Front of property - evening/night

Reviews of Maidens Hotel, Delhi

5 out of 5
Maidens Hotel, Delhi
7 Sham Nath Marg, New Delhi, Delhi N.C.R

Reviews

9.6

Exceptional

Rating 10 - Excellent. 251 out of 327 reviews" "
Rating 8 - Good. 66 out of 327 reviews" "
Rating 6 - Okay. 6 out of 327 reviews" "
Rating 4 - Poor. 1 out of 327 reviews" "
Rating 2 - Terrible. 3 out of 327 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel if you want to get away from the bustle of the city. It also has a heated outdoor swimming pool in pleasant gardens. It is close to the Civil Lines Metro which is easy to navigate. Close to the Red Fort and Chandni Chowk, but quite a journey to tourist sites in the south of Delhi city.
Stayed 2 nights in Mar 2024
Response from Prachi Sati on Mar 21, 2024
Dear Guest,Thank you so much for taking out time to share your recent stay experience with us.We are overjoyed to know that our property’s serene and oasis-like environment amidst the bustling city of Delhi was up to your liking. It brings us immense joy to know that our exquisite heated swimming pool surrounded by lush green gardens contributed to your comfortable experience.We are glad to know that our close proximity to the Civil Lines Metro conveniently connected you to tourist locations in Delhi met your expectation.The team and I are grateful for your support and look forward to welcoming you back soon.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Madhu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be our go to place whenever in Delhi
Stayed 1 night in Mar 2024
Response from Prachi Sati on Mar 21, 2024
Dear Guest,Thank you so much for reviewing us on ExpediaIt is a pleasure to know that you had a delightful stay and, we are excited to hear that you would like to stay at the Maidens hotel during your trips to Delhi in upcoming future.We look forward to welcome you back for another wonderful experienceSincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Ian, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel, with excellent staff, simply designed rooms with super comfortable beds. The swimming pool is perfect and breakfast on the outside terrace is a good start to the day.
Stayed 4 nights in Feb 2024
Response from Prachi Sati on Mar 5, 2024
Dear Guest,It is always a pleasure to receive such wonderful comments from our valued guests.I am delighted to learn about your experience of recent stay with us and that you loved our spectacular property and swimming pool. Our spacious rooms with comfortable beds have been designed to offer utmost comfort to our guest.Our teams have been very carefully recruited and trained. I am happy to see that they make a difference to our guest stay and overall experience. They are the real feather in our cap and I will be most delighted to share your compliments with themWe look forward to welcome you back for another wonderful experience.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Kevin, Seattle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heart of the British Raj this was a great experience. Much better than staying in a newer hotel with less character. Maidens is five star to the hilt. Front desk staff, doormen and suis chef I give my personal thanks to. Spacious spacious rooms. I got upgraded to a suite. Nice swimming pool. Outstanding breakfast. Convenient - easy to grab a took room or taxi to get to Red Fort.
Stayed 1 night in Feb 2024
Response from Prachi Sati on Mar 1, 2024
Dear Guest,Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.It is wonderful to know that our property’s historical heritage with colonial charm were up to your liking. Our spacious rooms have been designed to offer utmost comfort to our guests and we are pleased to read that you appreciated our gesture of upgrading you to a luxurious suite. Our chefs take pride in preparing delicious food preparations suitable to your palate and they are happy to hear that you relished our flavorful breakfast delicacies.I am so glad the team starting from the doorman, front desk and kitchen came together to create wonderful memories that you would always remember with fondness. Thank you for your generous words of appreciation for each of them and in particular Chef Vibhor.Once again, thank you for choosing Maiden's hotel for your stay, and we hope to have the opportunity to welcome you back in the future.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Wonderful staff. Beautiful rooms. Lunch in the restaurant was delicious. Higbly recommended
Stayed 1 night in Feb 2024
Response from Prachi Sati on Feb 28, 2024
Dear Guest,Thank you so much for your wonderful review and for choosing to stay with Maidens Hotel.We are delighted to know that you had an excellent stay with us. It brings us great pleasure to learn that our luxurious rooms and delicious delicacies served in our elegant restaurant met your expectations.We truly appreciate your kind words about our team. People are the backbone of our hotel, and I have shared your feedback with them. Your appreciation will undoubtedly encourage them in their continuous pursuit of excellence.We eagerly look forward to welcoming you back in the near future.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Kevin, Seattle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy hotel one of the best in the world value wise.
Stayed 1 night in Feb 2024
Response from Prachi sati on Feb 26, 2024
Dear Guest,Thank you so much for your kind words of praises.It is a pleasure to know that you found our Heritage hotel beautiful and liked the vintage charm. Maidens is a heritage hotel with a history spanning over a century. Established in 1903 as one of Delhi's first hotels. It is indeed reminiscent of the luxurious colonial era with modern facilities.We look forward to welcoming you back.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

