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Reviews of Hilton Darwin

5 out of 5
Hilton Darwin
32 Mitchell Street, Darwin, NT

Reviews

8.4

Very good

Rating 10 - Excellent. 474 out of 1001 reviews" "
Rating 8 - Good. 336 out of 1001 reviews" "
Rating 6 - Okay. 121 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Markus Kaliss - General Manager on Apr 12, 2024
Thank you for staying at the Hilton Darwin and for rating your experience 5/5 which is great to hear.We are looking forward seeing you again in the future.Kind Regards,Markus

10/10 Excellent

Frances

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that all of the staff were on point and provided excellent service. The room was comfortable, quiet and clean. The car valet service was so convenient for us. We loved staying here and will recommend to all of our friends.
Stayed 3 nights in Mar 2024
Response from Markus Kaliss - General Manager on Mar 19, 2024
Thank you very much for staying at the Hilton Darwin and for sharing your wonderful feedback with us.I am delighted to hear that you had a great stay and enjoyed the room and the friendly service.We are very much looking forward seeing you again in the future.Kind Regards,Markus Kaliss

10/10 Excellent

Bassam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside facility design was elegant. The room spacious. The staff were friendly, and professional. Big shout to Ms. Shreeya who was so helpful and made our stay worries free.
Stayed 2 nights in Jan 2024
Response from Markus Kaliss - General Manager on Feb 13, 2024
Thank you very much for staying at the Hilton Darwin and for sharing your wonderful feedback.I am very happy to hear that you had an amazing stay and enjoyed our service and facilities.We are all looking forward seeing you again soon.Kind Regards,Markus Kaliss

10/10 Excellent

Lailana

Stayed 2 nights in Jan 2024
Response from Markus Kaliss - General Manager on Jan 25, 2024
Thank you for staying at the Hilton Darwin and I am pleased to hear that you had a great stay.We are looking forward seeing you again in the future.Kind Regards,Markus Kaliss

10/10 Excellent

Hakan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for guests looking for quality
Response from Markus Kaliss - General Manager on Feb 13, 2024
Thank you very much for staying at the Hilton Darwin and for sharing your great feedback with us.I am delighted to hear that you had a wonderful stay and we are looking forward seeing you again in the future.Kind Regards,Markus Kaliss

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Markus Kaliss - General Manager on Jan 8, 2024
Thank you for staying at the Hilton Darwin.I am excited to hear that you had a great stay and I am looking forward welcoming you again in the future.Kind Regards,Markus Kaliss

10/10 Excellent

John

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location & staff friendly
Stayed 1 night in Nov 2023
Response from Markus Kaliss - General Manager on Nov 17, 2023
Thank you very much for staying at the Hilton Darwin and for sharing your feedback with us.I am happy to hear that you had a great stay and liked our wonderful location and friendly team members.We are looking forward seeing you again soon.Kind Regards,Markus Kaliss

6/10 Okay

roberto

Business traveller, Travelled with partner
Liked: Staff & service
The pool and areas were run down and needed painting. The food menu was poor as the chefs have left the building. No sheets on the bed. However breakfast menu was ok. I would however say that the staff were excellent and pleasant and should be congratulated.
Stayed 2 nights in Nov 2023
Response from Markus Kaliss - General Manager on Nov 17, 2023
Thank you very much for staying at the Hilton Darwin and for sharing your feedback with us.I am sorry to hear that we did not fully meet your expectations and I would like to apologize.We only offer a very limited 24 hour menu during the night after the restaurant is closed. Instead of bed sheets, we provided doona covers and I am sorry to hear that you expected bed sheets.I am happy to hear that you enjoyed our friendly team members and I hope to that you will give us another chance in the future.Kind Regards,Markus Kaliss

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 1 night in Nov 2023
Response from Markus Kaliss - General Manager on Nov 13, 2023
Thank you very much for staying at the Hilton Darwin.I am happy to see that you had a great stay with a 5/5 rating and we are looking forward seeing you soon again.Kind Regards,Markus

6/10 Okay

Stacey

Stayed 1 night in Nov 2023
Response from Markus Kaliss - General Manager on Nov 13, 2023
Thank you for staying at the Hilton Darwin and for sharing your feedback with us.Your rating of 3/5 indicated that we did not fully meet your expectations and I would like to apologize.We hope to see you again in the future.Kind Regards,Markus Kaliss

6/10 Okay

Leanne

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Markus Kaliss - General Manager on Nov 13, 2023
Thank you very much for staying with us and for sharing your feedback.I am sorry to see that we did not fully meet your expectations and I hope that you will give us another chance in the future.Kind Regards,Markus Kaliss

