Dear Scott Q, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the issues that you experienced. Your concerns regarding charges for amenities have been shared with our team to understand what went wrong. It is great to know how much you enjoyed our comfortable beds and wifi services. We are always striving to improve our guest experience. We appreciate your business and hope to accommodate you again so we may provide you with a much-improved experience.Sincerely,Hotel Management

Dear Brice, Thank you for taking the time to share your feedback with us. We apologize if your stay didn't meet your expectations. We always aim to provide every guest with the excellent experience expected of us, and we're sorry if we fell short in that regard. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Dezmond, We apologize for the reservation issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the same and ensure this does not happen again. Our front desk team works 24 x 7 to help our guests and will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please return; we will provide you with a beautiful experience.Sincerely,Hotel Management

Dear sung ming, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. This is not up to our standards, and we are disappointed that this was your experience. Your honest comments will be shared with our associates, and we will use them for future improvements. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

I am so sorry about the experience you had at the hotel. Please accept my sincerest apologies. I will definitely look into the issue that you had at the hotel.

I am so sorry for the issue you experienced at the hotel.. I hope that you give me time to look into the issue.

Dear Moses, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear julio, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described, and we apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the Farmers Branch area.Sincerely,Hotel Management

Dear Doug, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you again for your feedback.Sincerely,Hotel Management

Dear Erik, thank you for your kind review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Sincerely,Hotel Management

Samantha, thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management

Larry, thank you for sharing the specifics of your visit. We regret your disappointment regarding the pool and apologize for the inconvenience you encountered due to the elevator being out of service. We will address this with the appropriate individuals and make sure this is resolved immediately. We will also address your comments regarding your experience at check-out with our front desk team and take action to ensure we are well-poised to serve you better. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

Larry, thank you for sharing the specifics of your visit. We regret your disappointment regarding the pool and apologize for the inconvenience you encountered due to the elevator being out of service. We will address this with the appropriate individuals and make sure this is resolved immediately. We will also address your comments regarding your experience at check-out with our front desk team and take action to ensure we are well-poised to serve you better. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

Roderick, thank you for being a guest and sharing your feedback. We sincerely apologize for disappointing you and for the concern you had regarding no elevator at our property. We regret the difficulties and inconvenience you faced and are grateful for your patience. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management

Judy, thank you for staying with us and taking the time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. Also, we are sorry our complimentary grab-and-go breakfast did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management

Aimee, thank you for your candid evaluation. We are sorry to learn that we were not able to accommodate you and apologize for the inconvenience this caused. Please allow us some time to review this with our team to make sure we are well-poised to serve you better. We are also sorry about your additional concerns. We will review this appropriately and make sure this is resolved immediately. We hope you will return so we can make it up to you. Sincerely, Hotel Management

Xenia, even though the rating given does not reflect your generous compliments, we are glad you enjoyed our convenient location. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to Dallas. Sincerely, Hotel Management

Thank you for your feedback about your stay at our hotel. We cannot apologize enough for the poor service you received. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single stay. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid review, and we hope to welcome you back soon. Sincerely, Hotel Management

Michael, thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

Amy, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

Thank you for sparing some time to post your experience. We are very sorry to know about the predicament you had with your reservation upon check-in. We regret being unable to accommodate you this time. We hope you will allow us to host you in the near future. Sincerely, Hotel Management

Thank you for staying at our hotel. We are very sorry your stay was disturbed due to the disturbance caused by the fire alarm going off. We also apologize that one of our associates was not able to handle the situation appropriately. We will review this with our team to ensure such issues are not repeated. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management

Please accept our apologies for the issues you encountered at our front desk. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional service to all of our guests. Please know that this will be addressed. We would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management

Thank you for being a guest at Extended Stay America and for recommending us. We are delighted to know we were able to deliver a clean and quiet stay at our well-maintained property. We invite you to revisit us soon. Sincerely, Hotel Management

Thank you for reviewing your stay. We never want to disappoint you, so we apologize for the issues you experienced. We apologize for the concerns you had with your room. We have addressed this with our housekeeping staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from Ashley. We will share your compliments with her. We appreciate yor feedback and look forward to seeing you again soon. Sincerely, Hotel Management

It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We value your feedback and will share it appropriately as we are always looking for ways to improve our guest experience. We hope you will accept our apologies and reconsider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

We are glad to see your heartwarming review of Extended Stay America. Hospitality is what we do best, and we appreciate you acknowledging our efforts. We will certainly relay your comments to our team. Thank you for staying with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management

Thank you for being our loyal guest and for evaluating your stay at Extended Stay America. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. Thank you again for the rave review, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for always making us your home away from home and for the lovely comments about our service. It is really our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We will be sure to share your kind compliments with our team. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management

Misty, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

Thank you for taking the time to share your impressions of our hotel. We are pleased to know that the service you received was exceptional, and we appreciate you highlighting this in your review. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

Chandler, thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. We appreciate you mentioning our spotless accommodations and staff, especially Keisha. She is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we look forward to your next visit. Sincerely, Hotel Management

Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. Thank you again for allowing us to be of service, and we hope to welcome you back soon!   Sincerely, Hotel Management

Limey, thank you for choosing Extended Stay America and for taking the time to post a review. We are glad we were able to meet most of your expectations and that our location worked well for you. However, we regret your disappointment with regards to the coffee machine. We hope this did not overshadow your stay and that you will choose us again the next time you are in our area. Sincerely, Hotel Management

Quentin, thank you for staying at Extended Stay America and for letting us know you had an overall pleasant experience. However, we are sorry for the issues you mentioned and we have informed the appropriate team members to make necessary repairs. We hope to welcome you again whenever your travels bring you back here. Sincerely, Hotel Management

Thank you for choosing to stay at Extended Stay America. We are delighted to know you had a great experience with us and that you were impressed with our courteous associates and well-kept property. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management

Monica, thank you for your review. Although you were pleased with our courteous associates, we apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management

Thank you for choosing Extended Stay America for your second visit. We are pleased to know how much you liked your well-maintained guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management