Outdoor pool

Reviews of DoubleTree by Hilton Dallas - Market Center

4 out of 5
DoubleTree by Hilton Dallas - Market Center
2015 Market Center Blvd, Dallas, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 465 out of 1005 reviews" "
Rating 8 - Good. 248 out of 1005 reviews" "
Rating 6 - Okay. 130 out of 1005 reviews" "
Rating 4 - Poor. 73 out of 1005 reviews" "
Rating 2 - Terrible. 89 out of 1005 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Aliya

Liked: Staff & service
It was an older hotel that definitely needs a facelift. Like REALLY bad. But it was clean for the most part and super close (not walkable) to downtown.
Stayed 3 nights in Mar 2024
Response from rcojanu on Mar 26, 2024
Dear Liya, Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and Thank You for cleanliness kind comments. We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from rcojanu on Mar 26, 2024
Hello Maritza,We appreciate your recent stay with us and for taking the time to leave us a review. We hope we will see you again soon.

10/10 Excellent

Ana Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from rcojanu on Mar 25, 2024
Dear Ana Karina, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

8/10 Good

Clevlis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mrs. Faith took care of us and our boys!!!
Stayed 2 nights in Mar 2024
Response from rcojanu on Mar 19, 2024
Hello Clevlis,Thank you very much for your recent stay and post. Very much appreciated! See you back at the property in not-too-distant future.

8/10 Good

Jose Ricardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for short business stay. Quiet area, walkable distance to some nice restaurants.
Stayed 2 nights in Feb 2024
Response from rcojanu on Mar 14, 2024
Hello Jose Ricardo,Thank you for recent stay with us and for taking the time to post your review. Very much appreciated.Thank you.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has its own restaurant which was very convenient since there aren’t too many places to eat nearby. The food there was good. Our room had a balcony which was nice. Our room was clean but the picture in our bathroom had a frame on it that was damaged, which I don’t know how that happens but why wouldn’t you changed that out? The pool area was nice but the weather was too cold to use the pool.
Stayed 3 nights in Mar 2024
Response from rcojanu on Mar 13, 2024
Hello Alan,Thank you for your kind comments. I am so glad that you had a great stay with us and liked our clean and pool area. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.

10/10 Excellent

RENA

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from rcojanu on Mar 12, 2024
Hello RENA,Thank you very much for your recent stay and feedback. Very much appreciated.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estefany at the restaurant was absolutely amazing!!! Front desk associates were nice. Hotel is clean and quiet. Could use some updates but the bed was very comfortable.
Stayed 3 nights in Mar 2024
Response from rcojanu on Mar 4, 2024
Dear Janet, Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

Marilyn, Valencia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
clean rooms, the service during the breakfast.
Stayed 2 nights in Feb 2024
Response from rcojanu on Feb 27, 2024
Hello Marilyn,Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and convenient location
Response from rcojanu on Feb 23, 2024
Hello Elizabeth,Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Excellent

Christopher, Oak Point

Stayed 1 night in Feb 2024
Response from rcojanu on Mar 20, 2024
Hello Christopher,We thank you very much for your recent stay and review. Very much appreciated! We hope we will see you back at our property in the not too distant future!

6/10 Okay

Andrey

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from rcojanu on Feb 7, 2024
Hi Andrey,Thank you for your recent stay and for your rating. Very much appreciated. Thanks again and we look forward to your next retur.

6/10 Okay

Michelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Could be much better with renovations and better cleaning. The tile in the bathroom and carpet in our room was dirty.
Stayed 1 night in Feb 2024
Response from rcojanu on Feb 5, 2024
Hello Michelle,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

8/10 Good

Chimere

Liked: Staff & service, property conditions & facilities
It's a little outdated but it got the job done. The walls are thin. I'm disappointed that the staff failed to tell be about the complimentary shuttle service.
Stayed 2 nights in Jan 2024
Response from rcojanu on Jan 22, 2024
Dear Chimere, Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from rcojanu on Jan 16, 2024
Hello Antonio,Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from rcojanu on Jan 26, 2024
Dear Lisa, Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

Courtney

Stayed 1 night in Dec 2023
Response from rcojanu on Jan 2, 2024
Dear Courtney, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from rcojanu on Dec 29, 2023
Hello Deborah,Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Excellent

Shivani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So friendly and the rooms are very clean. I would come here again. Shoutout to Jose at the bar he’s awesome.
Stayed 1 night in Dec 2023
Response from rcojanu on Dec 27, 2023
Dear Shivani, Thank you for your kind comments. I am so glad that you had a great stay with us and liked our clean and great rooms. I'm pleased that you would stay with us again and would recommend us to others, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.

