Ratings based on 236 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
70% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom East Texas

Awful

Posted 3-May-2015
Uncomfortable bed, none of the plugs worked, tub leaked, no vending machines worked, the "free" breakfast was coffee or hot water and apples that's it
Comment from Hotel Management
6-May-2015 by Manager, Hotel Management
Thank you for your recent review of your stay. I am sorry to hear that you had a negative experience at our hotel. To ensure that a situation like yours doesn't happen again, my team is being retrained to make sure each guest has a comfortable stay and a clean room. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good for what it is

Posted 20-Apr-2015
Just needed a place to lay my head for the night and it did the trick
Comment from Hotel Management
27-Apr-2015 by Manager, Hotel Management
Thank you for your great review of our property. I'm glad that we were able to accommodate you during your travels. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
1 out of 5
by A verified travellerfrom Hayward, CA

Front desk gave away my prepaid room reservation

Posted 3-Mar-2015
Pros: The shuttle driver who is contracted by the hotel was nice enough to use his radio and find another motel that had a room available.
Cons: Better management to ensure simple things like, for example, a room reservation, are taken seriously.
I was arriving late on a prepaid "guaranteed" reservation. To be sure, I phoned ahead to let them know I was arriving late. Upon arrival, the front desk informed me they had no more rooms.
Comment from Hotel Management
24-Mar-2015 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. The experience you described regarding the situation with your reservation is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am going to meet with my staff that controls our availability to ensure we use the proper controls that are in place to better honor guest reservations. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you're in town.
1 out of 5
by A verified traveller

Good location is all I can say.

Posted 26-Feb-2015
This hotel is terrible. Room was dirty, shower didn't work, very outdated.
Comment from Hotel Management
18-Mar-2015 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you experienced cleanliness issues during your stay with us. In response to your feedback, I am using your comments to add to our continuous improvement plan for the staff. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
1 out of 5
by A verified traveller

Posted 25-Feb-2015
Never stay there again. Had to wait an hour after check in time for my room. The room next to me all I heard at 2am was someone using a drill. Worst hotel to stay in.
Comment from Hotel Management
18-Mar-2015 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you did not enjoy your stay with us. As this hotel’s manager, I can assure you that I have directed my staff to be more responsive to the needs of our guests and also to ensure that the check-in process is smooth and efficient. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
1 out of 5
by A verified travellerfrom San Francisco

Motel 6 would have been a better bet

Posted 17-Feb-2015
Pros: Nothing.
Cons: Separation of smoking and non smoking rooms. Update decor. Provide hair dryers. Upgrade breakfast, bed & provide resources for front desk staff.
Location: n/a
To be fair, I rarely stay in anything below 3-stars and now I know why. The non-smoking room smelled like smoke from other rooms permeating through other rooms. I think if we could get the smoke smell out then I would have had to deal with that unpleasant secondary smell. I flew in for a meeting. Got to the hotel, took a shower, and soaking wet with my long hair right out of the shower I learned there was no hair dryer. I asked the front desk, they said they didn't have them and didn't provide them - not even a spare. I'd never heard of this. I asked for help for options to get one from a store (so I could go to my meeting dry) and they were exactly zero help. I finally found an outside source to deliver a hairdryer making the expense of the room more than I would have paid at the Westin. Never again...
Comment from Hotel Management
25-Mar-2015 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that we did not have hairdryers available. Ordinarily we do have them available but unfortunately we had run out and our monthly order had not come in yet. In response to your feedback, I am going to ensure that we have additional guest supplies on hand at all times to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
3 out of 5
Recommended
for Business Travellers
by Kevin

This traveller left a rating score only Posted 15-Feb-2015 on Hotels.com
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Long Beach, CA

Middle of nowhere

Posted 13-Feb-2015
Pros: Staff.
Cons: Relocate.
Location: Location 2 out of 10. Nearby, other hotels, gas station, 114 hwy.
This hotel has one thing going for it, the staff. They were very nice and resolved am early issue very quickly. Overall conditon of hotel is average. Biggedt draw back, location. Nothing is located nearby. Closet thing is other hotels, and gas stations. I would only return as a last resort for lodgings in the area. Kudos to the staff, they were above average in service.
Comment from Hotel Management
12-Mar-2015 by General Manager, Hotel Management
Thank you so much for posting a review of our property. I truly appreciate your comments regarding our team's service levels. I am proud of our team for providing excellent service Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
Recommended
for Personal Event
by Peterfrom Melbourne, Australia

Value for money

Posted 12-Feb-2015 on Hotels.com
For what it costs I can't really complain. They have all the features required like cable TV, free WiFi, bathroom and comfortable bed. Not much within walking distance of hotel but you are near the airport.
Comment from Hotel Management
2-May-2015 by Manager, Hotel Management
I appreciate you taking the time to write such a pleasant review. It's great to hear that you found our hotel a good fit for your needs at the time. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
1 out of 5
Recommended
for Business Travellers
by Michael

This traveller left a rating score only Posted 9-Feb-2015 on Hotels.com