Interior entrance
Check availability

Reviews of Sonesta Simply Suites Dallas Richardson

2.5 out of 5
Sonesta Simply Suites Dallas Richardson
12525 Greenville Ave, Dallas, TX

Reviews

7.8

Good

Rating 10 - Excellent. 279 out of 651 reviews" "
Rating 8 - Good. 185 out of 651 reviews" "
Rating 6 - Okay. 68 out of 651 reviews" "
Rating 4 - Poor. 43 out of 651 reviews" "
Rating 2 - Terrible. 76 out of 651 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly is 3
Stayed 7 nights in Apr 2024
Response from Alisha on Apr 23, 2024
Thank you for taking the time to review our property, your feedback is very important to us. We are happy to hear that you enjoyed your stay and look forward to your next stay with us.

8/10 Good

June

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located close to Dallas and hospitals. I would stay again.
Stayed 3 nights in Apr 2024
Response from Alisha on Apr 20, 2024
Thank you for the wonderful feedback, we are very happy to hear you enjoyed your stay with us. We hope that we can make your next stay even better.

8/10 Good

Yunita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Alisha on Apr 20, 2024
Thank you for taking the time to review our property, we greatly appreciate your feedback and look forward to your next visit.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Eric Walker-General Manager on Apr 15, 2024
Thank you for your kind words and wonderful review! We are so happy to hear that you had an enjoyable stay with us. We hope to see you again when your travels bring you back to the area!

6/10 Okay

Rodney

Stayed 3 nights in Mar 2024

4/10 Poor

Krystal

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Eric Walker-General Manager on Apr 15, 2024
I want to sincerely apologize for your experience. It is not common, and I can assure you I will get to the bottom of it. It is our hope you will allow us another opportunity to show you we are better than this experience.

10/10 Excellent

Derrick

Stayed 1 night in Feb 2024
Response from Chelsea on Mar 8, 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Dallas Richardson. We are happy to hear that you had an excellent stay with Sonesta Simply Suites Dallas Richardson. Thank you!

10/10 Excellent

Loyer

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Eric Walker-General Manager on Mar 5, 2024
Thank you for the wonderful review! We are so pleased to hear that our staff service and room accommodations created a memorable experience for you! Thank you again for taking the time to give us feedback on your stay. We look forward to seeing you again when your travels bring you back to the area.

10/10 Excellent

Katyken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was sucluded
Response from Eric Walker-General Manager on Mar 5, 2024
Thank you for the wonderful review! We are so pleased to hear that our staff service and room accommodations created a memorable experience for you! Thank you again for taking the time to give us feedback on your stay. We look forward to seeing you again when your travels bring you back to the area.

4/10 Poor

daniel robert de

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
They couldn't get my tv to work and no responce about it after the third day andno reason why. Room phone did not work a d the shower was damaged.
Stayed 4 nights in Feb 2024
Response from Eric Walker-General Manager on Mar 5, 2024
Thank you for your recent feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Chenoa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Jan 2024
Response from Eric Walker-General Manager on Mar 5, 2024
Thank you for the wonderful review! We are so pleased to hear that our staff service and room accommodations created a memorable experience for you! Thank you again for taking the time to give us feedback on your stay. We look forward to seeing you again when your travels bring you back to the area.

10/10 Excellent

Ysenia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The stay was good but the room was kinda hit, tried to turn on the a/c but it didn’t work very well
Stayed 1 night in Jan 2024
Response from Eric Walker-General Manager on Jan 23, 2024
Thank you so much for taking the time to leave us a review about your recent stay! We strive to provide exceptional customer service.I'm happy to hear that we exceeded your expectations. We appreciate your business and look forward to your next visit with us.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Not a happy customer
I notified the front desk that the TV was not working. We were there for 4 nights and they never fixed the TV. I asked them if they every day it was going to be repaired. There is a kitchen, but no dishes, utensils, coffee pot was dirty. Ran out of toilet paper was told I had to get from the front desk. They informed me they were out and I would. have to wait until the next morning. They had an iron but no ironing board. Carpet was stained and worn. Chairs were stained and worn. We will not be staying there again.
Stayed 4 nights in Jan 2024
Response from Eric Walker-General Manager on Jan 20, 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Dallas Richardson. Your comments are important to us, as they provide us an opportunity to better serve you.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 Terrible

L

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager is unfriendly and needs training. No rooms available even though we reserved 2 days earlier.
Stayed 2 nights in Jan 2024
Response from Sonesta Simply Suites Team on Jan 15, 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Dallas Richardson. Your comments are important to us, as they provide us an opportunity to better serve you.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Sonesta Simply Suites Team on Jan 15, 2024
Thank you so much for taking the time to leave us a review about your recent stay! We strive to provide exceptional customer service.I'm happy to hear that we exceeded your expectations. We appreciate your business and look forward to your next visit with us.

