Dear Sheldon, Thank you for choosing us. Our mission is always to provide a comfortable hotel experience to all our guests. However, we apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of flawless accommodation. Our housekeeping team is at work to check the areas you mentioned. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Ed Matthew, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Stephanie, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Further, we regret that our breakfast choices were not meeting your expectations, and we will share them with the team for improvement. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Jason, We genuinely appreciate your detailed feedback and are pleased you enjoyed most aspects of our hotel. It's gratifying to know that you appreciated our clean accommodations and convenient amenities. However, we apologize for the issues you encountered during your stay, including the lack of attention from our staff and cleanliness concerns in the hallways. We regret any inconvenience these issues may have caused. Your feedback is invaluable to us as we continuously strive to improve our guests' satisfaction. We hope that you'll consider giving us another opportunity to welcome you back and exceed your expectations in the future. Sincerely,Hotel Management

Dear Brittany, Thank you for choosing Extended Stay America and for appreciating our easy check-in. We are happy you enjoyed your visit and had a wonderful time in your clean, comfortable suite. Our friendly and helpful staff left a remarkable thought, which is excellent to know. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

Dear Ecclesiaste, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that being informed of an overbooking situation and unable to stay with us is highly frustrating, and we deeply regret any distress caused. Please allow us to check with the team concerned to see what went wrong. In the meantime, please connect with the front desk team for assistance. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

Dear Gary, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Bill, Thank you for making Extended Stay America your home away from home! It is wonderful to read that we were able to provide you with an outstanding stay once again. It means a lot that you choose to stay with us over all of the other hotels in the area. We hope to see you again soon.Sincerely,Hotel Management

Dear Tony, Thank you for taking the time to share your review. We are disappointed to see your comments, as providing a positive guest experience is our top priority. Your feedback is incredibly important to us, and we sincerely apologize for not meeting your expectations. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Sincerely,Hotel Management

Dear Melvin, Thank you for taking the time to share your comments. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope we have the opportunity to make it up to you on a future visit. Sincerely,Hotel Management

Dear Jason, We sincerely apologize for your unacceptable experience during your stay. Your feedback regarding the ongoing construction, elevator condition, internet service, and odor issues is deeply concerning. We understand the importance of providing our guests with a comfortable and enjoyable stay and regret that we fell short of meeting your expectations. We take your comments seriously and will address these issues promptly to ensure improvements are made. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Cathie, We apologize for the unacceptable conditions you encountered during your stay. Your feedback about the cleanliness, odor, and safety concerns with the smoke detector is deeply concerning. We take these matters seriously and will address them immediately with our team to ensure that our rooms meet the highest cleanliness and safety standards. Your comfort and well-being are our top priorities, and we regret that we fell short of meeting your expectations. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Melanie, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Wayne, Thank you for choosing our hotel on your recent visit to the area. Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure every guest has an exceptional stay; therefore, we are delighted to exceed your expectations. It is always a joy to see our guests excited about returning; we look forward to it. Thank you again, and safe travels.Sincerely,Hotel Management

Dear Dejvid, Thank you for posting a review of your recent visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We will work harder so your next stay is outstanding in every way. Until then, safe travels!Sincerely,Hotel Management

Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. We hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Michael, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We have shared your feedback with our team so these issues do not happen again, and we are grateful for your patience during your time with us. Thank you again for your candid feedback; without it, we cannot improve. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Paula, Thank you for staying with us. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. We strive to deliver exceptional accommodations combined with outstanding service to every guest, and we appreciate you noticing our efforts. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Geoffrey, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Also, our maintenance team is working on the elevator to fix the same. Please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Robie, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Kathy, We sincerely apologize for the inconvenience you encountered during your stay. Your feedback highlights areas where we need to improve, and we genuinely appreciate you sharing your experience. Rest assured that your comments will be taken seriously, and we'll work diligently to address these issues. Our goal is to provide a clean, comfortable, and professional environment for our guests, and we apologize for falling short of your expectations. We appreciate your feedback as it helps us make the necessary changes to enhance our guests' experience. We hope you will reconsider staying with us in the future and give us an opportunity to provide a better experience.Sincerely,Hotel Management

Dear Bridgette, Thank you for posting a review of your recent stay. However, we are sorry for the issues with your room's air conditioner and that it was not addressed promptly. We appreciate you bringing this to our attention. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Regarding the outside doors, we appreciate your concerns and will look into the matter on a priority basis. Please feel free to connect with the front desk team for further assistance. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Joan, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your recent stay with us. While we are pleased that you loved the gracious hospitality of our front desk associates, we apologize for the inconvenience caused by the elevator's temporary issue. We are working with our maintenance team to fix this immediately and ensure future guests are not similarly impacted. Moreover, we take your comments about the breakfast seriously and will explore ways to improve the offerings. We appreciate your understanding and patience in these matters, and we'll work diligently to enhance our guests' experience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Managemen

Dear Janet, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. The condition of our property you describe is unacceptable and not representative of our quality standards. We are sorry that these issues compromised your plans with us, and we regret that you had to cancel with us. Please allow us to review the situation you mentioned to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for further assistance. We appreciate your patience, and we hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Managemen

Dear Jennifer, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Denise, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

Dear Caesar, Thank you for choosing Extended Stay America. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Matthew, We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. We want to apologize for the excessive noise due to other guests. We understand your frustration, and we are grateful for your patience. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. Thank you again for sharing your sincere observations, and we hope to welcome you back soon! Sincerely,Hotel Management

Dear Joe, We're truly sorry to hear about your negative experience. This doesn't meet our usual standards, and we appreciate you bringing it to our attention. We value your feedback and will address these issues to ensure a better experience for our future guests. Please know that this does not reflect our typical service, and we hope you'll consider giving us another chance to provide a more pleasant stay. Your comfort and satisfaction are important to us, and we're committed to improving.SincerelyHotel Management