Suite, Multiple Beds, Non Smoking

Reviews of Econo Lodge Inn & Suites - Des Moines/Merle Hays Road

2 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 234 out of 1001 reviews" "
Rating 8 - Good. 362 out of 1001 reviews" "
Rating 6 - Okay. 212 out of 1001 reviews" "
Rating 4 - Poor. 104 out of 1001 reviews" "
Rating 2 - Terrible. 89 out of 1001 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Crystal

Travelled with family and small children, Travelled with group
Disliked: Amenities
nothing. staff is rude no
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 24, 2024
Hi Crystal,I'm truly sorry to hear that you had a disappointing experience with our staff. Providing excellent customer service is a top priority for us, and I apologize if we fell short of your expectations. Your feedback is valuable, and I assure you that we will address this issue with our team to ensure that all guests receive the courteous and professional service they deserve. We appreciate your feedback and hope to have the opportunity to improve your perception of our hotel in the future.

10/10 Excellent

Missy

Liked: Property conditions & facilities
Fair price
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 22, 2024
Hi Missy,I'm glad to hear you found our pricing fair! If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!

6/10 Okay

Leticia

Stayed 3 nights in Apr 2024
Response from Guest Relations Specialist on Apr 18, 2024
Hi Leticia,We appreciate your rating, and we're always striving to improve our guests' experiences. If there are any specific areas where we can enhance your stay or if you have any feedback to share, please feel free to let us know. Your satisfaction is important to us, and we're here to ensure you have a comfortable and enjoyable visit. Thank you for choosing us, and we hope to exceed your expectations in the future.

10/10 Excellent

Carlos

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 18, 2024
Hi Carlos,Thank you for taking the time to rate your stay with us. We're pleased to see that you rated your experience with a perfect score. Your satisfaction is our top priority, and we're glad we could meet your expectations during your time with us. If you have any feedback or additional comments you'd like to share, please feel free to reach out. We value your input and hope to welcome you back for another excellent stay in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignore all reviews prior to March 2024. Renovated, nice, secure, modern, well lit parking and great service with a fantastic price.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 15, 2024
Hi David,It's great to hear about your positive experience! We're delighted that you found our renovated facilities to be nice, secure, and modern, and that you appreciated our well-lit parking area. Providing excellent service at a fantastic price is our priority, and we're thrilled that you were satisfied with your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room with 3 beds was so convenient. More hotels should offer
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 15, 2024
Hi Teresa,We're thrilled to hear that you found the room with three beds to be convenient for your stay! Providing comfortable and convenient accommodations for our guests is always our goal, and we're delighted that this option worked well for you. Your feedback is valuable to us, and we appreciate your suggestion that more hotels should offer similar options. If you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Trinette

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 11, 2024
Hi Trinette,Thank you for taking the time to rate your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations during your time with us. If you have any feedback or additional comments you'd like to share, please feel free to reach out. We value your input and hope to welcome you back for another excellent stay in the future.

10/10 Excellent

Obidike

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 9, 2024
Hi Obidike, It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star experience at our hotel! We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We look forward to seeing you again!

6/10 Okay

Kevin, URBANDALE

Good
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 5, 2024
Hi Kevin,It's good to hear from you and we greatly appreciate that you've taken the time to share your at our hotel! We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We look forward to seeing you again!

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stayed here. Treated like crap! Left!
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 5, 2024
Dear Linda,I am so sorry to hear that you did not continue with your reservation. I apologize for any disrespect that you encountered. I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Raymond, Nepean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and quiet with good parking. The common area carpet near the parking entrance appears to be old due to excessive walking traffic. In general, everything looks fine to me.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 1, 2024
Hi Raymond,Thank you for your feedback! We're pleased to hear that you found your room clean and quiet, with convenient parking. We'll definitely look into refreshing the common area carpet near the parking entrance to ensure a better overall experience for our guests. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your input and hope to welcome you back for another enjoyable stay soon!

