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Reviews of Quality Inn Spearfish

2.5 out of 5
Quality Inn Spearfish
2725 1st Ave, Spearfish, SD

Reviews

8.0

Very good

Rating 10 - Excellent. 131 out of 384 reviews" "
Rating 8 - Good. 145 out of 384 reviews" "
Rating 6 - Okay. 65 out of 384 reviews" "
Rating 4 - Poor. 29 out of 384 reviews" "
Rating 2 - Terrible. 14 out of 384 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property, decent price.
Stayed 1 night in Mar 2024

6/10 Okay

Brad

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

KEVIN

Travelled with family
Breakfast was missing in my opinion had a couple things thats it. Stayed in rapid city few nights before same hotel they had a whole spread for breakfast. Place wasn't great but not terrible just ok
Stayed 1 night in Mar 2024

8/10 Good

Janet

Liked: Staff & service
Initially noticed the large floor mat by the entry doors was dirty; needed a good vacuuming! Judging by attendent occupied in a supply room (behind front desk) with vacuum sitting out as though that would be his next duty. Thought the Lobby was so bleak of color and design; though sofas and end tables were of Quality, there lacked a little flair that could be inexpensively added by a vase` with silk flowers on one side of loveseat (sofa) or an add of a unique table lamp could help kivin the room. Because we booked reservation with third party, desk clerk could not provide me with an invoice or state for what my credit card was paying. Strange in my view since I was to carte blanche sign the establishment's contract.
Stayed 1 night in Mar 2024

10/10 Excellent

Gail

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Short stay, staff was friendly.
Stayed 1 night in Mar 2024

2/10 Terrible

Tim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found a filthy sock in the room when I first walked in and then found a bed bug infestation in the mattress. I took pictures and video. Staff was happy to give a refund and I left immediatly

4/10 Poor

Vickie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Advertise a pool and hot tub but they are not in working order and havent been for sometime. They send people to sister hotel across the street. Sister hotel is tired of it and no longer allowing it. Fix them or dont advertise them. Hotel manager, nre young gal, was quite nice.
Stayed 3 nights in Feb 2024

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

kim

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
So-so
Perhaps because we were traveling with our dog, we received a little lesser quality room but several items in our room worked poorly or didn't work. I did report the items to the front desk and hopefully, the room has been repaired before anyone else stayed in it.
Stayed 1 night in Dec 2023

10/10 Excellent

lorrayne

Stayed 1 night in Jan 2024

6/10 Okay

Kevin, Bemidji

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff smoked right next to the doors and every hallway by door smelled of cigarettes and other things. The luggage cart was not very solid, and should be fixed or replaced. Breakfast was very minimal and nothing healthy or had protein for the day. Definitely needs to have a lower price to get people to go to it.
Stayed 1 night in Dec 2023

4/10 Poor

Caroline

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

R

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical Quality Inn; clean, nice pool, and good bed and television. It is great to be able to travel with my dogs who weigh 8 pounds and 12 pounds.
Stayed 1 night in Dec 2023

2/10 Terrible

VERNAL

Disliked: Cleanliness, staff & service, property conditions & facilities
There is no elevator. I am disabled and was told that a king on the first floor would be an upgrade. But then they found a clean 2 queen room. The bathroom has mold. We could hear the TV above us, every step, movement, talking, and water running. If you want to sleep, find another place.
Stayed 1 night in Dec 2023

4/10 Poor

Emily

The staff was incredibly unprofessional - very sloppily dressed and smelled like weed. Our room wasn’t properly stocked with any of the essentials like hand towels, wash cloths, soap, shampoo, anything like that. There was also a baby’s onesie left on the vent in the bathroom…like what?! I know wanted to give this hotel the benefit of the doubt, but wow it was bad if I’m being totally honest.
Stayed 1 night in Nov 2023

4/10 Poor

Bryce

Stayed 1 night in Nov 2023

4/10 Poor

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the savings
The first room they gave us on the ground floor had a window that wouldn't lock and a screen that had been torn out. The second room had a strange odor plus at least one of the bed pillows smelled like it had been used. Couldn't wait to leave! Wonder how it got such a high review.
Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Casi

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very noisy in the hallways from others. Hot tub not working, no ice machine. People were gathered downstairs and talking very loudly late at night.
Stayed 1 night in Nov 2023

2/10 Terrible

samantha

There was someone in the room they wanted to give me who apparently was family to the front desk guy
Stayed 1 night in Nov 2023

6/10 Okay

tonya

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Hotel was clean but had to find the local number to call the front desk to get checked in. The breakfast was below average.
Stayed 1 night in Nov 2023

