Exterior

Reviews of Best Western Denver Southwest

2.5 out of 5
Best Western Denver Southwest
3440 S Vance St, Lakewood, CO

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 1000 reviews" "
Rating 8 - Good. 289 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property which has been very well maintained. Our stay of 7 days went very smoothly with no unexpected charges. Excellent management. Breakfast was the usual waffles, eggs, fresh fruit, etc. I would recommend this hotel to my friends.
Stayed 7 nights in Mar 2024

10/10 Excellent

Tyra, surrey

Liked: Cleanliness
Stayed 5 nights in Feb 2024

10/10 Excellent

Amanda

Travelled with family
Great place to stay and the dinosaur theme was a fun bonus. Very clean rooms and friendly staff. Hot breakfast was decent, too. We’ll stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Mylita

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Very bad customer service experience at the check out. This stay was work related. Had a morning meeting in town and was not sure if I can make it by 11 am check out time. Explained situation and asked if I could leave a small cary on at the desk. Was told a simple “no” without any explanation, then asked if I could extend the checkout time by 30-60 min. The answer was “you can buy one more full stay” Checked out by 8:30 am and the front lady was on the phone with her family or friends the entire time.

10/10 Excellent

Thomas, Harlingen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Aric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 4 nights in Feb 2024

8/10 Good

Denise, Keystone Heights

Liked: Cleanliness, staff & service
The dinosaur theme was a pleasant surprise! Nice staff, interesting decor. I had a problem with a door that didn't open easily because "it's been broken for awhile" and the bar was closed because they didn't have a bartender. Not a bad place to stay for a night or two.
Stayed 1 night in Feb 2024

10/10 Excellent

Nicole

Liked: Cleanliness, property conditions & facilities
Clean rooms
Stayed 7 nights in Feb 2024

6/10 Okay

Arleen

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A fun hotel especially if you are into dinosaurs! Staff was very nice and helpful. Property is somewhat dated and not as clean as it should be. Expedia description of the room was not what it actually is.
Stayed 3 nights in Feb 2024
Response from -Vivian Assistant General Manager on Feb 10, 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our staff to be very nice and helpful, and we appreciate your positive remarks about our dinosaur-themed ambiance.We apologize for any inconvenience caused by the dated appearance of our property and any cleanliness issues you encountered during your stay. Please rest assured that we take all guest feedback seriously and are committed to addressing these concerns promptly to ensure a more enjoyable experience for all our guests.Regarding the discrepancy between the room description provided by Expedia and the actual accommodations, we understand the frustration this can cause and will work closely with our booking partners to ensure accurate descriptions are provided to avoid any future discrepancies.We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience that you deserve.Thank you once again for choosing to stay with us.

8/10 Good

Jean-Loup

Business traveller
Liked: Amenities
Good
Stayed 2 nights in Feb 2024
Response from -Vivian Assistant General Manager on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Rocci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was really convenient for us and we were surprised to be so close to a Planet Fitness.We thought breakfast was convenient and pretty good. There was a different special each day. The only reason for conditions 4 star, hallways&rooms a little dated.
Stayed 3 nights in Jan 2024
Response from -Vivian Assistant General Manager on Feb 1, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Joanna Marie

Stayed 1 night in Jan 2024

10/10 Excellent

Leonardo, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time there
Stayed 4 nights in Jan 2024
Response from -Vivian Assistant General Manager on Jan 27, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Douglas, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from -Vivian Assistant General Manager on Jan 25, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Yusi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No help
I had a two night reservation. When i arrive the lady tells me i have 2 bookings i confirmed i only made one. The following day when we come back they inactivated my room key saying i only had made reservations for 1 night. I sent them email confirmation they insisted the couldn't find my booking # which made no sence cause i checked in with the same booking number. They were useless in trying to figure it out.
Stayed 2 nights in Jan 2024
Response from -Vivian Assistant General Manager on Jan 22, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced during your visit. Providing a seamless and enjoyable stay is our top priority, and it's disheartening to hear that we fell short of your expectations.We understand the frustration caused by the issues with your reservation and the challenges you faced when trying to resolve them. Your concerns have been shared with our team, and we are actively investigating the situation to identify and address the root causes to prevent a recurrence.We appreciate your patience and cooperation in providing email confirmation and other details to assist in the resolution process. Rest assured that we are taking corrective measures to ensure better communication and coordination among our staff to avoid such discrepancies in the future.Our commitment is to deliver exceptional service, and your feedback is invaluable in helping us improve. We hope you will consider giving us another opportunity to serve you in the future and showcase the improvements we are implementing.If there is anything specific you would like us to address or if you have further details to share, please feel free to reach out to our guest relations team. We genuinely value your feedback, and your satisfaction remains our utmost priority.Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding.

