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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel – Avis

3.5 out of 5
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel
1015 Elm St, Dallas, TX

Avis

6,2
Note de 10 – Excellent, d’après 248 avis sur 1004." "
Note de 8 – Bien, d’après 193 avis sur 1004." "
Note de 6 – Acceptable, d’après 181 avis sur 1004." "
Note de 4 – Médiocre, d’après 170 avis sur 1004." "
Note de 2 – Terrible, d’après 212 avis sur 1004." "

6,4/10

Propreté

7,2/10

Service et personnel

5,8/10

Commodités

6,0/10

État et installations de l’hébergement

6,4/10

Écoresponsabilité

Avis

4/10 – Médiocre

Anne

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en septembre 2023
Director of Operations a répondu le 13 nov. 2023
Dear Anne,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best.Sincerely,Brian Angerer

4/10 – Médiocre

JACQUAT

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Service proche de zéro et propreté laissant à desi
Service nul chambre pas faite une journée demande à la réception attente 20 min dans le lobby retour à l chambre Surprise ! 4 serviettes déposées lit pas fait réclamation again pas de personnel à 18h30
Séjour de 4 nuits en août 2023

10/10 – Excellent

Jean

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel très bien situé
Hotel très bien situé Excellent petit dejeuner
Séjour de 2 nuits en mai 2023

8/10 – Bien

Gilles

Voyage en famille
Points forts : Propreté, service et personnel
Séjour Dallas
Séjour à Dallas en famille , hôtel bien pour la proximité des lieux , parking pas très propre sinon bien, pas de produit douche dans les chambres .. dommage
Séjour de 3 nuits en octobre 2022

10/10 – Excellent

Mélanie

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Le personnel était très aimable Hôtel en plein centre ville et le d'art pour aller à l'aéroport était aux pieds de l hôtel
Séjour de 1 nuit en juillet 2022

6/10 – Acceptable

Diane

Séjour de 1 nuit en juin 2022

6/10 – Acceptable

Kelly

Voyage d’affaires
Points faibles : Propreté, service et personnel et commodités.
Staff was unwelcoming and abrasive and announced my room number to the whole lobby. Air conditioner/heater in the room was extremely noisy. Not really a safe place for Uber drivers to pull up at the front door.
Séjour de 2 nuits en avril 2024

8/10 – Bien

Emily

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 – Excellent

karen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Me parecen bien las instrucciones y la seguridad
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Janis

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property is located near the Dart station, making it convenient to travel around the city. Rooms are laid out well for maximum comfort & efficiency. The one downside of the room was the air conditioner. It was very noisy, and left the room either too warm or too cold. But other than that, I would recommend this hotel.
Séjour de 4 nuits en avril 2024

2/10 – Terrible

Michael

Voyage en famille, Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Horrible do not say here at any cost!!!!! Most the staff there are horrible and nasty. I wish I got the name of one of the front desk clerks he was great and fixed everything for me. But other than that. Never again. I was told I could have a late check in and they gave my room away so I was stuck with out a room for the night and had to stay at a different hotel for the night, didn’t want to even help me and blamed it on expindia. Let not talk about the rooms dirty smelled of smoke and the shower was broken, had to be moved in to a different room. Sooo Again do not stay at the hotel,
Séjour de 2 nuits en février 2024

6/10 – Acceptable

Kevin

Points forts : Service et personnel, commodités
The staff was nice and really helpful. The housekeepers was amazing with cleanliness and being friendly. The only downside was my first room had a crack in the window that made a lot of noise. The staff was kind and switched my room with no problem. Will definitely be booking again
Séjour de 3 nuits en mars 2024

8/10 – Bien

Anusilia

Great location to all the downtown attractions. Staff were nice and helpful . The area outside the building had homeless people but other than that for the price of the hotel , it’s a good deal.
Séjour de 3 nuits en mars 2024

10/10 – Excellent

Moses

Séjour de 2 nuits en mars 2024

6/10 – Acceptable

Christopher

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The property was very dated. The carpet was old and dirty looking in the room and hall. The door to the room was not snug and there was a light leak around the bottom and side of the door. The garage was dirty and smelled bad. I was disappointed with the stay from such a hotel.
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Joel

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
Low water flow on faucet. Alarm went off by accident, i think, and it took half an hour to stop it. It’s more towards the end of downtown. Area didn't feel safe.
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

William

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Common areas of hotels were always dirty staff takes extremely long time for requests and half clean rooms
Séjour de 2 nuits en mars 2024

2/10 – Terrible

Anayansi

Séjour de 1 nuit en mars 2024

6/10 – Acceptable

lindsey

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I booked here for Sunday checked in on Sunday morning n then i checked out the same day mind you i already payed for the hotel . When i checked in n when i was checking out they were trying to charge me again ? It didn’t make sense to me The lady said it’s because you checked in at 1am and it count as Saturday i was confused. i just don’t understand but the stay was okay nice area view of the city but other then that it was okay
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Valentina