8/10 Good

Elizabeth

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 20, 2024
Hi Elizabeth,Thank you for your rating. If there's anything specific you'd like to share about your stay, feel free to let us know. We always appreciate feedback from our guests.

10/10 Excellent

Tamara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😁
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 28, 2024
Hi Tamara,Thank you for the perfect 5 out of 5 rating! We're delighted that you had a fantastic experience. If there's anything specific you enjoyed or if there are any suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back for another great stay.

10/10 Excellent

Tamara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 28, 2024
Hi Tamara,We're delighted to hear that you found our service to be very friendly! Providing exceptional hospitality is our priority, and we appreciate your positive feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

SHANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 28, 2024
Hi SHANE,Thank you for your feedback! We're glad to hear that you found our location convenient. We aim to provide our guests with easy access to nearby attractions and amenities. If there's anything specific you enjoyed about our location or if you have any suggestions for improvement, please feel free to let us know. We appreciate your input and hope to welcome you back again soon!

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in an end room, the occupants in the room next to mine were very noisy, all night and the cigarette fumes from their room were coming thru the connecting door into my room.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 25, 2024
Hi John,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the noise and the cigarette fumes from the adjacent room. Providing a comfortable and enjoyable environment for our guests is our top priority, and it's clear we missed the mark during your stay. We have strict policies regarding noise and smoking in non-smoking areas to ensure the comfort and well-being of all our guests. Your feedback is invaluable, and we will address this issue immediately to prevent such occurrences in the future. We hope to have the opportunity to welcome you back for a more peaceful and pleasant experience.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
It was a okay place too stay
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 19, 2024
Hi Raymond,Thank you for your feedback. We're glad to hear that you found your stay satisfactory overall. If there are any specific areas where we can improve to make your next stay even better, please feel free to let us know. We appreciate your business and hope to welcome you back soon!

10/10 Excellent

Marc

Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Mar 9, 2024
Hi Marc,Thank you for the perfect 5 out of 5 rating! We're thrilled to know that you had an excellent experience. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share. We look forward to welcoming you back for another outstanding stay.

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Took over 20 minutes before anyone showed up at front desk to check us in.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 5, 2024
Hi Nicole,Thank you for bringing your experience to our attention. We sincerely apologize for the delay you encountered during check-in. Your time is valuable, and such delays are not reflective of the service we aim to provide.We will address this matter with our front desk team to ensure a more efficient check-in process moving forward. Your feedback is essential in helping us improve, and we appreciate your understanding.We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 22, 2024
Hi Matt,Thank you for rating your stay with us a perfect 5 out of 5! We are thrilled to know that you had a fantastic experience. If you have any specific feedback or if there's anything you particularly enjoyed, please let us know.Your satisfaction is our priority, and we look forward to serving you again on your future visits.

2/10 Terrible

Leah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service
Stayed 7 nights in Jan 2024
Response from Guest Relations Specialist on Jan 31, 2024
Hi Leah,We're sorry to hear about your experience with our customer service. We take such feedback seriously, and we would appreciate more details about the specific issues you encountered. This will help us investigate and address the matter appropriately. Your satisfaction is important to us, and we want to ensure a positive experience for all our guests. Thank you for bringing this to our attention.

2/10 Terrible

Edward

bad
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 29, 2024
Hi Edward,We're sorry to hear that your experience did not meet your expectations. Your feedback is essential to us, and we would appreciate more details to better understand and address the issues you encountered. If there's anything specific you'd like to share, please provide more information so we can work towards improving our services.We value your input and hope to have the opportunity to make amends for any shortcomings during your next visit.

