First the room that we booked was not available upon arrival, they gave me two rooms in place of the 2br. I was mistakenly charged almost $2k after already paying through expedia. Then the rooms, we had two towels, toilet seat was broken, bathroom fan was so loud I thought it may explode. The pull out couch mattress was awful. The room wasn't dirty, but dingy, and no remote for the TV. The one positive was the bed itself was very comfortable. The staff was friendly, just had the screw up with the charges. Going to skip Residence Inn's from now on.