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Reviews of DoubleTree by Hilton Detroit - Dearborn

4 out of 5
DoubleTree by Hilton Detroit - Dearborn
5801 Southfield Expressway, Detroit, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 386 out of 1000 reviews" "
Rating 8 - Good. 339 out of 1000 reviews" "
Rating 6 - Okay. 134 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 67 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Aminotu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Mar 2024
Response from AY on Apr 5, 2024
Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AY on Apr 5, 2024
Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.

8/10 Good

FRANCINE

Liked: Cleanliness, staff & service, property conditions & facilities
NICE HOTEL I JUST WISH THE STAFF WAS MORE FRIENDLY AT THE FRONT DESK AS FAR AS GREETINGS AND ANSWERING QUESTIONS
Stayed 2 nights in Mar 2024
Response from AY on Apr 5, 2024
Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AY on Mar 19, 2024
Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying at DoubleTree by Hilton Hotel Detroit - Dearborn again

8/10 Good

Taylor

Liked: Property conditions & facilities
Was a good stay overall was hoping for a more warm feeling bar. Room was on the 5th floor not easy for a smoker but over all can’t complain
Stayed 1 night in Mar 2024
Response from AY on Mar 12, 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

8/10 Good

Alexis

Travelled with partner
Liked: Amenities, property conditions & facilities
The hotel rooms need a little bit of updating, but the hotel itself is very nice. While we were there, there was a wedding reception in the lobby, which was kind of odd, but overall we had a great experience, and the staff was very friendly The food in the restaurant inside the hotel was absolutely delicious
Stayed 1 night in Mar 2024
Response from AY on Mar 12, 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

10/10 Excellent

Hanan

Stayed 1 night in Mar 2024
Response from AY on Apr 5, 2024
Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.

6/10 Okay

DAMEION

Decent
Stayed 1 night in Feb 2024
Response from AY on Mar 12, 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in and accommodation at Doubletree does not disappoinment.
Stayed 1 night in Feb 2024
Response from AY on Mar 12, 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms were clean and hotel was quiet
Stayed 1 night in Feb 2024
Response from AY on Mar 12, 2024
Dear Valued Guest,Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from AY on Mar 12, 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

4/10 Poor

TIFFANY

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Hilton with no cookies?
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 26, 2024
Dear Tiffany, We sincerely thank you for staying with us at Doubletree By Hilton Detroit Dearborn. We are sorry to hear that you did not get the cookies. Also, we came to know that you disliked out staff. We are really sorry to hear this. We hope you come back and stay with us in future. Regards,Operations Manager

10/10 Excellent

Justin

Stayed 2 nights in Feb 2024
Response from AY on Mar 21, 2024
Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying at DoubleTree by Hilton Hotel Detroit - Dearborn again!

6/10 Okay

Kailey, Belleville

Travelled with partner
Outdated furniture. Not the same bathroom all the other doubletrees have.
Stayed 1 night in Feb 2024
Response from AY on Mar 12, 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

6/10 Okay

Kareem

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
None of the USB ports work and there’s 3 of them. When I checked in and went to my room, it looked like they just painted or stained the room door, but there was no sign of wet paint and I opened the door and was covered with paint.
Stayed 3 nights in Feb 2024
Response from AY on Mar 12, 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The doubletree by Hilton was gorgeous! One of the most amazing lobbies I have ever seen with a wonderfully delicious breakfast in the morning! The beds were very comfortable but quite low to the ground which was a tad bit odd! All in all, I had a fabulous stay! Thank you so much to the amazing staff who made me feel so welcomed!
Stayed 1 night in Feb 2024
Response from AY on Mar 12, 2024
Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying at DoubleTree by Hilton Hotel Detroit - Dearborn again!