8/10 Good

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated in a nice area along Civil Lines and I was impressed by the level of security to enter the property. The building appears very grand and well maintained with nice gardens. Our welcome was very warm and it was nice to see the hotel general manager as we checked in. The rooms (2 suites and 1 premier) were really wonderful. Very spacious and tastefully finished. Everything was maintained to a high standard. Housekeeping was very detailed and there was also a turn down service. We do feel that there is an issue at this hotel when it comes to catering which I will explain. It quickly became evident that the hotel hosts very large touring groups on a regular basis. It seems that they often organise for the groups to dine together and lay out a buffet dinner, which completely occupies the dining areas and prevents the staff being able to cope with other guests who wish to dine. On the first night we were unable to get a table at either venue to eat dinner and had to leave the hotel to eat. This was unexpected but we didn’t mind. On our departure we had an early airport taxi booked and enquired at the desk about an early breakfast in our rooms as breakfast starts at 0700. Unfortunately this did not show up at 0600 as requested and when we went downstairs I was shocked to see dozens of members of a touring group eating breakfast at 0615. I can only give the hotel 4 stars because it allows compromised experience to those not in large tour groups.
Stayed 2 nights in Feb 2024
Response from prachi sati on Feb 6, 2024
Dear Guest,Thank you so much for taking the time to share feedback regarding your stay at Maidens Hotel, Delhi. We are pleased to hear that you appreciated the prime location, colonial architecture and vintage grandeur of our property. It is gratifying to know that you noticed our efforts to provide lush green, aesthetically landscaped gardens and that our well-appointed rooms met your expectations.Our entire team takes pride in offering a warm welcome and unparalleled hospitality. Your appreciation of my team means the world to us, as our people are the backbone of our hotel. I have shared your feedback with the team, and it will inspire and encourage them in their continuous pursuit of excellence.We are disappointed that we were not able to create a lovely experience for you and deeply regret the inconvenience you experienced regarding the dining arrangements during your stay. Rest assured, we will review our dining policies to ensure that all our guests can enjoy a pleasant dining experience without disruption.Regarding the early breakfast request, I am embarrassed to learn that we missed delivering it on time. We aim to ensure that every guest leaves as an ambassador of our hotel. In your case, we clearly failed to do so, and for that, please accept my sincere apologies. In our endeavor to deliver the best possible service, we train our team to develop an eye for detail and take utmost care while handling guests' needs. However, on this occasion, we missed out on the simplest of things. While I know that I cannot undo this experience with us, but I do hope that you will treat this as an anomaly from our otherwise high standards of service and not let it mar your overall impression about us. We hope for the opportunity to serve you again, and we look forward to welcoming you back in the near future.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Sivaprasad

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the stay. The room we booked was spacious, clean, and nice hardwood floors
Response from prachi sati on Feb 6, 2024
Dear Guest,Thank you so much for your kind words of praises.I am delighted to know that you had a truly memorable stay. Our spacious rooms with wood flooring have been designed to offer utmost comfort to our guests. We take ample amount of care in everything to maintain the cleanliness, service standard and hygiene of our rooms and it is a pleasure to hear that they contributed to your positive experience.Once again, thank you for choosing Maiden's hotel for your stay, and we hope to have the opportunity to welcome you back in the future, offering an even better experienceSincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Oscar, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 3 nights in Jan 2024
Response from Prachi Sati on Jan 24, 2024
Dear Guest,It is most kind of you to share your experience with other guests on Expedia.It is a pleasure to hear that you loved our exquisite heritage hotel and had a delightful stay with us. It is our constant endeavor to deliver our best and appreciation such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us. I have shared your sentiments and appreciation with them.Once again, thank you for choosing Maiden's hotel for your stay, and we hope to have the opportunity to welcome you back in the future.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Chris

