Exterior

Reviews of Quality Inn West Plano - Dallas

2.5 out of 5
Quality Inn West Plano - Dallas
5021 W Plano Pkwy, Plano, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 237 out of 533 reviews" "
Rating 8 - Good. 170 out of 533 reviews" "
Rating 6 - Okay. 64 out of 533 reviews" "
Rating 4 - Poor. 28 out of 533 reviews" "
Rating 2 - Terrible. 34 out of 533 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walked in gave name and I/d given key card went to room one big easy step
Stayed 1 night in Apr 2024

8/10 Good

Ertugrul, Wayne

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and there were everything I need.
Stayed 1 night in Apr 2024

4/10 Poor

Cory, Winnsboro

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are older, not well kept, and breakfast was very limited. Eggs with no meat of any kind. Very disappointing.
Stayed 1 night in Feb 2024
Response from Manager on Apr 23, 2024
Hello Cory, We appreciate your feedback regarding the room condition and breakfast selection. Your comments will be shared with the team for their awareness and future improvements. Please feel free to reach out to our management team directly to discuss your experience further.

8/10 Good

Sean

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Sean,We are thrilled to hear you enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Yu-Chung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Provide breakfast. Large room.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Yu-Chung, We appreciate your feedback regarding our breakfast offerings and spacious rooms. Should you have any further comments or suggestions, please feel free to reach out to our management team directly.

6/10 Okay

Mario

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wish sheets / towels were changed, had to go and request clean towels.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello Mario,Thank you for sharing your feedback with us. We encourage guests to reach out to our staff during their stay for any additional amenities they require. Your comments will be shared with the team for further consideration. We hope to welcome you back in the future for an improved experience.

8/10 Good

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OUR ROOM WAS VERY CLEAN AND IN EXCELLENT CONDITION. THE BREAKFAST WAS REAL BAD.THEY SHOULD NOT OFFER IT
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello ROBERT,We are pleased to hear that you found the room in excellent condition. Your feedback regarding breakfast is valuable and will be shared with our team for further review. Should you have any further concerns, please feel free to reach out to our management team for assistance.

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service
I stayed at this hotel for two (2) nights. I thought that the smell of marijuana was very persistent, but this hotel had a no smoking policy. In my belief, some of the guests who stayed at this motel appeared to be questionable to me, but everyone was friendly to me. I was vexed that the housekeeping did not process my room which was what I had demanded, and to follow the orders of the manager on duty, I had to bring my dirty towels down to this individual who was on desk duty in order to get some new towels. The breakfast was decent, and I especially enjoyed the waffles with the shapes of Texas. The eggs at breakfast looked odd to me, but they tasted all right. There was a gym, but a lot of the machinery looked to me as if it was in bad shape. There was a parking lot outside of this hotel. I slept fine, the television worked, the hot water was operational, the air conditioning had no issues, and I had no problem with the Internet reception. All in all, this was a budget hotel that was close to Dallas and to Fort Worth.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 2, 2024
Hello Michael, We appreciate you sharing your feedback on your recent stay. Our no smoking policy is strictly enforced, and we apologize for any inconvenience caused by the presence of odors. Our team aims to ensure all guests feel welcome and comfortable during their visit. Your comments regarding housekeeping and our amenities will be shared with the relevant departments for review. We're glad you enjoyed the breakfast offerings and found the room amenities satisfactory. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 Terrible

Abigail

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Abigail, We apologize for any inconvenience during your stay. Please feel free to contact us directly to share more details about your experience so we can address your concerns promptly.

8/10 Good

Michael

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pricing
Stayed 4 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Michael,We are delighted to hear that you found our pricing to be great during your stay with us. Our aim is to offer reasonable rates for our guests' comfort and satisfaction. Should you have any other feedback or inquiries, please feel free to reach out to our management team directly.

8/10 Good

Ronnie

Liked: Cleanliness, property conditions & facilities
Perfect location for my doctors appointment.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Ronnie,We are pleased to hear that our hotel's location was convenient for your needs. Thank you for choosing to stay with us and we hope you had a comfortable visit during your time here.

4/10 Poor

Nayana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Nayana, We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to reach out to us directly to share any details about your experience so we can address any concerns you may have had. We value your input and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Maria

Travelled with partner
Disliked: Property conditions & facilities
😃 near Baylor heart hospital 👎old and poor maintain building, poor breakfast, no amenities
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Maria, Thank you for sharing your feedback with us. We appreciate your comments and will address them internally for further improvements. We hope you will consider staying with us again in the future to experience any enhancements made.

10/10 Excellent

rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Manager on Feb 9, 2024
Hello rocio,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If you have any additional feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future.

