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Reviews of Holiday Inn Express Hotel & Suites Auburn Hills, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Auburn Hills, an IHG Hotel
3990 Baldwin Rd, Auburn Hills, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1001 reviews" "
Rating 8 - Good. 231 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Melanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very updated rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Alissa

Travelled with family
Liked: Amenities, property conditions & facilities
The toilet seat warmer was unique.
Stayed 1 night in Apr 2024

6/10 Okay

Neda

Travelled with family and small children
Liked: Staff & service
Staff at the front desk were amazing
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is convenient for dining and shopping. However the one staff member was extremely rude and the description online is inaccurate since it shows a hot tub and there is not one there.
Stayed 2 nights in Mar 2024

8/10 Good

Abigail

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was great. The only area of concern for us was that the pool wasn't very clear/clean.
Stayed 1 night in Mar 2024

6/10 Okay

Corey

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Camille

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was great. I will be staying again. It was SUPER convenient in proximity to the mall. My teenagers were able to walk back and forth.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Your staff was so friendly!
Stayed 1 night in Mar 2024

4/10 Poor

Maria

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tiny ants in our bathroom, smelled liked weed, super loud. The carpet was just dingy and the water was cold.
Stayed 1 night in Mar 2024

8/10 Good

Julie

Stayed 2 nights in Mar 2024

10/10 Excellent

Savannha, FREDERICKSBURG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk woman was very patient and kind
Stayed 2 nights in Mar 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Travelled with family
My kids really enjoyed our stay
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Jan james

Stayed 1 night in Feb 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sheila

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Gini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly knowledgeable staff. Spacious clean room. Bathroom bidet was an added treat. Will definitely come back to this hotel again.
Stayed 1 night in Feb 2024

10/10 Excellent

Joe

Stayed 1 night in Jan 2024

4/10 Poor

Adam

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Eric

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The AC unit was very loud and turned on randomly during the night even when it was switched off. He’s to change rooms after the first night and the second room wasn’t much better.
Stayed 4 nights in Jan 2024

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This was one of the worst experiences at a hotel I have had. Stayed with a big wedding party and were told rooms would be available for the groomsmen to get ready at 11. Arrived to no rooms available and horrible response from management. We were told to just go get ready at the venue! Next , booked this hotel because we were told they had a shuttle…. Confirmed Monday to be told they didn’t book the shuttle for us and gave it to another hotel. We had to scramble and hire our own shuttle. Finally got into the room and found a rolled up towel on the floor, room smelled of smoke, and long black hairs all over the bathroom . IG hotels should be ashamed. Our group rented at least 15 rooms too. Nobody was impressed and I’m sure there will be quite a few bad reviews. If you are having a wedding party go someplace else!

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed with a wedding party. Rude and unprofessional staff. Lied to about shuttle which is why we booked, dirty rooms, rooms not ready on time. If you are looking for someplace to stay for you wedding party and guests save yourself grief and do NOT stay here! Waste of money!
Stayed 1 night in Jan 2024

6/10 Okay

Joel

Stayed 2 nights in Jan 2024

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice pleasant stay
Stayed 1 night in Oct 2023

10/10 Excellent

Elvis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice stay for 1 night. Very close to Great Lakes Crossing.
Stayed 1 night in Jan 2024

10/10 Excellent

Jolynn

Stayed 4 nights in Dec 2023

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay for one night. First time in this area. Very well kept property being clean. Very nice breakfast buffet. Awesome location across from the shopping plaza. We easily walked and went a couple of times shopping...
Stayed 1 night in Dec 2023

6/10 Okay

Erin

Travelled with family, Travelled with family and small children
Disliked: Amenities
The room wasn’t quite as shown in the photos, but the big disappointment was the pool was closed. We were able to use the one at the hotel next door, but it was very inconvenient.
Stayed 1 night in Dec 2023

8/10 Good

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No prior notice the pool was closed!
The hotel was very nice and comfortable. Great location to get on and of I-75. The biggest problem I have was the pool was closed and there was no notification when I booked the room that it was not available. I really wanted to go swimming and I’m so very tired of booking a room and the pools are either closed, nasty or cold! Hotels.com needs to take some accountability for the hotels we book through them and then hold these hotels accountable in return!
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at a Holiday Inn!
This was one of the finest Holiday Inn Express’ I have stayed it. The staff was courteous and helpful. The room was clean and the shower was amazing for a hotel shower. The bed was a bit lumpy and uncomfortable but overall the place was great!
Stayed 1 night in Dec 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast better than expected.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Friendly staff. Very clean, comfortable, and spacious room!
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and well kept. Will definitely stay again
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
It clean staff friendly close to outlet centre right of I75
Stayed 4 nights in Nov 2023

6/10 Okay

""

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping
Stayed 3 nights in Nov 2023

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean comfortable facilities
Stayed 1 night in Nov 2023

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Nov 2023

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Stayed 3 nights in Nov 2023

10/10 Excellent

Kathleen

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Hailey

Travelled with partner
Liked: Cleanliness, staff & service
Overall a good stay, location was great being next to the mall.
Stayed 2 nights in Sep 2023

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was not the best that we have had at a Holiday Inn.
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I was pleasantly surprised! I’ve never stayed at a Holiday Inn Express. I would recommend!
Stayed 2 nights in Nov 2023

10/10 Excellent

jim

Travelled with family
It was a great stay. Better than expected being so close to the busy shopping area.
Stayed 2 nights in Nov 2023