10/10 Excellent

Tamara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm cookies! Yummy!!
Those warm chocolate chip cookies made me feel at. The staff was amazing and the hotel was in a great location.
Stayed 1 night in Dec 2023
Response from Rcojanu on Dec 24, 2023
Hello,Thank you for your recent stay and review. We are glad that you enjoyed your stay with us. We hope you will stay with us in the near future. Have a great week.

10/10 Excellent

nora

Stayed 2 nights in Nov 2023
Response from Rcojanu on Dec 22, 2023
Hi Nora,We happy to hear you have had a great time with us. Please come back and stay with us in the near future. Have a great day.

6/10 Okay

Holly

Response from rcojanu on Feb 5, 2024
Hello Holly, Thank you for your comments. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your feedback.

10/10 Excellent

Andy

Stayed 2 nights in Dec 2023
Response from rcojanu on Dec 20, 2023
Dear Andy, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from rcojanu on Dec 18, 2023
Dear Josh, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Excellent

Skarlett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from rcojanu on Dec 18, 2023
Dear Skarlett, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel was very clean, and the staff was very sweet. LOVED our King size bed, it was so comfortable. Great stay. Thanks!
Stayed 1 night in Dec 2023
Response from rcojanu on Dec 18, 2023
Dear Justin, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Excellent

alicyn

Stayed 1 night in Oct 2023
Response from rcojanu on Dec 18, 2023
Dear Alicyn, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in comes with the best cookie you've ever had!! Also the in room coffee was very good. Staff was courteous and efficient.
Stayed 1 night in Dec 2023
Response from rcojanu on Dec 15, 2023
Hi Shanna,We thank you for a great review and for choosing us. We hope to see you back at the hotel soon.

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff helpful & friendly… quiet
Stayed 2 nights in Dec 2023
Response from RCOJANU on Dec 11, 2023
Hello Tonya,We thank you for your recent stay and for taking the time to share your experience. I'm so glad you enjoyed your stay and found our Hotel Helpful and Friendly.We hope we will see you again in the near future.

10/10 Excellent

Danny

Stayed 1 night in Dec 2023
Response from rcojanu on Dec 13, 2023
Hello Danny,I'm glad to see that you enjoyed your stay with us. Please come back and visit us next time you are in the area. Have a great week!

10/10 Excellent

Richard

Stayed 2 nights in Dec 2023
Response from rcojanu on Dec 13, 2023
Hello Richard,We appreciate your business and for taking the time to post! Much appreciated! Have a great Week!

10/10 Excellent

Sylvia

Stayed 2 nights in Dec 2023
Response from rcojanu on Jan 2, 2024
Dear Sylvia, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

4/10 Poor

Richard

Disliked: Staff & service, property conditions & facilities, room comfort
Very rude unfriendly front desk staff
Stayed 1 night in Dec 2023
Response from rcojanu on Dec 8, 2023
Hello Richard,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that we did not exceed your expectations. I will be sure to send this information to our Front Office Manager. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

10/10 Excellent

Salma

Stayed 2 nights in Nov 2023
Response from Rcojanu on Dec 22, 2023
Hello Salma,We appreciate your feedback and thank for staying with us. Have a great weekend.

4/10 Poor

Robert

Travelled with family and small children
False advertising. Absolutely no dining available.
Stayed 3 nights in Nov 2023
Response from rcojanu on Nov 28, 2023
Dear Robert,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that our outlets were closed over the Thanksgiving days. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

10/10 Excellent

Friedrich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from rcojanu on Nov 28, 2023
Dear Friedrich, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the price
Stayed 1 night in Nov 2023
Response from Management on Nov 20, 2023
Gat Splat

10/10 Excellent

George, Cumming

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
5 minutes to downtown. Not a walking area. Hotel is getting a bit tired looking.
Stayed 2 nights in Nov 2023
Response from Management on Nov 20, 2023
Thank you so much for the review. We hope you come back and see us next year once we have completed our room refresh.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, room comfort
Cute Little Stay
Check in was effortless and quick! We were given a goodie bag that included a cookie and water bottle. That was a personal favorite for me! Bed was super cozy.
Stayed 1 night in Nov 2023
Response from rcojanu on Nov 13, 2023
Hi there,Thank you very much for your recent stay and post. We appreciate your nice comments about staff and goodie bag! Our famous DoubleTree Cookies are great treat for all guests! We hope to see you back to the property in the near future.