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean beds were comfortable good quality for price and area
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 27, 2024
Hi Matt,Thank you for sharing your positive feedback about your recent stay at our hotel. We're delighted to hear that you found everything clean, the beds comfortable, and the overall quality met your expectations, especially considering the price and area.Our team works hard to provide a comfortable and welcoming experience for our guests, and we're pleased to know that we succeeded during your stay.If you have any additional comments or suggestions, feel free to share them with us. We appreciate your business and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on Jan 22, 2024
Hi Ruben,Thank you for taking the time to leave us a perfect rating! We're delighted to hear that you had a wonderful experience during your stay. If there's anything specific you loved about your time with us or if you have any suggestions for how we can make future stays even better, please don't hesitate to share.We appreciate your support and hope to welcome you back for another fantastic stay in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Don't stay here
There is a party taking place in another room at 4:00 am, tried calling the front desk, no answer. Huge cobweb in the corner. No sleep tonight.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 21, 2024
Hi Valued Guest,We sincerely apologize for the disturbance caused by the party in another room and the inconvenience of not being able to reach our front desk promptly. Your feedback is crucial for us to improve our services, and we will address these issues immediately.Regarding the noise disturbance, our team will take necessary actions to ensure such incidents are prevented in the future. Additionally, we will address the cleanliness concern with our housekeeping staff to enhance our overall guest experience.If there's anything specific we can do to make your current stay more comfortable, please don't hesitate to contact our front desk directly or approach any staff member.We appreciate your understanding and the opportunity to address these concerns.

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent as always. Except the window was leaking cold air from the outside along with the heater wasn’t blowing out nothing but warm air so we were cold but other than that it was good!
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 16, 2024
Hi Haley,Thank you for your positive feedback, and we're delighted to hear that your stay was excellent overall. However, we apologize for the inconvenience you experienced with the window leaking cold air and the heater not providing sufficient warmth. Your comments are valuable, and we will address these issues to ensure improvements in our services.If there's anything else you'd like to share or if we can assist you further, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Donald

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 14, 2024
Hi Donald,Thank you for the perfect rating of 5 out of 5! We appreciate your positive feedback. If there are specific aspects of your stay that stood out or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another excellent experience in the future.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Wish there would have been some kind of breakfast.
Stayed 6 nights in Jan 2024

10/10 Excellent

Jordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Jordon,Thank you for the perfect 10 out of 10 rating! We're thrilled to know that you had an outstanding experience. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share. We look forward to welcoming you back for another exceptional stay.

8/10 Good

Jackson

Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Jackson,Thank you for providing your feedback, and we appreciate your rating of 8 out of 10. We are committed to continuous improvement, and if there are specific areas where we can enhance your experience, please feel free to share your insights. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.

8/10 Good

Jackson

Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Jackson,Thank you for your feedback and for giving us a rating of 8 out of 10. We value your input and would love to know if there are specific areas where we can improve to make your next stay even better. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back.

2/10 Terrible

Chelsea

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property was absolutely disgusting. There was cigarette burns in the comforter, cob webs in the corners of the walls, the vent in the bathroom was filthy, stains all over the furniture, the sliding door to go outside had been broken into and the door was broken. There was trash all over the patio area. I will never stay here again.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Chelsea,We sincerely apologize for the unacceptable condition you encountered during your stay. Your experience does not reflect our standards, and we deeply regret the inconvenience caused. We have shared your feedback with our housekeeping and maintenance teams to address the issues you've highlighted and prevent such occurrences in the future. We understand your decision not to stay with us again and appreciate your honest feedback. If there's anything else you'd like to share or if we can assist you further, please contact us directly.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 8, 2024
Hi Michael,Thank you for the perfect 10/10 rating! We're thrilled to hear that you had an exceptional experience. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding stay.

4/10 Poor

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk is rude
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 27, 2023
HI Amanda,We apologize for any inconvenience you experienced with the service at the front desk. Your feedback is valuable, and we take it seriously. We will address this matter with the team to ensure a more positive experience for our guests. If there are specific details you can share, it would help address the issue promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place has amazing staff and management. We stay here any time we work too late to travel the hour home. Simple, quiet and clean.
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on Dec 27, 2023
Hi Tammy,Thank you for your kind words! We're thrilled to hear that you find our staff and management amazing. It's great to know that our place serves as a convenient and comfortable option for you when work keeps you late. We appreciate your loyalty and look forward to providing you with many more simple, quiet, and clean stays in the future!