8/10 Good

Shelley

Stayed 3 nights in Oct 2023
Response from Markus Kaliss - General Manager on Nov 17, 2023
Thank you for staying at the Hilton Darwin and for sharing your feedback.I am happy to hear that you had a good stay, and we are looking forward seeing you again in the future.Kind Regards,Markus Kaliss

6/10 Okay

Catherine

Travelled with partner
Disliked: Cleanliness
Only buffet breakfast available. For the room rate I would expect A la carte service; I don't expect to to have to get my own breakfast.
Stayed 1 night in Oct 2023
Response from Markus Kaliss - General Manager on Oct 20, 2023
Thank you very much for staying at the Hilton Darwin and for sharing your feedback with us.In order to cater for all different tastes and preferences, we offer a large Breakfast Buffet in our award-wining Restaurant and I am sorry to hear that you would have expected an a la carte service. We hope that we will be able to welcome you back in the future.Kind Regards,Markus Kaliss

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location for my work. The staff or should I say Darwin Hilton Family are exceptional
Stayed 3 nights in Oct 2023
Response from Markus Kaliss - General Manager on Oct 20, 2023
Thank you very much for staying at the Hilton darwin and for sharing your great feedback.I am pleased to hear that you had a great stay and liked our amazing location and the friendly service.We are looking forward seeing you again in the future.Kind Regards,Markus Kaliss

8/10 Good

Kaleb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was not available and has not been available for a long time, yet I was not made aware and was advertised that they had a pool. Services like the bar also closed earlier than listed on the website.
Stayed 1 night in Oct 2023
Response from Markus Kaliss - General Manager on Oct 17, 2023
Thank you very much for staying at the Hilton Darwin and for sharing your feedback with us.I am very sorry that our pool repair impacted your stay. We communicated this closure via our website and I would like to apologize if that did not reach you.Unfortunately we had to drain the pool for 1 week for these essential repairs.Kind Regards and we hope seeing you again in the future,Markus Kaliss

10/10 Excellent

Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Sep 2023
Response from Reservations on Oct 3, 2023
Thank you for the kind review. We look forward to welcoming you to our hotel again.

4/10 Poor

Martin

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This is not a 5 star hotel, a 4 at best (stretch). Sad to see the Hilton name being used like this. The only nice part of the Hotel is the lobby. The room was pretty busted up with every single surface having visible damage. Stains on the wall, mould in the wood, streaks all over the shower. I ordered a margarita pizza and received a lump of dough with what appeared to be some sort of cheese, the "basil" was compiled of a leaf of purple withered lettuce which should have been discarded a week ago. Honestly pathetic, Hilton Darwin. The only positive is it's location, which isn't even that much of a positive as Darwin is small. I took many pictures of the room so check them out if it lets me upload them.
Response from Markus Kaliss - General Manager on Sep 15, 2023
Thank you very much for staying at the Hilton darwin and for sharing your feedback with us.I am sorry to hear that we did not fully meet your expectations and I would like to apologize.We are currently planning to renovate all rooms in early 2024 to bring the look and feel in line with our wonderful Lobby, Restaurant, Bar, Pool area and Exec Lounge.We have also re-trained our night team who is preparing the room service orders late at night to avoid the type of disappointment you mentioned in your post.Thank you again for your feedback and we hope that you will give us another chance in the future when you travel to Darwin.Kind Regards,Markus Kaliss

10/10 Excellent

Paul

Stayed 3 nights in Aug 2023
Response from Markus Kaliss - General Manager on Sep 20, 2023
Thank you very much for staying at the Hilton darwin and for giving us a perfect score for your recent stay. We are looking forward seeing you again in the future.Kind Regards,Markus Kaliss

10/10 Excellent

Paul

Stayed 4 nights in Aug 2023
Response from Markus Kaliss - General Manager on Sep 20, 2023
Thank you very much for staying at the Hilton Darwin and for giving us a perfect score for your recent stay. We are happy to hear that you had a great stay and we are looking forward seeing you again in the future.Kind Regards,Markus Kaliss

10/10 Excellent

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The thing I didn't like was having to pay for breakfast when the room was very expensive.
Stayed 2 nights in Jul 2023
Response from Markus Kaliss - General Manager on Jul 14, 2023
Thank you very much for staying at the Hilton darwin and for sharing your feedback.Some of our rates include breakfast and some are room only and I am sorry to hear that this was not clear to you when you booked the room.We are hoping to seeing you again in the future.Kind Regards,Markus

8/10 Good

Gemma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great property and enjoyable stay. Only negatives were very limited room service options and no laundry. Had to walk down to the DoubleTree property to do laundry, only to find I had to pay for it.
Stayed 4 nights in Jul 2023
Response from Markus Kaliss - General Manager on Jul 14, 2023
Thank you very much for staying at the Hilton darwin and for sharing your feedback.I am happy to hear that you had a good stay. We offer laundry service but being a 5 star hotel, we not offer a laundry room etc. I am very sorry that this caused some inconvenience for you and I would like to apologize.We are hoping to welcome you back in the future.Kind Regards,Markus

