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Reviews of Hampton Inn & Suites Denver-Downtown

3 out of 5
Hampton Inn & Suites Denver-Downtown
1845 Sherman St, Denver, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 884 out of 1568 reviews" "
Rating 8 - Good. 397 out of 1568 reviews" "
Rating 6 - Okay. 170 out of 1568 reviews" "
Rating 4 - Poor. 71 out of 1568 reviews" "
Rating 2 - Terrible. 46 out of 1568 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

PETER

Travelled with pets, Travelled with partner
The hotel was nice and the room was, too. There was some noise during the day and into the night.
Stayed 1 night in Mar 2024

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff. Clean property and enjoyed the free breakfast! Will be coming back.
Stayed 3 nights in Mar 2024

6/10 Okay

Josh

Stayed 2 nights in Mar 2024

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Good deal. Great staff.
Stayed 1 night in Mar 2024

6/10 Okay

Conor

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

MICHELE

Travelled with family
Only parking option is vallet for $45 extra or you park next to the hotel for $15 but must resubmit payment at midnight ! Other than that we are pleased with the hotel. Traveled with three kids. Spacious room! Good priced!
Stayed 1 night in Mar 2024

10/10 Excellent

Jyotish

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I would advise against staying here. Our stay was HORRIBLE. First, there is no parking for this hotel. You either have to park on the street and keep feeding parking meters, pay to park in one of the private lots surrounding the hotel, or pay the hotel $45 PER NIGHT for crappy "valet" service. Second, there was still somebody else's trash in our room, so obviously the cleaning staff is lacking. Third, the pool was so packed full of chemicals that it burned your eyes just being in the pool room, rendering the pool as useless. Lastly - and this was the big one - a hotel employee burned toast in the kitchen and set off the fire alarms throughout the entire building at 6:40am. It took them nearly 20 minutes to get the alarms shut off. For people who are trying to REST UP because they are TRAVELING this is completely unacceptable. I would rather sleep peacefully in my vehicle next time than I would stay at, and get ripped off by, this hotel ever again.
Stayed 1 night in Mar 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Mar 2024

10/10 Excellent

Don

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot within walking distance of everything.
Stayed 2 nights in Jan 2024

6/10 Okay

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very nice. Nice polite staff and atmosphere. Was obnoxiously woken up at 6:40AM because someone burned a bagel in the toaster. Other than that, the stay was nice.
Stayed 1 night in Mar 2024

10/10 Excellent

KATARZYNA

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Emily on Mar 19, 2024
Thank you very much for taking the time to leave such a positive review of your recent stay at our hotel. We are thrilled to hear that you found our staff to be friendly and that you enjoyed our breakfast offerings.

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no Free parking!! Only option for parking was valet for $45!!! None of the parking lots around the hotel offered over night parking. Very disappointing.
Stayed 1 night in Mar 2024
Response from Emily on Mar 19, 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced with our parking facilities.Parking can indeed be a challenge, especially being located downtown and we understand the frustration it can cause. We are constantly evaluating our parking arrangements to ensure the best possible experience for our guests, and we will certainly take your comments into consideration as we continue to improve.

8/10 Good

Rosaura

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a problem and a dog barking next door all night.
Stayed 1 night in Mar 2024
Response from Emily on Mar 19, 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced with our parking facilities and the disturbance caused by dog barking. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure that all of our guests have a positive experience.

6/10 Okay

Lethia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We had asked for a maintenance man to check our toilet. No action was taken. We had to ask for a toilet plunger twice and resorted to using the facilities in the lobby. Otherwise, it was nice and safe and there were plenty of restaurants within walking distances.
Stayed 2 nights in Mar 2024
Response from Emily on Mar 19, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're glad to hear that you found our location convenient and that you felt safe during your visit. However, we sincerely apologize for the inconvenience you experienced with the maintenance issue regarding your toilet.It's disappointing to learn that we fell short in addressing your request promptly. Please know that this does not reflect the level of service we strive to provide. We understand the importance of maintaining all facilities in proper working order, and we regret that we did not meet your expectations in this regard.We also apologize for any inconvenience caused by the delay in providing a toilet plunger. We will review our processes to ensure that requests are handled more efficiently in the future.