Voyage de couple
Points faibles : Propreté
I paid almost $500 with the $150 included for the deposit. There was poop on the side of the bathtub and toilet, the sink and tub was clogged. Housekeeping was called and i watched him "clean" the bathroom and still miss the poop on the side of the toilet and i assumed he had cleaned the poop off the side of the tub, but nope! Maintenance came twice to unclog the sink and bathtub. Housekeeping just tried to open our room door instead of knocking. I honestly should have gotten at least sone of my money back. Its ok though ill never stay there again.
Séjour de 2 nuits en mars 2024

2/10 – Terrible

Robin

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 – Excellent

Cheryl, Mapleton Depot

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location near the convention center
Séjour de 3 nuits en mars 2024

10/10 – Excellent

Jose

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Liked my stay
Séjour de 1 nuit en mars 2024

2/10 – Terrible

roland, san antonio

Voyage en famille
Points faibles : État et installations de l’hébergement
Train station an bus station next to hotel large number homeless people surround the building
Séjour de 1 nuit en février 2024
Director of Operations a répondu le 4 mars 2024
Dear Roland,Thank you for your comments and your opinion.

8/10 – Bien

Jennifer

Points forts : Propreté, service et personnel
Séjour de 3 nuits en février 2024
Director of Operations a répondu le 28 févr. 2024
Dear Jennifer,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 – Excellent

Olga, Garland

Séjour de 1 nuit en février 2024
Director of Operations a répondu le 27 févr. 2024
Dear Olga,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 – Excellent

Jorge Humberto

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Súper bien ubicados!!!
Séjour de 3 nuits en février 2024
Director of Operations a répondu le 20 févr. 2024
Dear Jorge Humberto,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 – Excellent

Mike, PUERTO AVENTURAS

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We came to town to attend a hockey game and stayed here since they offered parking, near restaurants and we could walk to the game
Séjour de 1 nuit en février 2024
Director of Operations a répondu le 17 févr. 2024
Dear Mike,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and hope you enjoyed the game. Thank you again for staying and we wish you many happy returns.Sincerely,Brian Angerer

10/10 – Excellent

Orlando

Director of Operations a répondu le 19 févr. 2024
Dear Orlando,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 – Acceptable

Anthony

Séjour de 1 nuit en février 2024

4/10 – Médiocre

Gower, Mount Pearl

Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
The good - My room was incredibly clean. It was one of the cleanest hotel rooms I have ever had. The staff, including the cleaning and maintenance staff, were friendly and helpful. The bad - Arriving at the hotel, the drop-off area was blocked with traffic cones. Therefore, I felt I had to risk getting a parking ticket to check-in. The parking garage was very dirty, with broken glass on the ground, old fluorescent tubes, etc. The heater in my room also didn't work the first night and I awoke at 5am to a freezing room. I had to request a repair twice for the following night. The patio furniture on my balcony was also missing bolts. The refrigerator in my room also needed to be defrosted. When I arrived, the curtain in my room was also pinched out the patio door and was wet. Overall - I respect this is an older hotel, so I expect some cosmetic issues, such as peeling wallpaper, leaking patio doors, etc. I believe this hotel suffers from management who fail to prioritize regular maintenance and inspections to ensure a safe environment and a positive guest experience. The issues I observed are easily corrected and avoidable, and I don't believe the frontline staff are the issue as my experience with them was excellent.
Séjour de 2 nuits en février 2024
Director of Operations a répondu le 14 févr. 2024
Dear Gower,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and are so sorry that we did not meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

8/10 – Bien

ouel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente ubicación y muy rico el desayuno.
Séjour de 3 nuits en février 2024
Director of Operations a répondu le 14 févr. 2024
Dear ouel,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 – Acceptable

Robert

Voyage en famille
Points forts : Service et personnel
Good location in downtown Dallas within walking distance to tourist destinations. Easy freeway access. Absurd traffic noise for being on the 19th floor. Wheelchair accessible room had very narrow space between the beds making getting in and out of bed difficult. There was no soap in the room on arrival. Restaurant in hotel was not very good. Parking garage was cramped and smelled so strongly of marijuana that I expected a drug bust at any moment. All in all, the property was much less premium than I had anticipated.
Séjour de 3 nuits en février 2024
Director of Operations a répondu le 12 févr. 2024
Dear Robert,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are very sorry that there was traffic noise. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

8/10 – Bien

Sylvie

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Service et personnel
Points faibles : Commodités
Property well located and balcony give you a great view of Dallas. Full size fridge in the room was great . Pool was closed as it open only mid March. Restaurant was closed but great restaurants nearby walkable distance. Room and Bathroom need some updates including the patio door.
Séjour de 1 nuit en février 2024
Director of Operations a répondu le 17 févr. 2024
Dear Sylvie,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 – Acceptable

Elizabeth

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The door to the bathroom did not close and shower was missing a liner. The coffee maker was missing. The plug could not support the microwave. Half of the elevators were not working and first floor stairwell had a bunch of stuff in it you had to step over to use the stairs.
Séjour de 1 nuit en février 2024
Director of Operations a répondu le 12 févr. 2024
Dear Elizabeth,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are very sorry that there were power issues in your room. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

