Deluxe Suite, 1 King Bed, Non Smoking
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Reviews of Baymont by Wyndham Danville IL

2.5 out of 5
Baymont by Wyndham Danville IL
360 Eastgate Drive, Danville, IL

Reviews

7.0

Good

Rating 10 - Excellent. 96 out of 369 reviews" "
Rating 8 - Good. 112 out of 369 reviews" "
Rating 6 - Okay. 64 out of 369 reviews" "
Rating 4 - Poor. 50 out of 369 reviews" "
Rating 2 - Terrible. 47 out of 369 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Nancy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It rained the night we checked in and the bathroom ceiling started leaking. We called the front desk but nothing was done so we had to put the garbage can to catch the water The mattress pad was very stained and the bed was very lumpy. We were supposed to stay 2 nites but we checked out the next day
Stayed 2 nights in Apr 2024
Response from DB on Apr 11, 2024
Dear Nancy,I am so sorry to hear that you did not enjoy your stay with us. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. We want you to know that we will take your feedback to heart as we strive to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The drain was stuck in my room, but just a minor fix. Everything else was exactly as I would have expected. Will definitely stay here again next time I am in town. Really good value.
Stayed 2 nights in Apr 2024
Response from DB on Apr 10, 2024
Dear Justin, Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve the conveniences of our hotel for all of our guests.

8/10 Good

Dana

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from DB on Apr 10, 2024
Hi Dana, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. Please give us chance to provide you with a superior experience for our guests in the future.

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vending machine sucked. 5 bags of chips to choose from and all were out of date
Stayed 1 night in Apr 2024
Response from DB on Apr 9, 2024
Hi Kenny, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. Please give us chance to provide you with a superior experience for our guests in the future.

4/10 Poor

Cathy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Check- in was fine, and the woman at the desk was very nice, although I had thought that the room had a spa tub, according to the website, but it didn’t. The indoor pool and hot tub near the lobby had to be accessed from outdoors arounyd the building. After bringing back food to eat to watch the final four bball game we found neither our TV or microwave worked. Tried to call the desk 3 times and got a personal voicemail where I couldn't leave a message. We walked up to the desk and the woman was very helpful and got us a different room because maintenance was not available. So we were disappointed in property but staff was helpful. And always glad to get a hot breakfast.
Stayed 1 night in Apr 2024
Response from DB on Apr 7, 2024
Dear Cathy,I am so sorry to hear that you did not enjoy your stay with us. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. We want you to know that we will take your feedback to heart as we strive to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here 2yrs in a row for a event that i attend yearly. The accommodations are great for what i need for the weekend. A nice climate in the room, along with a clean bed and hot shower exactly what is needed.
Stayed 2 nights in Mar 2024
Response from DB on Apr 1, 2024
Hi Robert, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. Please give us chance to provide you with a superior experience for our guests in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DB on Mar 26, 2024
Dear Guest, Thank you so much for the incredible rating. We look forward to your next visit!

8/10 Good

Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Great place friendly staff
Stayed 1 night in Jan 2024
Response from DB on Mar 21, 2024
Hello Robert, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable.

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got the room with the jacuzzi/hot tub in it. Absolutely worth the extra money. Very roomy for two people and sits low so aren't trying to climb in and out with a potential fall. The jets were very powerful and relaxing. Added bubble bath, and enjoyed the soak. Black out curtains made it nice and the casino is very close by. Will return for this specific style of room.
Stayed 1 night in Feb 2024
Response from DB on Mar 4, 2024
Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

6/10 Okay

Doug

Stayed 1 night in Feb 2024
Response from DB on Mar 21, 2024
Hello Doug,I am sorry to hear that you did not enjoy your stay with us. Please accept our apologies for the lack of hospitality you experienced. This is not the impression we want to leave our valued guests. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

8/10 Good

Mary

Stayed 1 night in Feb 2024
Response from DB on Mar 21, 2024
Hi Mary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. Please give us chance to provide you with a superior experience for our guests in the future.

