Ratings based on 469 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Visita a Fort Worth dias muy frios, lindo hotel

Posted 14-Jan-2015
A pesar de estar helados los dias el hotel super comodo, muy limpio, la atencion del personal excelente.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice room and nice staff!

Posted 8-Jan-2015
We had adjoining rooms with our daughter and her boys. Both rooms were very nice and just what we needed. Breakfast room staff was very attentive to our children's needs
5 out of 5
Recommended
for Everyone
by A verified travellerfrom houston, tx

Winter vacation

Posted 5-Jan-2015
Pricing was great, staff was great. I will definitely stay here again.
2 out of 5
by A verified travellerfrom fort stockton

Unlucky

Posted 27-Dec-2014
I asked on the 2nd day for my room to be cleaned, once at noon and again at 6pm. It never got cleaned. 2nd day I told them at 10: 30 am and again at 4: 30, all that was done was fresh towells were out on the bathroom sink, the old bar glasses, the beds, the trash, new soap, shampoo, or the old containers were not taken care of. Third day after talking again at 11 am and again at 2pm, they assured me it would be taken care of. It was but they were suppose to credit me on my Hilton Honors so I could use this at checkout, it was not and still two days later no credit has appeared. Just unlucky I guess, but we had two rooms, and both were unlucky.
2 out of 5
by A verified travellerfrom dfw

Cleaning staff

Posted 24-Dec-2014
First day room was not cleaned, 2nd day asked twice to have it cleaned and they asked if I was a Hilton Honor member, I said yes. Third day still not cleaned and asked for a refund, they did put towells io. Counter 3rd day
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Waco,Tx

Nice hotel near mall

Posted 23-Dec-2014
Pros: Location, friendliness, cleaness
Location: It's located near the Grapevine Mills Mall and the Gaylord Resort
We really enjoyed our stay. Beautiful hotel, very clean.Kids enjoyed the indoor pool, when it's cold outside. Only wished the room temperatures were a bit warmer.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sheridan, AR

Great hotel close to everything

Posted 22-Dec-2014
It was a great place to stay. Extra nice rooms and staff. The only thing that bothered me was no free wifi or breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Dec-2014
Loved Buffet................Room very clean loved close to shopping
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston, Tx

Beautiful, comfortable hotel on Grapevine

Posted 15-Dec-2014
Hotel was beautifully decorated for Christmas. Rooms was clean and staff was helpful. The breakfast buffet was very good and priced reasonably. Great value for money. Will stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful!!

Posted 15-Dec-2014
Wonderful hotel!! Very clean with excellent staff.. The two restaurants have a variety of great food and great atmosphere.. The mall is walking distance which has Lego Land and Aquarium for the kiddos :) The hotel also has a clean shuttle bus for getting back and forth from DFW, the mall etc Call ahead for time arrangements for airport pick up so you don't have to wait 15-20 minutes