10/10 Excellent

Jertondra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the warm cookies the nice gentleman at the front desk gave me
Stayed 1 night in Jan 2024
Response from Ops Manager on Feb 6, 2024
Dear Jertondra, We thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay! We are glad you enjoyed your stay and gave us 5/5. We look forward to seeing you again.Regards,Siddhesh ParabOperations Manager

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ops manager on Jan 22, 2024
Dear Heidi, Thank you for selecting Doubletree by Hilton Detroit Dearborn!We are glad you enjoyed your stay, and you gave us a perfect 5/5. We look forward to having you as our guest in future. Regards,Siddhesh Parab Operations Manager

4/10 Poor

Mohammad, Carmel

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived around 2:pm and it was very very bad weather but the front desk will not check me and my family in because????? No reason and we have been traveling from Indianapolis to Dearborn 5 hours in the bad snowy weather
Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 20, 2024
Dear Carmel,Thank you for sharing your concern with us.We would like to inform you that the hotel check-in is at 3:00pm and after. Thus, depending on the availability of rooms we may check you in early. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excellent

Guangye

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Operations Manager on Jan 20, 2024
Dear Guangye,Thank you for sharing your concern with us.We are glad you enjoyed your stay with us. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excellent

AZOUZ

Liked: Staff & service, property conditions & facilities
It’s a bit remote , not possible to walk downtown, with limited restaurants and shops in the area .
Stayed 3 nights in Dec 2023
Response from Operations Manager on Jan 20, 2024
Dear Azouz,Thank you for sharing your concern with us.We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

6/10 Okay

Larry

Liked: Staff & service
Stayed for three nights and room wasn’t cleaned once. Had problems with key card opening the door.
Stayed 3 nights in Nov 2023
Response from Operations Manager on Jan 20, 2024
Dear Larry,Thank you for sharing your concern with us.We are sorry to hear about the concern. In future we will ensure that your room gets cleaned and also the key cards work. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Operations Manager on Jan 20, 2024
Dear Dirk,Thank you for giving us a 10/10. We hope you have enjoyed your stay with us. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
I did not like the knock at 9 am when house keeping then keyed in as I was getting to the door. Check in was disorganized. The staff was amazingly kind and the room was nice.
Stayed 1 night in Nov 2023
Response from Operations Manager on Jan 20, 2024
Dear Carmel,Thank you for sharing your concern with us.We will pass this feedback to the housekeeping team. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

8/10 Good

Emily

Stayed 1 night in Nov 2023
Response from Operations Manager on Jan 20, 2024
Dear Emily,Thank you for sharing your concern with us.We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big lobby. Great room. Comfortable bed.
Stayed 1 night in Nov 2023
Response from Operations Manager on Jan 20, 2024
Dear Steve,Thank you for sharing your feedback with us. We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excellent

Taisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will Definitely Come Back!!!
Stayed 2 nights in Nov 2023
Response from Operations Manager on Jan 20, 2024
Dear Taisha,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect accomodations , Great pool/hot tub, Great staff. Best of all was free shuttle from airport and short rides locally, This is my place whenever Im back in my old stompimg grounds! Only advice would be to be stricter on parents and coaches control of their youth teams staying there.
Stayed 3 nights in Oct 2023
Response from Operations Manager on Jan 20, 2024
Dear Gary,Thank you for sharing your feedback with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 1 night in Oct 2023
Response from Operations Manager on Jan 20, 2024
Dear Mohammed,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. I’ve stayed here multiple times and will continue to comeback.
Stayed 1 night in Oct 2023
Response from Operations Manager on Jan 20, 2024
Dear Sir,Thank you for sharing your concern with us.We can see you have rated us 10/10. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very clean property. I was impressed by the warmth welcome from everyone who works there. They want to help in any way they can. The director of security Imad was an amazing host. He makes sure every one is being helped. He went off his ways to help me find what I was looking for and waited for me until I found it. Awesome hotel with awesome staff. Will come again!!
Stayed 3 nights in Sep 2023
Response from Operations Manager on Jan 20, 2024
Dear Jamie,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Well upkept
Stayed 2 nights in Sep 2023
Response from Operations Manager on Jan 20, 2024
Dear Chad,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