Stayed 1 night in Dec 2023

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is phenomenal. And it gives you a feeling of being in some old movie. The building is from 1904 but it's been well kept. My room was very spacious and clean. The place is a 3-4 minute walk from the subway, which I found very helpful. The hotel can arrange renting a car and/or a guide for sightseeing purposes including Taj Mahal in Agra. All in all, excellent experience.
Stayed 6 nights in Dec 2023
Response from Prachi Sati on Dec 25, 2023
Dear Guest,It is a pleasure to receive such a great review of us on Expedia.Thank you so much for your acknowledgement of our property's phenomenal charm. Maidens is a heritage hotel with a history spanning over a century. Established in 1903 as one of Delhi's first hotels, it was officially recognized as a Heritage Hotel in 1994. It is indeed reminiscent of the luxurious colonial era with modern facilities.We are delighted to hear that our spacious and immaculate rooms contributed to your positive stay. It is a pleasure to hear that you enjoyed the prime location of our property with the nearest metro station being just 200 meters away connecting the hotel to major sightseeing and shopping destinations.Our concierge team diligently assists our valued guests with booking trips and planning itinerary and they are happy to know that their efforts have been recognised and appreciated. I have passed on your compliments to the team and all of them are very glad to have been able to be of assistance to you. Your feedback will definitely serve as a great source of inspiration for my team.We value your sentiments and look forward to welcome you back to your home at The Maidens Hotel, Delhi.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a heaven in the busy and crowded Delhi. The staff is so welcome and kind to help in any request. This is the best hotel I stayed in India.
Stayed 2 nights in Dec 2023
Response from Prachi Sati on Dec 22, 2023
Dear Guest,We are honored to receive such a heart-warming review from you on Expedia.It is a pleasure to hear that our charming heritage property offering a serene, oasis-like ambience was up to your liking. We are so happy to know that you enjoyed the tranquil atmosphere we strive to create in order to provide our guests with utmost comfort and relaxation amidst the bustling city of Delhi. Thank you for graciously recognizing the team for their warmth, compassion and exemplary service. It has always been our utmost focus at The Maidens Hotel to provide our valued guests with personalised service that meets the highest standards of hospitality. I have passed on your compliments to the team and all of them are very glad to have been able to be of assistance to you. Your feedback will definitely serve as a great source of inspiration for my team.We are extremely delighted to receive your kind words of praises and eagerly anticipate the opportunity to welcoming you back once again.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Lorna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part about Maidens is that they make you feel so welcome, like family. Every detail is taken care of and they are very kind. Everyone went above and beyond to make sure we were comfortable and enjoying ourselves. Highly recommended to everyone to experience this hotel.
Stayed 2 nights in Nov 2023
Response from Prachi Sati on Nov 30, 2023
Dear Guest,Thank you so much for your generous feedback on Expedia post your stay with us.We are glad to know that you appreciated the warm welcome and hospitality that was extended to you. It’s a pleasure to read that you felt well-looked after and the small gestures from our side made a difference. We feel connected with our guest when we put these gestures which come straight from the heart and that we all as a team were able to look after you as a family.It gives me immense joy to hear that our team went above and beyond to make your stay exceptional and extended genuine warmth which contributed to your enjoyable stay. It has always been our utmost focus at The Maidens Hotel to provide our valued guests with personalised service that meets the highest standards of hospitality. I have shared your feedback with everyone at the hotel, your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence.Your kind recommendation means the world to us and we look forward to welcoming you back to your home at The Maidens Hotel, Delhi.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

