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Rating 10 - Excellent. 553 out of 780 reviews" "
10 - Excellent
553
Rating 8 - Good. 126 out of 780 reviews" "
8 - Good
126
Rating 6 - Okay. 54 out of 780 reviews" "
6 - Okay
54
Rating 4 - Poor. 20 out of 780 reviews" "
4 - Poor
20
Rating 2 - Terrible. 27 out of 780 reviews" "
2 - Terrible
27
9.4/10
Cleanliness
9.4/10
Staff & service
8.6/10
Amenities
9.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Arianna
Travelled with family, Travelled with family and small children, Travelled with partner
Great location downtown. We had a very comfortable stay. Valet misplaced our car keys and needed an extra few minutes to find them and accommodated us for the short wait
We celebrated our babymoon and had an amazing time. The staff even memorized that I had tea and offered to send it to our room. They really made us feel welcomed and relaxed during our stay
Everyone was very nice and helpful. My room had not been dusted, the deep soaking tub was dirty and the pillows were very flat so it was more comfortable to sleep with my head on the mattress.
My wife and I came here for our 15th year anniversary with our 14-year old daughter and really enjoyed our stay. The staff were accomodating with our stay for check-in and check-out due to the weather and flight changes. We felt at home and welcomed by all staff. Despite hotel being in the process of remodeling and some heating issues, we would definitely book again here due to staff and accommodations.
Jackson 5
It wasn’t that great as you would expect at the Ritz. No shuttle service, no spa entrance or club entrance for guests. All added fees. I was impressed with the service either.
We were given a bottle of champagne and macaroons for our anniversary wich is awesome. The staff is all very friendly aside from valet who seemed to be in a rushthe breakfast was great just overpriced, figures. Tv was a little wierd getting used to and we were only giving one big towel to share, there was also toilet paper rolled up in the bathroom floor.
I took my guy there for Christmas Eve. We stayed in the Executive Suite. Great room... everything was great. I'll definitely stay at Ritz in the future.
We loved our stay. Our bed was comfortable. Everything was clean. We felt like we were home and cozy. I was nervous booking with the mixed reviews but we 100% had the 5 star experience. I will stay here every time I’m in Denver from now on.
Probably the worst Ritz Carlton I have ever stayed at. Only a single elevator worked. Service was bad. We were the only people in the restaurant and it took me asking for a waiter to get service. Door staff weren’t helpful and preferred watching the Broncos. Overall a poor experience and it’s disappointing considering I pay the premium to avoid these issues. Look elsewhere when in Denver.
Really nice place with great staff. I would have liked a house car and more dining options.
Jeffery
Stayed 3 nights in Nov 2023
Response from LM on Jan 2, 2024
Thank you for your kind words! We're happy to hear that you enjoyed The Ritz-Carlton, Denver and experienced excellent service from our staff. Your feedback about the house car and dining options is valuable to us, and we'll certainly consider it as we strive to enhance our offerings. We appreciate your input and hope to welcome you back soon for an even more enjoyable stay!
Amazing Staff and beautiful rooms. Great anniversary spot for good dinner and content sleeping. Alor from the front desk was an absolute star and the nicest girl we’ve ever met!
Didn’t feel like a Ritz and not to the standard of a 5 Star. No sauna, only steam and only with a day pass. Tea in both rooms but no way to get hot water, had to call and request. No slippers, had to call. Couldn’t have breakfast because “kitchen is backed up at least 45 minutes”. Regular traveler and not impressed.