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Sheets and pillow cases may have had remains of blood on them but overall it was a nice stay
Sekerra
Stayed 1 night in Apr 2024
Response from Hannah (AGM) on Apr 17, 2024
Hi Sekerra, Thank you for your review.
6/10 Okay
Tauseef
Apr 14, 2024
Disliked: Cleanliness
I hope they get the smell from the hallways taken care of.
Tauseef
Stayed 1 night in Apr 2024
Response from Hannah (AGM) on Apr 15, 2024
Hi Tauseef, Thank you for your review.
4/10 Poor
Tauseef
Travelled with family
Apr 14, 2024
Disliked: Cleanliness
There was a stench in the hallways which was unbearable. Staff couldn’t find on a not so busy day my reservations from expedia and asked me to contact Expedia rather than looking a bit harder despite me giving them the reservation numbers. They did find the reservation though after a second look.
Location is very convenient. Property is poorly maintained.
Tauseef
Response from Hannah (AGM) on Apr 15, 2024
Hi Tauseef, I apologize for the issues with your stay and appreciate your comments!
Clean, comfortable room and bed. The lobby and entrance isn’t fancy but the rooms are nice. Refrigerator is older but functions, it’s big and has an ice machine.
Lisa
Stayed 2 nights in Apr 2024
Response from Hannah (AGM) on Apr 9, 2024
Hi Lisa, Thank you for your review! We hope to see you again soon.
Hi Hillary, Thank you for your review! We hope you will stay with us again in the future.
6/10 Okay
Linda
Travelled with family, Business traveller
Apr 7, 2024
Liked: Cleanliness, staff & service
Not a bad stay - however person above us walked hard for a good portion of our stay!
Linda
Stayed 1 night in Apr 2024
Response from Hannah (AGM) on Apr 9, 2024
Hi Linda, Thank you for your review!
4/10 Poor
Nicole
Mar 31, 2024
Liked: Cleanliness, staff & service
Smelled like smoke and no hot water
Nicole
Stayed 1 night in Mar 2024
Response from Hannah (AGM) on Apr 1, 2024
Hi Nicole, I am sorry to hear that you had issues during your stay. We have been getting work done on our water heaters, I apologize for the inconvenience this caused during your stay.
The room was lovely and built like a studio apartment, so I felt right at home. The only things that bugged me were the condition of the chair left in a my room that needed to be reupholstered. The staff was friendly and the area was quiet for much needed rest. Would stay here agin!
Nathan
Stayed 2 nights in Mar 2024
Response from Hannah (AGM) on Mar 26, 2024
Hi Nathan, Thank you for your comments! I am glad to hear you had a good stay with us. We hope to see you again.
Overall the stay was nice. Loved the large space for our room and that our 2 queen beds were in separate rooms. Beds were soft and one of our headboards was completely broken. After the shower ran the bathroom smelled smoky. I would say it was a good value for what we got. Would recommend newer tvs, new mattresses and a magic eraser to get some of the marks off the walls. Overall the space was clean.
Katie
Stayed 1 night in Feb 2024
Response from Hannah (AGM) on Feb 27, 2024
Hi Katie, Thank you for your comments, we hope you stay with us again in the future.
Nice suites for the money. Kitchenette, gym with some weights, laundry.
Things they could work on,
$5 parking? No USB ports in the rooms? All the hallway and outside trash cans are full. Rooms need bigger TV.
Id probably stay here again.
William
Stayed 1 night in Feb 2024
Response from Hannah (AGM) on Feb 20, 2024
Hi William, Thank you for your review, we hope to see you again!
4/10 Poor
Kristy
Feb 16, 2024
Kristy
Stayed 5 nights in Feb 2024
Response from Hannah (AGM) on Mar 21, 2024
Hi Kristy, Thank you for your review! If you have any other comments, please let us know.
8/10 Good
Rory
Travelled with partner
Feb 4, 2024
Liked: Staff & service, amenities
The room itself was clean and comfortable and I have no complaints. The common areas (stairwells, halls, elevator) were dirty with a lot of mud and debris on the floors. I suspect it was because there were construction workers staying there and it was very wet and muddy, but the areas didn't get cleaned in the 3 nights we were there.
Rory
Stayed 3 nights in Jan 2024
Response from Hannah (AGM) on Feb 14, 2024
Hi Rory, Thank you for your review!
8/10 Good
John
Travelled with family
Jan 16, 2024
Liked: Amenities
This suite set up was convenient. Large space, sufficient kitchen supplies/accessories. Shower pressure was excellent. Beds comfortable and heat/AC responsive. Quiet space. Workout room well stocked. Big snow storm came thru. They could have and should have done better job clearing one of the entrances. I and 4-5 other vehicles at different times during the weekend got stuck in the same deep snow that was insufficiently cleared. After about 36 hours was cleared. Also they charged for parking. Ask for that fee to be removed…completely unnecessary and was not clear on website that there was a fee. They were nice and easy going on fee removal.
Took lot of time to check-in as nobody was there to help. It was very cold inside the room throughout the night and there's no option to control the thermostat as it's locked.
Krishnama
Stayed 1 night in Jan 2024
Response from Hannah (AGM) on Jan 16, 2024
Hi Krishnama, Thank you for your feedback! I apologize for the issues during your stay. We do have a limited staff at the hotel and the front desk is sometimes needed away from the desk, I apologize that this affected your stay. I will be sure to have the thermostat in your room looked at, but none of them are locked. Again, I apologize for the issues during your stay.
Love this property, except for price. Only amenities are free laundry and a workout room. No vending machines or breakfast.
Price is too high, due to this.
The elevator is out of order and does not work. I am handicapped and this was a major problem the front desk person did the best he could and hauled our bags up as I slowly made my way up to the third floor. He got to the door before me and opened it to put our bags in and found someone else was still in the room. He then moved us to a studio room, and that room didn’t have any USB ports for charging phones. I was not about to go down the stairs to my truck to get the plug-in for that USB cable. They gave us a small cash discount off our price. The hotel was no more than one or two stars out of five if you need a room and have no other choice, it wasn’t bad but it might be best to find another location.
Ronald
Stayed 1 night in Oct 2023
Response from Hannah (AGM) on Oct 30, 2023
Hi Ronald, I apologize for your negative experience staying with us. Our elevator was in need of some major repairs, I'm sorry that this was an inconvenience for you during your stay. Thank you for your feedback, we appreciate your comments!
Checked out after day 1 of a 14 day reservation. Couldn't get my room cleaned even after a new reservation started, got a terrible rash after sleeping there (hoping it's not bedbugs), incredibly noisy neighbors. I suspect this hotel is used for construction crews, etc. who come back late and loud. Ended up losing 13 days of a paid reservation because it was non-refundable/pre-paid on Hotels.com
Julie
Stayed 14 nights in Aug 2023
Response from Hannah (AGM) on Sep 1, 2023
Hi Julie, I'm sorry to hear about the issues during your stay. I do see that your reservation was booked for 14 nights - we do housekeeping once a week because we are an extended stay hotel. I also do not see any request for a refund on your reservation. Thank you for your review and please reach out if you have any additional comments.
The suites are perfect for a short stay or a extended stay. They come with everything you need to live in it, except the food. We really enjoyed our stay.
Charlie
Stayed 1 night in Aug 2023
Response from Hannah (AGM) on Aug 28, 2023
Hi Charlie, Thank you for your review, we are glad to hear you had a great stay with us and we hope to see you again in the future.