Lobby

Reviews of Courtyard by Marriott Detroit Metropolitan Airport Romulus

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 482 out of 1000 reviews" "
Rating 8 - Good. 308 out of 1000 reviews" "
Rating 6 - Okay. 111 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

kim

Liked: Staff & service
Disliked: Property conditions & facilities
Beds were very uncomfortable. Got locked out of room . Cards didn’t work and even front desk couldn’t open it had to call someone to fix it. Manager was wonderful front desk not so friendly
Stayed 2 nights in Mar 2024

8/10 Good

Kerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to the airport, which makes it very convenient.
Stayed 1 night in Feb 2024

6/10 Okay

Saeid, Irvine

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Room was renovated and clean. However, staff were not much motivated to assist in checking in and out. They had no cleaned room to offer except a handicapped room.
Stayed 1 night in Feb 2024

6/10 Okay

Aline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself was great, however the front desk staff complete opposite. I waited for a shuttle from the airport to the hotel for 1 hour. Every time I called I was told “I don’t know where the driver is.” After I was told he was going to be there every 30 minutes. When he did show up, he took a whole shuttle full of flight attendants after they were only there for minutes. I was told I have to continue to wait and that he would have to return. It was very frustrating after traveling and it being cold and dark.
Stayed 1 night in Feb 2024

6/10 Okay

Shi

Business traveller
Liked: Cleanliness
Disliked: Staff & service
It is a convenient location, near DTW, next to a bunch of other hotels. It is a choice for many flight attendants. I can hear their voices through the door. People are wonderful in general. They gave me a personal hard time perhaps due to miscommunication, though. I checked in with the knowledge that my room comes with a breakfast for which I thought I paid for, according to the lady who checked me in. But apparently I remembered wrong, according to another lady who checked me out. The lady who took my order at the bistro bar must had a rough morning, as if I was not worth of her time. She was fine a minute ago with another guy. Nevertheless, there goes another 20 dollars for a light breakfast. I can sympathize all these, but I will probably not return for another night.
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024

6/10 Okay

Michael

Stayed 1 night in Jan 2024

6/10 Okay

Dwipendra, Saginaw

Stayed 1 night in Jan 2024

8/10 Good

Brad

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher, Geneseo

Stayed 1 night in Jan 2024

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service
Very easy checkin, rooms spacious and clean. Unfortunately they advertise a small bar and restaurant, but they were closed on Monday Jan 1. I got the impression it is hit or miss that they will be open. We walked next door to the Marriott. Excellent food and service. Would be hard to walk there if we had had snow.
Stayed 1 night in Jan 2024
Response from Brandon on Jan 10, 2024
F&B closed with lower occupancy. Thank you for the review.

10/10 Excellent

Astonida

Liked: Cleanliness, amenities
Clean and Comfortable. Staff was great
Stayed 1 night in Dec 2023
Response from Brandon on Jan 10, 2024
Thank you

10/10 Excellent

Rebecca

Travelled with partner
Stayed 1 night behind an early flight. Very happy with room. Shuttle was on time and great.
Stayed 1 night in Dec 2023
Response from Brandon on Jan 10, 2024
Thank you

10/10 Excellent

Gordon

Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Brandon on Jan 10, 2024
Thank you

2/10 Terrible

Larry

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brandon on Jan 10, 2024
Thank you

8/10 Good

Patrick

Stayed 1 night in Oct 2023
Response from Brandon on Jan 10, 2024
Thank you for the review.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid
Great place to stay for a park and stay.$8 A day!
Stayed 1 night in Dec 2023
Response from Brandon on Dec 6, 2023
Thank you for the review. It's our pleasure to give great service.

10/10 Excellent

Walter, San Jose

Stayed 1 night in Nov 2023

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I've stayed here many times and it is just fine if you have a flight out of DTW. There is construction going on right now so not as attractive as usual but it doesn't really interfere with your stay.
Stayed 1 night in Nov 2023
Response from Brandon on Dec 1, 2023
Thank you for the review.

10/10 Excellent

Felisha

Stayed 1 night in Nov 2023
Response from Brandon on Jan 10, 2024
Thank you

10/10 Excellent

Bryan, Sherwood

Response from Brandon on Dec 1, 2023
Thank you for the review.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and comfortable. The airport shuttle was convenient and the staff was friendly and helpful.
Stayed 3 nights in Nov 2023
Response from Brandon on Nov 20, 2023
Thank you for your review.

