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Reviews of The Ritz Hotel at Garden Oases

3 out of 5
The Ritz Hotel at Garden Oases
Porras Street, Bo. Obrero, Davao, Davao

Reviews

7.2

Good

Rating 10 - Excellent. 26 out of 135 reviews" "
Rating 8 - Good. 57 out of 135 reviews" "
Rating 6 - Okay. 26 out of 135 reviews" "
Rating 4 - Poor. 16 out of 135 reviews" "
Rating 2 - Terrible. 10 out of 135 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Stayed 2 nights in Jan 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Ritz had everything we needed, Location, 3 in one room, Best of all was value and cleanliness for money
Stayed 1 night in Jan 2024

10/10 Excellent

Pradeep

I booked for my wife and son. They loved it so thanks for great experience.
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Liked: Staff & service, room comfort
Food served was delicious including the hot chocolate, staff was friendly & professional
Stayed 5 nights in Dec 2023

10/10 Excellent

BALTAZAR

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All

10/10 Excellent

Almira

Stayed 2 nights in Oct 2022

8/10 Good

AMBROSIO

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything is good, has a parking area, has sorrounding area, swimming pool, separate kitchen and the room is clean.. recommend to stay this hotel
Stayed 2 nights in Jun 2022
Response from Ritz Hotel on Oct 15, 2022
Mabuhay ug madayaw!Thank you for your review. We are looking forward to welcoming you back soon.Salamat, ingat po!

2/10 Terrible

MOHAMMED

Business traveller, Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
Not good staff, try to cheat costumers, I ask for night staff for drop off airport ,she said 700 peso morning staff charged 1000 peso., Shower doesn’t work properly, no hot water. I booked hotel with breakfast. Staff said no breakfast.
Stayed 3 nights in May 2022

8/10 Good

Abisai, Mountlake terrace

Liked: Staff & service, amenities, property conditions & facilities
Convenient location. Good surroundings
Stayed 1 night in Apr 2022
Response from Ritz Hotel on Oct 15, 2022
Mabuhay ug madayaw!Thank you for your review. We are looking forward to welcoming you back soon.Salamat, ingat po!

6/10 Okay

Epifania

Travelled with family
Stayed 1 night in Apr 2022

8/10 Good

Hoazy

Travelled with family and small children
Liked: Cleanliness, staff & service
There were a couple minor problems with the room, with two guests they only allowed one breakfast free, and they charged a pretty hefty fee for using the pool. That said it was a nice room, quality hotel, very inexpensive, and a nice stay overall (and the food you could buy there was wonderful).
Stayed 2 nights in Feb 2022
Response from Ritz Hotel on Oct 15, 2022
Mabuhay ug madayaw!Thank you for your review. Rest assured, this will be taken into consideration as we continue to better improve our services.Salamat, ingat po!

