Vasant Kunj, Phase II, Nelson Mandela Road, New Delhi, Delhi N.C.R
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Original impression when walking in is really good. It only gets worse from there.
Majority of the staff doesn't care about the customer.
Our room smelled foul and so they changed our room which was marginally better but was even less clean. They said they would shift our luggage but eventually we had to get it ourselves.
Dinner tasted terrible and the stop serving you as soon as the time for breakfast, lunch, and dinner time is up. They would not tell customers the kitchen is closed and then just ignore you.
If your looking for a 3 star hotel with a 1 star customer service experience, then this would be the place for you.
My water would not stay hot for longer than a few seconds. The hallways smelled bad. The staff was loud and slow while cleaning rooms and inconsiderate of guests in the rooms. In addition, be aware if you book through Expedia that they might not see this and have to charge you again.
Akshay
Stayed 3 nights in Nov 2023
6/10 Okay
Alina
Nov 29, 2023
Liked: Staff & service
Disliked: Cleanliness
the hallway had a terrible smell. my bedsheets were dirty.
Food was good and tasty.
Great place to stay at in New Delhi. Quiet and tranquil. Very clean and great service.
Julio
Stayed 1 night in Oct 2023
Response from Sanjeev Garg on Oct 29, 2023
Dear Mr. Sanchez,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi
Dear Guest, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi
Shower room to old. For shower 🚿 broken a little
You should change it...
Parvatipuja
Stayed 3 nights in Oct 2023
Response from Sanjeev Garg on Oct 21, 2023
Dear Ms. Parvatipuja Mukherjee,Greetings!Thank you for sharing your feedback with us. On behalf of our entire staff at The Grand New Delhi, we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations. We promise that upon your next visit we will exceed your expectations.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi
Dear Mr. Mohamed, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful rating, we look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi
8/10 Good
Saiful
Sep 25, 2023
Saiful
Stayed 2 nights in Sep 2023
Response from Sanjeev Garg on Sep 28, 2023
Dear Guest,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi
Dear Mr. Balaraman,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi
6/10 Okay
Alexander
Business traveller
Sep 1, 2023
Disliked: Cleanliness, staff & service
Ok hotel, but it does not justify the 5 star price: furniture is dated, no hot water in my room for 2 days, carpet was not vacuumed prior to move in, card activation of room electricity did not work, lots of bored staff in restaurant not attending tables…. All was attended to with a lot of fuss, but AFTER it was pointed out.
Alexander
Stayed 2 nights in Aug 2023
Response from Sanjeev Garg on Sep 6, 2023
Dear Mr. Maier,Greetings from The Grand New Delhi!Sincere apologies to know of your disappointment owing to inadequacies in our services. This definitely not indicative of our service standards, I have personally investigated the lapse. I am confident that you will notice a marked improvement during your future visits. My team and I look forward to welcoming you back next time. If I can be of any assistance whatsoever in the meantime, please do not hesitate to write to me. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi
Dear Mr. Narayan,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi
Dear Mr. Vishesh,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi
10/10 Excellent
SRINIVAS
Jun 18, 2023
Liked: Cleanliness, staff & service
Relaxing stay
SRINIVAS
Stayed 1 night in Jun 2023
Response from Sanjeev Garg on Jun 29, 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi
10/10 Excellent
SRINIVAS
Jun 3, 2023
Liked: Cleanliness, staff & service
Excellent pool view room
SRINIVAS
Stayed 1 night in Jun 2023
Response from Sanjeev Garg on Jun 6, 2023
Dear Ms. Srinivas,Thankyou for choosing your current stay with us and sharing your view on Expedia.We are delighted to know that you had a pleasant stay with us.We look forward to welcoming you back soon.Warm RegardsSanjeev GargGeneral Manager- The Grand New Delhi
I made a booking for 7th July at," The Grand". Reservation was made for 2 guest , I checked in round 8 30 p.m at the time of check-in i made it very clear that my finance will check in late at the time of my check in i submit his id and my id proofs and informed them he will checking in somewhere round 4a.m in morning.
He came at the time of check-in he was stopped by ur staff Yoginder Singh and he got into an argument as per him my finance was a visitor and he cannot check in. After requesting several time to check with the reception he didn't let him step in the property and asked him either to make a reservation or he can leave the property .
My finance have to call me it took almost 20 min for him check in after getting a confirmation from the reception.
Such a horrible service i will never book this property again.
