Ratings based on 174 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
67% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by DeRose from Massachusetts

Horrible Experience

Posted 30-May-2014
Pros: Nothing.
Cons: Everything.
Location: At the DFW Airport. The best thing you could do is GET OUT OF DALLAS !!!!
Arrived at 11:00 pm and the room wasn't cleaned. Unmade bed, dirty towels, etc. Next room was not what we reserved as it only had 1 bed. So had to pull out couch. It had dirty sheets. Called for new sheets and pillows which took 20min to get. Now it is almost midnight ! Went to take a shower and the faucet didn't work. Had to "bathe" in the bathroom sink ! Really............worst nightmare I've ever had at a hotel.
Comment from Hotel Management
2-Jun-2014 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we were not able to provide you with the room type you had reserved, and a clean room that you had reserved. To prevent this from happening again, my team is entering into a continuous improvement training plan. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
3 out of 5
Recommended
for Business Travellers
by Road warrior from Saint Paul, MN

Basic room, decent price. Good service.

Posted 22-May-2014
I arrived at DFW at 3:00 am due to lengthy weather delays. Called the hotel and they sent the shuttle driver right out to pick me up. Basic room, clean and comfortable. Nice, big TV. Frig and cooktop for extended stays, hence the name. Staff was friendly and helpful. Very close to the airport but relatively little airplane noise. Viable option for business travelers staying for a single night.
Comment from Hotel Management
23-May-2014 by Manager, Hotel Management
Thank you for your recent review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from V

Very closer from Airport

Posted 29-Apr-2014
Great service and very nice staff very helpful definitely I would stay again
Comment from Hotel Management
1-May-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look to welcoming you back in the future!
2 out of 5
by A verified traveller

Good staff

Posted 23-Apr-2014
The staff was helpful and was the highlight of my stay.
Comment from Hotel Management
24-Apr-2014 by Manager, Hotel Management
I appreciate you taking the time to write a review of your stay with us. I'm so happy to hear that you were pleased with the level of service provided to you by our great staff. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location - close to DFW Airport.

Posted 7-Apr-2014
Last minutes booking - they went out of my way to accommodate my request.
Comment from Hotel Management
10-Apr-2014 by Manager, Hotel Management
The staff and I appreciate your kind remarks. We’re so pleased to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future!
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport ... shuttle bus ... breakfast

Posted 25-Mar-2014
Pros: The best thing was comfort & DOWN PILLOWS!! Fantastic - when all you really want is a good sleep. Staff were excellent!
Cons: For us nothing
Location: n/a
It had all we wanted for an overnight before flying out. Very satisfied indeed.
Comment from Hotel Management
27-Mar-2014 by Manager, Hotel Management
Thank you so much for posting a review of our property. I'm so pleased to hear that our accommodations were comfortable and pleasant for you during your stay. I'm delighted to hear our staff delivered great service as well! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel

Posted 6-Feb-2014
Pros: The Friendly Staff
Cons: The overall appearance.
Friendly Staff, clean room, great rates!! no need to say more.
Comment from Hotel Management
7-Feb-2014
Thank you so much for posting a review of our hotel. I am glad that we were able to provide you with a comfortable stay at a great rate. It’s great to hear that you enjoyed your clean room and our friendly staff. We look forward to seeing you in the future, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by CJ from Calif

Worth the price.

Posted 2-Feb-2014
Had laundry facilities that cost $2.00 each for washer and dryer, but no soap and you had to get change at the front desk. Rooms have a kitchenette. Room was adequate.
Comment from Hotel Management
6-Feb-2014
CJ - Thank you so much for sharing your experience with us. It’s great to hear that we could provide you with a comfortable stay at an affordable price. I am happy that our laundry facilities and your fully equipped kitchen met your travel needs. Still, I apologize that there was not any laundry soap available. I will be sure to address this issue right away. Thank you for choosing Extended Stay Hotels. We hope to see you again, should your travels bring you back to our area.
2 out of 5
by Ali

Did the job

Posted 18-Jan-2014
The hotel is below average i would not stay here again i dont recommend it at all
Comment from Hotel Management
26-Jul-2014 by Manager, Hotel Management
Thank you for taking the time to provide feedback on your stay, we use such feedback as training points and for continuous improvement. I was sorry to see by your rating and comment you did not enjoy your stay. Thank you for your business and we hope you will come back to our Extended Stay America hotel or any of our properties nationwide.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Too Many Troubles!

Posted 14-Jan-2014 on Hotels.com
Arrived late at night to the hotel and had to try 4 rooms before I was able to get to sleep. Twice I received keys to occupied rooms by other guests. The other time the room was not ready. The room I finally was able to sleep look filthy.
Comment from Hotel Management
5-Apr-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am very sorry for your check-in experience and am working with the staff to ensure this does not happen again. As well, I have shared your comments with our housekeeping staff and they are working to improve their services moving forward. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.