Ratings based on 162 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Would be great for families because of waterpark

Posted 2-Mar-2015
Room is a little tired - carpet needs to be replaced. Because of the water park there were a lot of families. A little distracting at breakfast. More suited to families vs. business.
5 out of 5
Recommended
for Couples
by Barbarafrom Beverly, MA

Other than the fire alarm, it was great!

Posted 2-Jan-2015 on Hotels.com
First off, the hotel was terrific. Clean, attractive and nicely laid out. The service was impeccable, particularly in the restaurant. There was a HUGE bump, however... So we went for a couple's night away. We only live a couple towns over. We got in around 5 and went to hang out in the hot tub for awhile. After that we had a lovely dinner in the lounge. The food was very good and the staff was just wonderful. We watched some movies, hang out, went to sleep. At 3 am, the fire alarm went off! We were told by the disembodied voice to evacuate the room. Since we live close by, we just grabbed all our stuff and went home because we didn't want to hang out in the car for who knows how long until we could go back in. I called the next morning and the manager said they would send us a voucher for another night. Which is awesome because, other than leaving in the middle of the night (which kind of felt like an adventure, and makes a great story!) it was a wonderful stay. HIGHLY RECOMMENDED! Oh, be warned, there is an indoor water park so there are a lot of kids, but the way the place is laid out, it didn't feel overrun.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Thumbs up!

Posted 31-Dec-2014 on Hotels.com
We stayed 1 night after a wedding! Had drinks and apps in the bar late night and had breakfast the next morning! We were very happy with everything and everyone!
5 out of 5
Recommended
for Families
by Mitchell

This traveller left a rating score only Posted 29-Dec-2014 on Hotels.com
4 out of 5
Recommended
for Families
by A verified traveller

Miserable customer service!

Posted 28-Dec-2014 on Hotels.com
The front desk personnel could not have been more rude. When booking my stay for one night for two rooms, I arranged a late check out. When the keys stopped working, my sister went to the desk and the gal behind the desk was not helpful in attempting to solve the problem, she just kept repeating that there was not late check out. I had to come to the desk and insist that my I indeed negotiated a late check out and she finally allowed us one of the two rooms to check out late. I then learned from another guest that this happened to at least 10 other guests. This created a very stressful situation and significantly impacted my 80 year old mother's stay at your hotel.
2 out of 5
by A verified traveller

Hotel from the 90's

Posted 25-Dec-2014
There isn't any kind of modern cable. No on-demand or pay-per-view services. Boo. The only hope is the channel that just scrolls through the tv listings - not interactive at all. Everything else was just....standard. Far below the quality of other DoubleTrees in which I've stayed.
3 out of 5
Recommended
for Families
by robertfrom New York

Nice Hotel

Posted 3-Dec-2014 on Hotels.com
Hotel very good. Only problem was that we were on a very noisy floor where a couple of families packed multiple generations into a single room.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Toilet issues and maintenance no where in site

Posted 18-Nov-2014 on Hotels.com
Was at the Doubletree for a board meeting and almost everything about it was a nice stay. When we got into the room, the toilet was having some issues (water coming all the way up to the top before it went down) so we asked the front desk for someone to come fix it in the morning before there were any issues. It took 1.5 hours for them to send someone and we had to use the ladies room in the lobby. They finally came and everything else was fine.
Comment from Hotel Management
7-Feb-2015 by Manish, Hotel Management
Thank you for choosing us for your board meeting and stay. We are sorry to hear that maintenance was not able to provide the needed services in the adequate time. We have shared this with our team and hope you will decide to stay with us again soon. General Manager
4 out of 5
Recommended
for Business Travellers
by Lorifrom Plymouth ma

Nice, comfortable room

Posted 9-Nov-2014 on Hotels.com
I had a very good experience staying here for a convention at the hotel. The front desk was friendly and efficient, and my room was very comfortable.
3 out of 5
Recommended
for Couples
by Stacy

This traveller left a rating score only Posted 5-Nov-2014 on Hotels.com