Dear Calvin, Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and work on the concerns so this never repeats. We deeply regret any confusion over your recent reservation through online booking sites. We certainly understand your frustration, and we hope you were able to take up these concerns with them directly. Please return and stay with us another time so we can provide you with a much more enjoyable experience.Sincerely, Hotel Management

Dear Martha, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Vida, We're grateful for your feedback and apologize if you felt unsafe during your stay. The safety and comfort of our guests are paramount, and we're sorry for any inconvenience you experienced. We continually work to improve our facilities and will take your comments into consideration as we strive to enhance the guest experience. Your insights are valuable, and we hope you may give us another chance to provide a more positive and secure stay.Sincerely,Hotel Management

Dear Mary, Thank you for choosing us and sharing your review. We apologize for the inconvenience you experienced during your stay. Safety and comfort are our top priorities, and we take your feedback seriously. Our maintenance team will address the issues you mentioned to ensure a safer and more enjoyable stay for our future guests. We appreciate your valuable input, and we hope you'll consider staying with us again as we continually strive to improve our services. Thank you for choosing us for your visit.Sincerely,Hotel Management

Dear Jason, We are sorry for your experience with us on arrival. Our front desk team is always available to help you, and we shall check with them as to what went wrong and if they still need to include anything. Although your experience is not typical, we have room to improve, and you are assured that we will. You are always welcome to reach out to the hotel directly for further assistance and allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear April, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We never intend to disappoint a guest, and your feedback is essential to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management

Dear Kelsey, Thank you for being our guest. We are glad that, overall, you were pleased with your stay. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management

Dear Kimberly, Thank you for being our guest and your fantastic feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again when you return to the area.Sincerely,Hotel Management

Thanks Brian for your feedback

Dear Jane, Thank you so much for the review of our hotel. Updating and renovating our hotel is always ongoing, and we are sorry that our property did not meet your expectations during your stay. Various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress. Sincerely,Hotel Management

Thanks for your response

Thanks for taking the time. We appricate having you and your family

Dear Andrea, Thank you for being our guest and sharing your experience. We apologize for the issues you encountered and that we did not provide you with the flawless experience you deserve. We have discussed these concerns with our team and will use them to improve our guest experience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Thanks for taking the time to give the review. i will use your review to assist my team

Dear Jorge, Thank you for staying at Extended Stay America. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. We have noted your observation regarding the door and parking area; we will share them appropriately with our team. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management

Dear Francisco, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Please be assured we are looking into the matter. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Adam, Thank you for your review and staying at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Please be assured that any withholding amount is always refunded, which usually takes ten working days for your bank to process. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience. Thank you for sharing this valuable feedback; we look forward to hearing from you.Sincerely,Hotel Management

Dear Cynthia, We appreciate you being our guest and providing your feedback. We apologize for any miscommunication that may have occurred regarding our pet policy. Our policy is available on our website and should have been communicated during your reservation confirmation and check-in. We also regret your disappointment with the shuttle service and our breakfast options. We have shared these concerns with the appropriate individuals and are very grateful for your patience. Thank you again.Sincerely,Hotel Management

Dear Carla, Thank you for taking the time to review our hotel. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management

Dear Ganesan, Thank you for selecting our hotel and taking the time to write a review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Aparna, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. We have shared your feedback with our team to prevent such situations. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Sarah, thank you for being our guest. We apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. Also, your comments regarding the need to update are shared with the appropriate individuals. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. We encourage you to try us again soon, and we are confident you will enjoy a better stay.Sincerely,Hotel Management

Dear Guest, thank you for your recent stay and candid review. We want every guest staying with us to have a fulfilling experience and to leave a lasting favorable impression. We are grateful for the feedback and hope you stay with us again the next time you are in the area.Sincerely,Hotel ManageGuest

Dear Jocelyn, thank you so much for your review. We appreciate you for mentioning our wonderfully convenient location. We hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Sujey, we are happy you chose Extended Stay America. Our location is one of our best features, so thank you for pointing that out to future travelers. We hope to welcome you back very soon.Sincerely,Hotel Management

Dear Hugh, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Hugh, thank you for staying with us. We are sorry for the inconvenience you had during your stay. We have shared your concerns with our team. In response to your feedback, we will coach our team to ensure we thoroughly check guestrooms before any future guest arrivals. Thank you again for your feedback; we can't improve without it. Thank you!Sincerely,Hotel Management

Thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. We are grateful for your thoughts on this matter and your patience. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management

Lisa, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management