10/10 Excellent

Jeannette

Liked: Cleanliness
It would be nice to lower the cost front the overnight parking.
Stayed 1 night in Mar 2024

6/10 Okay

Deborah

Travelled with family
Liked: Staff & service
Our water in the bathroom sink and toilet smelled like sulfur. The closet door wouldn’t stay shut. The TV didn’t work about half the time and one of the remotes didn’t work properly. Breakfast was good. Staff was nice. We will probably stay at a different hotel next time we visit Denver though.
Stayed 4 nights in Mar 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. I was pleasantly surprised. The outside is a bit outdated so I was not sure what the rooms would look like. The rooms were super nice!
Stayed 1 night in Mar 2024

10/10 Excellent

Merary

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Jan 2024

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Parking was expensive, 40 something a night.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Great breakfast!
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great. I went with my family and It was a good stay. I loved breakfast and It was included in the price. I highly recommend this place.
Stayed 1 night in Feb 2024

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean. Valet parking was very convenient. This property is located in uptown so away from busy downtown but still close enough to walk to restaurants and shops there. Staff can be a little more welcoming and friendly. Breakfast included was good enough to start the day.
Stayed 2 nights in Feb 2024

6/10 Okay

Matthee

Liked: Cleanliness, staff & service, property conditions & facilities
The initial room I was given for my reservation smelled sour like it had been cleaned with a dirty rag. Upon requesting a new room I was satiated by being given a room that smelled like an operating room which was nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with large family group and all were satisfied with cleanliness, convenience of short walk to downtown, valet parking, and the fact hotel is located in quite uptown versus busy main downtown, but still walkable to restaurants and shops of 16th Mall street.
Stayed 3 nights in Feb 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Mohamad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve gotten for the price, the hotel looked like an apartment it was so spacious, very clean and the parking was really great for downtown Denver. You did not have to go up a twisty parking garage.
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

ann

Liked: Amenities
Check in desk clerk didn’t smile, was very short with me. Area outside very dirty. Check out was great asked for late check out due to a late afternoon flight and he approved also the breakfast was good, a lot of options
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Property seems to have been just updated- new paint, tiles etc. only drawback was parking. There is none and the only option is $45!
Stayed 1 night in Feb 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice n peaceful
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff clean rooms. Can’t ask for anything more
Stayed 1 night in Feb 2024

10/10 Excellent

Mariel

Liked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Kathleen, Fruita

Business traveller
Bed and pillow were comfortable and coffee bar was delicious. Ice machine did not work on my floor and breakfast selection was ok.
Stayed 3 nights in Feb 2024

6/10 Okay

Tamia

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Angelica, Garland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great
Stayed 1 night in Jan 2024

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel to stay in and good location. Only downfall was no bar or restaurant in the hotel. There were also no soda machines on each floor. There was only a pantry downstairs. Breakfast was subpar
Stayed 4 nights in Feb 2024

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!
Stayed 2 nights in Feb 2024

10/10 Excellent

Halle

Stayed 2 nights in Feb 2024

2/10 Terrible

Armando

Stayed 3 nights in Feb 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fast to check in and there was free breakfast every morning. The only problem was parking. But this hotel had the cheapest parking rate than other hotels.
Stayed 2 nights in Feb 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren't at this property very long, but while there we experienced excellent service, a clean comfortable room for our family of 3 and the breakfast was very tasty! We would highly recommend!
Stayed 1 night in Feb 2024

8/10 Good

Shannon, Worland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Smell of pot coming off the elevators. Decent breakfast.
Stayed 1 night in Feb 2024

6/10 Okay

Noemi

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Considering the rating of the hotel, the room should’ve been way cleaner and in better conditions. Chair had a food stain on it that hadn’t been cleaned off. The outlet covering was not attached to the wall and wallpaper was coming off. Furniture looked really worn down. Outlets on one of the nightstands wasn’t working. Overall was not impressed with this Hampton Inn location.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kassidy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean, would help me on questions I had and parked my car in a safe area for extra pay but was worth knowing your car is in safe area
Stayed 1 night in Feb 2024