4/10 Poor

Misty

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in fairly easy. They decided to charge us an additional $15, because we were checking in at 3:10 instead of 4. We went to our room, all the lights and tv were on. The floor had not been vacuumed, the dishes in the dish washer had not been run. Every time we went in to our room you could smell mildew. They need to do something about that. We were there 5 days. Thay never once gave us more towels or took the trash. Do motels not do that anymore? Anyways, the trash in the parking lot never got picked up the whole time we were there. Plastic bottles and fast food wrappers just laid out. Not my favorite place to stay and will not be back.
Stayed 4 nights in Jan 2024
Response from Sonesta Simply Suites Team on Jan 15, 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Dallas Richardson. Your comments are important to us, as they provide us an opportunity to better serve you.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

4/10 Poor

Elijah

Disliked: Staff & service, property conditions & facilities
Terrible spot.
Water pressure was terrible. Water wasnt fully hot. The light fixures wasnt working but 2. Smelled weird in there (smelt like a smoker was there before me). One of the light fixure lamps came off by it self. I had to fix the tv on my own (the front desk walked me through it instead of foxing it themselves). They didnt make up my bed OR swapped out towels/washclothes the full duration of me being there. Ppl were in the lot fixing there cars and hanging out on the lot... it was all bad. But honestly you get what you pay for
Stayed 3 nights in Jan 2024
Response from Eric Walker-General Manager on Jan 8, 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Dallas Richardson. Your comments are important to us, as they provide us an opportunity to better serve you.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 Terrible

og

Stayed 1 night in Jan 2024
Response from Eric Walker-General Manager on Jan 8, 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Dallas Richardson. Your comments are important to us, as they provide us an opportunity to better serve you.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 Terrible

Shauntel

Stayed 2 nights in Dec 2023
Response from Eric Walker-General Manager on Jan 8, 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Dallas Richardson. Your comments are important to us, as they provide us an opportunity to better serve you.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 Terrible

David

👌
Stayed 1 night in Dec 2023
Response from Eric Walker-General Manager on Jan 8, 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Dallas Richardson. Your comments are important to us, as they provide us an opportunity to better serve you.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excellent

Dartanian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Very clean. Had no complaints
Stayed 7 nights in Dec 2023
Response from Eric Walker-General Manager on Jan 8, 2024
Thank you so much for taking the time to leave us a review about your recent stay! We strive to provide exceptional customer service.I'm happy to hear that we exceeded your expectations. We appreciate your business and look forward to your next visit with us.Eric Walker-GM

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Really nice place to stay. Have stayed multiple times. Safe, good rooms, good staff.
Stayed 1 night in Sep 2023
Response from Eric Walker-General Manager on Jan 8, 2024
Thank you so much for taking the time to leave us a review about your recent stay! We strive to provide exceptional customer service.I'm happy to hear that we exceeded your expectations. We appreciate your business and look forward to your next visit with us.Eric Walker-GM

10/10 Excellent

Jaqwaylin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thw atmosphere
Stayed 1 night in Dec 2023
Response from Eric Walker-General Manager on Jan 8, 2024
Thank you so much for taking the time to leave us a review about your recent stay! We strive to provide exceptional customer service.I'm happy to hear that we exceeded your expectations. We appreciate your business and look forward to your next visit with us.

10/10 Excellent

Marcos, Harrisburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chelsea on Dec 14, 2023
Thank you for your feedback. We are happy to hear that you had an excellent stay with Sonesta Simply Suites Dallas Richardson. Thank you!

10/10 Excellent

Sid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chelsea on Dec 11, 2023
Thank you for your feedback. We are happy to hear that you had an excellent stay with Sonesta Simply Suites Dallas Richardson. Thank you!

4/10 Poor

Tenara

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
First room was disgusting, dog hair, wet towels on the floor, hadn’t looked like it’d been clean in a while. Second room was perfect though. Hallways are all so gross. Stairs are gross. Broken/poorly fixed tile in the clean room. Staff was amazing.
Stayed 1 night in Dec 2023
Response from Eric Walker-General Manager on Dec 11, 2023
I'm so sorry to hear that you had a less of satisfying experience with us. This is not the experience you will have when staying at a Sonesta Simply Suites.