8/10 Good

Jaynul-Ali

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Dec 2021

4/10 Poor

David Mark

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2021

4/10 Poor

Joy

Stayed 1 night in Aug 2021

8/10 Good

steve

Liked: Cleanliness, room comfort
hello My wife and I recently spent 2 nights at the Ritz.Overall it was a gd experience ? But there was a couple of things that could have made it better?No.1 the wifi was slow and we couldnt really make use of it? No.2 the cable tv was terriable with 3philippino channels only and 1 english channel,hbo? But there was no volume on it? we called someone to fix it but he couldnt so we turn off? N0.3 the food was good but pricey! ITS 10% more in the restrauant then the room service? the pool was great and nice ambiance in the nice garden setting next to pool and restra. so rate it a 7 of 10. sn
Stayed 2 nights in Jul 2021
Response from Ritz Hotel on Oct 15, 2022
Mabuhay ug madayaw!Thank you for your review. Rest assured, this will be taken into consideration as we continue to better improve our services.Salamat, ingat po!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good budget-friendly hotel
The good: hotel staff very friendly and accommodating, good food, clean rooms. The bad: older hotel that needs a facelift, lukewarm shower, very slow internet that regularly cuts out.
Stayed 8 nights in Apr 2021
Response from Ritz Hotel on Oct 15, 2022
Mabuhay ug madayaw!Thank you for your review. Rest assured, this will be taken into consideration as we continue to better improve our services.Salamat, ingat po!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Better if pool guest are free. Instead paid for each guest.
Stayed 1 night in Apr 2021
Response from Ritz Hotel on Oct 15, 2022
Mabuhay ug Madayaw!Thank you for your review. Rest assured, this will be taken into consideration as we continue to better improve our services.Salamat, Ingat po!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
The price is okay. I requested for matrimonial bed but they somehow forgot or mistakenly booked us with a two single bed room. However, they were nice enough to correct it by giving us the deluxe room. The problem with the room is the aircon, for 2 nights we endured sleeping in a very humid room because the aircon is not functioning well. Not happy with the service as well, I believe they have a very few staff, we requested for room make-up but no one attended. Even the assistance of having our things taken to our room took them hourssss.
Stayed 1 night in Dec 2020
Response from Ritz Hotel on Oct 15, 2022
Mabuhay ug madayaw!Thank you for your review. Rest assured, this will be taken into consideration as we continue to better improve our services.Salamat, ingat po!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and stinky even for free I don’t want to stay!
Stayed 4 nights in Sep 2019

6/10 Okay

Vannie

Disliked: Room comfort
Lacking Complimentary and Basic Items
The pool is really good. Just no phone/intercom and no hair dryer, those are needed since they have pool, you want to dry your hair. No dental kit and slippers in the rooms.
Stayed 1 night in Jun 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the ritzier ritz
from the deal i got from hotels .com it was a great deal ,,, rooms are big and clean ,, beds comfortable and large ,, restaurant and pool ,, pool bar are top notch , location is a little ways away from the malls and parks ,, but taxis are cheap enough ,, staff and security were good,, cops eat for free so there allways around
Response from Aileen on May 26, 2018
Dear Guest., I appreciate your positive feedback about our hotel.We do take pride in catering to our guests needs the best way we can and I'm looking forward having you again as a guest on our hotel.Thank you!

10/10 Excellent

Val, Davao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Hotel
What I like about this hotel is that it is very accessible at the same time the facilities they have is at par with other high end hotel at a fraction of the cost.
Stayed 1 night in Mar 2018
Response from Aileen on May 26, 2018
Dear Guest,thank you for your positive feedback. I am so glad to hear that you enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel comfortable.
Overall good experience.Have stayed there before and was surprised to be remembered.Had room issues which were dealt with.But it's the staff I appreciate.From Jasmin to Paul to and everyone else.The staff makes the hotel !!!
Stayed 4 nights in Feb 2018

10/10 Excellent

Jacqueline

Liked: Staff & service, property conditions & facilities
Breakfast is good
Stayed 2 nights in Aug 2017

4/10 Poor

Werni

Liked: Staff & service
Disliked: Room comfort
very basic hotel but nice swiming pool
despite of a Deluxe room, the accommodatiom was very simple and not worth the price !

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Good location
the hotel location is okay. however, restaurant staff, needs to improve a bit.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Have a nice swimming pool
The hotel upgrade a super delux room for me. I enjoyed journey and had a happy vocation in davao.

6/10 Okay

jo, singapore

Liked: Cleanliness, staff & service, room comfort
Close to city
Room was on the groundfloor. Voice from the outside could be heard. It would be nice if the plants outside were taller to obstruct the view inside. There were only soap and shampoo but no toothbrush and toothpaste. The towels were looking so old and no bath mat. I requested for one and they placed a very old dirty looking mat. No slippers. Swimming pool is ok but accessibility could have been better if you dont have to go through the main lobby

4/10 Poor

Jennifer , california

Disliked: Cleanliness, room comfort
Price was good but the room was horrible
The room had the bare essentials. There was no Hot water until the last 2 days of my stay. There were times when we had to ask for things that they forgot to put in our room after it was cleaned such as floor mats. They did not provide washcloths to help with cleaning yourself in the shower luckily I brought a loofa.

