Property amenity

Reviews of Courtyard Marriott Ankeny

3 out of 5
Courtyard Marriott Ankeny
2405 SE Creekview Dr, Ankeny, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 271 out of 460 reviews" "
Rating 8 - Good. 130 out of 460 reviews" "
Rating 6 - Okay. 31 out of 460 reviews" "
Rating 4 - Poor. 19 out of 460 reviews" "
Rating 2 - Terrible. 9 out of 460 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joy, Dubuque

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this property. The desk staff was friendly and efficient. Our room was comfortable and had everything we needed to rest from a busy day.
Stayed 1 night in Mar 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Courtyard Ankeny on Feb 21, 2024
Thank you for your feedback!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, comfortable beds. Very quiet and clean.
Stayed 1 night in Feb 2024
Response from Courtyard Ankeny on Feb 21, 2024
Thank you for your feedback!

10/10 Excellent

Marcia Diane

Stayed 1 night in Jan 2024
Response from Courtyard Ankeny on Jan 31, 2024
Thank you for taking the time to share your experience!

4/10 Poor

Pamela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Courtyard Ankeny on Jan 31, 2024
Thank you for sharing your review.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merry christmas
We stayed Christmas Eve. Än d chrtistmas night we stayed to. Enjoy the holidays/ 2with family while not making work for Elderly parents
Stayed 2 nights in Dec 2023
Response from Courtyard Ankeny on Jan 25, 2024
Thank you very much for taking the time to share your feedback from your stay!

10/10 Excellent

Brian

Stayed 3 nights in Dec 2023
Response from Courtyard Ankeny on Jan 25, 2024
Thank you for your feedback!

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, great ammenties. Made my two day work trip nice and relaxing.
Stayed 2 nights in Dec 2023
Response from Courtyard Ankeny on Jan 25, 2024
Thank you for sharing your feedback!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Courtyard Ankeny on Jan 25, 2024
Thank you for sharing your feedback from your recent stay!

10/10 Excellent

Tax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Courtyard Ankeny on Jan 25, 2024
Thank you for sharing your feedback!

10/10 Excellent

Mauricio

Stayed 1 night in Nov 2023
Response from Courtyard Ankeny on Mar 13, 2024
Thank you for your feedback!

10/10 Excellent

Joel

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice but dirty
The place is showing it age. Yet, the staff and managers are great! The housekeeping needs improvement or I won’t be able to stay again.
Stayed 1 night in Oct 2023

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except the “breakfast” they said was offered. It was just over ripe bananas, apples, and small muffins and coffee. Other than that we had a pleasant stay.
Stayed 1 night in Oct 2023
Response from Courtyard Ankeny on Mar 13, 2024
Thank you for your feedback.

10/10 Excellent

Deidra

Liked: Staff & service, property conditions & facilities
Close to where we wanted to eat
Stayed 1 night in Aug 2023
Response from Courtyard Ankeny on Sep 15, 2023
Thank you for your feedback.

8/10 Good

Brian

Stayed 1 night in Aug 2023
Response from Courtyard Ankeny on Aug 17, 2023
Thank you for your feedback!

4/10 Poor

Amanda

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Welcoming staff yet dirty
The staff was great! Yet the hotel had mold in room, the carpet was not vacuumed and the shower was dirty.
Stayed 1 night in Aug 2023
Response from Courtyard Ankney on Mar 13, 2024
Thank you for your feedback

10/10 Excellent

cedric, Shenandoah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Courtyard Ankeny on Aug 10, 2023
Thank you for your feedback.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Courtyard Ankeny on Jun 2, 2023
Thank you for your feedback.

6/10 Okay

Susan

Travelled with group
System Down
The hotel is ok. It seemed a bit damp and old in our room. For three days we were told the systems were down and there would be no way to order bar drinks or breakfast foods. Seemed a bit odd and no compensation was given for that issue.
Stayed 2 nights in May 2023
Response from Courtyard Staff on Jun 2, 2023
Thank you for taking the time to share your feedback from your recent stay. I would like to apologize that our bistro system was down while you stayed with us. We did offer a free complimentary breakfast while our computer system in the restaurant was down instead of the usual pay on own, made to order breakfast to try and make up for the inconvenience. We also provide beers and wine in the market for purchase. I apologize if there was any miscommunication and you were not made aware of this.It's my hope that if you find yourself back in the area, we can welcome you again and you can enjoy our Bistro offerings! Have a great day.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was very good. We enjoyed our visit with
Stayed 2 nights in May 2023
Response from Courtyard Ankeny on Jun 2, 2023
Thank you for the feedback, we are happy that you enjoyed your stay!

4/10 Poor

Emily

Disliked: Cleanliness, property conditions & facilities
Rooms smell. Old and dirty. Would not stay there again.
Stayed 1 night in May 2023

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice bar sitting area! Comfortable bed. Very well kept.
Stayed 1 night in Apr 2023

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was extremely clean and quiet. Will be staying here again in the future.
Stayed 2 nights in Apr 2023
Response from Courtyard Ankeny on Mar 13, 2024
Thank you for your feedback!