8/10 Good

Loyer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wish they would let me check in at least 10 minutes early
Stayed 1 night in Dec 2023
Response from Chelsea on Dec 9, 2023
We appreciate your feedback regarding your stay with us. I apologize for the inconvenience this may have caused and assure you that we take the comfort and satisfaction of our guests seriously. We look forward to ensuring we can exceed your expectation in the future.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
You get what you pay for
Floor had not been vacuumed. Top of fridge was dirty. Brought a salad - info said there was a “kitchen” - the silverware drawer contained a can opener- nothing else- no glasses, plastic or otherwise, plates, bowls, etc. Funny, the did have a toaster, colander and 2 pots. No pen or notepad. I wanted to soak in the bathtub- tried to close the drain but tub wouldn’t hold water. The price was inexpensive and I got what I paid for.
Stayed 1 night in Dec 2023
Response from Chelsea on Dec 9, 2023
Thank you for taking the time to share your feedback regarding your experience with us. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply apologize for the inconvenience. I can ensure that your feedback has been addressed and communicated to the staff. We look forward to ensuring we can exceed your expectation in the future.

10/10 Excellent

De'Andre

Stayed 1 night in Nov 2023
Response from Chelsea on Dec 9, 2023
Thank you for your feedback. We are happy to hear that you enjoyed your stay with Sonesta Simply Suites Dallas Richardson. Thank you!

10/10 Excellent

Sandra

Stayed 6 nights in Nov 2023
Response from Eric Walker-General Manager on Jan 8, 2024
Thank you so much for taking the time to leave us a review about your recent stay! We strive to provide exceptional customer service.I'm happy to hear that we exceeded your expectations. We appreciate your business and look forward to your next visit with us.

10/10 Excellent

ILIYA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everithing is good.
Stayed 2 nights in Nov 2023
Response from Eric Walker -GM on Nov 28, 2023
Thank you for your feedback!

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
The staff was very welcoming and professional. The WiFi was unfortunately very unreliable, meaning I had to go to a coffee shop in order to do remote work. Really defeated the purpose of booking a hotel with WiFi.
Stayed 7 nights in Nov 2023
Response from Chelsea on Nov 21, 2023
Thank you for your feedback. We are happy to hear that upon check-in it was very welcoming and professional. On the other side, I deeply apologize for the Wi-Fi experience. I can ensure that your feedback has been addressed and communicated to the staff. We look forward to ensuring we can exceed your expectation in the future. Thanks, Sonesta Simply Suites Dallas Richardson

8/10 Good

Silverio

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chelsea on Nov 21, 2023
We greatly appreciate your feedback regarding your stay with Sonesta Simply Suites Dallas Richardson. We happy to hear that you had a good stay with us. We look forward to seeing you again in the near future at Sonesta Simply Suites Dallas Richardson. Thank you!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basically an apartment.
We had a awesome stay ! Came in town for medical test for a possible spinal surgery. Will stay here again (for a week) if we come back for surgery. Room has a full kitchen with full fridge, dishwater, microwave & even a stove range. Staff so helpful & nice.
Stayed 2 nights in Nov 2023
Response from Chelsea on Nov 17, 2023
Hi Cathy , We greatly appreciate your feedback regarding your stay with Sonesta Simply Suites Dallas Richardson. We are so happy to hear that you were provided with a clean and comfortable room. The staff team were helpful throughout your stay. We look forward to seeing you again in the near future at Sonesta Simply Suites Dallas Richardson. Thank you!

4/10 Poor

Pedro

Business traveller
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Chelsea on Nov 17, 2023
We greatly appreciate your feedback regarding your stay with Sonesta Simply Suites Dallas Richardson. We are more than happy to hear that you enjoyed your stayed with us. We look forward to seeing you again in the near future at Sonesta Simply Suites Dallas Richardson. Thank you!

6/10 Okay

Manny

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Chelsea on Nov 17, 2023
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the near future at Sonesta Simply Suites Dallas Richardson. Thank you!

8/10 Good

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
The property look like it has no new work/remodeling done in years. The wooden floor has many cracks with pieces missing and the carpet is worn out with multiple stains. The bed is old and hard and the bathroom is not well maintained. It is shameful for a corporation to let it property to look like that.
Response from Chelsea on Nov 17, 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Dallas Richardson. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply apologize for the inconvenience. I can ensure that your feedback has been addressed and communicated to the staff. We look forward to ensuring we can exceed your expectation in the future. Thanks, Sonesta Simply Suites Dallas Richardson

2/10 Terrible

Jamie

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a horrible smell in the room they tried to cover up the smell in the hallways with a cinnamon perfume sent there were stains all over the carpets the cabinets were falling off the wall in the kitchen It was very dirty and disgusting.
Stayed 3 nights in Nov 2023
Response from Chelsea on Dec 11, 2023
Thank you for feedback regarding your stay with us. I apologize for the inconvenience this may have caused and assure you that we take the comfort and satisfaction of our guests seriously. I would love to discuss this further with you. Please feel free to contact the hotel directly so we can discuss this issue further & resolve. Thank you.