8/10 Good

George

Stayed 1 night in Nov 2023
Response from Brandon on Nov 20, 2023
Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is amazing. Very welcoming.
Stayed 1 night in Nov 2023
Response from Brandon on Nov 20, 2023
Thank you for your review.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Brandon on Nov 20, 2023
Thank you for your review.

10/10 Excellent

james

Stayed 1 night in Nov 2023
Response from Brandon on Dec 6, 2023
Thank you for the review. It's our pleasure to give great service.

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, food and safe surrounding.
Stayed 1 night in Nov 2023
Response from Brandon on Nov 20, 2023
Thank you for your review.

2/10 Terrible

Lemuel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Horrible shuttle service and unfriendly staff
The courtesy shuttle never showed up at the airport and when I called the hotel they would put me on hold for 30+ minutes at a time. The front desk person was very rude and not helpful at all.
Stayed 1 night in Nov 2023
Response from Brandon on Nov 20, 2023
I apologize about your experience. I will be sure to bring this to my staff's attention.

10/10 Excellent

Michelle, ATTLEBORO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Right near the airport & quiet
Stayed 1 night in Nov 2023
Response from Brandon on Nov 10, 2023
thank you for the review.

10/10 Excellent

Makih

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Brandon on Nov 10, 2023
thank you for the review.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and convenient location for our trip.
Stayed 1 night in Nov 2023
Response from Brandon on Nov 10, 2023
thank you for the review.

10/10 Excellent

Ruta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brandon on Oct 30, 2023
thank you for the review.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from Brandon on Oct 26, 2023
Thank you for the review.

6/10 Okay

Rena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mechanical Issues
Stayed 1 night in Oct 2023
Response from Brandon on Oct 19, 2023
Thank you for the review. I wish I knew why a 6?

2/10 Terrible

Alonzo

Disliked: Property conditions & facilities
No pool even though they said they have a poil
Stayed 1 night in Oct 2023
Response from Brandon on Oct 19, 2023
Yes, we no longer have a pool. we have taken off our website. It does take a little longer for 3rd party companies to take down.

10/10 Excellent

Maura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and convenient. They are found some renovations right now, so the fitness area was closed.
Stayed 1 night in Oct 2023
Response from Brandon on Oct 16, 2023
thank you for the review.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brandon on Oct 16, 2023
thank you for the review.

10/10 Excellent

George

Stayed 1 night in Oct 2023
Response from Brandon on Nov 3, 2023
thank you for your review.

10/10 Excellent

Deanna L.

Liked: Cleanliness, property conditions & facilities
Nice, updated and convenient to airport for early flights.
Stayed 1 night in Oct 2023
Response from Brandon on Oct 16, 2023
thank you for the review.

10/10 Excellent

Nancy

Great hotel. The “restaurant “ is really a bistro that serves microwave food which was a disappointment. Very frequent shuttle to airport which was much appreciated.
Stayed 1 night in Oct 2023
Response from Brandon on Oct 16, 2023
thank you for the review.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brandon on Oct 9, 2023
Thank you

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our stay was ok. The toilet was not flushing well from the moment we arrived. The hotel was very conveniently located to the airport.
Stayed 1 night in Oct 2023
Response from Brandon on Oct 2, 2023
Thank you. we will look into the toilet issue.

6/10 Okay

Mahendra

Not enough sign.
Stayed 1 night in Sep 2023
Response from Brandon on Oct 2, 2023
NOT, but Thnk you

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rhonda at check-in was awesome! Nice property
Stayed 1 night in Sep 2023
Response from Brandon on Oct 2, 2023
Thank you, she's one of our BEST!

10/10 Excellent

Joe

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Conveniently located and very friendly front desk staff both day and night
Stayed 1 night in Sep 2023
Response from Brandon on Sep 22, 2023
Yes, staff at hotel is awesome, Thank you for recognizing.

6/10 Okay

Elizabeth

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property was undergoing construction and the fitness room was closed. I would have liked to know that before I booked it. We also had to go out in the parking lot and back in the building to get to our room.
Stayed 1 night in Sep 2023
Response from Brandon on Sep 22, 2023
yes, we will be under construction until mid October. posted on website.

8/10 Good

Gail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport. Construction made a usually 4 minute trip to airport closer to 20 minutes. Friendly staff. Good breakfast.
Stayed 1 night in Sep 2023
Response from Brandon on Sep 22, 2023
Unfortunately, Roads were being repaired at Airport. Trust me we wish we had control.