VenitaTeerun, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Amazing staff they were always very helpful. Loved my stay here.
Stayed 3 nights in Nov 2023
Response from Prachi Sati on Nov 24, 2023
Dear Guest,We are honored to receive such a heart-warming review from you on Expedia.Thank you for your kind words of praise for our exquisite heritage property. Our entire team strives to upkeep the vintage grandeur of our hotel while ensuring that it meets all modern standards of comfort.I am pleased to read that our team was helpful and compassionate and that you loved the hospitality that was extended to you. At Maidens, we always pay special attention to our valued guests and especially curate services to create mesmerizing memories of our property. I will surely pass on your compliments to each one of our team member.We eagerly anticipate the opportunity to welcoming you back once again for yet another remarkable experience.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Veronica, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property- old colonial. Spacious rooms. Polite and helpful staff.
Stayed 4 nights in Nov 2023
Response from Prachi Sati on Nov 9, 2023
Dear Guest,It is always a pleasure to receive such heart-warming comments from our valued guests.Thank you so much for your acknowledgement of our property's old charm. We are delighted to know that you found our Heritage hotel beautiful and liked the vintage charm. It is indeed reminiscent of the luxurious colonial era with modern facilities.Our spacious and luxurious guest rooms are designed to offer utmost relaxation to our guests and we are glad that they contributed to your positive experience.I am pleased to read that the staff was polite and courteous and that you loved the hospitality that was extended to you. Customer service can truly make a difference in the overall experience, and it sounds like the hotel staff excelled in this regard. I will surely pass on your compliments to each one of our team member.We eagerly anticipate the opportunity to welcoming you back once again.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Six stars
This is truly a great hotel. Honestly, I wish I were still there. The hotel and its extensive grounds are really lovely, and I loved my Heritage room. The staff is truly exceptional, I don’t think I’ve every been treated so well, from the moment I was welcomed at the door until the moment they saw me off. They’re really caring, and willing to go well out of their way to make sure everything is perfect for you. Several times, they suggested things I hadn’t thought of. In my case, they were extremely helpful when my transportation to the next city in my itinerary fell through, far beyond anything I could have expected. As another example, the chef in the breakfast room , at his suggestion, prepared special food for me to deal with a food sensitivity. But there are many more examples. I’m really grateful for all they did for me. They deserve six stars.
Stayed 3 nights in Oct 2023
Response from Prachi Sati on Nov 11, 2023
Dear Guest,Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.We are pleased to know that you noticed our attempt to provide our guests with lush green aesthetically landscaped and tranquil surroundings. The hotel has been designed so that guests can enjoy verdant views from every aspect. Our luxurious and colonially-styled rooms are designed to offer highest level of comfort to our guests and we are pleased to hear that the heritage room contributed to your positive experience.I am pleased to hear that our team went above and beyond to offer genuine warmth and willingness and made you feel truly cared for. It has always been our utmost focus at The Maidens Hotel to provide our valued guests with personalised service that meets the highest standards of hospitality have shared your feedback with everyone at the hotel, your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence.Our chefs take pride in preparing delicious dishes especially curated while keeping in mind all food preferences and sensitivities and they are glad to know that their efforts created a lasting positive impression on you.We are extremely delighted to welcome you back.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Alan

Stayed 1 night in Oct 2023

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable, the Maidens Hotel
I had the pleasure of staying at the Maidens Hotel from 9/23-9/27/2023. This is a palatial, quiet, lovely hotel with the best service. I lived in a suite with a confirtalbe living room. I spent a few hours in the living room reading books every day. I still miss that kind of enjoyment. There are four beautiful peacocks in the garden, but unfortunately I didn't see them open their tails. Maybe this regret will prompt me to go to Delhi and stay in the Maidens Hotel again. In the evening of 9/26/2023, I asked a front desk clerk to send 2 postcards to USA for me, but I forgot giving him the postage fee. I received the postcard two days ago and I felt so guilty. Can anyone help me to find him? I sincerely thank him, and please let me know how to contact him and find a way sending the postage back to him? Thank you so much!
Stayed 3 nights in Sep 2023
Response from Prachi Sati on Oct 23, 2023
Dear Guest,It is always a pleasure to receive such heart-warming comments from our valued guests.We appreciate your delightful feedback about our palatial historic property. Maidens is a heritage hotel with a history spanning over a century. Established in 1903 as one of Delhi's first hotels, it was officially recognized as a Heritage Hotel in 1994. Our entire team works diligently to preserve the hotel's unique charm while ensuring it meets modern standards of comfort.Our spacious rooms are indeed our key highlight and we are delighted that you absolutely loved our suite. Reading books in our cosy living room and relishing those tranquil moments is indeed a cherished aspect of the Maidens experience and we are pleased to hear that you appreciated the enjoyment it brought you. The enchanting peacocks in our gardens can be somewhat elusive in displaying their majestic tails, we hope your future visits will be graced with the mesmerizing sight of these magnificent birds in all their splendour.We are glad to hear about the assistance you received from our font desk associate Rachit while sending postcards to USA. Your appreciation means the world to our team and I will surely convey that his exemplary service created a lasting positive impression on you. We at Maidens take great pride in our services and happy guests is the greatest source of motivation for all of us.Your warm words of praise have brightened the day of our people and we eagerly anticipate the opportunity to welcoming you back once againSincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Andrew

