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Reviews of Sarovar Portico Naraina Delhi

3 out of 5
Sarovar Portico Naraina Delhi
A-9, Naraina Vihar, New Delhi, Delhi N.C.R

Reviews

5.8
Rating 10 - Excellent. 4 out of 19 reviews" "
Rating 8 - Good. 4 out of 19 reviews" "
Rating 6 - Okay. 3 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 7 out of 19 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

3.0/10

Amenities

6.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Harry

Stayed 1 night in Aug 2023
Response from Atul Gupta on Oct 10, 2023
Dear Guest,At the onset, we would like to thank for taking the time to share your experience with us.On behalf of the entire team, I want to express our heartfelt gratitude for your recent stay and for taking the time to share your positive feedback. Your satisfaction is our goal, and it brings us immense joy to hear that you had a good stay with us.We are delighted that our team's dedication and effort made your experience enjoyable. Your kind words will serve as motivation for all of us to continue striving for excellence in every aspect of our service.Once again, thank you for choosing Sarovar Prtico Naraina New Delhi and We feel privileged to have had the opportunity to serve you, and we can't wait to create more wonderful memories with you on your next visit.Warm regards,Atul GuptaGeneral Manager

2/10 Terrible

Archna

Disliked: Property conditions & facilities
Rooms had an odor that indicated the presence of mold in the ac vents. Rooms were dusty. Hand wash soap bottle was filled with water. Overall a terrible experience
Stayed 1 night in Jul 2023
Response from Atul Gupta on Jul 24, 2023
Dear Guest,Warm Greetings from Sarovar Portico Naraina New Delhi !!Thank you for your candid feedback.We would like to thank you for choosing our hotel & writing this detailed feedback. However, this is really disheartening that you didn't like the rooms, service & had a bad experience. We have noted your concerns and also discussed with the concerned departments & ensure you to make necessary changes for a better experience.Once again, thank you for your time & feedback. We hope you will give us another chance to experience us. Looking forward to welcoming you back soon.Best Regards,Atul GuptaGeneral Manager

10/10 Excellent

MV

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good changes and improvements
The hotel service is excellent, and staffs are very friendly
Stayed 2 nights in Jun 2022
Response from Atul Gupta on Jun 30, 2022
Dear Valued Guest, It was a pleasure having you stay with us at Sarovar Portico Naraina, New Delhi on your recent visit. We are truly grateful for the wonderful things you have said about the hotel, team, and services. I am so glad that you enjoyed the food and hotel services. We are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is always our greatest reward. I have shared your feedback with everyone at the hotel, your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. Thank you once again for your kind words. And choosing our hotel. We look forward on your next visit soon. Kind Regards, Atul Gupta General Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor facilities ,& Staff was not good at all. I wil not suggest to anybody to stay at saropvar portico narina
Stayed 1 night in Feb 2020

6/10 Okay

Girish

Business traveller
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Atul Gupta on Oct 10, 2023
Dear Guest,At the onset, we would like to thank for taking the time to share your experience with us.On behalf of the entire team, I want to express our heartfelt gratitude for your recent stay and for taking the time to share your positive feedback. Your satisfaction is our goal, and it brings us immense joy to hear that you had a good stay with us.We are delighted that our team's dedication and effort made your experience enjoyable. Your kind words will serve as motivation for all of us to continue striving for excellence in every aspect of our service.Once again, thank you for choosing Sarovar Prtico Naraina New Delhi and We feel privileged to have had the opportunity to serve you, and we can't wait to create more wonderful memories with you on your next visit.Warm regards,Atul GuptaGeneral Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my life worst experience. Staff are very unprofessional and rude. I wounder how such people could br in the hospitality industry. I had at least 10 Issues in the room which were never addressed. Bad hotel condition.
Stayed 3 nights in Aug 2019

