Reception

Reviews of MainStay Suites Detroit Auburn Hills

2.5 out of 5
MainStay Suites Detroit Auburn Hills
1650 N Opdyke Rd, Auburn Hills, MI

Reviews

7.8

Good

Rating 10 - Excellent. 376 out of 949 reviews" "
Rating 8 - Good. 299 out of 949 reviews" "
Rating 6 - Okay. 125 out of 949 reviews" "
Rating 4 - Poor. 83 out of 949 reviews" "
Rating 2 - Terrible. 66 out of 949 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Niurka A

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 8 nights in Jan 2024
Response from Mainstay Staff on Feb 16, 2024
We look forward to seeing you again.

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel i stayed at in detroit
Stayed 1 night in Feb 2024
Response from Mainstay Staff on Feb 16, 2024
Our team apologize for your dissatisfaction.

8/10 Good

Othman, Lexington

Business traveller
It is decent but didn’t feel safe
Stayed 9 nights in Jan 2024
Response from Mainstay staff on Feb 16, 2024
Our team apologize for you not feeling safe. We will continue to towards the satisfaction of all our guests.

4/10 Poor

Greg

Stayed 1 night in Dec 2023

2/10 Terrible

Sharon

Stayed 7 nights in Dec 2023

10/10 Excellent

glorybel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it
Stayed 10 nights in Dec 2023
Response from The Mainstay Staff on Dec 16, 2023
We loved having you stay with us! Please come again.

2/10 Terrible

Aamir

Disliked: Cleanliness, staff & service, property conditions & facilities
Connecting door to the next room wouldn’t lock. They said put a table. Ridiculous. Not clean, bad service.
Stayed 4 nights in Nov 2023
Response from Mainstay staff on Feb 16, 2024
We apologize for not providing you with a satisfactory experience. Our team will use your comments in order to improve our service.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from The Mainstay Staff on Nov 7, 2023
Thank you for your review. We will use your feedback to make improvements.

10/10 Excellent

Emily

Liked: Staff & service, room comfort
Stayed 8 nights in Oct 2023
Response from Mainstay staff on Nov 7, 2023
Thank you for your feedback. Please come back and stay with us again.

4/10 Poor

Curtis

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 2 nights in Oct 2023
Response from Mainstay Staff on Nov 6, 2023
Thank you for taking the time to give us your feedback. Our staff will continue to work hard to improve.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Mainstay staff on Nov 2, 2023
We appreciate your feedback

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from MAINSTAY STAFF on Nov 2, 2023
We appreciate your feedback

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Mainstay staff on Nov 2, 2023
We appreciate your feedback Mainstay staff

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Mainstay Staff on Oct 13, 2023
Thank you for your feedback

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Unsafe
Unsafe! Back door stays open 24/7 and staff refuses to fix the issue
Stayed 7 nights in Oct 2023
Response from Mainstay Staff on Oct 13, 2023
Dear Valued Guest, We regret that you feel unsafe. Your safety is important to us. We explained to you yesterday when you extended your stay that we do care and we are waiting for our technician to repair the locks on the door in which we discussed. The staff works very hard to ensure the comfort of every Guest.

10/10 Excellent

Michael, Atlanta

Staff was friendly and helpful. Room was clean and quiet. Great location for what I needed. Excellent value, absolutely would stay here again.
Stayed 1 night in Oct 2023
Response from Mainstay Staff on Oct 9, 2023
Thank you and please come again real soon.

6/10 Okay

Jacob

Travelled with family
Disliked: Staff & service, amenities
Staff keeps downstairs bathroom locked so they don't have to clean it. Also they gym is not worth using except cardio.
Stayed 1 night in Sep 2023
Response from Mainstay Staff on Oct 9, 2023
Dear Valued Guest, We apologize for the plumbing issues we were experiencing on your recent visit. We value your input so we can make improvements.

