed the type of customers checking in looked suspicious. Went to my room and noticed the building looked disgusting. There was trash and dirt in the halls and it stunk horribly. My room looked nothing like the pictures. The bathroom looked disgusting and there was no hot water. I stayed with a friend and the Townsynd 20 minutes away after driving 6 hours. Complained to front desk next morning and was told they couldn’t give me a refund because the computer doesn’t allow it. I was given a receipt and told to call hotels.com. Hotels.com told me that I had to wait until Monday because a manager isn’t there but front desk would notate everything. Today, the “manager” told hotels.com I never complained to front desk. She’s claiming the employee never worked there that checked me out. Claiming she was working all Friday and Saturday. She laughed while I was explaining the situation. She basically insinuated that I was a liar. When I requested a supervisor over her because the conversation wasn’t productive, she laughed at me. She told me they don’t give refunds and said the only other person over her is someone named Tom who is the owner. The customer service here is subpar and if not rectified, I’ll be taking this a step further
Stayed 2 nights in Dec 2022

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service
The staff was super friendly and very nice. This the rooms and amenities were decent for the price. They have a grab and go breakfast.
Stayed 2 nights in Dec 2022
Response from Front Desk Manager on Dec 12, 2022
We are glad that you enjoyed your stay with us and taking the time to leave a review. Come back to see us again soon

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was absolutely disgusting! The view was a brick wall. The curtains and bedding were stained. The floor had wrappers and the conjoining room door was open. The next door room looked like they had a party in there.
Stayed 1 night in Dec 2022

6/10 Okay

Kama

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

david

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Chul hong, Mesa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff members and friendly! Pretty good price with giant kingsize mattress!! I stayed in super good and clean shape room! Only downside was a breakfast but overall good
Stayed 1 night in Nov 2022
Response from Front Desk Manager on Dec 12, 2022
We thank you for staying with us and taking the time to give us a review. We hope that you come back soon

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad thing was the carpet had stains.
Stayed 1 night in Nov 2022
Response from Front Desk Manager on Nov 13, 2022
Thank you for your stay with us and also taking the time to give us a review. we look forward to seeing you again.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Front Desk Manager on Nov 13, 2022
THANK YOU FOR YOUR STAY

4/10 Poor

Crystal

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Like: The bed was comfy. Dislike: Very limited gym eqiupment and half of what was there was broken. The shower looked like it had not been cleaned. There was black mold in the AC unit. Our room was not cleaned when we came back after a day on the town. They told me this needed to have been requested earlier in the day. When I at least asked for fresh towels, I was told they were out for the day,.
Stayed 2 nights in Oct 2022

8/10 Good

Rosalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good employees not to friendly
Stayed 3 nights in Oct 2022
Response from Front Desk Manager on Nov 15, 2022
THANK YOU FOR STAYING WITH US

2/10 Terrible

BRANDON

Stayed 2 nights in Sep 2022

2/10 Terrible

Daniel

Stayed 2 nights in Sep 2022

10/10 Excellent

Kevin, Oregon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Philip

Travelled with partner
Liked: Staff & service, property conditions & facilities
It had strong musty odor.
Stayed 2 nights in Sep 2022

6/10 Okay

Ronald

Business traveller
Liked: Cleanliness, room comfort
Just ok
It was just ok. Nice pool and hot tub. Hold on credit card was way too high. $150
Stayed 2 nights in Sep 2022

2/10 Terrible

Jerome

Stayed 1 night in Sep 2022

8/10 Good

henry

Liked: Cleanliness, staff & service, amenities
Dirty wash cloth on the rack other then that clean some minor fixings in and out side. Bad lighting outside the doors
Stayed 3 nights in Sep 2022

8/10 Good

Adam

Liked: Staff & service, amenities
Stayed 2 nights in Sep 2022

10/10 Excellent

Kimberly

Stayed 1 night in Sep 2022

4/10 Poor

Lisa

Stayed 1 night in Aug 2022

2/10 Terrible

Brooke H.

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Michigan finally got me after 55 years!
Someone broke into my car & stole about $1,000.00 worth of tools & other items of mine. I actually had to ask for a trash can. I noticed something that looked like mold in the vent just before I left to check out just before realizing that my car had been broken into.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ReeRee
Was expecting a hot breakfast yet I was satisfied with the cold energizers to start the day!!
Stayed 2 nights in Aug 2022

4/10 Poor

Brandon

Stayed 1 night in Aug 2022

4/10 Poor

Cody

Disliked: Cleanliness, amenities, property conditions & facilities
This property is very old and outdated. The carpet throughout the entire place is so gross, dirty, smelly and filled with God knows what kind of germs. Had to go by plug ins for my two rooms because they smelled like cigarettes smoke and pot smoke. Bath tub and vents had mold. Phone was broken, sliding door to closet was broken
Stayed 9 nights in Aug 2022

6/10 Okay

Tony

Disliked: Property conditions & facilities
When I checked in I was given a room that the A/C did not work, they moved me to another room. The staff at check in was friendly but the rest of the staff was not. The room was clean but the property was not very clean, I'm not sure what is going on here but I asked to extend, I was told I could not but I could have rented a room on Expedia. I went somewhere else When I'm back in this area I will choose a different hotel to stay
Stayed 2 nights in Aug 2022

4/10 Poor

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we checked in to our room the air conditioner didn't work they switched us to a double Queen room and I had ordered a king room both rooms the floors were dirty sticky stuff all over the bathroom floor the double rooms smell horrible very unhappy
Stayed 2 nights in Aug 2022

8/10 Good

Bridget

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I like the inside of the hotel it was very nice to look at
Stayed 1 night in Aug 2022

6/10 Okay

Kimberly

Travelled with family
Stayed 1 night in Aug 2022

6/10 Okay

Terrance

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Slow mold
The sink was very slow in draining, the insert for the shower curtain had black spots on it that looked like mold and towels had long blonde hairs entangled in them.
Stayed 2 nights in Aug 2022

6/10 Okay

Janet

Liked: Property conditions & facilities, room comfort
Good and bad
We experienced good & bad: the bed was great, the furnishings & temperature were comfortable, and the housekeeping staff were wonderful; the bad was with our reservation— on hotels.com we made 1 reservation for 2 rooms but the hotel said their system doesn’t work that way so we had 2 separate reservations in their system which required two security deposits of $150 each which are held on our credit card for 7-10 days!! Doesn’t seem right!!! 😠
Stayed 1 night in Aug 2022

6/10 Okay

Jeff

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great staff, hotel was run down with a cosmetic facelift.. Not terrible but not great either
Stayed 4 nights in Jul 2022

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Gary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 1 night in Jul 2022

6/10 Okay

Vijayanand

Business traveller
Liked: Staff & service, amenities
The condition of the rooms were not great. The carpet completely worn out in various spots. The towels smelled of weird chemicals and did not even feel like using them. The free internet worked well and suddenly dropped. I was using 2 laptops so both had the same issue so it is not my equipment fault.
Stayed 2 nights in Jul 2022

8/10 Good

LAURIE

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Mostly a great stay
Our room was clean and comfortable, especially the bed. Restaurant service was limited and bar was not open during my 4 day stay. The coffee in the lobby was much appreciated. I take points off this one because of the state of neglect in the courtyard. It must have once been a beautiful space, but is now overgrown with weeds and should have been mowed at least 2 weeks ago. It was a bit of a disappointment as all the rooms have floor to ceiling windows and it's hard to not see it. We didn't use the pool but it looked spacious and well maintained. Watch out for the hornet nest in the gazebo!
Stayed 4 nights in Jul 2022