8/10 Good

MV

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel with lousy front desk team
Checkin and checkout takes very long time, even you inform them earlier. So please prepared for it and plan accordingly. Hotel is clean n neat, but in house kitchen is under renovation.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had booked 6 rooms in this hotel. The check in time for the hotel was 2 pm but I didnt got my rooms till 4 pm. We just got 1 room before that and according to the staff the room were being prepared after constant reminder and talking on reception we got the rest of the rooms. Eventhough we submitted our IDs they constantly kept asking for IDs and kept bugging us. The staff is very poorly trained and understaffed . I would recommend anyone this hotel. Also they show smoking rooms online but actually they dont have any so please dont fall for that trap. During checkout also they were so confused even the manager was not able to prepare the checkout. After I left the hotel he called that they forgot to charge me for some bill and some amount is pending that i should transfer right away. The staff is really unprofessional. Never expected this from a sarovar property.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2017
Response from Atul Gupta on Oct 10, 2023
Dear Guest,At the onset, we would like to thank for taking the time to share your experience with us.On behalf of the entire team, I want to express our heartfelt gratitude for your recent stay and for taking the time to share your positive feedback. Your satisfaction is our goal, and it brings us immense joy to hear that you had a good stay with us.We are delighted that our team's dedication and effort made your experience enjoyable. Your kind words will serve as motivation for all of us to continue striving for excellence in every aspect of our service.Once again, thank you for choosing Sarovar Prtico Naraina New Delhi and We feel privileged to have had the opportunity to serve you, and we can't wait to create more wonderful memories with you on your next visit.Warm regards,Atul GuptaGeneral Manager

2/10 Terrible

GURINDER PAUL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go for some other hotel
Not good
Stayed 1 night in Dec 2017

6/10 Okay

Breda, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 star and does the job
I come to this hotel when I come to New Delhi because it is close to where I am usually working. It is comfortable , very friendly and the staff do their best to make it a good stay. The room is well enough appinted everything as needed, comofrtable clean, wifi, tea/coffee etc. I would not recommend to a tourist visiting Delhi from outside as it is not close to transport and is not in area which is that amenable for walking about. It is ideal for a business traveller which I think is the core business.

8/10 Good

Dilip

Liked: Staff & service, property conditions & facilities, room comfort
Dear Mr. Dilip, Greetings from Sarovar Portico Naraina – A Sarovar Hotel! Thank you for taking the time to submit the feedback on Hotels.com following your stay with us in Delhi. It was pleasure to serve you during your stay at our hotel. We are pleased to know that we met your expectation during your stay with us. We look forward to welcome you back at Sarovar Portico Naraina. Thanking You, Ashoke Ganguly General Manager

8/10 Good

Dilip

Liked: Cleanliness, staff & service, property conditions & facilities
Dear Mr. Dilip, Greetings from Sarovar Portico Naraina – A Sarovar Hotel! Thank you for taking the time to submit the feedback on Hotels.com following your stay with us in Delhi. It was pleasure to serve you during your stay at our hotel. We are pleased to know that we met your expectation during your stay with us. We look forward to welcome you back at Sarovar Portico Naraina. Thanking You, Ashoke Ganguly General Manager

8/10 Good

Rajashekar, Bagalkot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Day tym after 12 noon to morning 6am there is no hot water suply. rooms r very comfort, hotel is good,per day rate is too high.
Dear Mr. Rajashekar, Greetings from Sarovar Portico Naraina – A Sarovar Hotel! Thank you for taking the time to submit the feedback on Hotels.com following your stay with us in Delhi. It was pleasure to serve you during your stay at our hotel. We are pleased to know that we met your expectation during your stay with us. We appreciate your kind words about our Rooms and Hotel Services. We also noted your dissatisfaction about the hot water supply. We have noted the same and further to update you that we have installed automated hot water supply system in every guest rooms and hence the issue has been resolved on permanent basis. We look forward to welcome you back at Sarovar Portico Naraina. Thanking You, Ashoke Ganguly General Manager

2/10 Terrible

sharad, agarwal

Disliked: Staff & service, room comfort
Really poor staff...Dnt evn knw hw to talk
Pathetic Harrowing Pls nvr choose this hotel Really Ill mannered staff Never go wid a female partner

2/10 Terrible

shegi, india

Disliked: Staff & service, property conditions & facilities
Very disappointing...Do not Go !
everytime u want to bath, u need to call reception to on the boiler n wait 15 minutes. no clean towels provided. wifi disconnects every 5 mins. Call reception n take new password every 5 mins. Food too disappointing. House keeping staff very bad. Never staying here again.

4/10 Poor

Dennis, Koh Samui

Disliked: Staff & service
A mixed experience
It was a mixed experience staying at this hotel. To start on a positive note, the air conditioning worked fine and the madras was comfortable. The staff in the breakfast area was helpful and the food tasted good. However the room is a bit outdated and worn down. There were stuff that was missing or didn't work in the room. Many times we experienced that if we contacted the front desk for stuff we needed, nothing happened and only if we showed up and stayed by the front desk things could be solved. Everyday there is a mass in the lobby, which for us, was very disturbing. We will not recommend people to stay at this hotel. Spend a little extra and find somewhere where you can actually relax and don't feel like you work at the hotel.
Stayed 3 nights in Sep 2018