Lobby

Reviews of Fairfield Inn & Suites Dallas Plano

2.5 out of 5
Fairfield Inn & Suites Dallas Plano
4712 West Plano Parkway, Plano, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 256 out of 594 reviews" "
Rating 8 - Good. 191 out of 594 reviews" "
Rating 6 - Okay. 78 out of 594 reviews" "
Rating 4 - Poor. 36 out of 594 reviews" "
Rating 2 - Terrible. 33 out of 594 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, hot coffee/water ready, clean nice entrance and breakfast area.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and fast and my room was very clean. I will definitely be staying there in the future.
Stayed 1 night in Mar 2024

8/10 Good

Shukrullah

Liked: Cleanliness, staff & service, property conditions & facilities
Overall our experience is good, need upgrade for charging phones and missing microwave oven in room
Stayed 2 nights in Mar 2024

6/10 Okay

Tommy r

Stayed 2 nights in Feb 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Steve, Stafford

Business traveller
I was asked about Room service would I like service every day or every other day. I was staying at the hotel for 5 days. I figured I am on business and every other day would be fine. I had ZERO service for the entire stay, nothing.
Stayed 5 nights in Jan 2024

2/10 Terrible

Christine

Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our needs. Close to hospital, food, shopping..... The only negative is how you have to start the refrigerator every two hours. When you have food and meds that need refrigerated, it is hard to feel like you can sleep all night and not need to get up every so often to turn it back on.
Stayed 1 night in Dec 2023

10/10 Excellent

Sachin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Dec 2023

2/10 Terrible

Paul

Stayed 1 night in Dec 2023

8/10 Good

Chateece or Cory

Liked: Staff & service

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds was so amazing and comfortable that i wish i could bring it home. The pillows was like sleeping on a cloud. The only part that made me sad was there was no longer a spa/hot tub but that was okay. The pool was very cool and fun. The breakfast was hot and tasty. All the employees were nice and helpful. Would definitely stay again if i am ever back in town
Stayed 2 nights in Dec 2023

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good! Staff was friendly and room was clean.
Stayed 2 nights in Nov 2023

10/10 Excellent

Boris, Vineland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at reception desk were friendly and courteous throughout the check in process...
Stayed 1 night in Nov 2023

6/10 Okay

Darlene, Round Lake

Stayed 1 night in Sep 2023

8/10 Good

CYNTHIA, SILOAM SPRINGS

Stayed 1 night in Sep 2023

2/10 Terrible

Francisco

Stayed 6 nights in Aug 2023

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness
Didn’t know you had to give a credit card number for incidentals. Luckily there was one I had that had money on it.
Stayed 1 night in Aug 2023

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

2/10 Terrible

Jessica

Stayed 2 nights in Jul 2023

8/10 Good

Brent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The room was clean, but the bathroom door wasn't working properly.
Stayed 2 nights in Jul 2023

6/10 Okay

Heather

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
You get what you pay for.
Let's just jump into it. This hotel is VERY outdated. Most of the outlets in the room did not work. This hotel does not have an outside pool and the inside pool is "broken" and guests are not allowed to use it. The parking lot is SO DARK, it was kind of scary to walk through at night. Upon check in I was told it is $3 a night to park in the (dark) parking lot. They do not tell you that before booking. The staff is kind of rude. I do not recommend staying here at all and have no clue how it has a 8 overall rating. It is a solid 5 at best!
Stayed 2 nights in Jul 2023

10/10 Excellent

Courtney

Stayed 1 night in Jul 2023

10/10 Excellent

CYNTHIA, SILOAM SPRINGS

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was pleasant. It was a busy time for the hotel. Multiple travel ball teams. At times it was difficult to get towels people were friendly the place was clean. Great value for the price
Stayed 4 nights in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe location, extremely loud. Pool was broken, shattered glass in the entryway. Dilapidated conditions.
Stayed 2 nights in Jul 2023

6/10 Okay

Ricky

Travelled with family
Disliked: Property conditions & facilities
Good Luck
Pool was closed, no info on this when we checked in. Plus pay for parking and internet that's a joke. I'll never stay at this location again.
Stayed 2 nights in Jun 2023

10/10 Excellent

PAMELA, Tyler

Stayed 1 night in Jun 2023

8/10 Good

Rexine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but good😊
Everything was great. The hotel it’s self is a little old but very clean and that’s what matters.
Stayed 1 night in Jun 2023

8/10 Good

Christopher, Pflugerville

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was closed
Stayed 1 night in May 2023

8/10 Good

Tiffany

Travelled with family
Liked: Staff & service
Property was Average. A few issues but shared them with management
Stayed 4 nights in May 2023

10/10 Excellent

Margo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was extremely helpful and nice.
Stayed 2 nights in May 2023

8/10 Good

Alex, Issaquah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great quality and value overall. Great breakfast options - pleased with something different from your standard hotel hot breakfast fare
Stayed 3 nights in May 2023

10/10 Excellent

Nancy, Tyler

Stayed 1 night in May 2023

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time with my kids. They loved the pool. Really appreciated free parking and the continental breakfast.
Stayed 1 night in Apr 2023

10/10 Excellent

ronda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairfield in Plano
We were visiting husband's mother in the hospital there. Hotel was very nice
Stayed 1 night in Apr 2023

10/10 Excellent

Fang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

MaryJane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, minor complaints
The laundry facility is a great touch, especially since some family ended up having to stay longer than anticipated, and hadn’t packed enough for an extended day. The staff was professional, but there was a bit lacking in friendliness and making you feel very welcome. that’s not a horrible Indictment of the place, just noticed that they didn’t seem to really want to go out of their way to let you know they were happy you were there. Just kind of cut and dry. The only big criticism I have is that the breakfast, which was more than adequate in terms of food and selection, did not offer us enough space to eat without waiting or being cramped. I understand hotels get crowded but truly the breakfast area is way too small.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

DeJa

Stayed 3 nights in Mar 2023

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel for middle-class budget
This hotel is a merger between affordable, high-end, welcoming, and comfortable. Service desk personnel met all our needs and answered questions from more towels, to door key wouldn’t work after 2 nights, to addressing question about the inflated Hold charge. Breakfast had several options, it had both hot and cold food items, presentation was clean and appetizing; breakfast area was top notch.
Stayed 3 nights in Mar 2023

8/10 Good

Kathlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice for the price, but the bathrooms in the facility seem a little worn out and need refreshed
Stayed 3 nights in Mar 2023

4/10 Poor

Hasna

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2023

8/10 Good

Christie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable beds and friendly check in. Breakfast was not stocked and out of almost everything. Room had a lot of patchwork.
Stayed 1 night in Feb 2023

10/10 Excellent

Muqtadir, Irvine

Stayed 2 nights in Jan 2023

10/10 Excellent

Kenneth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grwat
Stayed 1 night in Jan 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay
Breakfast bar was amazing and staff was very friendly and supportive!
Stayed 3 nights in Dec 2022

8/10 Good

Billy

Travelled with family
Liked: Cleanliness, staff & service
Pleasant Stay
Stayed 4 nights in Dec 2022