6/10 Okay

Ginger

Disliked: Room comfort
You get what you pay for. Just ok.
Unprofessional desk staff for check in and check out. The bed was very hard and hurt both of our backs. The closet smelled like pee. Otherwise, it was quiet and near the freeway and plenty of places to eat. I was also very affordable and we felt fairly safe. It was ok for a quick llace to sleep but because of the hard beds we wont be staying here again.
Stayed 1 night in Sep 2023
Response from Mainstay Staff on Sep 27, 2023
I am so sorry you had a bad experience with our staff. We take pride in making the guest feel at home. The firm mattresses will definitely be looked in to. Thank you for your feedback as it will help improve our standards.

8/10 Good

Jennifer, Perrysburg

Liked: Cleanliness, staff & service, amenities
The hotel isn't bad, but definitely needs some upgrades. The room I stayed in the door was stuck to get in or out. The room was decent though. Separate sleeping area was great. Would stay again.
Stayed 2 nights in Sep 2023
Response from Mainstay Staff on Sep 25, 2023
Thank you for choosing to stay with us. We hope to see you again real soon.

10/10 Excellent

Nathan

Liked: Cleanliness
Stayed 7 nights in Sep 2023
Response from Mainstay Staff on Sep 22, 2023
Thank you for choosing to stay with us. We hope to see you again real soon.

6/10 Okay

Jennifer, Perrysburg

The hotel was average. The room needs a deep cleaning or a paint/carpet refresh. Waiting longer than 10 minutes to get checked in due to no staff at the desk.
Stayed 2 nights in Sep 2023
Response from Mainstay Staff on Sep 19, 2023
Thank you for taking the time to give us your feedback. We will use your comments to make improvements.

4/10 Poor

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not impressed at all, but I guess you get what you pay for.
Stayed 1 night in Sep 2023
Response from Mainstay Suites Staff on Sep 13, 2023
Please come again and we promise to impress you !

2/10 Terrible

Lindsay

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Run far, far away from this place!
My family and I stayed over Labor Day weekend and I cannot believe the price we paid for such a dirty, smelly, uncomfortable room. What really sealed the deal for a 1 star rating was that a front desk worker (heard her tell someone else she was from corporate) would only give us 2 bath towels even though there were 3 of us staying. So we had to share towels! There were mystery stains everywhere, floor to ceiling. Mold in the bathroom. They can’t even invest in a magic eraser to remove the dirt from around the door handles or light switches. The only positive thing I can say is that the Friday night front desk worker came in and unclogged the tub drain for us, which should not have been her job! This place really ought to be condemned.
Stayed 2 nights in Sep 2023
Response from Mainstay Staff on Sep 5, 2023
We apologize for the room not meeting the standards we are trying to achieve. Your feedback will assist us in making improvements.

6/10 Okay

Thomas

Liked: Property conditions & facilities, room comfort
Weekend getaway
Stayed 1 night in Aug 2023
Response from Mainstay staff on Sep 5, 2023
We hope to see you again real soon.

6/10 Okay

Kathleen

Travelled with family
Liked: Staff & service
Disliked: Amenities
Had to walk through a cloud of smoke to get to front door. People smoking 10-15 feet from entry. I alerted staff but no change during our 3-night stay. Lobby and hallways were worn out and carpeting very dirty but room was quite clean, to my surprise. Staff members were pleasant. Towels and sheets were terribly thin and worn!!
Stayed 3 nights in Aug 2023
Response from Mainstay Staff on Sep 5, 2023
Thank you for your feedback. We will take it in consideration of making the necessary improvements.

8/10 Good

Jennifer

Stayed 1 night in Aug 2023
Response from Mainstay Staff on Sep 5, 2023
Thank you and please come visit us again.

6/10 Okay

Thomas

Liked: Cleanliness, room comfort
Visiting friends.
Checked in at 4pm rooms weren't ready. Gave us 2 different rooms and one of the rooms the old bedding was laying on a chair and the bed was unmade.
Stayed 1 night in Aug 2023
Response from Mainstay Staff on Sep 5, 2023
Thank you for your feedback. We will use it to make improvements.

