Ratings based on 539 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas

Very nice & clean

Posted 17-May-2015
Very spacious, clean room! Slept well. Staff very helpful & friendly!
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely facility and grounds.

Posted 5-May-2015
Pros: It was fairly quiet and the grounds/pool area were very tranquil.
Cons: Communication from staff regarding non-working elevator, unlocking the stairwell door to the lobby, quiet the room doors - slammed shut loudly
Location: Close to airport, Grapevine Lake, Grapevine Mills Outlet Mall - located in between Dallas and Fort Worth
Just stayed for a quick 2 nights - unfortunately, there was also a convention booked there...they only had 1 working elevator in the South wing. I was staying on one of the middle level floors, so it would take 10 minutes for a car to even stop on my floor and then it was typically too full to enter. The stairs down didn't allow access to the lobby - you had to exit the building and walk around to get back in. Upon checkout, one of the bellhops mentioned to a group of angry people waiting for the elevator that there was a service elevator they were helping people out with bags...unfortunately, they didn't let anyone know.
2 out of 5
by A verified traveller

Don't use this hotel

Posted 3-May-2015
The bathroom was flooded because of the shower. In addition The room was very noisy.
5 out of 5
Recommended
for Families
by David

This traveller left a rating score only Posted 1-May-2015 on Hotels
5 out of 5
Recommended
for Couples
by leslee from jackson hole, wy

peace and quite

Posted 1-May-2015 on Hotels
we had to sleep at the airport because of a three day storm in Dallas then we finally got into the hotel. thank goodness
5 out of 5
Recommended
for Families
by A verified traveller

Fun and friendly

Posted 21-Apr-2015 on Hotels
Hotel was great. Lots of things to do. Location was awesome!! Breakfast was really good. The beds were a little hard but other than that. Would definitely stay again!!
5 out of 5
Recommended
for Everyone
by A verified traveller from argyle, TX

Great place to stay.

Posted 20-Apr-2015
Very convenient to globe life park & ATT stadium. Rache at the front desk was great. Room service food excellent.
4 out of 5
Recommended
for Everyone
by A verified traveller

Issue with Bugs

Posted 20-Apr-2015
Pros: The staff were extremely nice & accommodating. My daughter really enjoyed the tennis. It was nice to have complimentary transportation to the mall.
Cons: As mentioned above, our only issue was the bugs. I tried to overlook & enjoy however in hindsight I would not have eaten there because of them.
Location: Nice location. They offer nice activities including horseback riding.
Overall, the hotel was nice. I chose it for a Spring break trip for my daughter because of the activities and proximity to mall. We first noticed the bugs (a large brown flying type) floating in the pool along with other dead insects. We asked the staff if they could remove which they did. Probably should have also asked if they could clean/change pool water. We tried to dine at Bonnie & Clyde's but could not stay because of these bugs flying along the wall. My daughter (11) was so afraid we had to get our food to go while she waited outside the restaurant. Another evening we ordered carryout and found what looked like a small white worm crawling on a raspberry included with the chocolate cake. The manager did apologize & removed it from our bill. We also had a problem at the Vineyard's breakfast buffet. I could not eat anymore after spotting fruit flies attacking the bagels (blueberry especially).
5 out of 5
Recommended
for Families
by Angela

This traveller left a rating score only Posted 14-Apr-2015 on Hotels
5 out of 5
Recommended
for Business Travellers
by Lisa from Austin TX

Great trip

Posted 31-Mar-2015 on Hotels
Had an amazing experience, the staff was great!