Travelled with family
Great service, nice pool, rooms comfortable. No complaints!
Stayed 3 nights in Oct 2023
Response from Prachi Sati on Oct 10, 2023
Dear Guest,It is always a pleasure to receive such heart-warming comments from our valued guests.I am so happy to know that you loved the hospitality that was extended to you. I am glad we could live up to our promise of service excellence and make your stay memorable. Your compliments have been conveyed to the entire team. It is delightful for us to know that you appreciated our swimming pool and spent a rejuvenating time there. Our luxurious guest rooms are designed to provide our guests with comfort and It gives us immense joy to know that they were up to your liking.We eagerly anticipate the opportunity to welcoming you back once again.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed professional, excellent service. Properly aging but kept very clean. Felt secure.
Stayed 2 nights in Sep 2023
Response from Prachi Sati on Oct 3, 2023
Dear Guest,Thank you for sharing your valuable feedback on Expedia regarding your recent stay with us.We are thrilled to hear that your stay was comfortable and that our team’s efforts contributed to your positive experience. We appreciate your kind acknowledgement about the hotel having a vintage feel and we are delighted that you recognized our efforts and commitment towards its upkeep, cleanliness and ensuring a well-maintained environment. Your appreciative comments on the safe and secure hotel atmosphere is a true testament to the high standards of hospitality we uphold. Our entire team goes above and beyond to offer genuine warmth and willingness and make our guests feel truly welcomed and cared for and your satisfaction means the most to us.The team and I are grateful for your support and look forward to welcoming you back soon.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

8/10 Good

Prasanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with an old world charm!
Stayed 3 nights in Sep 2023
Response from Prachi Sati on Oct 2, 2023
Dear Guest,Thank you for reviewing us on ExpediaWe are delighted to know that you had a comfortable stay at our hotel and loved the vintage charm. Maidens is a heritage hotel with a history spanning over a century. Established in 1903 as one of Delhi's first hotels, it was officially recognized as a Heritage Hotel in 1994. Our entire team works diligently to preserve the hotel's unique charm while ensuring it meets modern standards of comfort and cleanliness.We hope to have the opportunity to welcome you back in the future, offering an even better experience. Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Parambir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

George, Marrickville

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and wonderful service!
Stayed 2 nights in Sep 2023
Response from Prachi Sati on Sep 29, 2023
Dear Guest,Thank you so much for taking out time to share your recent stay experience with us.Sincerely appreciate your delightful feedback about our exquisite heritage property. Maidens Hotel is not just a place to stay, it’s an experience that takes you back in time with its colonial architectural grandeur.We take great pride in creating a comfortable atmosphere for our guests and your recognition of our efforts is a great motivator for us. I will surely pass on your compliments to each one of our team member.We eagerly anticipate the opportunity to welcoming you back once again.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

Ruchir

Stayed 1 night in Sep 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Jun 2023

10/10 Excellent

pravin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and welcoming
I booked Maiden's to experience history and was not dissappointed . It is a beautifully maintained heritage hotel built around 1900 . We are lucky that we get to experience this today. Expansive grounds - huge rooms where every thing is spick and span and works as it should . However the best part is the staff. Always polite , courteous and welcoming . Compliments to management and staff for a wonderfull stay.
Stayed 2 nights in Aug 2023
Response from Prachi Sati on Sep 8, 2023
Dear Guest,Thank you so much for taking out time and sharing your stay experience with us on Expedia.Thank you so much for your acknowledgement of our property's old charm. We are delighted to know that you found our Heritage hotel beautiful and liked the vintage charm. It is indeed reminiscent of the luxurious colonial era with modern facilities. I am delighted to know that you loved your entire stay at Maidens and especially the vast tranquil lawns and spacious guest rooms. It’s our team that makes our hotel special – I am very lucky to have a dedicated team of ladies and gentlemen who do all they can to delight our guests and ensure they carry everlasting and fond memories. I have shared your feedback with everyone at the hotel, your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence.We look forward to welcoming you back soon.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

10/10 Excellent

SHIGEHISA

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Arvind

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Excellent.
Stayed 1 night in Sep 2023