4/10 Poor

Steve

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve stayed here twice recently. My first experience was great. My room was inside the hotel. Yesterday, I was given a rom where the door is outside like a motel. The room was disgusting. I slept horrible. It was just gross. Horrible. I feel like I completely wasted my money. I should’ve just slept in my car in the cold vs that nasty room.
Stayed 1 night in Feb 2024
Response from DB on Mar 4, 2024
I’m sorry to hear about your disappointment with us, Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. We look forward to serving you with a superior experience for our guests in the future.

6/10 Okay

Marcella

Stayed 1 night in Jan 2024
Response from DB on Mar 4, 2024
I’m sorry to hear about your disappointment with us, Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. We look forward to serving you with a superior experience for our guests in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room at a great price
Checked in, the staff was friendly and fast. Room was clean and bed was comfortable. My kids wanted to go swimming, pool are was in great shape, well maintained and plenty of towels. Overall, Awesome place
Stayed 1 night in Jan 2024
Response from DB on Mar 4, 2024
Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel!
Very clean hotel with a quiet cozy environment. The girls at the hotel were so accommodating! Thank you ladies for our fun time last weekend!
Stayed 1 night in Dec 2023
Response from DB on Mar 4, 2024
Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Dachera

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Dec 2023
Response from DB on Mar 4, 2024
Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

James

Stayed 1 night in Nov 2023
Response from BW Regency Inn on Dec 8, 2023
Hello James, Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BW Regency Inn on Dec 8, 2023
Hello Toni, Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Evan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for three days. Nice clean room, friendly staff, and a decent breakfast. I like the hotels where you can back your car right up to your room door.
Stayed 3 nights in Nov 2023
Response from Dinesh Baldawa on Nov 14, 2023
Hello Evan, Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

2/10 Terrible

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We just needed a place for one night and it was clean and relatively quiet.
Stayed 1 night in Nov 2023
Response from Dinesh Baldawa on Nov 12, 2023
Hello Janet, I am sorry to hear that you did not enjoy your stay with us. Please accept our apologies for the lack of hospitality you experienced. We value your feedback and thank you for your business.

10/10 Excellent

Mrs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Katie was great, fantastic customer service!
Stayed 1 night in Nov 2023
Response from Dinesh Baldawa on Nov 3, 2023
Hello Mrs ,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

2/10 Terrible

Roberto

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel sucked. Tried 3 different rooms and none of the jetted tubs worked. Waste of time and money. Do not recommend
Stayed 1 night in Oct 2023
Response from Dinesh Baldawa on Nov 2, 2023
Hello Roberto, I am sorry to hear that you did not enjoy your stay with us. Please accept our apologies for the lack of hospitality. We value your feedback and thank you for your business.

8/10 Good

Debbie

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dinesh Baldawa on Nov 12, 2023
Hi Debbie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. Please give us chance to provide you with a superior experience for our guests in the future.

8/10 Good

Amanda

M
Stayed 1 night in Aug 2023
Response from Dinesh Baldawa on Oct 27, 2023
Hello Amanda ,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Wont be back
The pictures and description was misleading. We were not aware that 1st level was outside entrance which would have been nice to know as we would not had booked the hotel. Hot tub wasnt working which wouldve been nice to know as we chose a hotel based off of having a hot tub to relax in after a days worth of driving. Beds werent comfortable, curtains were disgusting with water stains.
Stayed 1 night in Oct 2023
Response from Dinesh Baldawa on Oct 23, 2023
Thank you for taking the time to share your feedback. I am sorry to hear that you did not enjoy your stay with us. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits

6/10 Okay

JAMI

Liked: Cleanliness, staff & service, room comfort
friendly staff. breakfast was great. outside entrance to our room -parking spots are tight. i had called previous to staying about hot tub but it wasn't working when we arrived.-disapointing
Stayed 1 night in Oct 2023
Response from Dinesh Baldawa on Oct 17, 2023
Hi JAMI, I’m sorry to hear about your disappointment with us, Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. We look forward to serving you with a superior experience for our guests in the future.

6/10 Okay

Hayley

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed was uncomfortable. Breakfast area was super small which was ok during the week but on weekend there were people waiting for you to finish so they could sit down. Dryers in the laundry facility did not work.
Stayed 5 nights in Oct 2023
Response from Dinesh Baldawa on Oct 16, 2023
Hayley ,Thank you for sharing your experience with us. We appreciate the input referring to our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 Poor

Lisa M

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Got here at 5:44pm and my room was not ready. They said the housekeeper didn’t finish it yet. The hot tub was out of service. The room was an outside entrance. Not thrilled about that.
Stayed 1 night in Oct 2023
Response from Dinesh Baldawa on Oct 14, 2023
Hi Lisa, I’m sorry to hear about your disappointment with us, Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. We look forward to serving you with a superior experience for our guests in the future.

10/10 Excellent

Kala, Sauk Rapids

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Would stay here again Great breakfast! Only problem was hot tub not hot and pool closed for maintenance when wanting to use it.
Stayed 1 night in Oct 2023
Response from Dinesh Baldawa on Oct 12, 2023
Hello Kala ,Thank you for sharing your experience with us. We appreciate the input referring to our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 Poor

Jeremy

Disliked: Cleanliness, property conditions & facilities, room comfort
Would definitely not stay again
The cleanness was terrible, what seemed to be mold in shower, chipped paint, stains and what appeared to be blood stains on bed cover. We booked this reservation because of indoor pool and hot tub, but was told hours after check in that they were not working. Maybe a good thing, seeing how the rest of the room was cleaned.
Stan's on lamp shades
Stains on lamp shades
Stains on lamp shades
What appears to be blood stains on bed cover
Stayed 1 night in Oct 2023
Response from Dinesh Baldawa on Oct 11, 2023
Hello Jeremy, I sincerely apologize for the conditions of the hotel. We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We strive to do our very best with accommodating each and every one of our guests. Thank you for your business.

4/10 Poor

Lucas

I cant give a review of this property because I didn't get to stay at it. They called the day of our arrival to tell is they overbooked and didnt have a room for us. We booked a king room and chose the hotel because it had a pool. We had to stay in their downtown location in a queen room and seasonal outdoor pool that was closed. Very disappointing
Stayed 1 night in Sep 2023
Response from Dinesh Baldawa on Oct 3, 2023
Hello Lucas, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was quite and clean and the staff was very nice.
Stayed 2 nights in Sep 2023
Response from Dinesh Baldawa on Sep 30, 2023
Hello Sharon, Thank you for sharing your experience with us. We appreciate the input referring to our staff. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Connie

Stayed 1 night in Sep 2023
Response from Dinesh Baldawa on Oct 16, 2023
Hello Connie ,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Hyung Wook

Stayed 2 nights in Sep 2023
Response from Dinesh Baldawa on Oct 14, 2023
Hello Hyung ,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 Poor

tony

Stayed 1 night in Sep 2023
Response from Dinesh Baldawa on Oct 11, 2023
Hi Tony, Thank you for your feedback. We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.