6/10 Okay

?????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No one came to clean room. Tried to get some from desk and they asked for the dirty ones first. After a short discussion, we were handed frayed towels. Old and worn out. The breakfast was a waffle maker, muffins, and a few others. Not a very big production. We probably won't stay there again.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 3, 2024
Hello ?????,Thank you for sharing your experience. We apologize for the inconvenience you encountered concerning the room cleaning and the quality of the towels provided. We appreciate your feedback and will share it with our team to ensure improvements are made. Regarding breakfast options, we understand your disappointment and will take your comments into consideration for future enhancements. We hope to have the opportunity to welcome you back in the future for a better experience.

10/10 Excellent

Vijay Pratap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Vijay Pratap,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was great, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Mackesia

Stayed 1 night in Nov 2023
Response from Manager on Jan 25, 2024
Hello Mackesia,We are thrilled to hear that you had such a wonderful experience at our hotel! We strive to provide the best service possible and make every guest feel welcome and comfortable. If there is anything else we can do for you in the future, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is quiet, beds are comfortable (firm). Room was good with lots if outlets for electronics. Breakfast was not the best. Eggs were cold and waffles were only half done. There were packaged muffins and cereal. Staff was polite, but not super friendly. The exit to the hotel is awkward from the expressway.
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Nancy, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel quiet and the beds comfortable. We appreciate your comments regarding the outlets in the room. We apologize if the breakfast did not meet your expectations, and we will address this with our team. Our staff strives to be polite and accommodating. We appreciate your patience with the exit layout and will consider ways to improve.

10/10 Excellent

Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Charlotte,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. Should you have any further feedback to share, please don't hesitate to reach out to us directly. We look forward to hosting you again in the future.

10/10 Excellent

Claudia

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello Claudia,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience. We're glad to have exceeded your expectations and hope to welcome you back in the future for another memorable stay.

8/10 Good

Quaid Joher

Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Quaid Joher,Thank you for choosing to stay at our hotel. We appreciate your positive rating and are delighted to hear that you had an enjoyable experience with us. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Charlotte,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can do to make your next visit even better, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Mark

Business traveller
Liked: Property conditions & facilities
For an older facility, it had all the comfort. Great bed, shower, thermostat control, etc. Could not have been more happy with my one night stay.
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Mark,Thank you for your positive feedback! We are delighted to hear that you had a comfortable stay and enjoyed the amenities provided in our older facility. It's always a pleasure to receive such kind words. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Folashade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive and friendly. The hotel is very clean. Rooms are very clean, very large, with comfortable beds, and fitted with big screen upgraded TVs, a microwave ahd medium size fridge. Lots of shopping centers close by and great selection of restaurants in nearby Carrollton - all within a 10 minute drive.
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Folashade,Thank you for taking the time to share your positive experience regarding our attentive and friendly staff as well as our clean facilities. We take great pride in maintaining a high level of cleanliness throughout the hotel. We're also glad to hear that you found the rooms to be spacious with comfortable beds and upgraded amenities. It's great that you were able to take advantage of the nearby shopping centers and restaurants. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Volodymyr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet place
Stayed 2 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Volodymyr,Thank you for your positive feedback. We strive to maintain a clean and peaceful environment for our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the area always have a great stay i do staff is always give great service
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Brittany,Thank you for choosing our hotel and for your kind words about our staff. We truly appreciate your loyalty and are delighted to hear that you had a great stay. We strive to provide excellent service to all of our guests, and we're thrilled to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future.

2/10 Terrible

Josue

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Josue, We're sorry to hear that your experience at our hotel was not satisfactory. We value your opinion and would appreciate it if you could contact us directly to discuss any specific issues you encountered during your stay. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

ROBERT, WORCESTER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Very clean.
Stayed 7 nights in Dec 2023
Response from Manager on Dec 12, 2023
Hello ROBERT,We appreciate your feedback regarding the cleanliness of our hotel. Maintaining a clean and sanitized environment is a top priority for us. Thank you for recognizing our efforts and we hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Tyler,Thank you for your kind words about our friendly staff. We pride ourselves on providing exceptional service to our guests. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT ROOM
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Charlotte,Thank you for your feedback regarding your room. We are delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority and we strive to provide exceptional accommodations for all of our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Mariana del

Too hot, needs AC out side the rooms.
Response from Manager on Nov 22, 2023
Hello Mariana del,Thank you for bringing this to our attention. We appreciate your feedback and will take it into consideration as we continually strive to improve our guest experience. We encourage you to reach out to our management team directly to discuss any further concerns you may have.

10/10 Excellent

Clancy

We stay at the hotel often. The staff is very nice and the rooms are quiet. Good location tucked away from the rush of the city. They could add water as an option at the breakfast, this visit there was nothing but coffee to drink. Cold water is always appreciated. Also - bring your own coffee, theirs is weak.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Clancy, Thank you for regularly choosing our hotel and for appreciating our friendly staff and peaceful rooms. We appreciate your feedback regarding the breakfast options and we will take it into consideration for future improvements. We apologize for any inconvenience caused by the absence of water during your stay. We value your suggestion to bring your own coffee and will review the quality of our coffee. We hope to welcome you back soon for an even better experience.