2/10 Terrible

Cristina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was fine, but did not like location it felt very unsafe, unsupervised children , 2 scary big dogs(Dobermans) came into the lobby and one of the dogs even touched me, the owner didn’t even say sorry, there was it spots in the ceiling of the lobby, there was a funny smell as well, in the parking lot there was a note stating that the hotel is not responsible if a car get damaged or stolen. There was also a black mini van that seemed to be broken into, that had a black bag bag over drivers door and looked like if it has had been sitting there for a while. We decided not to stay we check in and checked right out did not even go into the hotel room
Stayed 1 night in Aug 2023
Response from Mainstay Staff on Sep 5, 2023
We regret your experience was not positive. We will use your feedback to make improvements.

6/10 Okay

Timothy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mainstay Staff on Sep 5, 2023
We truly enjoyed your stay with us.

4/10 Poor

Tom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get me out of here!!!!
The room smelled horrible. There were stains all over the carpet. The bed was literally caving in. It was so uncomfortable. We would have left and found something more accommodating but we arrived late at night and needed to leave early. Don’t ever book a night at this hotel!!!!!
Stayed 1 night in Aug 2023
Response from Mainstay Staff on Sep 5, 2023
We apologize your stay was not satisfactory. Your comments will help us make improvements.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly
Stayed 1 night in Aug 2023
Response from Mainstay Staff on Sep 5, 2023
Thank you for your kind comments.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgustingly Filthy Hotel
The room was dirty and smelled horribly of smoke. The toilet was super wobbly and didn’t feel like it was screwed into the ground. The amount of grime layered on all the surfaces was disgusting. We didn’t end up staying, we checked out same day after only a few hours. I would NOT recommend this hotel to anyone.
Stayed 1 night in Aug 2023
Response from Mainstay Staff on Aug 17, 2023
I apologize you had such a terrible experience.We will use your feedback to make improvements.

2/10 Terrible

Sydney

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Mainstay Staff on Aug 2, 2023
We apologize for the plumbing issue you experienced on your departure.

4/10 Poor

Isabella

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Extremely dirty. Bought a Non-Smoking room, yet had cigarette burns all over the room, and smelt like cigarettes.
Stayed 4 nights in Jul 2023
Response from Mainstay Staff on Jul 27, 2023
We appreciate your feedback and will use it to improve our standards.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mainstay Staff on Aug 2, 2023
We appreciate your review. Our staff will use it for improvement.

2/10 Terrible

Ricardo

Travelled with group
Disliked: Staff & service, property conditions & facilities
I wouldn’t stay here at all! Not worth the money!
Stayed 1 night in Jul 2023
Response from Mainstay Staff on Jul 24, 2023
We are sorry your stay was not satisfactory. We appreciate your feedback in order to make improvements.

2/10 Terrible

Seth

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I thought maybe i was getting a good deal on the room but in reality I paid for what I got. I rented a room with a queen and as well as a sofa pull out. The bed was ok but the sofa hadn't been cleaned in some time. The sofa had a couch cover because the cushion was falling apart. After pulling out the bed from the sofa the sheet was filthy which indicated nobody changed it. I did request extra sheets and an additional pillow as there weren't enough. The lady at the front gave me extra sheets and had said she would deliver another pillow but never did. The room was dirty with cob webs and the kitchen and bathroom floors were slick like they were cleaned with oily water. The door used to enter the hotel near our room had a sign that said it was locked 24 hrs. but it didn't shut on its own like it was supposed to so it would stay a jar. The door to our room was difficult to open as sometimes the lock wouldn't unlock after swiping the key and it wedged shut. The door was suppose to shut on its own but because it was wedged it would not close all the way unless you did it. I would not recommend this place.
Stayed 1 night in Jul 2023
Response from Mainstay Staff on Jul 17, 2023
I apologize for not meeting your expectations. Your review will help us improve our standards.