8/10 Good

talitha

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The hotel is fine. Just a tad on the dirty side in the bathroom.
Stayed 1 night in Mar 2023
Response from Courtyard Ankeny on Mar 15, 2023
Thank you for taking a moment to provide us with your feedback. We appreciate it!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Courtyard Ankeny on Apr 8, 2023
Thank you for your feedback!

10/10 Excellent

Dewalt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Courtyard Ankeny on Mar 15, 2023
Thank you for sharing your review, we truly appreciate it!

2/10 Terrible

Bryan

Disliked: Cleanliness
Stayed 1 night in Dec 2022
Response from Courtyard Ankeny on Mar 8, 2023
Thank you for providing us with your feedback.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean. The room was clean. The staff was very accommodating and nice.
Stayed 3 nights in Jan 2023
Response from Courtyard Ankeny on Jan 29, 2023
Thank you for taking the time to share your feedback.

10/10 Excellent

Philip

Stayed 1 night in Dec 2022
Response from Courtyard Ankney on Mar 13, 2024
Thank you for your feedback

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Courtyard Ankeny on Jan 29, 2023
Thank you for your feedback.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Courtyard by Marriott - Ankeny on Nov 8, 2022
Thank you for taking the time to share your review, we appreciate it! We hope to welcome you again.

6/10 Okay

Lynn

Stayed 1 night in Sep 2022

4/10 Poor

Katherine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I visited on 8/21/22 and my bedding had holes and bloodstains on it and there was several mold spots on the shower curtain.
Stayed 1 night in Aug 2022

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meeting Expectations
Just an overnight stay including 2 rooms. Everything was great, easy access to the town and interstate.
Stayed 1 night in Aug 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2022

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Chris

Stayed 1 night in Jun 2022

10/10 Excellent

JONATHON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
You had everything that I needed.
Stayed 1 night in Jun 2022
Response from Lasaundra Lanphier on Jun 12, 2022
Thank you so much for your positive review. We appreciate you taking the time to share your experience with us. Hope to see you again the next time you travel through Ankeny.

6/10 Okay

Shannon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Darci

Travelled with family
Liked: Cleanliness, room comfort
Air conditioner
We got no sleep. The compressor on the air conditioner wasn’t working so all night long it tried to turn on. So it made a horrific vibrating sound. Very inconvenienced.
Stayed 1 night in May 2022
Response from Lasaundra Lanphier on Jun 12, 2022
Thank you for taking the time to share your feedback. We apologize for the inconvenience of the air conditioner not working properly we understand how this could defiantly cause some frustrations. We've got our maintenance team working hard to ensure this does not happen for future guest. We hope you will be willing to give us another chance if your travels bring you through the Ankeny Des Moines area. Once again thank you for sharing your experience.

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel is getting older. I stayed at same hotel two nights in a row but different rooms. There was no consistency with where shampoo was kept, soaps, towels etc. art work was no fastened to the wall, the plant that was supposed to be on the shelf had been busted off so it was sitting on the floor. Product is showing signs of tiredness.
Stayed 1 night in Apr 2022
Response from Lasaundra Lanphier on Jun 12, 2022
Thank you so much for taking the time to share your experience with us. We appreciate your feedback. We like all feedback from our guest. Its reviews like this that help us understand where our areas of opportunity are. We take our guest feedback very serious. We have been working with our team and supply venders as hard as we can to get our normal products back to a regular consistency in each room as it was a bit of a challenge during the pandemic. Stocks were running lower than normal. However, things have been looking up and products are increasing back to more of a normal routine. Maintenance has been working on different areas of the hotel to keep everything in working order and to keep it looking great. We hope you give us another chance if you travel through the area again. Once again thank you for taking the time to share your feedback.

10/10 Excellent

Troy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good beds. Not much hot water in shower
Stayed 1 night in Apr 2022
Response from Lasaundra Lanphier on Jun 12, 2022
Thank you for taking the time to share your feedback. We apologize for the hot water issues you experienced. We have since had our Maintenance team get this addressed and everything has working great. We hope you will give us another chance when you travel back though the area.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and friendly. Enjoyed our stay
Stayed 1 night in Apr 2022

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When Passing Through, Perfect Quality/Price Option
Good price, really comfortable bed, very clean. Great stop on a longer trip.
Stayed 1 night in Apr 2022

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

deb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

Lacie

Travelled with family
Liked: Staff & service, property conditions & facilities
Room appeared clean. Shower was not in good shape with very dirty shower curtain.
Stayed 1 night in Mar 2022

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Courtyard Ankeny on Mar 14, 2022
Jennifer, thank you for sharing your review with us. We appreciate the feedback.