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities
There were no washcloths in the room when I arrived. Told the desk and received a supply. One morning the elevator was broken, however it was fixed by the time I finished breakfast. There was a rain and the area where I parked had standing water deep enough to come over my shoe. I was surprised to find that there are no towel racks.in the bathroom. The things that were good were the room, the staff, the location. I slept well all 4 nights. The bed and pillows were great. I do not recall ever sleeping so well away from home.
Stayed 4 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello Frances,Thank you for sharing your feedback with us. We apologize for any inconvenience caused regarding the washcloths, but we're glad our front desk team promptly provided you with a supply. We're sorry about the elevator inconvenience, but we're glad it was resolved quickly. We apologize for the standing water in the parking area; we'll take note of this for future improvements. Regarding the towel racks, we appreciate your input and will consider it for future enhancements. We're thrilled to hear that you had a great experience in terms of the room, staff, and location, and that you had a comfortable sleep. We'd love to welcome you back on your next visit.

10/10 Excellent

kadavil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello kadavil,Thank you for taking the time to provide feedback on your recent stay. We appreciate your positive rating and are delighted to hear that you had such a wonderful experience with us. Our team works hard to ensure that every guest feels comfortable and satisfied during their stay. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

10/10 Excellent

Jean Medard

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello Jean Medard,Thank you for taking the time to review our hotel, we truly appreciate your feedback. We are glad to hear that you had a wonderful stay with us. It was our pleasure to provide you with excellent service and comfortable accommodations. Should you have any future travel plans, we would be delighted to welcome you back to our hotel.

8/10 Good

Brinny

Liked: Cleanliness, staff & service, property conditions & facilities
Very good customer service
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello Brinny,Thank you for appreciating our customer service! We strive to provide excellent service to all our guests. If you have any further feedback or suggestions, please don't hesitate to let us know.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Andres,Thank you for your exceptional rating! We truly appreciate your feedback and are delighted to have exceeded your expectations. We look forward to serving you again in the future.

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice spot for a quick pass through.
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Renee,Thank you for choosing our hotel for your stay! We're glad you enjoyed your time with us even with a short period of time. Hope to welcome you back soon!

6/10 Okay

Anna

Liked: Cleanliness, staff & service
THE BAD: The towels were the worst quality I have ever had. They were barely big enough to cover an adult body and thinner than the bath rug. The AC unit was too loud. THE GOOD: the room had a very comfortable sofa/sitting area. Breakfast options were as expected. The in room frig and microwave were good sizes.
Stayed 6 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Anna, We're sorry to hear about the issues with the towels and the AC unit. We appreciate your positive feedback about the comfortable sofa, breakfast options, and the in-room fridge and microwave. We'll make sure to address the concerns you've mentioned. Thank you for your feedback.

6/10 Okay

Heidi, Shreveport

Travelled with group
It was quiet. The carpet in hallway was stained. My room was clean, bed was comfy. It smelled a little musty at first. Turning on air conditioning helped. The food was typical free breakfast.Would havebeen nice to have fresh fruit. The apples appeared aged.
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Heidi ,I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

4/10 Poor

Antoinette

Stayed 2 nights in Oct 2023
Response from Manager on Oct 17, 2023
Hello Antoinette,Thank you for your positive rating! We're glad you enjoyed your stay. Let us know if there's anything else we can assist you with.

4/10 Poor

Ariel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms smelled awful.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Ariel,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Maria Gabriela Hidalgo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for only a night
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Maria Gabriela Hidalgo,Thank you for your review and comments regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4/10 Poor

judith

Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello judith, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Brandon

Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Brandon,Thank you for your positive rating! We're thrilled to hear that you had an excellent experience at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Chaohua

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location is okay, room was clean and breakfasts was nice. Only thing I was not feeling well was I spent 20 more minutes to waite on line before I checked in when I arrived at 11.20pm.
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Chaohua,It means so much to have earned your business. We appreciate the feedback regarding our location and comments about our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Agostina

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and super quiet. It has all the amenities that you will need for some nights (fridge microwave). The staff was friendly and they have regulae breakfast
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hi Agostina,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

4/10 Poor

Chan John

Not clean
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Chan John ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 Terrible

Tamara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude and very unhelpful
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Hello Tamara,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We appreciate you taking the time to share your experience.

10/10 Excellent

Mendolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfy and the breakfast was yummy. Never heard another guest. Super quite. Very clean.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 7, 2023
Hello Mendolyn,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our bed and also our breakfast. We hope to see you again to deliver you with a 5 star experience.