All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Beautiful hotel and rooms. Great price. Breakfast was awesome. Would recommend
Brian
Stayed 2 nights in Feb 2024
Response from Bonnibel - Front Desk Supervisor on Feb 29, 2024
Thank you for your 5/5 review!
2/10 Terrible
Paul
Dec 30, 2023
Paul
Stayed 2 nights in Dec 2023
Response from Cameron N. (Assistant Chief Operating Executive) on Mar 1, 2024
I am sorry to hear that we missed the mark on this. Id love to hear more about your experience. Please feel free to reach out and share about it with me at cnash@hoari.com
10/10 Excellent
Taylor
Dec 28, 2023
Taylor
Stayed 1 night in Dec 2023
Response from Bonnibel - Front Desk Supervisor on Jan 4, 2024
Thank you for taking the time to leave a 5/5 review!
Staff was so helpful. We have stayed many other places recently with subpar service. Room is quite nice with excellent remodel decor and hardware. Will be back!
Mary
Stayed 1 night in Nov 2023
Response from Bonnibel - Front Desk Supervisor on Dec 5, 2023
Thank you so much for your 5/5 review! We've passed your kind words onto our staff.
Cleaning service was mediocre at best. Bar service was non-existant during open bar hours.
David
Response from Brian F. Front Desk Executive on Sep 19, 2023
Thank you for your feedback and we apologize that you were not fully satisfied with your most recent visit. We do hope that you will come back and give us another opportunity to improve upon your last stay.
10/10 Excellent
Tomas, Chicago
Sep 18, 2023
Tomas
Stayed 2 nights in Sep 2023
Response from Bonnibel - Front Desk Supervisor on Nov 8, 2023
Perfect hotel stay!!! Thank you to the thoughtful team that made our anniversary weekend extra special!!! The room was spotless, the breakfast was delicious, and the customer service was second-to-none! We will definitely stay here again in the future.
Lisa
Stayed 1 night in Sep 2023
Response from Brian F. Front Desk Executive on Sep 6, 2023
Thank you for your feedback! We hope that you will be staying with us again soon!
Cleanliness is so important, showing that you care about your facility goes a long way. Fitness area is essential and putting things in place to help keep the area tidy . A+
Jodi
Stayed 1 night in Sep 2023
Response from Brian F. Front Desk Executive on Sep 4, 2023
Thank you for your feedback! We hope that you will be staying with us again soon!
We like Hilton properties because most are now dog friendly. This one was clean and quiet. The front desk staff was friendly and helpful. The property was well maintained.
Gina
Stayed 1 night in Sep 2023
Response from Brian F. Front Desk Executive on Sep 4, 2023
Thank you for your feedback! We hope that you will be staying with us again soon!
Enjoyed all the hotel had to offer from the outdoor patio to the bar and restaurant. Really liked it was close to the highway and 20 mins away from downtown Des Moines. Rooms were clean - fridge in the room didn't keep our drinks cold but not a big deal for us. Would absolutely be back for another stay.
oscar
Stayed 1 night in Aug 2023
Response from Bonnibel - Front Desk Representative on Sep 9, 2023
Thank you for your review! We're glad to know you enjoyed your time with us. We'll have our maintenance team take a look at the fridge that was in your room.
10/10 Excellent
Dawn
Aug 15, 2023
Dawn
Stayed 2 nights in Aug 2023
Response from Brian F. Front Desk Executive on Aug 17, 2023
Thank you for your feedback! We hope that you will be staying with us again soon!
2/10 Terrible
Adam
Aug 14, 2023
Liked: Cleanliness
Disliked: Staff & service
Adam
Stayed 2 nights in Aug 2023
Response from Brian F. Front Desk Executive on Aug 17, 2023
Thank you for your feedback and we apologize that you were not fully satisfied with your most recent visit. We do hope that you will come back and give us another opportunity to improve upon your last stay.
Response from Brian F. Front Desk Executive on Aug 10, 2023
Thank you for your feedback and we apologize that you were not fully satisfied with your most recent visit. We do hope that you will come back and give us another opportunity to improve upon your last stay.
10/10 Excellent
Joscelyne
Aug 1, 2023
Joscelyne
Stayed 1 night in Jul 2023
Response from Brian F. Front Desk Executive on Aug 21, 2023
Thank you for your feedback! We hope that you will be staying with us again soon!
The hotel seemed to be understaffed and untrained. For the price of the hotel room, I expect more.
Ruth
Stayed 1 night in Jul 2023
Response from Brian F. Front Desk Executive on Jul 31, 2023
Thank you for your feedback and we apologize that you weren't fully satisfied with your visit. We do hope that you will give us another chance in the future to improve upon your last stay.
The staff, though very nice, did not seem to know what they were doing and there was a lot of miscommunication about things.
Jessica
Stayed 2 nights in Jul 2023
Response from Brian F. Front Desk Executive on Jul 27, 2023
Thank you for your feedback and we apologize that you weren't fully satisfied with your visit. We do hope that you will give us another chance in the future to improve upon your last stay.
4/10 Poor
Donald
Jul 25, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
The temperature in the facility was consistently too hot, and the air con in the room was not easy to program and never stayed cool.
Donald
Response from Brian F. Front Desk Executive on Jul 25, 2023
Thank you for your feedback and we apologize that you weren't fully satisfied with your visit. We do hope that you will give us another chance in the future to improve upon your last stay.
Nice spacious room with very little noise from neighboring rooms or floors. AC system was excellent: cooled my room quickly and almost noiseless! Grounds, rooms, lobby and restaurant was nice clean and well maintained.. overall a very nice experience.
Ivars
Stayed 1 night in Jul 2023
Response from Bonnibel ~ Front Desk Supervisor on Jul 23, 2023
Thank you for the 8/10 review! We're glad to know you enjoyed your stay with us at the Revel and we hope to see you again!
Cozy room! Shower is outside of the restroom and has a clear door. Wasn't an issue for us, but may be for those traveling with others. The gym was great, staff was friendly, and breakfast was delicious.
Alec
Response from Brian F. Front Desk Executive on Jul 17, 2023
Thank you for your feedback! We hope that you will be staying with us again soon!
10/10 Excellent
Alec
Jul 15, 2023
Alec
Stayed 1 night in Jul 2023
Response from Bonnibel - Front Desk Representative on Aug 7, 2023
Thank you so much for the 5/5 review! We're glad you enjoyed your stay.