Ratings based on 719 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Fayetteville, AR

pleasant friendly hotel

Posted 16-Oct-2014
Pros: happy hour and breakfast were nice...housekeeping was neat as a pin, elevators spotless. Convenient and economic limo service.
Cons: some of the staff appeared a little ragged in dress, a little unkempt; parking lot beginning to show some age
Location: American Airlines Center, Sonny Bryan's BBQ all within 5 minutes
standard Embassy Suites hotel with friendly staff and convenient limo service to AA Center
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Oct-2014
Very nice place, clean and efficient, would recommend tp anyone. People are friendly and breakfast is very good. I enjoyed my stay.
3 out of 5
Recommended
for Everyone
by A verified traveller from odessa,tx

Posted 6-Oct-2014
Pros: We have stayed at Embassy Suites and it was always pleasant, this was no exception.
Cons: More information.
Location: Concerts, shopping.
Our room was not a suite but nice. Most hotels we have stayed at had free wi-fi. They wanted $9.99 per device per night which I was not pleased about. I thought all rooms at Embassy Suites were suites and we have stayed at quite a few.
2 out of 5
by A verified traveller from Houston tx

I just found out I was charged at the hotel also.

Posted 30-Sep-2014
Pros: The location
Cons: Customer appreciation , and complementary wi-fi.
Location: Close to Dallas downtown
I was disappointed because there is not complementary wi-fi, not even at the lobby. I just found out that when I walked in at guest services the lady ask me for my credit card she was going to charge a amount for incidentals. She charged for the room, that I had been already charged from Expedia. Now what can I do to get my money back.
2 out of 5
by A verified traveller

Lie

Posted 23-Sep-2014
Don't just read just read the hotel amenities and all the things you're looking for call and ask. We read the fine prints and we were excited. Once we got to the hotel that did not meet anything we wanted/needed. Our first room was a mess we didn't even step inside. The second room we couldn't get in. And finally we got a room. Nothing expected. The shower was broken.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas

Great Friendly place

Posted 23-Sep-2014
A great stay as usual. Nice indoor pool. And I love the happy hour and breakfast buffet.
4 out of 5
Recommended
for Families
by A verified traveller

Quick trip to Dallas

Posted 25-Aug-2014
Location: good location
Fast trip, nice hotel, met our needs! We went to the Majestic and ate downtown, the hole was in a great location for this!
3 out of 5
Recommended
for Everyone
by A verified traveller

It wa ok

Posted 11-Aug-2014
Overall it was ok.. We had some dirty sheets, and it took us having to go down and getting replacement comforters ouself. The food was great. The pool was very nice looking but over chlorinated so our kids got a little sick from the chemicals.. The facility really was a nice place. But the a/c was seemed to be having a little trouble.. Overall it was a ok stay..
5 out of 5
Recommended
for Everyone
by A verified traveller from Abilene, TX

Great hotel to unwind after a hard work day

Posted 10-Aug-2014
Pros: Love the breakfast and evening finger foods.
The price was fabulous. Breakfast was free and cooked to order. It's always great to come in after a hard day on the road and unwind with free finger foods and a drink.
5 out of 5
Recommended
for Everyone
by A verified traveller from mount pleasant tx

Night out with friends!

Posted 5-Aug-2014
Great hotel! Loved the room, had a lot of space to move around! Overall a great experience