Ratings based on 861 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

calming and comfortable

Posted 24-Mar-2015
got there a 4 pm staff very nice room clean . Had a good night slept and breakfast was great in the morning.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom tn

Dallas In Style

Posted 23-Mar-2015
Extremely nice hotel. Rooms were clean and fresh. Hotel is primarily for business travelers, but the accommodate the family's with no problems. I will stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great experience

Posted 23-Mar-2015
It's a nice and clean hotel and I want to great staff
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, Easy access on/off the freeway.

Posted 23-Mar-2015
Cons: In room movies
Location: Easy on and off the freeway, so great access to everything
Big, comfortable room. Easily slept 5 of us. Good breakfast. Good pillows, comfortable bedding. One little tiny thing: the room only had ONE garbage receptiacle. And no in room movies. But otherwise, great place to stay in Dallas. I would stay there again.
2 out of 5
by A verified travellerfrom Tulsa, OK

uncomfortable, noisy, and needs an update

Posted 22-Mar-2015
The rooms need to be renovated and up to date. I could feel the springs in the bed while sleeping. Sofa bed is worse. The bedding is horrible, especially the banker for soda bed. It had holes in it and felt like a sponge. My eyes hurt from sitting in the pool area due to chlorine and I didn't even get bear the water. Not to mention, it was overcrowded with no towels, even upon request. Breakfast was good and staff nice, but bottom line, it's just old. I have stated at too many Embassy Suites to know the difference. The location is poor in relation to getting something to eat. Won't be staying in this run down area again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Mar-2015
Hotel bien ubicado con buenas instalaciones pero poco personal disponible para atender el desayuno. El personal dispuesto y pero insuficiente para atender a los huéspedes.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lousy housekeeping

Posted 19-Mar-2015
I departed my room that morning for an 8 hour tour the city. Upon my return, my room had not been serviced by housekeeping. I notified the front desk and housekeeping never arrived to my room. I physically went to the front desk to inform them of dirty room of which they stated they were short staffed.
5 out of 5
Recommended
for Other
by A verified travellerfrom Texas

Beautiful

Posted 18-Mar-2015
Pros: Beautiful place, and complimentary items were great.
Cons: Staffing
Location: Six Flags over Texas, SeaLife Aquarium, Legoland, Medieval Times
Breakfast options were plenty...during peak times, seemed short staffed and had to wait for a few items. Towels were taken out of our room, but never replaced, when asked front desk about it- stated short staffed. Facility is beautiful, room was clean and cool. Pool was a tad bit cold but tolerable. Overall a great stay with my 3 kids.
4 out of 5
Recommended
for Families
by A verified traveller

Posted 16-Mar-2015
Pros: Hotel staff was great!
Cons: An older property but room amenities were good and updated. Good location for kids. Spa needs repair.
Family friendly property and great staff. Stayed in a spacious suite with comfortable bedding. Kids loved the indoor pool, although the water could have been a little warmer.
2 out of 5
by A verified travellerfrom Dallas Texas

Unsatisfied customer

Posted 12-Mar-2015
The check in at the hotel was great ! The room was clean and comfortable however, the tv' were not working when they did they blinked on and off the entire stay. When I called the front desk they said they were experiencing problems due to the weather. I decided to step out the room to see if anyone else was experiencing the same problems with the tv they said no. Also the sink was clogged so therefore useless. I don't think I will stay at the location again because I am not a happy camper!!!!!