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
clean and convenient
Stayed 4 nights in Jun 2023
Response from Markus Kaliss - General Manager on Jun 20, 2023
Thank you very much for staying at the Hilton Darwin and sharing your feedback.We are happy to hear that you had a good stay and enjoyed our great location and clean rooms.We are looking forward seeing you soon again.Kind Regards,Markus Kaliss

8/10 Good

WENDI A LEVINE

Stayed 1 night in Jun 2023
Response from Markus Kaliss - General Manager on Jun 16, 2023
Thank you for staying at the Hilton darwin and we hope to see you again in the future.Kind Regards,Markus Kaliss

8/10 Good

Seungwoo

Stayed 3 nights in Jun 2023
Response from Markus Kaliss - General Manager on Jun 16, 2023
Thank you for staying at the Hilton Darwin and for sharing your feedback with us.I am happy to hear that you had a good stay and we hope to see you again in the future.Kind Regards,Markus Kaliss

6/10 Okay

Tian

Stayed 4 nights in May 2023
Response from Markus Kaliss - General Manager on Jun 2, 2023
Thank you very much for staying at the Hilton darwin and we are looking forward seeing you again in the future.Kind Regards,Markus Kaliss

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the friendly team is always received , when we stay here for business. Best steaks anywhere are served from the restaurant
Stayed 6 nights in Apr 2023
Response from Markus Kaliss - General Manager on May 9, 2023
Thank you very much for staying at the Hilton darwin and for sharing your feedback with us.I am delighted to hear that you had a great stay and that you enjoyed your steak in our award-winning PepperBerry Restaurant.We are looking forward seeing you soon again.Kind Regards,Markus Kaliss

8/10 Good

michael

Stayed 4 nights in Apr 2023
Response from Markus Kaliss - General Manager on May 23, 2023
Thank you very much for staying at the Hilton Darwin.I am pleased to hear that you had a good stay and we are looking forward seeing you again soon.Kind Regards,Markus Kaliss

8/10 Good

Suzanne

Liked: Cleanliness, staff & service
Clean and comfortable
Stayed 1 night in Apr 2023
Response from Markus Kaliss - General Manager on Apr 26, 2023
Thank you very much for staying at the Hilton Darwin.I am happy to hear that you had a good stay and found our rooms clean and comfortable.We are looking forward welcoming you back to our hotel.Kind Regards,Markus Kaliss

10/10 Excellent

Rosalyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location an easy walk from most attractions. Plenty of dinner options nearby. Breakfast was ok but didn't open until 7pm on Saturdays and some tours leave earlier. Disappointed in all the little plastic bottles in the bathroom. Not very eco-friendly. Good to get drink vouchers in exchange for declining housekeeping. I would stay again.
Stayed 1 night in Apr 2023
Response from Markus Kaliss - General Manager on Apr 19, 2023
Thank you very much for staying at the Hilton darwin and for sharing your feedback with us.I am happy to hear that you had a good stay.We are currently in the process to change from the mentioned small plastic bottles to bulk amenities and once the current stock is depleted, they will be installed. I am sorry to hear that the Breakfast started too late for you and I would like to apologize if the team did not mention that we offer packed breakfast boxes for early departures.We are also looking forward seeing you again in the future.Kind Regards,Markus Kaliss - General Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay there. It was close to everything and the bed was amazing.I will be back
Stayed 1 night in Apr 2023
Response from Markus Kaliss - General Manager on Apr 6, 2023
Thank you very much for staying at the Hilton darwin and for sharing your feedback with us.I am delighted to hear that you had a great stay and that you liked our very comfortable beds and our great location.We are also looking forward seeing you very soon again.Kind Regards,Markus Kaliss - General Manager

10/10 Excellent

Phillip

Stayed 4 nights in Mar 2023
Response from Markus Kaliss - General Manager on Apr 6, 2023
Thank you very much for staying at the Hilton Darwin. I am happy to hear that you had a great stay and I would like to thank you for the 10/10 score.We are looking forward seeing you again in the future.Kind Regards,Markus Kaliss - General Manager

10/10 Excellent

Gerard

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was excellent, and the room overall was good, the one only gripe I had was the bathroom. When the shower was on the water didn't drain very well which meant the floor was slippy which isn't ideal with small kids and the fan wasn't very good either the bathroom stayed misty.
Stayed 3 nights in Mar 2023
Response from Markus Kaliss - General Manager on Mar 24, 2023
Thank you very much staying at the Hilton darwin and for sharing your feedback.I am delighted to hear that you had a great stay.I am sorry to hear that you had an issue with the drain in the bathroom and I would like to apologize. We are currently working on the exhaust system which was the reason the bathroom was not as well ventilated as usual.We hope to see you again in the future.Kind Regards,Markus Kaliss