Horrible service specialy Yoginder singh he dont know how to treat guests
Devika
Stayed 1 night in Jul 2022
Response from Priyanka Sarkar on Jul 15, 2022
Dear Ms. Devika,
Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would look into the matter and hope you will give us another opportunity to serve you and look forward to welcome you back soon.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi
6/10 Okay
Gunjan
Jun 30, 2022
Disliked: Property conditions & facilities
Not so good
Gunjan
Stayed 3 nights in Jun 2022
Response from Priyanka Sarkar on Jul 12, 2022
Dear Ms. Gunjan,
Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi
6/10 Okay
Nikhil
Travelled with family
Jun 2, 2022
Nikhil
Stayed 2 nights in May 2022
Response from Priyanka Sarkar on Jul 12, 2022
Dear Mr. Nikhil,
Many thanks for your valuable feedback. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi
2/10 Terrible
Rasdeep
Jun 1, 2022
Rasdeep
Stayed 1 night in May 2022
Response from Priyanka Sarkar on Jul 12, 2022
Dear Mr. Rasdeep,
Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi
Disorganized, majority of staff was helpful, bathroom needs to be updated. Some staff members need better training. Internet issue couldn’t to fixed during my three days stay. Only 2 devices are allowed to connect the internet in 2022 - far less than normal. Breakfast was ok- milk smelled like sitting for days when I used in serial. Manager was humble and apologetic for the other staff member ( a tall guy) who didn’t care how long I was standing while entertaining unmannered customers didn’t care who was in front of him in-line. Short of staff. Couldn’t even find a taxi one evening for 45 minutes. Convenient to walk the malls. Good gym facility outdated equipments though e.g. treadmills. Entrance of the hotel was clean and grand.
Overall- disappointing, wouldn’t like to stay again here
Outdated. It is over 20 years old and it shows in the rooms. The toilet and hot water issues is quiet bad. The best part is the lobby and the garden thus better just to go and visit. Service is good though.
This is 2 Time I stayed here . 1st time air conditioning breakdown for whole day in peak summer .
This time the rooms where not fully prepared/ no ala carte lunch available/ bell captain services zero / no internal phones - one has to call Through outside mobile no. - this problem exits since months . Will never start here
Pramod
Stayed 1 night in Dec 2021
Response from Priyanka Sarkar on Jan 1, 2022
Dear Mr. Pramod,
Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi
Dear Guest,
Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi
Dear Mr. Deepak,
Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi
Dear Natasha,
Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi
The phones in the room didn't work at all, so we actually had to walk to the front desk to contact staff.
The phones didn't get fixed after reporting either.
JASDEV S
Stayed 2 nights in Nov 2021
Response from Priyanka Sarkar on Dec 4, 2021
Dear Jasdev,
Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi
Very Bad Experience. Requested for Smoking room at the time of booking but staff denied. Also, took Rs. 5,000 security amount. Paid security amount Rs. 5,000 through Credit Card but at the time checkout they said that security will be credited in 24 hrs. At the time of booking no security amount mentioned.
Verified traveller
Stayed 1 night in Nov 2021
Response from Priyanka Sarkar on Dec 4, 2021
Dear Guest,
Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi
6/10 Okay
natasha
Travelled with family
Nov 21, 2021
Not great
natasha
Stayed 8 nights in Nov 2021
Response from Priyanka Sarkar on Dec 4, 2021
Dear Natasha,
Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi
Good value for money, breakfast was included in the price and would recommend anybody booking to add that….totally worth it…🙂
Gurvinder
Stayed 1 night in Nov 2021
Response from Priyanka Sarkar on Dec 4, 2021
Dear Gurvinder,
We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member.
We look forward to welcoming you again.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi
Only the proximity to shopping centres and airport.
Prakash
Stayed 1 night in Oct 2021
Response from Priyanka Sarkar on Dec 4, 2021
Dear Prakash,
Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi
The front desk managers are excellent and very efficient
Janak
Stayed 2 nights in Oct 2021
Response from Priyanka Sarkar on Dec 4, 2021
Dear Janak,
We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff members.
We look forward to welcoming you again.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi
Dear Janak,
We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff members.
We look forward to welcoming you again.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi
The bed size in the room was very small to accomodate 2 people.
VINEET
Stayed 1 night in Oct 2021
Response from Priyanka Sarkar on Dec 4, 2021
Dear Vineet,
We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for your feedback, we will look into the same.
We look forward to welcoming you again.
Warm Regards
Priyanka Sarkar
PR & Marcom Manager – The Grand New Delhi