4/10 Poor

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool
Not great , no hot water ,no towels , the breakfast is good but you must also think of foreigner guest to include the bacon in your breakfast menu, the staff we're friendly , Hotel has an old part and New part ,l think we weren't in new

6/10 Okay

Owen, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasing...
Only once returned to find there was no clean toweling after room had been cleaned l rang for new towelis to be sent up to room,there are no flanel , face clothes, nor small hand towels. There was no choice of non alcoholic beverages nor any snacks in the mini bar/ fridge.

4/10 Poor

marc, gatineau,quebec,canada

Disliked: Cleanliness, property conditions & facilities, room comfort
looks are deceiving
internet room shoping has now taken a different twist for me...images will not be the major factor

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As good as being at home
Room upgraded again. Service is always professional and with that Filipine smile. Wifi isn't brilliant but I think it's an area problem rather than a hotel one. I don't really bother with breakfast here as there are outside places to go. Only downside is the cleanliness of the pool chairs - next time I go there I might be tempted to give them a good scrub

6/10 Okay

Jonah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nice, clean, modern and staff fruendly. Very annoyed they charged us full rate knowing there was a party on that night with extremely loud music until midnight. It would have been appreciated to have been pre warned as got little sleep and was not offered any discount. Be aware of functions

8/10 Good

Victor, Manila,Philippines

Liked: Cleanliness, staff & service
old garden hotel
hotel is near city centre, but surrounding is not convenient for.food and transportation. have big garden and pool, good for convention, but room is old, feel not so clean and the king size bed is combined of 2 single bed, not so comfortable. breakfast is good for the hotel rate. staff is friendly. but check in is slow, have to wait for almost 20minutes.

8/10 Good

Joo, singapore

Liked: Cleanliness, staff & service, room comfort
Good for value
We came in early so there is a charge of 500 peso. Normally the hotel we stayed do not impose such charge subject to room availability.

8/10 Good

Mark

Liked: Cleanliness, room comfort
Pleasantly Surprised
Friendly staff - room was large comfortable for my needs - complimentary breakfast was adequate - pool a welcome bonus - wi fi service good throughout the complex - reasonably accessible to town by taxi

8/10 Good

John, Los Angeles, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and reasonable!
I like this hotel and it's location, staff, layout and services. Nice lobby and big for meeting business clients, etc. Good, friendly staff. Very clean rooms and spacious. Good family pool that is clean and not overly toxic with chemicals, but still clean water and pleasant. Good food, but could use a few more breakfast selections that are European/American. Still, they made me omelets that were not on the breakfast menu. Accommidating! I shall return!

8/10 Good

Rillan Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Barry, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
first time , will go back but was very disappointed the swimming pool was not available as it was being renovated

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jan, Cebu

Liked: Cleanliness, room comfort
“Basic Accommodation but good food ”
Booked into a superior room. Unfortunately, I been to better hotels for the same price of 3,400/day. Room set-up was basic..king bed in-front of a flat screen TV. We did not like the rest room at all. Toilet having a separate door..felt so stuffy inside. However, we love the bed, very comfortable and huge. The food was affordable with halo2 for only 90 pesos however they forgot to serve it so we end up to having one. They have fresh seafood from shrimps, fish to live crabs. Internet is just in the lobby and the poolside. We may come back for the food.

4/10 Poor

gallan, canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Okay locations
The bed is tarrible back breaking, the room okay and front door people nice, over all it is okay however for next time isn't my first choice.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Need Improvement
We were disappointed with the hotel services specifically the promptness of housekeeping to hand the items requested even the most basic ones. Also, we were informed that there is a fee for bath robes. This is free for other hotels. The internet connection is very poor. We were not able to even log into a social networking site, not even one of us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 star hotel, 5 star amenities, room and service
The room was very clean, upgraded bathroom. Hotel is not five star but the room can be compared to one. Staff will treat you with care and respect. WORLD CLASS CUSTOMER SERVICE!!!!!!