Outdoor pool, pool umbrellas

Reviews of Hyatt Place Plano

3 out of 5
Hyatt Place Plano
3100 Dallas Pkwy, Plano, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1006 reviews" "
Rating 8 - Good. 242 out of 1006 reviews" "
Rating 6 - Okay. 80 out of 1006 reviews" "
Rating 4 - Poor. 47 out of 1006 reviews" "
Rating 2 - Terrible. 48 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, amenities
Elevator did not work
Stayed 2 nights in Mar 2024

10/10 Excellent

Cherie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia moved us here after a horrible experience at another hotel. It was perfect here staff was super nice. Everything was clean. Breakfast was great. Very pleased
Stayed 1 night in Mar 2024

10/10 Excellent

Russell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional, courteous, and had a positive attitude. The room was big and clean! The stay was quiet and relaxing, and the breakfast was excellent! If ever in the area again, I would definitely choose to stay at this hotel!
Stayed 1 night in Mar 2024

8/10 Good

Tharumalingam

Denied late checkout after staying 5 nights
Stayed 5 nights in Mar 2024
Response from Hotel Management on Mar 13, 2024
Good evening. I am sorry to hear that you were denied a late checkout after staying with us for 5 nights. Please know that it is never our intention of making your stay any less convenient, however, late checkout is not guaranteed and is subject to availability. Please accept my apologies if this caused any inconvenience for you-it is never our intent.

2/10 Terrible

Ruba

Travelled with family and small children
Disliked: Staff & service
The stay was overbooked. I spent $100 on an Uber to get there only to be told that I had to go to a sister property. Had to spend more money to get there. Demarcus told me that he would reimburse me for the travel fees. I emailed him and I never heard back. Once I got to the sister property, Zee said that no one contacted him about me coming. Although Demarcus reassured me that he called and said there was availability for me. When they got Demarcus on the phone, he acted as if he didnt know what we were talking about. It was a very stressful situation. I was upset with Expedia for overbooking and not notifying me that there was no availability. I was upset with the staff at Hyatt Place Plano for not making the process any easier and for not reimbursing me. I deleted Expedia from my phone, I will not be using this service ever again.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 13, 2024
Good evening Ruba. I have reached out to you privately. Thank you in advance.

6/10 Okay

DMC

Stayed 1 night in Mar 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was great
Stayed 4 nights in Feb 2024
Response from Hotel Management on Mar 5, 2024
Beth, we are glad to hear that your stay was great! We sincerely hope that you choose us again for your accommodations when you are in town again. Thank you for your positive feedback.

10/10 Excellent

Sathya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendless of the staff was beyond expectation all them were smiling and were happy to see you like you were there family.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Sathya, it's always delightful to know that guests felt warmly welcomed by our team members at Hyatt Place Dallas/Plano. The joy and satisfaction of our guests is indeed our priority. We hope to continue exceeding your expectations in the future. Thank you!

8/10 Good

Ronald, Edmond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and rooms are a little dated but otherwise are excellent. The room was clean, comfortable and vert quiet. The staff was very friendly and helpful, breakfast was good and the location was great.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Ronald, thank you for your review after your recent stay at Hyatt Place Dallas/Plano. We're pleased to know you appreciated the quietness of your room and found it to be clean and comfortable. Our team members will be delighted to hear that they were able to make your stay enjoyable. We're also glad that the breakfast and location added to your satisfaction. Looking forward to welcoming you back soon for another excellent experience.

6/10 Okay

Chanelle

Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Chanelle, thank you for taking the time to rate your stay. Your feedback is very important to us. Please feel free to share more about your experience so we can continue to improve our services and standards.

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Thank you for sharing your feedback, Michael.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 14, 2024
Mark, given your perfect rating, we hope your experience at Hyatt Place Dallas/Plano was enjoyable and exceeded expectations. We look forward to possibly serving you again in the future.

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast,,
Stayed 5 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Brad, it's delightful to hear you appreciated the breakfast at Hyatt Place Dallas/Plano. Our team members strive to provide a variety of delicious options to start your day right and we're glad to note we hit the mark with you. We appreciate your positive feedback and look forward to welcoming you back in the future.

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 1, 2024
We appreciate you taking the time to share your feedback, Angela.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

4/10 Poor

Austin

Stayed 1 night in Jan 2024
Response from Hotel Management on Mar 20, 2024
Good evening. Please accept my apologies and know that I am sorry to hear that your stay was anything short of being comfortable and up to your standards. We strive every day to be better than we were the day before and I am sorry that we fell short of that. Your review will be used to address these areas and make sure that we are up to your standards.

