Courtyard
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Reviews of Courtyard by Marriott Dallas Addison/Quorum Drive

3 out of 5
Courtyard by Marriott Dallas Addison/Quorum Drive
15160 Quorum Dr, Addison, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 1000 reviews" "
Rating 8 - Good. 212 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 64 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

silvia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will come again
Stayed 1 night in Apr 2024

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonable to get around.
Stayed 1 night in Apr 2024

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities
Close to everything
Stayed 2 nights in Apr 2024

8/10 Good

Bridget

Liked: Cleanliness, staff & service, amenities
The air-conditioning wasn't working that great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Garry, OKLAHOMA CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, welcoming staff. Only issue was the room was a little too warm.
Stayed 1 night in Apr 2024

2/10 Terrible

Crystal

My complaint has to do with Yassi who works for Expedia whom I chatted with over the phone. They did not listen from the start. They threatened to charge my credit card without my consent. This is the poorest customer service experience I have ever had. We booked two king size beds at the Marriott for four people. When we arrived they only offered us one room with one bed for four people at the same rate. I pleaded with Expedia at 11pm in the evening trying to resolve this knowing we all had to get up early the next morning. It took hours and no resolution. They offered $20 compensation which does not begin to cover the inconvenience and additional cost for rooms. We even bought the extra insurance just so this would not happen. Shame on you Expedia.
Stayed 1 night in Apr 2024

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Issues I had was they charge daily for parking. There isn’t a gate or a security officer so why do I have to pay over $11 a day to park my vehicle? First hotel to charge and not provide any extra security to justify the charge. Second issue is no breakfast. I paid over $300 a night plus parking fee and hotel fees and they can’t even offer guests a bagel or a cup of coffee!?!?
Stayed 2 nights in Apr 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose to stay at this hotel for its convenient location near our friends we were in Dallas visiting. Everything was easy. Everything was nice and clean. Rooms were good sized and everything I expect a hotel to provide was there. Also enjoyed being able to grab a cup of Starbucks coffee down in the lobby every morning. I'd be happy to stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to lots of restaurants. The rooms were very comfortable
Stayed 2 nights in Apr 2024

10/10 Excellent

Shelby

Great location within 5 min from 635 and Tollway
Stayed 1 night in Feb 2024

8/10 Good

Jeff

Na
Stayed 1 night in Mar 2024

10/10 Excellent

brandi

Stayed 2 nights in Mar 2024

2/10 Terrible

Sara

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I did not like that we had to pay for parking with no prior notice. Also, we had a fire alarm set off early on our last day and everyone had to go outside. We asked.for a late checkout and was refused. I have never been turned down on a late checkout. We are also members of Marriott Bonvoy but absolutely no recognition or special circumstance because of that. I would not stay here again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jacques

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Feb 2024

10/10 Excellent

Timia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Uche

Liked: Property conditions & facilities
Great stay
Stayed 1 night in Feb 2024

10/10 Excellent

Ayodeji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool and quiet place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Roe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Feb 2024

2/10 Terrible

Abdul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 2 nights in Feb 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, and restaurants to choose from around the location.
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Average
Could’ve been better. None the less, it was adequte.
Stayed 1 night in Jan 2024

8/10 Good

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Other Marriott properties seem to offer breakfast included and room safes, but not Courtyard. I keep forgetting that. Biggest beef was that I didn't earn any Bonvoy points, nor did I get any Marriott benefits for my reward status, because I booked on Expedia!
Stayed 1 night in Jan 2024

8/10 Good

SANGSOO

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Maria Esther

Business traveller
Liked: Cleanliness
Clean and comfortable, nice beds, but needs more lighting on the outside
Stayed 1 night in Jan 2024

8/10 Good

erica

Stayed 3 nights in Dec 2023

10/10 Excellent

Nikayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

julius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

YASHAUNDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The refrigerator did not work well
Stayed 1 night in Dec 2023

10/10 Excellent

Jose, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jana

Stayed 2 nights in Dec 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Nick at the front desk was fantastic and a great singer too
Stayed 1 night in Dec 2023

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I woke up at 1:30AM to find a very large rat in my bathroom. I called front desk, and she brought me a keycard for another room about 10 minutes later. When I went down at 4:30AM to checkout and go to the airport, the front desk person was sound to sleep on the sofa. I waited for about 15 minutes for my Uber, received a phone call that rang out loud and she still didn't know I was there. I have reached out to hotel management by phone and email and have had no response.
Stayed 2 nights in Dec 2023

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sylvia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Ana

Business traveller, Travelled with partner
Liked: Staff & service
The room had a bad smell like food with sweat, the tub had black stains. Furniture to to old
Stayed 1 night in Dec 2023

8/10 Good

Jeane

Stayed 3 nights in Dec 2023

10/10 Excellent

Bree Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place! Nice and the food was good!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not worth the price.
There was no front desk staff for about 15 minutes and a line of people waiting to check out. I even called the front desk and let it ring to see if anyone would appear and they didn’t. Front desk told us there was free breakfast in the morning and we found out that wasn’t true. For $200 a night, free continental breakfast and full staffed front desk should be the bare minimum.
Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

DavidorTonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. Nice clean room. Easy access plenty of parking . Will stay again
Stayed 2 nights in Nov 2023

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nick and Trish at the front desk were very help with getting around and helping us to get settled.
Stayed 2 nights in Nov 2023

2/10 Terrible

Gzim

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Literally this was one of the worse hotel experiences I ever had. First when we came to check in, there was no one at the front desk. I waited for over 20mins for someone to show up. I was told n hurry so I can make a show . I even called the hotel number 3 times and it lead just ringing with no answer. Finally I get my room. So we go up. The hallway smelled like pot. The people on the 4th floor were noisy and loud bsnging on doors and slamming. I didn’t get hardly any sleep at all . From all the noise and banging and loud musings c. It was horrible. I tried to tell the guy at the front desk and he didn’t even seem to care at all. Just horrible customer service. And not being able to relax and sleep was horrible. Considering we only got the room cause we were too tired to drive 35 mins away.

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Abbey

Stayed 1 night in Nov 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great safe and convenient location.
Stayed 1 night in Sep 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 1 night in Oct 2023