6/10 Okay

Chris

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The hot tub was not working and when I pay for a hotel room and one of the amenities is a hot tub, I expect it to be working or an email stating that it is not working during your stay so that i may find another hotel that has one that is working. Very disappointed! But after all, it's the money you want to make and the customer has to pay anyhow. So my loss, your gain!
Stayed 1 night in Sep 2023
Response from Dinesh Baldawa on Sep 19, 2023
Hello Chris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I’m sorry to hear about your disappointment with us, Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Michael

Travelled with partner
Disliked: Staff & service
Champaign residents beware! This crappy motel has a policy of not renting rooms to "locals". A sign at the front desk defines "locals" as people who live within 30 miles. Despite the fact that my Champaign address is 50 miles from the motel, I was told that Champaign residents are considered "locals". So, if you are looking for a place close to the casino, try the Holiday Inn or the Hampton Inn.
Stayed 1 night in Sep 2023
Response from Dinesh Baldawa on Sep 18, 2023
Hello Michael ,I am so sorry to hear that your most recent stay with us did not meet your expectations. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered.Thank you for your business.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a nice place to stay and get a good nights sleep as we toured the town
Stayed 1 night in Sep 2023
Response from Dinesh Baldawa on Sep 12, 2023
Hello Ronald, Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dinesh Baldawa on Sep 12, 2023
Hello Catherine, Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

6/10 Okay

Daniel

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Dinesh Baldawa on Sep 12, 2023
Hi Daniel, Thank you for your feedback. We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The first room we received had obviously not been cleaned. Another couple checking in at the same time had the same issue. The person at the desk upgraded our stay and everything was fine.
Stayed 1 night in Aug 2023
Response from Dinesh Baldawa on Aug 31, 2023
Thank you for the review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a great location and people were very nice and accommodating! The room was very clean.
Stayed 2 nights in Aug 2023
Response from Dinesh Baldawa on Aug 29, 2023
Hello Karen ,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

4/10 Poor

Ruth A

Liked: Cleanliness, staff & service, property conditions & facilities
The remote needed batteries and a semi truck woke me at 2am with it's back up beeper.
Stayed 1 night in Aug 2023
Response from BW on Aug 25, 2023
Hello Ruth. Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Vickie

Stayed 1 night in Aug 2023
Response from Dinesh Baldawa on Aug 15, 2023
Hello Vickie ,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

Erica

Travelled with group
Disliked: Staff & service, property conditions & facilities
Skunk smell for days!
The floor we stayed on smelled so bad from cannabis smoke. To each their own but time and place! Hotel is not the place. Definitely would not stay here again.
Stayed 2 nights in Aug 2023
Response from DB on Aug 14, 2023
Hello Erica ,Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Gina or Devante

Stayed 1 night in Aug 2023
Response from Dinesh Baldawa on Aug 31, 2023
Hello Gina, Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Holly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nicely remodeled hotel that’s right off the interstate. Nice pool and decent breakfast in the morning. Decent stay for the price.
Stayed 1 night in Aug 2023
Response from Dinesh Baldawa on Aug 6, 2023
Hello Holly ,Thank you for sharing your experience with us. We appreciate the input referring to our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

julie

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
We had reserved and paid for a handicap room since my husband is in a wheelchair. When we arrived at 3:00 to check in we were told they had given all the handicap rooms away. We were in town for a family reunion and ended up having to stay 30 miles away due to a motorcycle convention in town. They hotel never offered to help us find another hotel nor did they seem to care that we had to spend a hour and a half finding somewhere else to stay.
Stayed 2 nights in Jul 2023
Response from Dinesh Baldawa on Aug 3, 2023
Hi Julie, I am extremely sorry for the inconvenience caused. It takes me a great deal of embarrassment and shame to say that it was in fact a fault on our part that we did not confirm your reservation. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
The evening check clerk was really friendly and welcoming. It was wonderful to be helped so nicely after a long, hot day of driving.
Stayed 1 night in Jul 2023
Response from Dinesh Baldawa on Jul 30, 2023
Hello Margaret ,Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

Sonia

Travelled with partner
Liked: Cleanliness, staff & service
It was an overall average experience/clean facility inside The exterior of the building should be made visibly cleaner it was very disturbing to have a very worn recliner in our room.
Stayed 2 nights in Jul 2023
Response from Dinesh Baldawa on Jul 20, 2023
Hi Sonia, Thank you for your feedback. We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.