10/10 Excellent

Scott, Texarkana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!! Easy accessibility, easy parking. Hotel was clean, and the breakfast was wonderful.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Scott, we're glad to hear you enjoyed your stay at Hyatt Place Dallas/Plano. Isn't the location convenient? Our commitment to cleanliness and that delightful breakfast seem to have hit the mark for you too. We hope you'll return the next time your travels bring you to our area.

10/10 Excellent

Alfonso

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 25, 2024
Alfonso, it's excellent to hear that you found the Hyatt Place Dallas/Plano to be a good fit for your needs. Our team certainly strives to provide top-tier experiences. We look forward to welcoming you back next time you're in the Dallas/Plano area.

10/10 Excellent

Arianna, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and calm location. Breakfast was the bomb!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 25, 2024
Arianna, it brings us joy to hear of your exceptional stay at Hyatt Place Dallas/Plano. Our focus on meticulous cleanliness and serene atmosphere creates the ideal environment for our guests. We're delighted our delicious breakfast made an impression on you. Thank you for recommending us, and we look forward to welcoming you back.

10/10 Excellent

Samer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for family.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 25, 2024
Samer, it is wonderful to learn your family greatly enjoyed staying with us at the Hyatt Place Dallas/Plano. We look forward to welcoming you all again on your next visit.

10/10 Excellent

Sifa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
Sifa, your positive rating speaks volumes about your stay at Hyatt Place Dallas/Plano. Our team is thrilled to hear that your experience was wonderful. We eagerly look forward to being at your service again soon.

8/10 Good

Madison

Travelled with family
Liked: Cleanliness, staff & service
Everything was clean but it was obvious the hotel has not been updated in a long time. All the hotel staff was very nice.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 17, 2024
Madison, we appreciate your feedback and are pleased to hear that you found our Hyatt Place Dallas/Plano to be spotless, and our team members to be welcoming. We continuously strive for improvements, and your comments regarding updates are duly noted. We're looking forward to welcoming you back soon.

8/10 Good

Amanda

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Amanda, thank you for choosing Hyatt Place Dallas/Plano. We're grateful for your rating and hope your stay was enjoyable. Your feedback plays a crucial role in our ongoing efforts to improve our services. We look forward to seeing you again during your next visit.

2/10 Terrible

Messiah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Messiah, it's unfortunate to see your rating. Even with no specifics mentioned, we would appreciate any detailed feedback that might help us understand how we can offer a better experience. Our aim is to continuously improve, and your insights would be valuable. We hope you'll consider giving us another opportunity in the future.

10/10 Excellent

Siddhartha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Siddhartha, thank you for your stellar rating of Hyatt Place Dallas/Plano. It's clear from your rating that your stay with us was satisfying and memorable. Our team is delighted to have met your expectations. We hope to see you again soon!

10/10 Excellent

chirag

Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Thanks for the perfect rating, Chirag!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Dallas/Plano.Have a wonderful day!

10/10 Excellent

Addilynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Addilynn, it's wonderful to see your perfect score! We're thrilled to know that Hyatt Place Dallas/Plano met your expectations and we're eager to deliver those high standards on your next visit. Thank you for choosing to stay with us.

10/10 Excellent

Sotiros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Thank you for taking the time to leave this wonderful rating, Sotiros! We hope to see you again soon at Hyatt Place Dallas/Plano so we can share yet another amazing experience!

10/10 Excellent

Denise L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Denise, it's delightful to hear that you had a splendid experience at Hyatt Place Dallas/Plano. We appreciate your high rating and we look forward to serving you again in the future.

8/10 Good

Hitesh

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Thank you for the amazing rating, Hitesh!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hyatt Place Dallas/Plano. Thank you again for sharing!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
Thank you for this excellent rating, Thomas!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt Place Dallas/Plano! We'd love to host you again someday for yet another unforgettable visit.

8/10 Good

bandele

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Bandele, thank you for choosing to stay at Hyatt Place Dallas/Plano and for leaving a rating. We hope your stay was pleasant and we look forward to welcoming you back in the near future.

10/10 Excellent

Demetrius

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for the 5/5 rating, Demetrius!It's excellent you enjoyed your time at Hyatt Place Dallas/Plano so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay there all of the time. Quick check in and the rooms are always clean.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 17, 2023
Scott, it's wonderful to hear that you frequently choose Hyatt Place Dallas/Plano for your stays. We're thrilled you appreciate our swift check-in and consistently tidy rooms. Looking forward to welcoming you back soon.

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 12, 2023
Willie, your brief and overwhelmingly positive feedback is much appreciated. The Hyatt Place Dallas/Plano is thrilled that you intend to visit again. It's a testament to our unwavering commitment to offer the best stay possible. We eagerly await your return!