10/10 Excellent

Gerome La

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 27, 2023
Hi Gerome,Thank you for your positive feedback! We're pleased to hear that you found our place to be a good stay. If there's anything specific you enjoyed about your experience or any suggestions for improvement, please feel free to share. We appreciate your comments and look forward to welcoming you back for another enjoyable stay.

8/10 Good

Stacie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Guest Relations Specialist on Dec 21, 2023
Hi Stacie,Thank you for your feedback and for rating us an 8 out of 10. We appreciate your input. If there are specific areas where we can improve and earn that extra point in the future, please feel free to share your insights. We value your feedback and hope to welcome you back for an even better stay.

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Quiet
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 20, 2023
Hi Derek,Thank you for your brief and positive feedback! We're pleased to hear that you found our hotel clean and quiet. If there's anything else you'd like to share or if there are ways we can further enhance your experience, please feel free to let us know. We appreciate your patronage and look forward to hosting you again.

8/10 Good

Amanda

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 9, 2024
Hi Amanda,Thank you for your feedback and for rating your experience with a 4 out of 5. We appreciate your input and would love to know if there are specific areas where we can improve to make your next stay even better. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back.

10/10 Excellent

Leah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its been renovated recently and the room was clean. 3 queen beds was nice and it was spacious and included a balcony. The only thing that sucked was there was only 1 mirror and the bathroom was tiny. There were 3 teenage girls so that was a big thing for them.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 11, 2023
Hi Leah,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are happy to hear that you found the renovated room clean and spacious and that you enjoyed the 3 queen beds and the balcony.We understand your concern about the limited number of mirrors and the small bathroom size. We apologize that this aspect of the room did not meet your expectations, especially with three teenage girls. We are continually looking for ways to improve our accommodations, and your feedback will be valuable input as we plan future renovations.We are glad you enjoyed your overall stay and appreciate you bringing this issue to our attention. We are committed to providing a comfortable and enjoyable experience for all our guests, and your feedback helps us ensure that we are meeting our goals.Thank you again for choosing us. We look forward to welcoming you back soon!

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 11, 2023
Hi Sarah,We are thrilled to hear that you had a perfect 10/10 experience at our hotel. Thank you for taking the time to share your positive feedback. It motivates us to continue providing exceptional service and exceeding guest expectations.Thank you again for choosing us and sharing your feedback. We look forward to welcoming you back soon!

6/10 Okay

Venessa

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Dec 6, 2023
Hi Venessa,Thank you for taking the time to rate your recent stay at our hotel. We appreciate you giving us a 6 out of 10 rating.We are always looking for ways to improve our guest experience, and your feedback is invaluable to us. We would appreciate it if you could share any details about your stay that you feel contributed to your rating. Your feedback will help us identify areas where we can make improvements.Thank you again for choosing our hotel. We hope that you will give us another chance to prove to you that we can provide you with a 10 out of 10 experience.

2/10 Terrible

Collin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Dec 14, 2023
Hi Collin,I'm sorry to hear about your disappointing experience. We truly value your feedback, and I'd like to express our sincerest apologies for falling short of your expectations. If you're open to sharing more details about your stay, it would help us address the specific issues you encountered and work towards improvements. Our goal is to ensure every guest has a positive and comfortable experience, and I appreciate your understanding.