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A long walkcto the eoon
Stayed 1 night in Oct 2023
Response from JW on Nov 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

kendra

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Good for a place to crash for a night but don’t expect much. The room was average cleanliness. Pool and hot tub were in op. Staff was dressed in sweats and pajama pants at check in. The only thing worth eating in the breakfast area was the milk and yogurt. You get what you pay for, if you want more than a clean bed go elsewhere.
Stayed 1 night in Oct 2023
Response from JW on Nov 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

Kolton

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Good for the price. I wouldn't expect any better from more expensive hotels right next door.
Stayed 2 nights in Oct 2023
Response from JW on Nov 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

2/10 Terrible

Thomas, Spokane Valley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Jetted tub in room was missing parts. Lack of hot food. Pool and whirlpool out of order.
Stayed 1 night in Oct 2023
Response from GM on Nov 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Poor

Judith

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was very rundown. Room above us was very noisy all night. Front desk people were very nice.
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

John

Rooms were clean. Outside the hotel area are clean
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Larry

Travelled with partner
Property seemed tired, stains in sink, fitted sheets stretched out and didn't stay in place
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

Sandra

Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

John

Liked: Cleanliness, staff & service
Pool was closed
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
The ice maker was broken. The toilet hadn’t been cleaned. There was only one chair in the room for two people.
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

2/10 Terrible

Katrina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were told upon check in that neither the pool or hot tub were functional, but that Fairfield owned the property and if they weren't too busy we could use their facilities. We'd have to go over ourselves and check, though.The ice maker was out of order, the pop machine's cooling function was out of order, hotel staff were in street clothes and breakfast contained no protein option other than sugary yogurt. The rooms are extremely dated and look nothing like what's on the website. Definitely not worth the $142 this totalled with fees. It seems like Fairfield could either put a little money into this or shut it down.
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Kathryn E

Travelled with group
Liked: Cleanliness, staff & service
Entry light switch was connected to fan over tub. Irritating that fan was running with light on.
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Will likely stay again
Stayed 3 nights in Aug 2023
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Needs updated bad
The building needs a facelift bad on the outside . The rooms were good and very clean . The staff was very helpful and very pleasant to talk with but that was only when they wasn’t outside in their car smoking cigarettes . Ice machine doesn’t work and hot tub was also broken .
Stayed 6 nights in Aug 2023
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

Casandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Sep 2023
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

2/10 Terrible

Alice

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't get room I booked. Second room tv didn't work and room wasn't cleaned. To get to third room had to claim stairs with a bad knee. Room wasn't that clean. Linen was ripped and dirty. Will Not ever stay there again.
Stayed 4 nights in Sep 2023
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Ron

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Ice machine broken, hot tub broken, soda machine wouldn't cool, need to put in fridge to cool. Sink real shallow and no vanity. Breakfast below average,
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was down, hot tub down, ice machine down, vending machine refrigeration down, un ironed sheets and actual feces on the outside of the toilet and floor. Really disappointed with Expedia for rating this place.
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Tamara, Wright

Stayed 1 night in Aug 2023
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from GM on Aug 31, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Poor

Gordon

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Three night stay and did not see housekeeping in our room. Breakfast area did not appear to have a staff member supervising and restocking breakfast items. Air conditioning unit ran but was somewhat ineffective.
Stayed 3 nights in Aug 2023
Response from GM on Aug 31, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
I'd definitely stay here again.
Stayed 2 nights in Aug 2023
Response from GM on Aug 31, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

Erika

Stayed 1 night in Aug 2023
Response from GM on Oct 3, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

Stephanie J., Spearfish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Aug 2023
Response from GM on Aug 31, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

2/10 Terrible

Cliffard D

Disliked: Staff & service, amenities, property conditions & facilities
Infant child in lobby office on floor Check-in guy in trucker hat was clueless Breakfast--even oatmeal-was inedible Car with loud mufflers idled outside my window for half hour, around midnight-- assume someone was conducting business while he waited
Stayed 1 night in Aug 2023
Response from GM on Aug 31, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Jerry

Stayed 3 nights in Aug 2023
Response from GM on Aug 31, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Very dirty. Pool, rooms, hallways, stairs were all dirty. Nice workers tho.
Stayed 2 nights in Aug 2023
Response from GM on Aug 31, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

2/10 Terrible

claudia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not stay here again
First off i payed $222 for a room that smelled like pee and cigarets and stink bathroom carpet was smelly and pieces missing the bed was itchy we got bites all over our body furniture bed and mattress looked like junky hotel old and smelly like in pics i couldnt sleep cause of smelly cigaret pillow cases and pee it was strong
Stayed 1 night in Aug 2023
Response from GM on Aug 31, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.