10/10 Excellent

Deron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic old school hotel with staff who bent over backwards to accommodate and serve its guests.
Stayed 2 nights in Sep 2023
Response from Prachi Sati on Sep 6, 2023
Dear Guest,Thank you for leaving a review about us on Expedia.We are delighted to know that you found our Heritage hotel beautiful and liked the property’s old charm. The team is truly glad to have been able to create some lasting memories of your stay with us and we are sure that you would return to us for a rejuvenating break.We are extremely delighted to welcoming you back.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old colonial style building in a quiet area very close to Civil Lines metro stop. Room was very large and comfortable. Staff attentive and friendly. Saluting men in British police style uniforms was a nice touch! Food really nice if a little expensive. Only downside was we saw rats in the bar area.
Response from Prachi Sati on Aug 30, 2023
Dear Guest,Thank you so much for your valuable feedback on Expedia.We are delighted to know that you found our Heritage hotel beautiful and liked the vintage charm. It is indeed reminiscent of the luxurious colonial era with modern facilities. It’s a pleasure to know that you had a memorable and delightful stay with us. The team takes personal pride in delivering warm, intuitive and genuine service for all our guests - it is such a delight to know that you were impressed with our service delivery.I want to sincerely apologise for the unsettling incident involving a rat in our bar area. Please accept my deepest apologies for any discomfort this may have caused you. This occurrence is completely atypical and falls shots of our usual standards. We are taking immediate action to thoroughly address and resolve this issue to ensure that such incidents never happen again. We would request you to please treat this experience in isolation and not let it mar your impression of the hotel.The team and I are grateful for your support and look forward to welcoming you back soon.Sincere Regards,Prachi SatiGeneral ManagerMaidens Hotel

8/10 Good

Arbia

Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed
We had a really good time. Both restaurants Staff’s and pool side staff’s was very friendly and Only downside was the swimming pool doesn’t stay open very late.
Stayed 3 nights in Jul 2023
Response from Nairwita Basu on Jul 12, 2023
Dear Guest,Thank you for sharing your valuable feedback on Expedia and I am glad to know that you had a memorable stay.With regards to your feedback about our swimming pool timings, our pool opening and closing hours have been kept from sunrise till sunset keeping in mind the safety and security hazards in absence of the natural light. This is followed in all our hotels and ensure maximum safety for our guests. It is our team that makes our hotel special and we are very fortunate to have a dedicated team of ladies and gentlemen who do all they can to delight our guests and ensure they carry everlasting and fond memories. I have shared your feedback with everyone at the hotel and your appreciation means the world to our people. I am certain that will inspire and encourage them in their continuous pursuit of excellence.The team and I look forward to welcoming you back.Best regards,Nairwita BasuFront Office ManagerEIH Limited- Maidens Hotel

10/10 Excellent

Tenzing

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property with very friendly staff thank you for awesome service
Stayed 1 night in Jun 2023
Response from Prachi Sati on Jun 28, 2023
Dear Guest,It was a pleasure having you with us on your recent visit.We are delighted to note that your stay at our hotel was comfortable and that the services provided by the team were to your satisfaction. My entire team is committed to quality service and your recognition will inspire all of us.Thank you for sharing such a wonderful feedback. We all look forward to welcoming you back for another memorable stay.Sincere Regards,Prachi SatiHotel ManagerMaidens Hotel

10/10 Excellent

Arshad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
I have stayed in many 5 star hotels both in US and outside. The stay in maidens and the hospitality was the best. The staff have an excellent attitude and are very helpful. I would highly recommend this place to stay.
Stayed 4 nights in Jun 2023
Response from Prachi Sati on Jun 26, 2023
Dear Guest,It is most kind of you to share your experience with other guests on Expedia.It was wonderful to have you stay with us and I am happy to know that all of you enjoyed the hospitality and that the hotel as a product exceeded your expectations. It is well travelled and discerning guests like you who lend stature to our hotel and we deeply value your sentiments and generous words of appreciation.It’s our team that makes our hotel special – I am very lucky to have a dedicated team of ladies and gentlemen who do all they can to delight our guests and ensure they carry everlasting and fond memories. I have shared your feedback with everyone at the hotel, your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence.We immensely value your patronage and the team and I look forward to welcome you back to the Maidens.Sincere Regards,Prachi SatiHotel ManagerMaidens Hotel