8/10 Good

JATIN

Travelled with family
Liked: Cleanliness, staff & service, amenities
The area was quiet and beautiful, not crowded so less traffic attached to highway, but somehow my GPS was not showing correct location of the Hotel Building, so move around sometime. I did not like Bathroom design, especially the bathing area, due to design there was water accumulation outside bath area and which was irritating.
Stayed 2 nights in Sep 2023
Response from Operations Manager on Jan 20, 2024
Dear Jatin,Thank you for sharing your concern with us.We can see you have rated us 4/5 due to the bathroom related concern. We look forward for you to stay with us in near future and we ensure you to give a service that enhance your stay experience.Regards,Siddhesh Parab

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Operations Manager on Jan 20, 2024
Dear Yvonne,Thank you for sharing your concern with us.We can see you have rated us 10/10. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

6/10 Okay

Bolanle

Travelled with group
It was okay. Hard to reach front desk and to get items like towels and extra bedsheets.
Stayed 3 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Check in time was starting at 3pm- we arrived at 2:50pm- room was still not ready at 5pm when we needed to leave to get to a Tigers game, very disappointed in that fact. Very slow check in and check out- too long of wait times even with 2 people ahead of us..
Stayed 1 night in Sep 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property. Friendly staff who need more help on front desk. Had more at peak times but in morning check out, one staff alone managing customers & maintenance ppl by herself. She managed well but I question the safety & expediency with only one ?? A very nice property. Was their bfast options?
Stayed 1 night in Aug 2023

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, excellent warm Doubletree cookies handed to us at the front desk. Water bottles in room. Spacious rooms, not all crammed in. The staff was the best part. From the front desk to the cleaning staff…they were all great!
Stayed 1 night in Aug 2023
Response from Operations Manager on Jan 20, 2024
Dear Nicole,Thank you for sharing your feedback with us.We can see you have rated us 5/5.We look forward for you to stay with us in near future and we ensure you to give a service that enhance your stay experience.Regards,Siddhesh Parab

8/10 Good

Carlett

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property grounds is well maintained, the hotel is very clean with a very nice ambiance. The rooms are not cleaned daily and the bathroom was very dirty when I checked in. I had to clean it myself as the housekeeper had left for the day.
Stayed 2 nights in Aug 2023

8/10 Good

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Abdelhadi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location. It needs remodeling.
Stayed 1 night in Aug 2023

8/10 Good

Christina, Kingston

Stayed 3 nights in Aug 2023

6/10 Okay

Alieze

The property is having a problem with moisture which is impacting the smell of the carpet in the hallway and some of the rooms.
Stayed 3 nights in Aug 2023

8/10 Good

Mike

Travelled with family
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price. Poorly run.
The lobby was nice but the hotel is poorly managed. I got there at 7 pm and the hallways were full of dirty towels from house cleaning still. The elevator doors had giant dings. The vending machines were out of soda on two floors with a broken card reader on the third. Wiggly wall outlets from poor installation etc. I wouldn't complain about any of it if the hotel was $100 per night, but for what I paid? Not impressed. The only highlight was the nice young lady at the front desk when I checked in. She did her job very well.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kendal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot needed repaving but so does everything in Michigan
Stayed 2 nights in Jul 2023
Response from Operations Manager on Jan 20, 2024
Dear Kendal,Thank you for sharing your feedback with us.We can see you have rated us 5/5. We look forward for you to stay with us in near future and we ensure you to give a service that enhance your stay experience.Regards,Siddhesh Parab

6/10 Okay

Evelyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jul 2023

10/10 Excellent

angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Very nice, modern and clean hotel. Staff was very friendly and helpful. Good dinner and lunch menu!
Stayed 2 nights in Jul 2023
Response from Julius on Jul 14, 2023
Thank you for taking a moment to share your experience.