8/10 Good

Fahim

Business traveller
Liked: Cleanliness, staff & service, room comfort
Was there for a business trip. The front desk welcome you with two nice warm cookies. Liked the cookies and the complementary toothpaste and toothbrush. They did not have coffee at the lobby which I did not like. They were selling the coffee at the lobby.
Stayed 2 nights in Nov 2023
Response from Rcojanu on Nov 10, 2023
Hi Fahim,We thank you for choosing to stay with us and for taking the time to post. We are glad you enjoyed the cookies and the hotel amenities. Looking forward to seeing you soon.

8/10 Good

Sonia, Tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What I didn’t like that breakfast was not included and also they charge for parking!!!
Stayed 2 nights in Nov 2023
Response from rcojanu on Nov 10, 2023
Hello Sonia,We thank you very much for your recent stay and for taking the time to post. Breakfast and parking charges are very well advertised on our website and third parties sites. We hope we will see you back to our property in the near future. Have a great week.

10/10 Excellent

Jeffrey

Stayed 2 nights in Nov 2023
Response from Rcojanu on Nov 10, 2023
Hello Jeffrey,Your business and review are very much appreciated! Thank you for staying with us. We hope we will see you in the near future.

10/10 Excellent

KRISTI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from rcojanu on Nov 10, 2023
Hello KRISTI,Thank you for your recent stay and post! Very much appreciated! Have a great Week!

8/10 Good

Cynthia

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from rcojanu on Nov 9, 2023
Dear Cynthia,Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Meh
Our stay was okay overall. We did find a long black hair in the bathtub upon our arrival and the lotion dispenser in the bathroom was completely empty throughout our entire stay. Housekeeping didn’t visit our room on our second day, but we were delighted that they came the third! The pillows were also deceptively fluffy looking, quickly deflating and uncomfortable upon use. Checkin was quick and easy and we appreciated the complimentary cookie and bottled water upon arrival. The water pressure was also great! Overall, a below average stay for the price and the prestige associated with a Hilton hotel.
Stayed 3 nights in Nov 2023
Response from rcojanu on Nov 6, 2023
Hello Meh,Thank you very much for writing a review about your recent stay with us. I will make sure to share your comments with our Department Heads and review our current procedures. Thank you again for the opportunity and we look forward to your next return.

8/10 Good

ARIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet is old and table top is dusty
Stayed 3 nights in Nov 2023
Response from rcojanu on Nov 6, 2023
Dear Ariel, Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

4/10 Poor

maricarmen

Stayed 1 night in Nov 2023
Response from rcojanu on Nov 28, 2023
Dear maricarmen, Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

10/10 Excellent

Allegra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
They allowed us to check in a little early and it was quick! The front desk staff always said hello when we left or arrived the hotel. The beds were comfortable and we loved our room on the corner with the balcony and all of the windows! The mini fridge and microwave were a nice feature as well. My only complaint is that the bathroom was a little small.
Stayed 5 nights in Oct 2023
Response from RCOJANU on Nov 5, 2023
Hello Allegra,We appreciate your review and business and for mentioning our great Hotel Staff. Thanks again and we look forward to your next review!

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price and location.
Friendly staff. Great cookies! Parking in front to few spots. Parking in back not well lite. Great location.
Stayed 1 night in Nov 2023
Response from RCOJANU on Nov 5, 2023
Hello Debra,Thank you for the kind words about our staff and cookies. Much appreciated.

2/10 Terrible

Julian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not Satisfied 100%
Hotel charge me for the stay claming you had not paid the hotel. Why did I book with you if I had to pay on my own? 0/10 for this inconvenience experience.
Stayed 1 night in Nov 2023
Response from RCOJANU on Nov 5, 2023
Hello Julian,This is the hotel responding to your review. Please keep in mind, third party channels are booking hotels rooms as well and sometimes, they only reserve the room for guests and payment is required at check in. If this not what you have requested, please reach out to Hotels.com and they will make it right for you.