10/10 Excellent

Madhuri

Stayed 3 nights in Jun 2023

10/10 Excellent

Alexander

Stayed 4 nights in Jun 2023

10/10 Excellent

Ean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Maidens Hotel is fantastic. Stayed here twice in June 23. The old colonial building and grounds are beautiful, rooms big and comfortable, and the staff are amazing. Definitely recommend and will stay here again if back in Delhi.
Stayed 2 nights in Jun 2023
Response from Prachi Sati on Jun 20, 2023
Dear Guest,Thank you for generously reviewing us on Expedia.We at Maidens take great pride in our services and happy guests is the greatest source of motivation for all of us. Thank you for appreciating the architecture, lawns, rooms and the ambience of the hotel. I am sure your words of encouragement would go a long way in inspiring and motivating us to deliver Service Par Excellence to all our discerning guests. It is wonderful that we were able to create a memorable stay for all of you.Thank you so much for appreciating our team. People are the backbone of our hotel. I have shared your feedback with the team - your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence.I look forward to welcome you back many more times.Sincere Regards,Prachi SatiHotel ManagerMaidens Hotel

10/10 Excellent

Lesley

Stayed 1 night in Jun 2023

10/10 Excellent

Praveen

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 2 nights in Jun 2023

10/10 Excellent

Guy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maidens exceeded our expectations...and more
We chose Maidens for its great location near old Delhi and for its nice architecture. We got even more: a nice welcome with sparkling wine after our long flight, a nice restaurant and a lovely garden for breakfast.
Stayed 2 nights in Apr 2023
Response from Prachi Sati on Jun 7, 2023
Dear Guest,Thank you for your valuable feedback on Expedia. Thank you so much for appreciating our location, architecture and lawns. The team is truly glad to have been able to create some lasting memories of your stay with us and we are sure that you would return to us for a rejuvenating break.Our heartfelt thanks to you once again for your gracious comment. We hope to have the pleasure of welcoming you back many more times.Sincere Regards,Prachi SatiHotel ManagerMaidens Hotel

8/10 Good

PETER, Manchester

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great 2-night stay. It’s a lovely, quiet, oasis in a crazy city. The staff were great and the room was very comfortable. But there are a few areas which could be improved. Wi-Fi is very poor. It’s 2023 - hotels of this calibre should not be punishing guests with throttled speed unless they pay for Wi-Fi. This was a thing maybe 15 years ago but it was a surprise to find it still happening here. Buffet breakfast was excellent overall but: Multigrain bread stale both mornings Cheese cut so thinly it was totally shrivelled No one offered us eggs at our first breakfast Dinner in the Curzon Room was great. Calvary Bar was a bit sad. Bland decor/lighting and zero atmosphere. Felt more like a railway waiting room than a bar in a 5-star hotel. Room: Aircon very noisy Bath water not so hot on first night Nescafé and powdered milk is a bit of a poor offering Pool is fantastic. Great size and perfect temperature, but: No Cointreau for cocktails (I wanted a margarita) Drinks service took forever on first day Room service got our order wrong. We were sent veg noodles and chicken with ginger & scallion. We actually ordered chicken noodles and shrimp with ginger & scallion. However, the food was delicious and we were hungry so we didn’t say anything at the time. One final note - I spent half an hour completing an online questionnaire for the hotel but it wouldn’t let me submit it at the end so all the information was lost.
Stayed 2 nights in Jun 2023
Response from Prachi Sati on Jun 8, 2023
Dear Guest,Thank you for taking out time and sharing the most precious feedback with us on Expedia post your stay with us.It is delightful to know that you had a pleasant stay. The team takes personal pride in delivering warm, intuitive and genuine service for all our guests. We are truly humbled for the generous appreciation of our team members and will convey the regards to them.Our Dharma and singular goal is to create guest delight, if the guest leaves unhappy we have failed to live up to the goal we have set for ourselves. We always place our guest first, hence, I am extremely perturbed to learn about your overall experience in the hotel. We treat guest feedback as a gift as it is invaluable to us in our ongoing quest to closely monitor and improve the level of service we provide. I have made a good note of your feedback regarding the lapses in the food order, Wi-Fi connectivity and the online survey. I sincerely apologize for the inconvenience caused to you. We do our best to train our people to develop an eye for detail as well as take utmost care while handling guests needs. It is quite apparent that we have delivered short of your expectations and standard of our service. I have shared your feedback with the concerned team and assure you that a similar situation would not be repeated in the future.On behalf of the entire team please accept my apologies once again. Please do give us another opportunity to reinstate your faith in us.Sincere Regards,Prachi SatiHotel ManagerMaidens Hotel

