Ratings based on 444 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Arapahoe, CO

Great hotel!

Posted 12-Oct-2014
Bed was super comfortable, nice room, friendly staff and great location.
Comment from Hotel Management
14-Oct-2014 by Suzanne, Hotel Management
Thank you ! We're glad that you enjoyed your stay with us and hope that you'll return soon. Best wishes,
5 out of 5
Recommended
for Families
by A verified traveller

Posted 7-Oct-2014
Great service - Great staff - Very helpful - Plenty of parking. Bus/Train to city runs directly behind the hotel for easy access to the city.
Comment from Hotel Management
10-Oct-2014 by Suzanne, Hotel Management
Thank you very much! We're glad that you enjoyed your stay and appreciate that you took the time to tell others about your positive experience. Best wishes for more great travel experiences,
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Oct-2014
Booked last minute for a program I was doing out at Red Rocks. Got a great discounted rate and was nice and close to the venue.
Comment from Hotel Management
10-Oct-2014 by Suzanne, Hotel Management
Thank you. We hope the concert was fun! Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Oct-2014
The beds were great.. Housekeeping was awesome! Had a wonderful experience.
Comment from Hotel Management
10-Oct-2014 by Suzanne, Hotel Management
Thank you! We're glad that you enjoyed your experience and we will forward your positive comments to our housekeeping team. They work hard to keep this hotel super clean and it's always nice to hear when their efforts are recognized. Best wishes!
3 out of 5
by A verified traveller from FLA

problems and more problems

Posted 2-Oct-2014
Pros: BED WAS COMFORTABLE
Cons: A/C UNITS
My room had a brand new a/c unit put in it within the last 3 weeks. When I woke up in a puddle of sweat I realized it wasnt working properly. The maintenance dept realized the unit was installed improperly with the unit facing inward and not outward, how does that happen? They claimed they already have had to replace numerous units. The filter looked liked it hadnt been cleaned in months even though they claimed it was a new unit. While I tried to call downstairs to report the problem I realized the phone wasnt working either, Believe it or not the wiring had been ripped out of the wall and never looked at! They moved me next door to a king bed as a accomodation which I found interesting considering when I checked in 4 hours earlier they had none available. The manager to say the least was embarrassed and offered me free breakfast. Guys your a/c units are bad when another guest was filing the same cpmplaint when I walked down stairs after having to get dressed and repack NEVER AGAIN!
Comment from Hotel Management
10-Oct-2014 by Suzanne, Hotel Management
Thank you Danny. Our hotel just made a huge investment in the installation of new HVAC units and we're sorry to hear that your system was installed incorrectly. Needless to say; the problem was remedied immediately and is no longer an issue. Best wishes,
5 out of 5
Recommended
for Couples
by A verified traveller from Colorado

Wonderful Staff

Posted 29-Sep-2014
Pros: Location
Location: Great spot for heading to Red Rocks
We had a wonderful weekend getaway. We wanted to be close to Red Rocks and not have to drive all the way back to the Springs.
Comment from Hotel Management
2-Oct-2014 by Suzanne, Hotel Management
Thank you very much for choosing to stay with us and for taking the time to tell others that you enjoyed the experience. We'll hope to serve you again soon and wish you great travel in the mean time.
4 out of 5
Recommended
for Everyone
by A verified traveller from uk

Handy for Denver central

Posted 9-Sep-2014
Pros: Convenience for visiting Estes N P
The Light train line leaves the Federal Centre just a short walk from the hotel- car can be parked up and for 4$ you can be in the city centre in 15 minutes with minimum hassle - brilliant!! Our toilet blocked twice in the 3 days we were there - this let the Hotel down - however they did give us vouchers to cover the price of our breakfast as a form of compensation. All in all a nice hotel.
Comment from Hotel Management
17-Sep-2014 by Suzanne, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveller from Moab, UT

Great price and location for our need -

Posted 4-Sep-2014
My friend and I attended the Joe Bonomassa Concert at the Red Rocks Amphitheatre. This Sheraton is only 8 miles away. We enjoyed the very comfortable beds, the large swimming pool and the lounge. Great price
Comment from Hotel Management
19-Sep-2014 by Suzanne, Hotel Management
Thank you!
Comment from Hotel Management
19-Sep-2014 by Suzanne, Hotel Management
Thank you!
Comment from Hotel Management
17-Sep-2014 by Suzanne, Hotel Management
Thank you. Joe Bonomassa is awesome and we hope that you enjoyed the concert!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 3-Sep-2014
I was a little sceptical about staying after reading some of the reviews. However, the overall stay at this hotel was not bad at all. Two MINOR complaints would be there was a used towel in bathroom when we checked in, and our room keys stopped working one of the days. Things happen and we didn't let that bother our stay. The staff was very helpful and nice, the beds were really comfortable and I would recommend this hotel to others.
Comment from Hotel Management
3-Sep-2014 by Suzanne, Hotel Management
Thank you.
2 out of 5
by A verified traveller from Wyoming

Unpleasant Sheraton overnight stay

Posted 1-Sep-2014
Pros: The Staff. Extremely friendly, personable, and professional. The chandelier in the bar is amazing.
Cons: Fix the plumbing!!!! Specifically the sewer line. The bath tub and the toilet weren't draining properly in my room. I was in room 705.
I recently stayed at this particular Sheraton and I wasn't very satisfied with my stay. There was a plumbing issue with our bathroom and the toilet would back up. Following my stay and after reading other reviews on the place I've noticed a trending issue so I am confirming that this problem is reoccurring @ this location. The staff, however, we're quite friendly and extremely professional.
Comment from Hotel Management
20-Sep-2014 by Suzanne, Hotel Management
Thank you Ivan.
Comment from Hotel Management
19-Sep-2014 by Suzanne, Hotel Management
Thank you. Our plumbing has not been an issue for more than 99%.9 of our guests and we don't know what to say about this complaint. We are sincerely sorry for this guest's inconvenience and hope to have another chance to make him a loyal customer.