8/10 Good

Henry John

Stayed 3 nights in Mar 2023
Response from Markus Kaliss - General Manager on Apr 19, 2023
Thank you very much for your recent stay at the Hilton Darwin.I am happy top hear that you had a good stay and we would love seeing you again in the future.Kind Regards,Markus Kaliss - General Manager

8/10 Good

Glenn

Liked: Cleanliness, amenities
Stayed 1 night in Mar 2023
Response from Markus Kaliss - General Manager on Apr 6, 2023
Thank you very much for staying at the Hilton Darwin.I am pleased to hear that you had a good stay and we are looking forward to your next stay in the future.Kind Regards,Markus Kaliss - General Manager

2/10 Terrible

Ngaree

Stayed 1 night in Feb 2023
Response from Markus Kaliss - General Manager on Feb 21, 2023
Thank you very much for staying at the Hilton darwin and for sharing your feedback.I am sorry to hear that we did not fully meet your expectations and I would like to apologize.I hope that you will give us another chance in the future.Kind Regards,Markus Kaliss - General Manager

10/10 Excellent

Ester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Dat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & staff friendly
Response from Markus Kaliss - General Manager on Dec 20, 2022
Thank you very much for staying at the Hilton Darwin.I am delighted to hear that you had a great stay and enjoyed the friendly service and our team members.We are looking forward seeing you again in the future.Kind Regards,Markus Kaliss- General Manager

10/10 Excellent

Tahnee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

6/10 Okay

john

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Windows locked shut
Response from Markus Kaliss - General Manager on Dec 6, 2022
Thank you very much for staying at the Hilton Darwin.Our entire hotel is fully air-conditioned which is the reason none of the windows can be opened. In a high-rise hotel building, there is also a safety aspect that windows cannot be opened. Kind Regards and we hope to welcome you back in the future,Markus Kaliss

10/10 Excellent

Sumit

Stayed 1 night in Dec 2022
Response from Markus Kaliss - General Manager on Dec 6, 2022
Thank you very much for staying at the Hilton darwin.I am delighted to hear that you had a great stay, and we are looking forward to welcome you back in the future.Kind Regards,Markus Kaliss

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my work
Stayed 2 nights in Nov 2022
Response from Markus Kaliss - General Manager on Nov 25, 2022
Thank you very much for staying at the Hilton Darwin.I am glad to hear that you had a great stay and that our great location is very close to your work.We are looking forward to welcome you back soon.Kind Regards,Markus Kaliss - General Manager

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

JAEGER

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service
For a Hilton I would have expected a bit more. Bit dated. Great location.pool was great. Needs to up date rooms.
Stayed 1 night in Oct 2022
Response from Markus Kaliss - General Manager on Oct 31, 2022
Thank you very much for staying at the Hilton Darwin.I am sorry to hear that we did not fully meet your expectations, but I am glad to hear that you liked our renovated pool area.We plan to upgrade all rooms at the end of 2023 and we hope to welcome you back in the future.Kind Regards,Markus Kaliss - General Manager

6/10 Okay

Jaeger

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was ok would I stay again probably not but dated I’d rate this a 3.5 star.
Stayed 2 nights in Oct 2022
Response from Markus Kaliss - General Manager on Oct 28, 2022
Thank you very much for staying at the Hilton Darwin.I am sorry to hear that we did not fully meet your expectation and I hope that you will give us another chance in the future.Kind Regards and we are looking forward to welcome you back,Markus Kaliss - General Manager

10/10 Excellent

Dee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Markus Kaliss - General Manager on Oct 24, 2022
Thank you very much for staying at the Hilton Darwin.I am delighted to hear that you had a great stay, and we are looking forward to welcome you back in the future.Kind Regards,Markus Kaliss - General Manager

6/10 Okay

MARIE

Travelled with partner
Bed was fantastic to sleep in
Stayed 6 nights in Aug 2022
Response from Markus Kaliss - General Manager on Sep 9, 2022
Thank you very much for staying at the Hilton Darwin.I am happy to hear that you had a good stay and enjoyed our very comfortable beds.We hope to welcome you back in the future.Kind Regards,Markus Kaliss

4/10 Poor

Kenneth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

6/10 Okay

Hansruedi

Liked: Cleanliness, amenities
Stayed 2 nights in Aug 2022

8/10 Good

Christine

Stayed 2 nights in Jul 2022