10/10 Excellent

Aimee

Stayed 1 night in May 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, room comfort
Maidens never fails to deiight, the staff is it's main asset, they are warm, polite and really do go the extra mile to meet guests needs. The food was consistently excellent, breakfast was awesome. The pool area is immaculately clean and the staff there really ensures you are hydrated and comfortable. Thank you to all,we can't wait for our next trip to Delhi, which will of course be to Maidens Hotel
Stayed 6 nights in May 2023
Response from Prachi Sati on May 15, 2023
Dear Guest,Thank you for sharing your precious feedback on Expedia.We are truly grateful for the wonderful things you have said about the hotel specially the food preparations and the swimming pool. At Maidens, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.We at Maidens have always believed that people are our biggest assets and your comments re-affirm our belief that the team makes such a big difference. Your appreciation for my team means the world to us and brings us great joy and inspires us even more.Our heartfelt thanks to you once again for your gracious comment. We hope to have the pleasure of welcoming you back many more times.Sincere Regards,Prachi SatiHotel ManagerMaidens Hotel

10/10 Excellent

Tara

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a remarkable stay! The staff went above and beyond every single day and we are truly grateful for the experience. The groundskeepers do an amazing job and the outdoor space is incredible. The room was a little musty and a bit outdated decor-wise, but the hotel, grounds, and pool more than made up for it. We had a wonderful stay and we chose the perfect hotel in Delhi!!!!
Stayed 3 nights in Mar 2023

10/10 Excellent

Chandrika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely heritage property surrounded by beautiful gardens. Fabulous room. Staff were always smiling and helpful. Pool was large and in a beautiful bird filled garden. Our stay felt very peaceful.
Stayed 1 night in Mar 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, world-class hotel
This is a really brilliant hotel in every respect. The service was phenomenal and the staff was outstanding, especially Mehak at the front desk. We told them that it was our honeymoon and we received an upgrade and beautiful room decoration. The room was extremely spacious, with a very comfortable bed and excellent bathroom facilities. The pool is lovely to lounge by and the food options are great. We had a fantastic stay at this world-class hotel and cannot have been more satisfied.
Stayed 1 night in Feb 2023
Response from Prachi Sati on Feb 15, 2023
Dear Guest,Warmest greetings from The Maidens Hotel, Delhi !Thank you so much for staying with us and for sharing your valuable comments with the Expedia community.We are so delighted to learn that you had an overall great experience, and that you particularly liked the hotel design, the professionalism of our staff, your room and the food.Please rest assured I will share your words of appreciation with Mehak and the entire team, they will be more than happy to know that they contributed to make your stay memorable.Once again, thank you for your comments on behalf of all of everyone, also for making us your choice of staying.We really look forward welcoming you back soonYours Sincerely, Prachi Sati Hotel Manager Maidens Hotel

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maidens is a wonderful hotel - highly recommended. It’s a classic building, very well maintained, and the service is impeccable.
Stayed 3 nights in Jan 2023
Response from Prachi Sati on Feb 3, 2023
Dear Guest,Warmest greetings from The Maidens Hotel, Delhi!Thank you so much for staying with us and for sharing your valuable comments on Expedia.We are so delighted to learn that you had an overall great experience, and that you particularly liked the hotel design, and service.Once again, thank you for your comments on behalf of all of everyone, also for making us your choice of staying.We really look forward welcoming you back soon.Yours Sincerely, Prachi Sati Hotel Manager Maidens Hotel

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, a little outdated which can also be charming. The staff were outstanding, very friendly and helpful.
Stayed 4 nights in Jan 2023
Response from Prachi Sati on Jan 28, 2023
Dear Guest,Thank you so much for choosing to stay with us at The Maidens Hotel, Delhi.We are truly grateful for your recommendation and your wonderful feedback about our staff, service and hospitality. Such words of appreciation are certainly a huge inspiration for us in our constant endeavor to further exceed guest expectations.It was a pleasure to have you stay with us and we look forward to welcoming you back during your next visit to the capital.Yours Sincerely, Prachi Sati Hotel Manager Maidens Hotel

10/10 Excellent

MINI

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Prachi Sati on Jan 23, 2023
Dear Guest,Thank you so much for sharing your heart warming review about The Maidens Hotel, Delhi.It is our constant endeavor to create memorable and distinctive experiences for our patrons and it is wonderful to receive such kind words of acknowledgment. We look forward to welcoming you back during your next visit to the capital.Yours Sincerely,Prachi Sati Hotel Manager Maidens Hotel