10/10 Excellent

Linda K

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff responded quickly to a noise complaint. Problem resolved.
Stayed 1 night in Jan 2024
Response from -Vivian Assistant General Manager on Jan 21, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Reach out!

10/10 Excellent

Paul, Simi Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful - check in, check out, breakfast. Hotel was quiet, comfortable.
Stayed 2 nights in Jan 2024
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Videsh dillon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time in Colorado and second time staying here. Love it! Perfect!! Every time we are back, this is our home
Stayed 5 nights in Jan 2024
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

samantha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Outdated dirty and hotel staff go in your room even when you put do not disturb! Very creepy and disturbing
Stayed 3 nights in Jan 2024
Response from Vivian on Jan 19, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We take all guest reviews seriously, as they provide valuable insights into areas where we can improve our services.We understand the importance of privacy and the significance of the "Do Not Disturb" sign. Rest assured that we will thoroughly investigate the issue you raised regarding our staff entering your room despite the indication not to do so. This behavior is certainly not in line with our standards, and we will take appropriate measures to ensure it does not happen in the future.Regarding concerns about the room's condition, we appreciate you bringing this to our attention. We are committed to maintaining a clean and comfortable environment for our guests, and we will address any issues promptly to ensure a more pleasant experience for our future guests.If you could provide us with additional details, such as the dates of your stay and the room number, it would greatly assist us in our investigation and resolution process. Please feel free to reach out to our customer service team directly at [contact information] so that we can address your concerns more effectively.Once again, we apologize for any discomfort you may have experienced and appreciate your understanding as we work to rectify the situation. We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best, Best Western!
When we come to Denver to visit family we always stay at this hotel. The staff are great, the accomadations are just what we need and the breakfasts are pretty darn good! The dinosaur theme of the hotel is so unique, educational and well done! The heated pool is so nice and clean and well maintained. If you have young children interested in dinosaurs this will be an awesome place to stay!
Stayed 3 nights in Jan 2024
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Ryan, greeley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were veryr comfortable
Stayed 6 nights in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Arturo, Houston

Travelled with family
Liked: Staff & service, property conditions & facilities
The front desk staff and breakfast servers were very pleasant. The hotel was in the vicinity of a neighboorhood and behind an auto service business, but the highway was easily accesible. The parking lot was well lit at night, and housekeeping staff were nice. The hotel was dated and room furniture could use an update.
Stayed 3 nights in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Victor

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The theme of the hotel is awesome, the dino theme is very interesting
Stayed 3 nights in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beat heated pool ever!
Absolutely loved the location and the heated outdoor pool and jacuzzi. Didn't eat breakfast but smelled amazing. Coffee was great. Felt that thw king sized bed (we had a suite), was small.. smaller than a queen.... but totally enjoyed our stay and especially the fact that they are sog friendly. We wouls definitely stay again!
Stayed 2 nights in Dec 2023
Response from -Vivian Assistant General Manager on Feb 1, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Rekha

Stayed 1 night in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The hotel was clean, staff were friendly and hot breakfast was included- that hits my marks for being satisfied with a hotel. But the thing that's really cool here is the heated outdoor pool in the courtyard that was actually open December 30th.
Stayed 1 night in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Reggie