8/10 Good

Ramtin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Ramtin, it's great to hear that your experience at Hyatt Place Dallas/Plano was enjoyable overall! We appreciate your feedback and look forward to welcoming you back in the near future. Thank you for choosing our hotel.

10/10 Excellent

Oluwatoyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 10, 2023
Thanks for the perfect rating, Oluwatoyin!We're pleased to hear that you have fully enjoyed your stay at Hyatt Place Dallas/Plano, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 Good

Laya

Liked: Cleanliness, staff & service
Response from Customer Service on Feb 14, 2024
Laya, it appears that your stay at the Hyatt Place Dallas/Plano was generally enjoyable, as shown by your rating. Our team is committed to continuous improvements in our services and facilities to ensure all our guests are satisfied. We would be delighted to welcome you back for an even better experience.

10/10 Excellent

Erika

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Erika, we're thrilled to learn about your high regard for the Hyatt Place Dallas/Plano. Thank you for choosing our hotel, and for taking the time to leave such a glowing rating. We radiate when our guests are satisfied. We hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable and large rooms.
Stayed 4 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Jacob, we are thrilled to know you appreciated the spaciousness and comfort of your accommodations at Hyatt Place Dallas/Plano. Thank you for your review, and we hope to see you again for another fantastic experience.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly,helpful and great service
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Kimberly, it's wonderful to hear you had an enjoyable experience at Hyatt Place Dallas/Plano, especially noting the outgoing service provided. We're pleased our team members delivered stellar assistance, making your stay memorable. We're looking forward to hosting you again in the future. Thank you for choosing us!

10/10 Excellent

Stephen, Petal

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in great location with many shopping and dining options nearby. The hot breakfast each morning was great also.
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Stephen, it's fantastic to hear that you enjoyed your stay at Hyatt Place Dallas/Plano, particularly our convenient location which offers many shopping and dining options. We're also delighted to know that you enjoyed our warm breakfast each morning. If your plans bring you back to the area, we would be thrilled to host you again.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Kelly, thank you for choosing to stay at Hyatt Place Dallas/Plano. It seems you've had an enjoyable stay based on your rating, and we truly appreciate it. We look forward to having you back with us for another great stay in the future. Safe travels!

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our weekend!!!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Travis, it's fantastic to hear you had a delightful weekend at the Hyatt Place Dallas/Plano! We appreciate your feedback and hope to make your next stay even more enjoyable. Safe travels until then!

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Safe area and convenient. Clean and good breakfast.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Jeanne, it's lovely to hear that you had a pleasant stay at Hyatt Place Dallas/Plano. We appreciate your compliments about our strategic location, cleanliness, and satisfying breakfast. We hope to be your choice of accommodation again when you visit Dallas/Plano in the future.

10/10 Excellent

Terri, Ashdown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Terri, it's always a pleasure to see a perfect rating! We're thrilled to know you enjoyed your stay at the Hyatt Place Dallas/Plano. Your satisfaction is a great reward for our dedicated team. We look forward to your next visit.

10/10 Excellent

Manchie

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 17, 2023
Manchie, thank you for choosing Hyatt Place Dallas/Plano. It's great to hear you had a satisfying experience. The team at Hyatt Place Dallas/Plano is encouraged by your positive rating. We hope to have the pleasure of welcoming you back soon!

2/10 Terrible

Philip

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 16, 2023
Philip, it's concerning to see your rating without any explicit feedback. We strive for an exceptional guest experience and your feedback is invaluable for us to improve. We encourage you to share more specifics so we may address any concerns directly. We hope you'll reconsider and give us the opportunity to serve you better in the future.

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay ♥️
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 22, 2023
Dolores, it's wonderful to hear that you had an excellent stay at Hyatt Place Dallas/Plano. We greatly appreciate your heartwarming review and look forward to welcoming you back on your next visit. Thank you for choosing us!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was wonderful. I came in late and the gentleman that was working the desk made checking quick and easy. Room was very spacious and bed was very comfortable. I will definitely stay here in the future for my trips to the area
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 18, 2023
Lindsay, it's great to hear about your positive experience at Hyatt Place Dallas/Plano. Our dedicated team members always strive to provide speedy check-ins, especially for our late-arriving guests and it's wonderful to know that your stay reflected this. We're also thrilled that you enjoyed the ample room space and found the bed to your liking. We appreciate your decision to choose us again for your future trips to the area. Thank you for your review.

10/10 Excellent

Monique

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so kind, the rooms where clean and fresh. I had no problem at this stay and will stay again!
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 17, 2023
Monique, we're elated to hear about your positive experience at Hyatt Place Dallas/Plano. It's wonderful to learn that our clean rooms and diligent team members added value to your stay. Your kind words truly inspire us to maintain our commitment to providing outstanding service. We're excited to welcome you back for another enjoyable stay.