8/10 Good

Jeffrey

Stayed 3 nights in Jul 2023
Response from Mainstay Staff on Aug 2, 2023
Thank you and please come again.

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Mainstay Staff on Jul 5, 2023
Thank you for choosing to stay with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Completely disgusted
This hotel is the worst hotel I have ever stayed in. I booked a room here after trying several others that didn’t have any vacancies. The whole place smelled of stale smoke and bleach. There was no toilet paper in my bathroom, nor my friend’s who stayed on a different floor. Three lights in the room didn’t work. Chair near the bed was covered in “questionable” stains. Fan cooling the room blew the drapes, which were sticky and appeared stained from years of cigarette smoke. I didn’t feel that the curtains adequately covered the windows. The phone was missing buttons. No drain stopper in the bathroom sink. Coffee maker only brewed about 1” of watery coffee. Bed was lumpy, creaky, and uncomfortable. There were several cracks on the walls in the main room and bathroom. There was a strange hole on the wall next to the bed that I seriously thought could be a bullet hole. Room smelled awful. Luckily I had Febreze so I sprayed that everywhere. Hairs on toilet seat. I just had a horrible dirty feeling about the entire place. I would have switched hotels but there were no vacancies at any of the ones close by. The staff at the front desk were very nice, and the location was good for where I needed to go. However, there was so much bad that outweighed the good. I’ll never stay here again, and strongly caution anyone else against booking a room at this hotel.
Stains on chair
One of three lamps that didn’t work
Tiny, dirty bathroom with barely any toilet paper left
Phone missing buttons
Stayed 1 night in Jun 2023
Response from Mainstay staff on Jun 30, 2023
We apologize your stay did not meet your expectations. It is unfortunate you were alarmed by the ambulance. A guest had an asthma scare caused by the haze in the air.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a fan
Stayed 1 night in Jun 2023
Response from Mainstay Suites on Jun 29, 2023
We understand your frustration with the Non-Refund policy.

4/10 Poor

mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 2 nights in Jun 2023
Response from Mainstay Staff on Jun 20, 2023
I apologize you found the Hotel dirty. We continue to strive for higher standards. I will use these comments to make improvements.

4/10 Poor

Selena

Stayed 1 night in Jun 2023
Response from Mainstay staff on Jun 30, 2023
We hope you give us the opportunity to show we have higher standards.

8/10 Good

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
I would rate this 5 star for the staff...they were very friendly and helpful...Everything that went wrong was not their fault...they were very apologetic about the water being shut off the elevator not working and then the leak in our bathroom ceiling which they fixed immediately...but, by the time we left the elevator was working...the water was only shut off for two hours, and the plumbers forgot to turn the valve off upstairs that is why it leaked into our bathroom...It was quit funny when I think of it...lol The bed was so comfortable and the room was clean...yes the furniture is old... it was comfortable...I would stay here again :)
Stayed 4 nights in May 2023
Response from Mainstay Staff on Jun 12, 2023
On behalf of the entire staff we thank you.

10/10 Excellent

Luiz

Stayed 11 nights in May 2023
Response from Mainstay Staff on Jun 30, 2023
Thank you for submitting your review. Our staff appreciates your feedback.

8/10 Good

Nadine

Stayed 1 night in May 2023
Response from Mainstay staff on May 25, 2023
Please come back again!

10/10 Excellent

alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Accomadations were awesome.
Stayed 2 nights in May 2023
Response from Mainstay Staff on May 7, 2023
Thank you!

2/10 Terrible

Imelda

Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from Mainstay Staff on May 7, 2023
We hope we will make your stay better next time.

2/10 Terrible

Georgeous

Stayed 16 nights in Apr 2023
Response from Mainstay Staff on May 25, 2023
We are disappointed that your stay was not as great as your last stay. Please come back again and give us another chance.

2/10 Terrible

Christie

Stayed 7 nights in Apr 2023
Response from Mainstay staff on Apr 17, 2023
Thank you for your review. We will share it with our staff in order to improve our standards.