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Great front desk service, everyone was very polite! Would def recommend.
Stayed 1 night in Nov 2023
Response from Chelsea on Nov 10, 2023
We greatly appreciate your feedback regarding your stay with Sonesta Simply Suites Dallas Richardson. We are more than happy to hear that our staff team service was great throughout your stay. We look forward to seeing you again in the near future at Sonesta Simply Suites Dallas Richardson. Thank you!

8/10 Good

Tiana

Liked: Staff & service, room comfort
Comfortable Stay
Upon arrival it was very easy to check in. At first I got a room with a broken fridge on the first floor but they accommodated me with a new room that was way more comfortable and cleaner on the 2nd floor. Overall, I had a nice stay and felt safe as I traveled alone. The concierge on night shift was very pleasant.
Stayed 3 nights in Nov 2023
Response from Chelsea on Nov 10, 2023
Thank you for choosing Sonesta Simply Suites Dallas Richardson. We appreciate your feedback and are glad to hear that you had a great and safe stay with us. We look forward to seeing you again in the near future at Sonesta Simply Suites Dallas Richardson. Thank you!

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Eric Walker-General Manager on Nov 6, 2023
Thank you so much for taking the time to leave us a review about your recent stay! We strive to provide exceptional customer service. I am happy to hear that we exceeded your expectations. We appreciate your business and look forward to your next visit with us.

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great surprise, wasn't sure what tom expect. Once I got there, to when I left it was an amazing stay. Check in was quick, room was large and comfortable. Defiantly be back on next trip to Big D!
Stayed 1 night in Oct 2023
Response from Eric Walker-General Manager on Nov 3, 2023
Thank you for choosing the Sonesta Simply Suites Dallas Richardson for your recent stay. We appreciate your feedback and are glad to hear that you had a positive experience. It's always encouraging when our efforts to provide superior service are recognized. Your support is truly valued and we're looking forward to welcoming you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great and very clean. Good location for getting on the highway. There were a few vagrants around the property but they seemed harmless.
Stayed 3 nights in Oct 2023
Response from Chelsea on Nov 1, 2023
Hi, We greatly appreciate your feedback regarding your stay with Sonesta Simply Suites Dallas Richardson. We are more than happy to hear that you had a great stay with us. We look forward to seeing you again in the near future at Sonesta Simply Suites Dallas Richardson. Thank you!

8/10 Good

Saravanan

Stayed 2 nights in Oct 2023
Response from Chelsea on Nov 17, 2023
We greatly appreciate your feedback regarding your stay with Sonesta Simply Suites Dallas Richardson. We are so happy to hear that you had a great stay with us. We look forward to seeing you again in the near future at Sonesta Simply Suites Dallas Richardson. Thank you!

8/10 Good

Bailey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Chelsea on Oct 19, 2023
Thank you for your feedback regarding your stay with Sonesta Simply Suites Dallas Richardson. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again. Thank you!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Always a good stay
Stayed 1 night in Oct 2023
Response from Chelsea on Oct 16, 2023
Thank you for your feedback. We are so happy to hear that you had a good stay with us. If you have any additional comments to help us improve, please don't hesitate to contact us to better serve you.

4/10 Poor

Sonita

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Chelsea on Oct 16, 2023
Thank you for your feedback. We deeply apologize that we were not able to meet your expectations regarding your low satisfaction. Please know that your comments and issues have been addressed. Your comments are important to us, as they provide us an opportunity to better serve you. Thank you!

4/10 Poor

Robbin

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Uncomfortable and overpriced.
positive: water was hot. negative: The bed was not comfortable. Asked for an extra pillow and blanket. The response was, "We don't have any, we're sold out." The thermostat kept reading err. and we would have to reset it. Overall, did not feel like the girl at the front desk cared when we checked in. Will not stay at this hotel again. For 170.00 a night, I would expect a little more.
Stayed 2 nights in Oct 2023
Response from Eric Walker-General Manager on Oct 9, 2023
Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I would love to discuss this further with you. Please feel free to contact the hotel directly so we can discuss this issue further & resolve.Thank you.

6/10 Okay

Megan

Stayed 2 nights in Oct 2023
Response from Chelsea on Oct 11, 2023
Thank you for your feedback. We are so happy to hear that you had a good stay with us. If you have any additional comments to help us improve, please don't hesitate to contact us to better serve you.

2/10 Terrible

Preston

Stayed 2 nights in Oct 2023
Response from Chelsea on Oct 11, 2023
Thank you for taking the time to share your experiences with us. We deeply apologize that we were not able to meet your expectations regarding your low satisfaction. Please know that your comments and issues have been addressed. Your comments are important to us, as they provide us an opportunity to better serve you. Thank you!