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to highway. Stores near by
Stayed 3 nights in Nov 2023
Response from Guest Relations Specialist on Nov 21, 2023
Hi Jose,It's great to hear that the hotel's location suited your needs, with its proximity to the highway and nearby stores. If there's anything specific about your stay that stood out or if you have suggestions for improvement, feel free to share. Your feedback helps us enhance the experience for all guests. Safe travels!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Infested with roaches
The room appeared decent at first glance. Went to take a shower and the bathroom had roaches climbing the walls. Almost packed up and left. Made sure i checked my nags thouroughly before i left. Messaged the management staff.
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 22, 2023
Dear Valued Guest,Thank you for bringing this to our attention. Our team is actively addressing the issue with a thorough inspection and necessary measures to ensure a resolution. I understand the impact this has had on your experience, and I apologize for any disruption.Your message to our management staff is appreciated, and we are committed to preventing such incidents in the future. If there's anything more you'd like to discuss or if you have additional concerns, please don't hesitate to reach out. Your feedback is invaluable, and we are dedicated to making improvements based on it.Thank you for your understanding.

4/10 Poor

Dragana

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Hotel floors smell on weed. There were people fighting and arguing half the night banging on the walls. Sounded like someone was being thrown across the room. We tried calling the front desk multiple times never got an answer from the front desk. During check in and check out staff seemed to be annoyed by our presence.
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 14, 2023
Hi Dragana,I deeply regret to hear about the challenges you encountered during your stay, including disturbances and difficulties reaching the front desk. Your experience does not align with our standards of service, and I sincerely apologize for any inconvenience or discomfort you may have felt.Your feedback is invaluable, and I assure you that we take these matters seriously. I will bring your concerns to the attention of our management team to address and rectify the issues promptly, ensuring a more positive experience for our guests in the future.We appreciate your feedback and the opportunity to improve our services.

6/10 Okay

Verified traveller

Business traveller
It was just fine for the price paid. There were not any frills, but I wasn't expecting any. It was just a clean, simple safe stay.
Stayed 2 nights in Nov 2023
Response from Guest Relations Specialist on Nov 12, 2023
Hi Valued Guest,I'm glad to hear that your stay met your expectations, especially considering the price paid. Providing a clean, simple, and safe environment is essential, and I'm pleased we could offer you just that. If there's anything specific you appreciate or if there are areas where we could improve to make your future stays even better, please feel free to share. We value your feedback and look forward to hosting you again in the future!

2/10 Terrible

bryan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
No Rest at Econolodge
Dirty, disrepair, loud yelling all nght from inside the hotel. Police knocking on doors.
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 11, 2023
Hi bryan,I'm truly sorry to hear about your disappointing experience during your stay. Your feedback is deeply concerning, and I sincerely apologize for the inconvenience and discomfort you faced.We take matters of cleanliness, maintenance, and guest safety seriously, and it's clear we fell short of meeting those standards during your stay. I assure you that we will thoroughly investigate the issues you've raised, address them immediately, and take corrective actions to prevent similar occurrences.Your experience is not reflective of our usual standards, and we appreciate you bringing it to our attention. We value your feedback, and our team is committed to ensuring our guests have a safe and comfortable experience.

6/10 Okay

douglas

Liked: Staff & service
The toilet had not been well cleaned, dried blood on the seat, hair in the sink.
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 8, 2023
Hi douglas,We are truly sorry for the unacceptable condition of your room during your recent stay. Your experience is deeply concerning, and we apologize for any discomfort or inconvenience caused.Cleanliness and hygiene are of the utmost importance to us, and it is clear that we fell short of our standards during your stay. We will be addressing this issue immediately with our housekeeping team to ensure that such oversights do not occur in the future.Your feedback is invaluable, and we appreciate you bringing this matter to our attention. Please be assured that corrective measures will be taken to prevent a recurrence of these issues.We hope to have the opportunity to regain your trust on a future visit.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crooks
They charged a deposit and i have not received it back and its been over a week and thet claimed they released it the next day
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Nov 7, 2023
Hi Valued Guest, I'm sorry to hear about the issue with your deposit. Sometimes, financial transactions may take a bit longer to reflect, especially if there are intermediary banks involved. It might be a good idea to reach out to your bank directly to inquire about the status of the transaction. If there's anything we can do on our end to assist, please let us know.