Travelled with family
When we arrive to the property the hotel hallways and rooms were freezing cold so me and my family had to wait 3 hours before we could shower because the hotel room was freezing cold. Then the next day me and my wife and kids went to attend breakfast in the lobby and they had two employees serving breakfast so you couldn't Serve Yourself so I took it they was doing portion control.
Stayed 1 night in Dec 2023
Response from -Vivian Assistant General Manager on Jan 17, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of a comfortable and enjoyable experience for our guests, and it is disheartening to learn that we fell short of your expectations.We regret any discomfort caused by the temperature of the hotel hallways and rooms. Our team is committed to ensuring a pleasant stay for all guests, and we will certainly investigate and address the heating concerns to prevent such issues in the future.Additionally, we appreciate your feedback regarding the breakfast service. We strive to provide a seamless and enjoyable dining experience, and we apologize if the arrangement with our staff serving breakfast did not meet your expectations. We will review our service procedures to identify opportunities for improvement.Our guests' satisfaction is our top priority, and we would welcome the opportunity to make amends for any shortcomings you encountered. If you could provide more details about your stay, such as the date and room number, it would assist us in addressing these issues more effectively.Once again, we apologize for any inconvenience and appreciate your valuable feedback. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, amenities
Response from -Vivian Assistant General Manager on Feb 10, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and the breakfast was great.
Stayed 7 nights in Dec 2023
Response from -Vivian Assistant General Manager on Feb 1, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorote hotel of my roadtrip so far
Love this hotel, wasnt expecting the dino theme but made the experience that mich more fun. Looking forward to going back again soon! Great staff, best atmosphere.
Stayed 1 night in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say the breakfast offering is by far the best "included breakfast" as compared to other hotels! The woman in the breakfast room, and Paul were very welcoming, kind, energetic, and great people!! It might seem like a small thing, but they really helps give the mornings a fantastic start!! Because of them (and the breakfast options), we will stay at this hotel again when we come back to the Denver area.
Stayed 7 nights in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Rebecca

Stayed 2 nights in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt make it to your hotel until 3 am. My wife was elated by the wonderful archeological experience walking through the hotel. The room was clean and modern. The wonderful paintings in our room followed the theme. Thank you for the affordable, clean, safe and smile creating stay.
Stayed 1 night in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Josh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genuine Hospitality
Staff always sets the mood. The welcoming of customers and genuine interest in their needs, accommodations and opinions makes you feel right at home. It starts with the owner and resonates through the staff and to the customers. This is a well run hotel with an obvious sense of camaraderie amongst its employees.
Stayed 1 night in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated. Staff very helpful
Stayed 6 nights in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

tammy

Stayed 1 night in Dec 2023
Response from -Vivian Assistant General Manager on Jan 17, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 3039895500. ext 304 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Our stay was great. The room was nice and clean. My boyfriend really enjoyed the hot tub, and said the staff were nice. The dinosaur theme in the lobby was so cool! I also enjoyed the Denver omelet was delicous, and the server was friendly as well.
Stayed 1 night in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Very very very cool property! A mini Museum for dinosaurs! Super clean and quiet property! The free breakfast was Made at the restaurant and sooo good!! Totally surprised by the entire property. How good it was. The only complaint I have is, the bed was not comfortable
Stayed 1 night in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Kim

Stayed 2 nights in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Edith

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and adorable!!! Great breakfast!
Stayed 1 night in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff took great pride in their property. Their hot breakfast was far more than we expected. Omelets/ham/potatoes one morning. Scrambled eggs/sausage/biscuits & gravy the next. Waffles, pancakes, toast, fruit, cereal, and oatmeal every morning. Great value.
Stayed 3 nights in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was super nice and helpful. Room was clean confortable
Stayed 1 night in Dec 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than good
Real good, friendly, good rooms,quiet,breakfast and easy parking. Even outside is well tended to.
Stayed 1 night in Nov 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Andriy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing outside hot pool and jacuzzi! Delicious breakfast, great bar) and so cool dinosaurs exposition based on Yell University research 🔬 It has its own charm 😊
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Jay

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected Extention and New Ownership
We have stayed at this Best Western location on a previous trip through town so we knew the location was good and the hotel suit our needs. Between then and now, apparently the hotel came under new management and ownership. How wonderful to discover the new is just as wonder! Due to unfortunate circumstance our stay had to be extended a day. They were incredible to work with us on this. We highly recommend.
Stayed 1 night in Nov 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Char

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Vivian on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.