Ratings based on 814 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jul-2014
A wonderful place to stay. One of the nicest, friendliest and professional staffs I've ever met.
3 out of 5
Recommended
for Couples
by A verified traveller from Lakewood, CO

Nice hotel close to all attractions

Posted 23-Jul-2014
Pros: the bed was incredibly comfortable
Cons: don't start construction until 9 am.
Location: the location is close to all activities and dinning
We had a nice stay, however, there was construction going on that we were not aware of at the time that we booked the room. At 7 am we were awoken by hammering in the upstairs rooms, not really what you want to hear at 7 am.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful!

Posted 14-Jul-2014
I loved this hotel -- wonderful location and great overall experience. Clean, comfortable, and the staff is great (willing to assist with just about anything). I would highly recommend if you are considering the Denver Area...jutst steps away from several theaters, shopping, and dining.
4 out of 5
Recommended
for Everyone
by A verified traveller

great location and friendly staff

Posted 13-Jul-2014
The hotel is undergoing construction and so this made the lobby not very appealing nor functional, but the rest of the experience was quite wonderful!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel downtown

Posted 4-Jul-2014
Amazing location and extremely nice staff! Very close to the 16th St. Mall.
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

great location in downtown Denver

Posted 24-Jun-2014
Pros: Professional staff, location, accommodations
Location: lots of bars, clubs, restaurants, shopping opportunities
Extremely professional and courtesy. I was very well taken care of.
4 out of 5
Recommended
for Everyone
by A verified traveller

First impressions really count!

Posted 16-Jun-2014
When we walked into the hotel, the guys at the desk didn't even look up. First words out of his mouth were credit card and ID, still not looking up. No way to treat guests of a 4.5 star hotel.
4 out of 5
Recommended
for Everyone
by i am a 37 from none

Great customerservice but was being remodeled

Posted 10-Jun-2014
Walking in we were disappointed because they had a make shift desk blocking the stairs and black tarps hanging cutting off the entire lobby and it was the first night of our honeymoon before we hit our cabin in estes park but they had a free wine and cheese tasting for the guest which was awesome and they treated us great after the wine tasting the gentleman that was in charge if the tasting found out it was our honeymoon told the hotel so when we returned to our room after soom shopping we found a free bottle of some great champaine on the table waiting for us also the free shuttle rides around downtown in a cadillac escalade that was included with their vip parking was extra nice the staff was awesome and you could tell they wanted your experience to be great it us a beautiful hotel just wish i would have known about the construction that was disappointing but the service did make up for it in our one night stay
3 out of 5
Recommended
for Everyone
by Charles from Scottsdale

under construction

Posted 30-May-2014
Pros: decor. rooms.
Cons: all of the above
Location: great locations. many walkable restaurants, bars, venues
hotel under construction so lobby was somewhat pieced together. it reminded me of a sign-in table at a 20 year high school reunion. staff at said picnic table appeared to be undermanned, somewhat hurried, poor eye contact with guests, overall disappointing.
5 out of 5
Recommended
for Everyone
by T

Great location, couldn't have been better

Posted 20-May-2014
Pros: Everything.
Cons: Nothing, well, maybe another elevator, but that would be pretty hard to do.
Location: Food and drink, shopping, and museums, all nearby.
Even though they are installing a new reception area and restuarant, this place was one of the best hotels I have stayed in. I cannot say enough about the quality of the upgraded room we had. There is not one thing that could have been better.