6/10 – Acceptable

Jonathan

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en février 2024
Director of Operations a répondu le 9 févr. 2024
Dear Jonathan,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you the best.Sincerely,Brian Angerer

10/10 – Excellent

Yanice, Dallas

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Only up and down fall we had a great view but dallas stay lit if you have a balcony and will be a little noisy we used the room as a friend birthday sleepover so we didn’t leave but there are a few walking distance spots and uber and bus ride away we had fun even when the microwave and tv cut off because the have a ghetto plug in system in one area of our room 8/10 will book again
Séjour de 1 nuit en février 2024
Director of Operations a répondu le 5 févr. 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many happy returns.Sincerely,Brian Angerer

8/10 – Bien

Randy

Points forts : Propreté
Property was average.. nothing above normal as far as amenities or location. The hotel itself was clean and staff were attentive and friendly.
Séjour de 2 nuits en février 2024
Director of Operations a répondu le 5 févr. 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 – Excellent

Maricel muro

Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Larry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Cool
Director of Operations a répondu le 31 janv. 2024
Dear Larry,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many cool returns.Sincerely,Brian Angerer

8/10 – Bien

Loraine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked the location - I could walk to the attractions in the downtown area. I liked having the bar/restaurant on the property. The only complaint is that the breakfast was all or nothing - a buffet - you could not order something a la carte or smaller.
Séjour de 2 nuits en janvier 2024
Director of Operations a répondu le 29 janv. 2024
Dear Loraine,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 – Acceptable

Ferdinan, San Leandro

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 6 nuits en janvier 2024
Director of Operations a répondu le 29 janv. 2024
Dear Ferdinan,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best.Sincerely,Brian Angerer

6/10 – Acceptable

demont

Points forts : Propreté, service et personnel et commodités.
No truck or suvs are able to fit into garage. Also showers drain very slow.
Séjour de 1 nuit en janvier 2024
Director of Operations a répondu le 26 janv. 2024
Dear Demont,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 – Acceptable

Daniel, Fort Worth

Voyage en groupe
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en décembre 2023
Director of Operations a répondu le 24 janv. 2024
Dear Daniel,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best.Sincerely,Brian Angerer

8/10 – Bien

Marco

Voyage de couple
Points forts : Propreté
Séjour de 4 nuits en janvier 2024
Director of Operations a répondu le 22 janv. 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely, Brian Angerer

8/10 – Bien

Walter

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
DSC convention
Needs some maintanence. Coffee pot didn’t work. Refrigerator turned off. And pan full of water. Nice security/feel safe. Close walk to convention center
Séjour de 3 nuits en janvier 2024
Director of Operations a répondu le 22 janv. 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely, Brian Angerer

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
I will never stay there again
It was my daughters 8th birthday road trip. Thats all she wanted and I heard great things about the Dallas aquarium, so that was our destination. I wanted a place next to the aquarium. Well, I booked the hotel for 2 days and the total cost was supposed to be 340 including the extra for the balcony room. After the purchase I look at the receipt and I was charged 380 and an extra 20 dollars for another person was added for each night. Well, I get there to check in, they are trying to charge me an extra 75 dollars per night, for just in case charges, plus trying to charge me an extra 56 dollars in taxes, which the 56 dollars in taxes were on the original purchase price. After a lot of disbelief and showing the receipt. I ended up paying 384 which was above the special booking price. Ok... well the ice machines on every floor, but floor 11 were broken, nasty, smelly, moldy. Floor 11 apparently was in good condition because thats the floor the boss stays when they come, the room was so cold. The entire bed frame broke when we sat on it. It was 7 degrees in dallas, and the heater never warmed our room up, and it was impossible to even take a shower. They sent maintenance to fix heater twice, then asked to deal with the bed because it would take too long to fix. We were never offered another room, another bed. After paying almost 200 dollars a night, I was very upset and if I had the money, I would have chosen another hotel and not finish our trip there.
Séjour de 2 nuits en janvier 2024
Director of Operations a répondu le 22 janv. 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and are very sorry that your experience was such a failure due to the misunderstanding of rates, taxes and courtesy holds. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

2/10 – Terrible

bernie

Séjour de 2 nuits en janvier 2024
Director of Operations a répondu le 22 janv. 2024
Dear bernie,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are sorry to see that we failed to meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean Room and Great Customer Service.
Séjour de 2 nuits en janvier 2024
Director of Operations a répondu le 22 janv. 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely, Brian Angerer

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté
Unclean
This was the cheapest option to stay downtown but I was still surprised by the lack of cleanliness. The floor of the lobby is gorgeous, but my room was definitely not. There was poop in the toilet when I walked in that had obviously been there for awhile, the carpet outside the bathroom was soaked, and the floor of the bathroom was covered in a sticky material. This location downtown is great, and the price would have been great as well if my room didn’t have those issues. The hotel has great potential, it just needs a new cleaning staff.
Séjour de 1 nuit en janvier 2024
Director of Operations a répondu le 15 janv. 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are so sorry that we failed to meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer