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Reviews of Sheraton West Des Moines Hotel

3.5 out of 5
Sheraton West Des Moines Hotel
1800 50th St, West Des Moines, IA

Reviews

8.0

Very good

Rating 10 - Excellent. 414 out of 1001 reviews" "
Rating 8 - Good. 308 out of 1001 reviews" "
Rating 6 - Okay. 160 out of 1001 reviews" "
Rating 4 - Poor. 78 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Crystal

Travelled with family
Liked: Cleanliness
Several charges that I would be happen to pay if the quality would have warranted.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Crystal, I’m sorry that you did not find us to be a good value. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Sedi Halvorson, GM

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, amenities
Friends staff
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Traci, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Sedi Halvorson, GM

6/10 Okay

Roxanne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Roxanne, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Sedi Halvorson GM

6/10 Okay

Jami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Mar 12, 2024
Dear Jami, It was our pleasure hosting you and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Sedi Halvorson GM

2/10 Terrible

McKenna

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First we had got there and had multiple issues with the toilet. Had to flush it repeatedly for it to actually go down. We had a couple guests we hadn’t seen in awhile coming to stay with us and they also had a baby. it was extremely hot in the room. Even when we turned the ac to 60 degrees it didn’t work at all. At check out when we went to talk to them they said people had been asking for fans and we could’ve asked but We paid 200$ for the hotel and didn’t know we’d even have to ask for a fan and thought the air would work. Our guests couldn’t even stand to stay in our room and they ended up leaving the next day 6-7am and we also packed and decided to leave shortly after. When packing up we checked under the bed for anything to make sure we didn’t leave anything and we found a dip chew pouch and a marijuana vape which like I stated we had a baby with us who is crawling luckily he didn’t find that. Another thing the pool was full at almost all times and was very dirty and had cold water but the pool room was extremely hot as well. Overall not a good experience my guests and I left way earlier then we expected to and wished. I wish the experience was better. I would like to be compensated or my money back.
Response from Sedi Halvorson on Mar 4, 2024
Good morning McKenna,Thank you for your feedback, and my sincere apologies regarding your experience with us here at the Sheraton. Your experience is not up to our standards, as you can see in our many guest reviews. I have asked Expedia to refund your stay due to all that you dealt with during your time here. Per their guidelines, it may take up to 10 days to complete the process, but please note we have completed our end of the process. Thank you for letting us know about your experience, we take your feedback seriously, and will address the issues you have brought up. Thank you again for your feedback, I hope you have a wonderful week!

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not say enough about this staff as well as the property. We came in town for my daughters gymnastics meet. That happened to be the same day of my sons 3rd birthday. We booked with a different property that had a water park, to our dismay the water park was shut down. I called the Sheraton and told them of the situation. They went over the top for us. What seemed to be a disappointing weekend, turned into a wonderful stay. If you are looking for a beautiful, comfortable hotel with above and beyond service. This is your place !!!!! - thank you again to the Staff ❤️
Response from GM on Mar 3, 2024
Dear Candace, Thank you for taking the time to share your feedback about your recent stay. We are delighted to hear that our dedicated team members provided exceptional hospitality! Your recognition of their efforts is greatly appreciated, and we will make sure to pass on your compliments to the entire team! It was our absolute pleasure to host you; we look forward to welcoming you again soon. Best, Sedi HalvorsonGM

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful 😍
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Dear Alice, We appreciate the time you took to share your feedback with us! Knowing that our guests enjoyed their experience brings us great joy. Hosting you was a pleasure, and we look forward to the opportunity of welcoming you again soon. Best, Sedi Halvorson GM

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024

6/10 Okay

Kelli L

Travelled with family and small children
Liked: Staff & service
When we checked in and arrived to our room, it had not been cleaned. There was a beer box stuffed with trash, dirty towels, and the bedding hadn't been changed. The friendly front desk worker did provide us with free breakfast buffet vouchers and sent someone up with clean towels and bedding. Also, there was a fundraiser event going on and we could hear the music and feel the bass in our room until 11pm. The breakfast was good and the pool/workout area was nice.
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Kelli L, We apologize that you were not welcomed to a clean and fresh room; I have taken note. Additionally, I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Sedi Halvorson GM

10/10 Excellent

Chijioke

Stayed 1 night in Jan 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home
Friendly and welcoming staff.
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear Timothy,Thank you for choosing to stay with us and for sharing your valuable feedback. Our team is dedicated to providing exceptional hospitality, and we are thrilled to hear that their efforts had a positive impact on your stay! It was a pleasure serving you, and we look forward to welcoming you again.Best,Sedi HalvorsonGeneral Manager

10/10 Excellent

Theresa

Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Theresa,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Sedi HalvorsonGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Rebecca

Stayed 2 nights in Dec 2023

10/10 Excellent

SYLVIA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Very friendly staff, check in was fast, room is very clean and neat. Nice hotel!
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear SYLVIA,That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon.Best,Sedi HalvorsonGeneral Manager

8/10 Good

Bennie

Business traveller
Liked: Cleanliness, staff & service, amenities
Great Property for a variety of usages and Visually taking... I truly enjoyed my stay, I was just in shock upon check in to find very long hairs embedded in my sheets. I understand laundry and went thru and picked out all the long hairs that probably came from a housekeeper or previous usage. Otherwise great room, but wasn't paying an extra $6 to use wifi, when most offer it for free. I tried to use the local bar for a drink, but when there are "events" being held, was a Tiny Bar for such a demand of people also wanting drinks, Could use a Larger bar to attract more "staying" customers than those visiting from an event. Great Property overall.
Stayed 3 nights in Nov 2023
Response from GM on Nov 22, 2023
Dear Bennie,It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.Best,Sedi HalvorsonGeneral Manager

4/10 Poor

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
To many kids super noisy all night
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Dear Stanley,I’m sorry to hear that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.Sincerely,Sedi HalvorsonGeneral Manager

4/10 Poor

Danica

Stayed 1 night in Nov 2023
Response from GM on Nov 19, 2023
Dear Danica,We enjoyed having you as our guest and apologize if your visit fell short of expectations. We look forward to welcoming you again in the future, as we are committed to providing you with a stay that aligns with our high standards in every way.Sincerely,Sedi HalvorsonGeneral Manager

8/10 Good

Erin, Plattsmouth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was prompt, room was clean. Couldn’t connect to Wi-Fi, which may have been an issue on my computer but if you are looking to do some work, that may be an issue.
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Dear Erin,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding the Wi-Fi connectivity issues you experienced; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best,Sedi HalvorsonGeneral Manager

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Nov 2023
Response from GM on Nov 13, 2023
Dear Debbie,We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best,Sedi HalvorsonGeneral Manager

10/10 Excellent

Raymond

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. The staff was very welcoming and was very helpful!
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Dear Raymond,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Sedi HalvorsonGeneral Manager

10/10 Excellent

Stacy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Our stay started off bumpy but was quickly handles and management made it right! Was given a different room with NO issues and free breakfast for the hassle of moving rooms due to cleanliness of the room.
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Dear Stacy,While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time.Best,Sedi HalvorsonGeneral Manager

8/10 Good

Barbara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience
Very quiet, nice stay.
Stayed 3 nights in Nov 2023
Response from GM on Nov 12, 2023
Dear Barbara,We appreciate you sharing this review and informing other travelers of the comfort you experienced with us! We take pride in the details and are thrilled to know they made for a great stay! On behalf of the entire staff, thank you for choosing our hotel, and please visit again in the future.Best,Sedi HalvorsonGeneral Manager

10/10 Excellent

Michele

Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Stayed 1 night in Nov 2023

10/10 Excellent

Dorrie

Stayed 1 night in Oct 2023
Response from GM on Nov 22, 2023
Dear Dorrie,We are thrilled that we provided you with a nice stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best,Sedi HalvorsonGeneral Manager

10/10 Excellent

sheri

Stayed 1 night in Oct 2023
Response from GM on Nov 22, 2023
Dear sheri,Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Sedi HalvorsonGeneral Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The only issue is when parents & coaches permit middle schooers to run through properties acting wild and rude. A policemen onsite was surprising as was a visit from private security tram at 11pm. The team reported a complaint of "noise" reported coming fronm my room. Which is surprising as I was reading at the time....
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Dear Laura,While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time.Best,Sedi HalvorsonGeneral Manager

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dawn J. Night Audit on Oct 26, 2023
Thank you for sharing your recent stay with us. We are thrilled to hear you enjoyed your stay and look forward to seeing you stay with us again.

10/10 Excellent

Valdemar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay with family
Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
Dear Valdemar,We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.Best,Sedi HalvorsonGeneral Manager

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Dawn J. Night Audit on Oct 26, 2023
Thank you for sharing your recent stay with us. We are happy to hear you enjoyed your stay and look forward to having you back!

10/10 Excellent

Scot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility will be back again thanks
Stayed 2 nights in Sep 2023
Response from Dawn J. Night Audit on Oct 6, 2023
Thank you for staying with us! We are so glad you enjoyed your stay here with us. I will pass along the positive feedback to the team.

10/10 Excellent

Kara

Stayed 1 night in Sep 2023
Response from Dawn J. Night Audit on Oct 6, 2023
Thank you for staying here at Sheraton. We appreciate the positive feedback and will pass along to the team. We hope to see you back soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Dawn J. Night Audit on Sep 29, 2023
We are so glad you enjoyed your stay here with us. We hope to see you again. Thank you for staying. I will pass along the positive feedback to our staff.

8/10 Good

Roland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
West Des Moines is the area of town to stay when visiting Des Moines. PSA, dont click on the $5.99/day internet - I did, it didn't work, so I tried again, still didn't work, so I gave up and accessed the internet on my phone hotspot. Was still charged $5.99, twice for the same day, for internet I couldn't and didn't access.
Stayed 3 nights in Sep 2023
Response from GM on Sep 26, 2023
Dear Roland,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding the internet issues you experienced; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely,Sedi HalvorsonGeneral Manager

4/10 Poor

Marty

Travelled with family
Disliked: Amenities, property conditions & facilities
Book room with two double beds. Was given room with one bed. Drain fully plugged. Tub filled with water. They brought in a snake and augered the drain at 9 PM. Refrigerator unplugged. Room definitely not wirth the 228.00 I paid.
Stayed 1 night in Sep 2023
Response from GM on Sep 25, 2023
Dear Marty,I’m sorry that you did not find us to be a good value and for the room type you were assigned. Additionally, I am sorry you experienced drainage issues. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Sedi HalvorsonGeneral Manager

10/10 Excellent

Alex

Stayed 1 night in Sep 2023
Response from Dawn J. Night Audit on Oct 26, 2023
Thank you for sharing your recent stay with us. We are happy to hear you enjoyed your stay with us. We look forward to your return visit.

10/10 Excellent

Yessenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from GM on Sep 13, 2023
Dear Yessenia,We are delighted that your stay was nothing short of exceptional. Until next time!Best,Sedi HalvorsonGeneral Manager

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Close to family
Stayed 2 nights in Aug 2023
Response from GM on Sep 8, 2023
Dear Rachelle,Thank you for choosing our hotel and for taking the time to write a review! We are delighted to hear that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon.Best,Sedi HalvorsonGeneral Manager

8/10 Good

Michael

Stayed 1 night in Aug 2023
Response from GM on Sep 13, 2023
Dear Michael,Thank you for sharing this review, and we welcome you to visit us again anytime!Best,Sedi HalvorsonGeneral Manager

8/10 Good

Duane

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from GM on Sep 13, 2023
Dear Duane,Thank you for your time in sharing your kind review, and please visit us again.Best,Sedi HalvorsonGeneral Manager

10/10 Excellent

Mark

Stayed 1 night in Aug 2023
Response from GM on Sep 13, 2023
Dear Mark,It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again.Best,Sedi HalvorsonGeneral Manager

4/10 Poor

William

Disliked: Cleanliness
My room was a dump. Carpet was stained , bed was not made properly.
Stayed 1 night in Aug 2023
Response from GM on Aug 16, 2023
Dear William,Bright, fresh, and comfortable guestrooms are our goals, so I sincerely regret that we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as to team to foster improvements. For this reason, we hope that you might consider a return visit. We’d love another opportunity to show you that cleanliness is our top priority.Sincerely,Sedi HalvorsonGeneral Manager

6/10 Okay

Kyle

Stayed 2 nights in Aug 2023
Response from GM on Aug 16, 2023
Dear Kyle,Thank you for your kind review. We apologize for not meeting every expectation and hope to welcome you again.Sincerely,Sedi HalvorsonGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on Aug 16, 2023
Dear Anonymous,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Sedi HalvorsonGeneral Manager

4/10 Poor

Jessica

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
We were charged for parking at the hotel, we had no hot water for a shower, and the pillows smelt like mildew. We had been driving for 11hours and spent $200 for one room for a night that was disappointing.
Stayed 1 night in Aug 2023
Response from GM on Aug 13, 2023
Dear Jessica,Please accept my sincere apologies for the lapses in service during your stay; we clearly fell short of our high standards. We hope you will return so we can provide you with the exceptional stay our guests have come to expect. We appreciate your time in reviewing our hotel.Sincerely,Sedi HalvorsonGeneral Manager

10/10 Excellent

ILHAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on Aug 16, 2023
Dear ILHAM,It’s great to receive your feedback and your generous review! We take great pride in knowing that we achieved total satisfaction while you were our guest. It was our pleasure hosting you and look forward to welcoming you on a return trip to our area.Best,Sedi HalvorsonGeneral Manager

10/10 Excellent

Tanice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained. Rooms were nice and comfortable and the bathrooms were huge. Would definitely stay here again. Signed, Very picky hotel stayer.
Stayed 2 nights in Aug 2023
Response from GM on Aug 8, 2023
Dear Tanice,It’s great to receive your feedback and your generous review! We take great pride in knowing that we achieved total satisfaction while you were our guest. It was our pleasure hosting you and look forward to welcoming you on a return trip to our area.Best,Sedi HalvorsonGenearl Manager